Hi I leased a car in 2011 for 4 years from VW Downtown Toronto, then in 2015 signed a 3 year lease, then this week signed up for another new car on a 3 year lease. The day after I signed they emailed to say they were not going to fulfill the offer based on credit. I called to get an explanation from them and they said the decision was between them and VW Finance and they could not explain it, and told me to call VW Finance myself which I did and they told me they don’t talk to customers regarding credit applications and to call the dealership. I have the same credit credential as in 2011 when I signed my first lease and as in 2015 when I signed my second lease so there is no issue there. The dealership is not giving me an answer and neither is VW Finance. Being a loyal customer who has paid monthly for 7 years should not be treate this way. The dealership manager is Allen Lee, and the finance rep is Steven Davidson.
Volkswagen Downtown Toronto Reviews
Hi I leased a car in 2011 for 4 years from VW Downtown Toronto, then in 2015 signed a 3 year lease, then this week signed up for another new car on a 3 year lease. The day after I signed they emailed to say they were not going to fulfill the offer based on credit. I called to get an explanation from them and they said the decision was between them and VW Finance and they could not explain it, and told me to call VW Finance myself which I did and they told me they don’t talk to customers regarding credit applications and to call the dealership. I have the same credit credential as in 2011 when I signed my first lease and as in 2015 when I signed my second lease so there is no issue there. The dealership is not giving me an answer and neither is VW Finance. Being a loyal customer who has paid monthly for 7 years should not be treate this way. The dealership manager is Allen Lee, and the finance rep is Steven Davidson.