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report scam| Country | United States |
| State | California |
| City | San Diego |
| Address | 9466 Black Mountain Road Suite 260 |
| Phone | 1.888.485.5171 |
| Website | https://www.therenderingcompany.com |
VizSource, LLC Reviews
Slow, empty promises, mistakes, and excuses.
We did one rendering with Vizsource and will not be back. The other reviewer hit the nail on the head. They farm out their projects overseas to people who likely speak little or no english. Most of the details get lost and we had to go through endless revisions for very simple changes. They take no responsibility for the missed timelines, mistakes, or incomplete work. When you complain, they do not respond, and when they do, your project seems to take longer. I do not recommend and will not go back. If we built houses like they do renderings, we would have been out of business a long time ago.
Going on 14 Years of Satisfying Thousands of Clients
This anonymous review I am replying to is very suspicious as it is inaccurate. It would be nice to discuss with the reviewer and address their concerns privately, unfortunately they did not leave a name.
1) It states: "The other reviewer hit the nail on the head." - when the other review is a review for a software company, not VizSource, and describes his experience with a completely different company that does nothing similar to VizSource. This should be clear to someone who has actually done business with VizSource.
2) VizSource does not farm its projects out to anyone, everyone that works for VizSource speaks English clearly - anyone this person would have spoken to would have been in San Diego, California
3) There are no endless revisions - in fact, revisions are capped as a part of the process - to prevent endless revisions
4) Of course we take responsibility for mistakes, incomplete work and missed timelines - in fact, all of these things are guaranteed with a money back guarantee. We have several people who all take or return phone calls and emails within the same business day - always.
5) One thing that is correct is that if a company actually did provide the service he describes, they would be out of business in short time. However, VizSource has been in business for close to 14 years now with an impeccable record of client satisfaction as per our client surveys. We have done tens of thousands of projects for thousands of clients with clients who are extremely satisfied. VizSource is growing strong, expanding our staff, offices and service offerings.
The owner of VizSource (Rob Clasby) cheated me.
This is embarrassing but I do not want it to happen to anyone else. So, here goes….
I signed a contract to build a social media website and app over a year ago. I drove to San Diego to meet with Rob Clasby in person. He seemed very genuine and honest. There were over 14 milestones with many technical terms. I went over everything with Rob, and clearly explained what I wanted. He also explained that all the work is done in the Philippines.
I needed to pay a deposit up front and stage payments before starting each work order. The problem was that they started the next stage without completing the first. They gave me a lot of technical excuses (work not updated yet, waiting for Apple, blaming me for changes which were grammar and typo errors on their side)
Whenever I complained, Rob told me that everyone releases their apps even with many big bugs because there will always be something to fix. Thankfully, I did not listen to him. I asked a friend of mine to sign up on his phone in front of me and it did not work. Needless to say, I was embarrassed and if I had released it to the public or even just to friends, they would have thought it was a joke and first impressions are very important.
I would meet once a week and he would make excuses for months about why the project hasn’t been finished.
The bottom line is that little is in working order and I have paid over $130,000.
At this point they are over 8 months late from the maximum estimated time of the change order and more than 11 months from the original agreement.
What I have learned since signing is that there are a lot of greedy companies out there that are hiring technicians in India, Philippines, and paying them a low price and making as much profit as possible. There is very little or no regulation in this field so they can get away with charging whatever they think someone will pay. Once they get you to invest a large amount to build the app/site, they can keep on making excusing and charging because you want to see a finished product. If you don’t pay, you will have wasted the money so far. It’s like a bottomless pit.
I take responsibility for signing the contract. Even though I was dramatically overcharged. However, I SHOULD HAVE A QUALITY PRODUCT THAT IS WORKING FOR THIS PRICE.
Wrong company
This person already admitted on other complaint websites that they have never done business with VizSource and that this review that they have pasted all over the internet was a mistake. If you read it, they are talking about Software Development - which is not what VizSource does.