Virgin Mobile USA (via Sprint) was with Boost Mobile 1/2020 and transfered their Virgin Mobiles' Pay Lo pay as you go accounts to Boost Mobile services. There are a couple of issues with Boost Mobile: No offered service to replace old 3g phones, even of the same make, and their agents informing that the account balances wouldn't expire and only had to be used every period (60 or 90) days and didn't need added amounts until the level dropped to $5.
The biggest agrivation is no longer being allowed to put a replacement working phone on the account. When Boost Mobile previously advertised a person can bring their previous or new phone to pay as you go services for other customers, it seemed to have disappeared when Virgin Mobile Pay Lo (3g) pay as you go accounts were transferred. The results of the no 3g phone replacement service would be to disenfranchise a person of thier account balance when the phone breaks and the only way to seemingly fix this is to go to a monthly plan account that costs $$ per month - not a good thing for those needing to use these phones for emergencies.
The 60 or 90 day Boost pay as you go accounts (not recoverable once lost to 4g!) need $1 added every period and just one call in the period to stay active, which is nice, but on one of my phone accounts (via Sprint); the autopay option wasn't even initially able to be set up and more than one agent said it didn't need autopay. However at 90 days, my $378 disappeared and I had to call to get it re-established and set up the 60 day autopay (min $1). Then, after I previously set up an autopay with my other account (via Verizon/CDMA) for every 90 days, the "electronic glitch' caused my $64 to disappear after 30 days. Having talked with an agent a third time on 6/10/20, there was mention that Boost Mobile will do a "one time" credit to about a million of these previous Virgin Mobile Pay Lo accounts by approximately 6/15/2020.
These accounts are often kept for emergency phone service providers when fires occur, so it's really anxiety provoking that I'm losing these accounts from Virgin Mobiles' class action settlement to keep these low income accounts for the Sprint and Verizon phone networks if one of the phone tower transmitters stops working. I also can't afford paying $35 for each phone account to be upgraded. Also, Boost Mobile thinks they're being malevolent to credit the accounts "one time", when their technical problems are most likely going to cause more than one loss of a customers pay as you go account balance. The whole thing seems to be a cruel work around of the legal settlement with Virgin Mobile Pay Lo accounts for low income customers of all ages (especially elderly) and those who don't qualify for lifeline accounts at this point.
All of this is a frustrating rip-off in plural, never mind the hours of calls to Virgin Mobile and (some to) Boost trying to resolve the technical divestment of money and pay as you go service!
I paid for Cable One internet and home phone service of $95.56 for the month of September 2019. I had them disconnect my service & come pick up their purchase a week after this. Then, I requested for them to come back and hook it up. I did not pay my bill for the month of October 2019 because I had to purchase other things. According to their website, they charge you a month in advance. That means that I should be covered for October 2019. They disconnected my internet & home phone service & is going to charge me $214 to reconnect, which is not right. They are saying that I last paid them on August 01, 2019. I know that is a complete lie. They are obviously trying to charge for me telling them to disconnect my service and them picking up their merchandise & rehooking it up. However, I had already paid them before I told them to come disconnect it. I know that they are lying about me not paying them for the month of September 2019 because if I did not pay them for the month of September 2019 & had them to disconnect it, they never would have sent out their technician to come hook it up back it up the next week after I told them that I want it reconnected. I cannot get records of me paying them because I am with GreenDot Bank. My cellphone # and email address have changed since I last logged into my account on Walmart Money Card. They told that I will have to get a new card & a new account & will not let me back into my account. I really did pay Sparklight/ Cable One for the month of September 2019.
I am a virgin mobile customer about 10 years. I recently lost my phone so I ported my number to sprint. My phone was found so I wanted to bring my number back from sprint to virgin mobile. I was assured it was no problem. When I first contracted Virgin they had storefronts I did not know thet are gone.
My first issue is the degree of difficutly to reach a live person it took 15 redials at max to get a live rep the choices dont allow you to choose a rep so you have to hang and redial or virgin hangs you up. I spent 4.5 hours yesterday following the instruction virgin reps gave me to cancel at sprint and reactivate at virgin.
The team at virgin could not figure out why it was blocked and told me to call the next day at 3 pm and it should be ok. I did not trust that statement and continued calling between sprint and virgin to narrow down why? It's complete confusion on the virgin call center's part with sprint being better but not quite understanding virgin's migration policy.
My phone also fell out of service during this time frame and only roams. Prior to cancelling my sprint service I set my old phone back in service with virgin so I would have a reestablished account to port my old number back to. At 730pm I finally had a 3 way call sprint/virgin/myself and listened while the virgin rep explained what he needed from sprint.
During this 3 way call the sprint rep would return asking questions. the virgin rep then left the conference I discovered that the vigin rep left the conference call when the sprint rep said "Hello Bruce hello" I anserwed and said i am here.
We spoke I again explained what I needed after our 40 min call she finally said the migration cenetr is closed I cant do that she provided me a number to call Satuday to put my sprint status as migrate. If this does work and I can keep my old phone I still want to adivse consumers to consider another service with a storefront.
It is astounding the depths to which virgin has sunk in corprorate cost saving tactics which cause us the consumer to suffer hours of call hangups, unfulfilled promises of callbacks (1 sprint rep did call back) loss of phone service , lack of trust and general frustration. In closing I again would like to emphasize I was a 10 year statisfied customer and am now a disgruntled, conufused and saddened by this 2019 lack of knowledgable trustworthy service.
Virgin Mobile sold me a plan which offered 2 Gigabites of data per month for $80 and each additional gig for only $10. In the first month I used 3.5 Gigs and was billed $175 which I played May 4th. A month and a half later I had used about 5 Gigs of data or less and was charged $520!!! What the f** Virgin !!! I asked to have my bill emailed and they would not send it. I tried to log into my account and despite knowing my password I could not get in. The security questions asked me what my pets name is. I do not have a pet. They asked me where I went for my honeymoon. I have never been on a honeymoon. This is numer one b*******.
On May 24th 201 7, my husband purchased a Virgin Mobile prepaid cellular phone for our 12 year old daughter. We purchased a phone at Walmart Superstore. We purchased the cell phone and the coinciding prepaid phone card. We paid x amount of dollars for the cellular phone and a multi top up Cellular card with various monetary amounts from $10 up to $60. The amount we chose was $30. The phone card was added to the account and phone was activated before we left Walmart. This month when it was time to replenish her account for her phone was told by supervisor and employing that they did not have a $30 phone plan.
That they only had a $20 plan that came with no data a $35 plan with data and a sending from there. At this point the $30 card that we purchased for replenishment, which is the same exact card we purchased at the time of the original activation, was useless. Was even told by supervisor that they would not have been arguing with us if they had a $30 plan then was instructed to go online and look at their plans even though I had my receipt from the original purchase, my black and white proof have the exact amount paid for the prepaid card.
So inquired about lowering to the $20 plan, mind you this comes with no data, would have a $10 balance that I wanted to put towards adding data problem solved correct! WRONG!!!
The $20 plan that they have is not compatible with a data package. They can't make money if you lower your plan and have add-ons and basically was told that I could not spend my money on their product the way I wanted to because I would not purchase which costs more money the plan they wanted me to purchase. Nothing on the packaging of the phone or the back of the phone card explains any of these terms and conditions. Was basically told by Virgin Mobile that I was screwed out of money and that I could purchase another phone card for a lesser amount only to have that amount placed towards next month's bill. I will never ever ever deal with these imbeciles at Virgin Mobile again.
I bought a phone from Virgin mobil (iPhone 7 plus)over the internet. Phone has bad static and drops calls. Had phone less than 24 hrs. Called Virgin Mobile to return and they said that I never purchased a phone from them so I couldn't return it. They said that the order number that I have does not match any orders. My bank account shows that Virgin Mobil took $724.00 out of my account.
They told me that I was stuck with the phone. I am elderly and can't afford to lose that much money. Then I wanted it unlocked so I could try to sell it and they said because it was a Virgin Mobil phone they couldn't unlock it for 12 months.
I am experiencing difficulties with accessing you tube every month which is an ongoing issue that never ends I had a photograph with news Anchor Tim Fleischer photo which is not showing at all in my thumbnails feature on my phone Our picture somehow is no longer showing in my photo gallery My date and times of my family events were changed from April.9,2016 to May.9,2016 without any knowledge or where abouts of this happening to me at all. I want to share videos from YouTube to my social media Facebook and this Huawei Virgin Mobile Phone isn't allowing me to post videos from You Tube to Facebook
I bought a brooadband2go hotspot and a 60 dollar-6gig wifi card and it never worked. I contacted customer service several times and have hours on the phone to no avail. The customer care representtives sound like they are from another country and cant understand?
At first they told me that it was a problem with the towers and the problem would be fixed quickly. That never happened. Then another "person"? tried to tell me it was my fault??? They told me that in order to refund my money it has to go through a process??? What. Time and time again they have told me nothing but lies.
So we are just supposed to send this guy money and get nothing in return? It certainly is that way. Through all of this I have called them about 10 times and each call was a half hour of run around. Since this I have lost out on tons of work and money. Lots! Tfhis out right sucks
I have never been treated like this from any company before.
I certainly hope that we can get together and sue him for damages-loss of work. So they told me to buy another 60 dollar card and it might work?? MIGHT?? How can he simply just take our money?...How? Lies, Lies, and more Lies. I shall warn everyone about this so called company.
My husband bought me a new Virgin Mobile phone at the end of August.
I noticed that many of the photos I took had a dark pink tint. At Christmas I was really annoyed that my photos were ruined and I sat down to figure out what was wrong with the phone. I thought it must be some setting. I did some internet research and found that this phone was mentioned as having this chronic problem.
I contacted HTC and returned the phone for repair or replacement. When I got the new phone, it had the same problem.
I complained to Virgin Mobile and they said that they would send another phone for a $25 fee. They sent the phone with a return envelope. My instructions were to write the RMA number on the outside of the envelope and return the phone within 14 days. I sent the phone back right away. Now Virgin has claimed that the phone was never returned and has cancelled my service.
The tracking number does not work because it does not have the correct number of digits. Also Virgin keeps asking me for the tracking number. Shouldn't they be able to get it from their warehouse? It's their envelope. I have spent hours and hours on the phone and they just keep saying they will reinstate my service when I return the phone.
Now when I look online I see there are multiple complaints related to this issue from various cell phone services, all of whom use this address as a return center.
The USPS should investigate this company for mail fraud. Virgin Mobile phones can't be unlocked so I have lost $175.
My wife purchased a new LG tribute 2 phone off of virgim mobile's website as my christmas gift, as soon as it comes in I go online to activate it.
On their site the phone is now advertised as 50% off.
I contact customer support asking for a chargeback of the difference or even the difference in service credit.
The responses werent rude or leading me to be viewed as a scum bag or anything,, they simply have a long way around to
make people wish they hadn't made the purchase in the first place.. here we go....
second email after asking for credit EMAIL: to virgin
First response:
"In order for you to get the discounted phone, we can definitely order a
new
one in our website and return for full refund the phone that you have
just
received.
For eligible returns, we have a "no questions asked'
policy within the first 14 days. To be eligible for a refund, the Return
should meet the following guidelines:
-Merchandise (Phone, device or battery) must be purchased through either
the
website or Care."... yadayadayada
Second attempt to appeal to a more common sense alternative
I made the purchase at virginmobileusa.com
Order number 56*******
I was hoping not to have to go through the mess of returning and
reordering.
As I would just be ordering the same phone, and we would both be losing
on
paying shipping each way.
Response:
"Since the order was placed before the promotion started, we are unable to provide a credit on your account or a refund for the difference.
However, you can place a new order now that it is on sale.
You can definitely return your first order since you have 17 days from the date of purchase to return for a full credit. After 17 days from the purchase date, you will not be eligible. Please let us know how you would like to proceed."
ALSO, I contacted the company on twitter and facebook and got the same stone wall..
Have been a customer of Virgin Mobile for over seven years. Used their no-contract Paygo service. Always paid my quartery amount when they send a (actually several) text messages letting you know it is due. This month, no text messages at all. My phone was simply disabled without notice and my account deleted. I had over $80 in my phone balance.
I called Virgin Mobile only one day after my account was due. They admit they did not send out any messages to many customers. They also see my balance yesterday had over $80. They are willing to setup a new account at full price plus setup. They refuse to credit me back the $80 that was in my account. They claim they cannot verify it although the support person could tell me to the penny how much was in the account when they deleted it!
The Virgin Mobile Terms of Service state you have 91 days to renew your account but they deleted the account after 90 days. A violation of their own TOS.
DO NOT USE VIRGIN MOBILE! They have been slowly increasing rates (you need to read the fine print every month); lowering quality of service and now basically stealing peoples money. Found two other people today with the same issue.
Im am disgusted with this company. No loyalty to paying customers. I have been a faithful never missed a payment with virgin mobile. The last day of Aug 2015 I called to inquire about a new cell. I was told just purchase it at walmart and bring it home to activate it. Same as I did with my existing phone I have had for 2 years. Only reason for a new phone was the battery couldn't hold a charge for more than 2 hours. my account cell # is 718 810 7158. I decided to order it online through walmart. The LG Tribute was the model I purchased. On Aug 5th the phone arrived. Upon trying to active it...the phone refused to pick up a signal on activation...i WASNT ABLE TO RETURN THE PHONE THE SAME DAY....PEOPLE HAVE LIVES TO LEAD. on the 8th of Aug I returned the 1st phone to walmart in order to get another. same model. Once again the phone refused to activate. I called virgin mobile and was told return the 2nd phone and have a walmart rep call while Im at walmart. This was done as asked on aug 11th. The walmart rep said the phone model was defective. I was refused a better model phone the LG Tribute 2 cause of a difference of 50 dollars in price. At this point I was disgusted with the back and forth. No service from Aug 1st. So I closed my account immediately. My bill was automatically deducted $55.00 on Aug 2nd. WHY WOULD YOU CHARGE A MONTHLY FEE KNOWING THAT THE PHONE JUST PURCHASED IS NOT ACTIVATING OR CONNECTING TO THE NETWORK. Now I'm told I will not get my monthly refund cause I used 15 mins of calling time in Aug. Are you kidding me. You have the nerve to take a full month's service from a person and dont give service. Its called prepaid for a reason. Your crooks. Illegitimate thieves. How do you charge a person a full month service and not give a person even a full day of service. SERVICE MEANS FUNCTIONAL OPERATION FROM TIME OF PURCHASE.
I bought 2 phones from Virgin Mobile online and returned them both, they were never activated. Virgin Mobile told me that they would send me some type of mailing label to return the phones, to this day I have still not received those mailing labels, I finally got tired of waiting so I spent my own money on mailing the phones back because I knew there was a 14 day time limit and did not want to be late. After a couple of weeks go by, I called Virgin Mobile because they did not contact me in any way, shape or form, they informed me that they had not received the phones yet, I informed them that according to my USPS tracking number that they did receive the phones, they asked me to call back in two days, I called back and they said that they did have the phones and that I should expect the money to credited back to my debit card; however, when the money was not credited back to my debit card, I called them and they said again that they had never received the phones, for the last two weeks I have been unable to speak to anyone that speaks english well or who can resolve my issues. Virgin Mobile kept both of my brand new phones and kept my money, that has to be Grand Theft! When is our government ever going to stand up for the consumer?
Virgin Mobile USA Reviews
Virgin Mobile USA (via Sprint) was with Boost Mobile 1/2020 and transfered their Virgin Mobiles' Pay Lo pay as you go accounts to Boost Mobile services. There are a couple of issues with Boost Mobile: No offered service to replace old 3g phones, even of the same make, and their agents informing that the account balances wouldn't expire and only had to be used every period (60 or 90) days and didn't need added amounts until the level dropped to $5.
The biggest agrivation is no longer being allowed to put a replacement working phone on the account. When Boost Mobile previously advertised a person can bring their previous or new phone to pay as you go services for other customers, it seemed to have disappeared when Virgin Mobile Pay Lo (3g) pay as you go accounts were transferred. The results of the no 3g phone replacement service would be to disenfranchise a person of thier account balance when the phone breaks and the only way to seemingly fix this is to go to a monthly plan account that costs $$ per month - not a good thing for those needing to use these phones for emergencies.
The 60 or 90 day Boost pay as you go accounts (not recoverable once lost to 4g!) need $1 added every period and just one call in the period to stay active, which is nice, but on one of my phone accounts (via Sprint); the autopay option wasn't even initially able to be set up and more than one agent said it didn't need autopay. However at 90 days, my $378 disappeared and I had to call to get it re-established and set up the 60 day autopay (min $1). Then, after I previously set up an autopay with my other account (via Verizon/CDMA) for every 90 days, the "electronic glitch' caused my $64 to disappear after 30 days. Having talked with an agent a third time on 6/10/20, there was mention that Boost Mobile will do a "one time" credit to about a million of these previous Virgin Mobile Pay Lo accounts by approximately 6/15/2020.
These accounts are often kept for emergency phone service providers when fires occur, so it's really anxiety provoking that I'm losing these accounts from Virgin Mobiles' class action settlement to keep these low income accounts for the Sprint and Verizon phone networks if one of the phone tower transmitters stops working. I also can't afford paying $35 for each phone account to be upgraded. Also, Boost Mobile thinks they're being malevolent to credit the accounts "one time", when their technical problems are most likely going to cause more than one loss of a customers pay as you go account balance. The whole thing seems to be a cruel work around of the legal settlement with Virgin Mobile Pay Lo accounts for low income customers of all ages (especially elderly) and those who don't qualify for lifeline accounts at this point.
All of this is a frustrating rip-off in plural, never mind the hours of calls to Virgin Mobile and (some to) Boost trying to resolve the technical divestment of money and pay as you go service!
See: https://www.whistleout.com/CellPhones/News/virgin-mobile-transfer-to-boost
(viable?) https://myaccount.assurancewireless.com/myaccount/topup.do
I paid for Cable One internet and home phone service of $95.56 for the month of September 2019. I had them disconnect my service & come pick up their purchase a week after this. Then, I requested for them to come back and hook it up. I did not pay my bill for the month of October 2019 because I had to purchase other things. According to their website, they charge you a month in advance. That means that I should be covered for October 2019. They disconnected my internet & home phone service & is going to charge me $214 to reconnect, which is not right. They are saying that I last paid them on August 01, 2019. I know that is a complete lie. They are obviously trying to charge for me telling them to disconnect my service and them picking up their merchandise & rehooking it up. However, I had already paid them before I told them to come disconnect it. I know that they are lying about me not paying them for the month of September 2019 because if I did not pay them for the month of September 2019 & had them to disconnect it, they never would have sent out their technician to come hook it up back it up the next week after I told them that I want it reconnected. I cannot get records of me paying them because I am with GreenDot Bank. My cellphone # and email address have changed since I last logged into my account on Walmart Money Card. They told that I will have to get a new card & a new account & will not let me back into my account. I really did pay Sparklight/ Cable One for the month of September 2019.
I am a virgin mobile customer about 10 years. I recently lost my phone so I ported my number to sprint. My phone was found so I wanted to bring my number back from sprint to virgin mobile. I was assured it was no problem. When I first contracted Virgin they had storefronts I did not know thet are gone.
My first issue is the degree of difficutly to reach a live person it took 15 redials at max to get a live rep the choices dont allow you to choose a rep so you have to hang and redial or virgin hangs you up. I spent 4.5 hours yesterday following the instruction virgin reps gave me to cancel at sprint and reactivate at virgin.
The team at virgin could not figure out why it was blocked and told me to call the next day at 3 pm and it should be ok. I did not trust that statement and continued calling between sprint and virgin to narrow down why? It's complete confusion on the virgin call center's part with sprint being better but not quite understanding virgin's migration policy.
My phone also fell out of service during this time frame and only roams. Prior to cancelling my sprint service I set my old phone back in service with virgin so I would have a reestablished account to port my old number back to. At 730pm I finally had a 3 way call sprint/virgin/myself and listened while the virgin rep explained what he needed from sprint.
During this 3 way call the sprint rep would return asking questions. the virgin rep then left the conference I discovered that the vigin rep left the conference call when the sprint rep said "Hello Bruce hello" I anserwed and said i am here.
We spoke I again explained what I needed after our 40 min call she finally said the migration cenetr is closed I cant do that she provided me a number to call Satuday to put my sprint status as migrate. If this does work and I can keep my old phone I still want to adivse consumers to consider another service with a storefront.
It is astounding the depths to which virgin has sunk in corprorate cost saving tactics which cause us the consumer to suffer hours of call hangups, unfulfilled promises of callbacks (1 sprint rep did call back) loss of phone service , lack of trust and general frustration. In closing I again would like to emphasize I was a 10 year statisfied customer and am now a disgruntled, conufused and saddened by this 2019 lack of knowledgable trustworthy service.
Virgin Mobile sold me a plan which offered 2 Gigabites of data per month for $80 and each additional gig for only $10. In the first month I used 3.5 Gigs and was billed $175 which I played May 4th. A month and a half later I had used about 5 Gigs of data or less and was charged $520!!! What the f** Virgin !!! I asked to have my bill emailed and they would not send it. I tried to log into my account and despite knowing my password I could not get in. The security questions asked me what my pets name is. I do not have a pet. They asked me where I went for my honeymoon. I have never been on a honeymoon. This is numer one b*******.
On May 24th 201 7, my husband purchased a Virgin Mobile prepaid cellular phone for our 12 year old daughter. We purchased a phone at Walmart Superstore. We purchased the cell phone and the coinciding prepaid phone card. We paid x amount of dollars for the cellular phone and a multi top up Cellular card with various monetary amounts from $10 up to $60. The amount we chose was $30. The phone card was added to the account and phone was activated before we left Walmart. This month when it was time to replenish her account for her phone was told by supervisor and employing that they did not have a $30 phone plan.
That they only had a $20 plan that came with no data a $35 plan with data and a sending from there. At this point the $30 card that we purchased for replenishment, which is the same exact card we purchased at the time of the original activation, was useless. Was even told by supervisor that they would not have been arguing with us if they had a $30 plan then was instructed to go online and look at their plans even though I had my receipt from the original purchase, my black and white proof have the exact amount paid for the prepaid card.
So inquired about lowering to the $20 plan, mind you this comes with no data, would have a $10 balance that I wanted to put towards adding data problem solved correct! WRONG!!!
The $20 plan that they have is not compatible with a data package. They can't make money if you lower your plan and have add-ons and basically was told that I could not spend my money on their product the way I wanted to because I would not purchase which costs more money the plan they wanted me to purchase. Nothing on the packaging of the phone or the back of the phone card explains any of these terms and conditions. Was basically told by Virgin Mobile that I was screwed out of money and that I could purchase another phone card for a lesser amount only to have that amount placed towards next month's bill. I will never ever ever deal with these imbeciles at Virgin Mobile again.
I bought a phone from Virgin mobil (iPhone 7 plus)over the internet. Phone has bad static and drops calls. Had phone less than 24 hrs. Called Virgin Mobile to return and they said that I never purchased a phone from them so I couldn't return it. They said that the order number that I have does not match any orders. My bank account shows that Virgin Mobil took $724.00 out of my account.
They told me that I was stuck with the phone. I am elderly and can't afford to lose that much money. Then I wanted it unlocked so I could try to sell it and they said because it was a Virgin Mobil phone they couldn't unlock it for 12 months.
I am experiencing difficulties with accessing you tube every month which is an ongoing issue that never ends I had a photograph with news Anchor Tim Fleischer photo which is not showing at all in my thumbnails feature on my phone Our picture somehow is no longer showing in my photo gallery My date and times of my family events were changed from April.9,2016 to May.9,2016 without any knowledge or where abouts of this happening to me at all. I want to share videos from YouTube to my social media Facebook and this Huawei Virgin Mobile Phone isn't allowing me to post videos from You Tube to Facebook
I bought a brooadband2go hotspot and a 60 dollar-6gig wifi card and it never worked. I contacted customer service several times and have hours on the phone to no avail. The customer care representtives sound like they are from another country and cant understand?
At first they told me that it was a problem with the towers and the problem would be fixed quickly. That never happened. Then another "person"? tried to tell me it was my fault??? They told me that in order to refund my money it has to go through a process??? What. Time and time again they have told me nothing but lies.
So we are just supposed to send this guy money and get nothing in return? It certainly is that way. Through all of this I have called them about 10 times and each call was a half hour of run around. Since this I have lost out on tons of work and money. Lots! Tfhis out right sucks
I have never been treated like this from any company before.
I certainly hope that we can get together and sue him for damages-loss of work. So they told me to buy another 60 dollar card and it might work?? MIGHT?? How can he simply just take our money?...How? Lies, Lies, and more Lies. I shall warn everyone about this so called company.
My husband bought me a new Virgin Mobile phone at the end of August.
I noticed that many of the photos I took had a dark pink tint. At Christmas I was really annoyed that my photos were ruined and I sat down to figure out what was wrong with the phone. I thought it must be some setting. I did some internet research and found that this phone was mentioned as having this chronic problem.
I contacted HTC and returned the phone for repair or replacement. When I got the new phone, it had the same problem.
I complained to Virgin Mobile and they said that they would send another phone for a $25 fee. They sent the phone with a return envelope. My instructions were to write the RMA number on the outside of the envelope and return the phone within 14 days. I sent the phone back right away. Now Virgin has claimed that the phone was never returned and has cancelled my service.
The tracking number does not work because it does not have the correct number of digits. Also Virgin keeps asking me for the tracking number. Shouldn't they be able to get it from their warehouse? It's their envelope. I have spent hours and hours on the phone and they just keep saying they will reinstate my service when I return the phone.
Now when I look online I see there are multiple complaints related to this issue from various cell phone services, all of whom use this address as a return center.
The USPS should investigate this company for mail fraud. Virgin Mobile phones can't be unlocked so I have lost $175.
My wife purchased a new LG tribute 2 phone off of virgim mobile's website as my christmas gift, as soon as it comes in I go online to activate it.
On their site the phone is now advertised as 50% off.
I contact customer support asking for a chargeback of the difference or even the difference in service credit.
The responses werent rude or leading me to be viewed as a scum bag or anything,, they simply have a long way around to
make people wish they hadn't made the purchase in the first place.. here we go....
second email after asking for credit EMAIL: to virgin
First response:
"In order for you to get the discounted phone, we can definitely order a
new
one in our website and return for full refund the phone that you have
just
received.
For eligible returns, we have a "no questions asked'
policy within the first 14 days. To be eligible for a refund, the Return
should meet the following guidelines:
-Merchandise (Phone, device or battery) must be purchased through either
the
website or Care."... yadayadayada
Second attempt to appeal to a more common sense alternative
I made the purchase at virginmobileusa.com
Order number 56*******
I was hoping not to have to go through the mess of returning and
reordering.
As I would just be ordering the same phone, and we would both be losing
on
paying shipping each way.
Response:
"Since the order was placed before the promotion started, we are unable to provide a credit on your account or a refund for the difference.
However, you can place a new order now that it is on sale.
You can definitely return your first order since you have 17 days from the date of purchase to return for a full credit. After 17 days from the purchase date, you will not be eligible. Please let us know how you would like to proceed."
ALSO, I contacted the company on twitter and facebook and got the same stone wall..
Have been a customer of Virgin Mobile for over seven years. Used their no-contract Paygo service. Always paid my quartery amount when they send a (actually several) text messages letting you know it is due. This month, no text messages at all. My phone was simply disabled without notice and my account deleted. I had over $80 in my phone balance.
I called Virgin Mobile only one day after my account was due. They admit they did not send out any messages to many customers. They also see my balance yesterday had over $80. They are willing to setup a new account at full price plus setup. They refuse to credit me back the $80 that was in my account. They claim they cannot verify it although the support person could tell me to the penny how much was in the account when they deleted it!
The Virgin Mobile Terms of Service state you have 91 days to renew your account but they deleted the account after 90 days. A violation of their own TOS.
DO NOT USE VIRGIN MOBILE! They have been slowly increasing rates (you need to read the fine print every month); lowering quality of service and now basically stealing peoples money. Found two other people today with the same issue.
Time to get another cell company.
Im am disgusted with this company. No loyalty to paying customers. I have been a faithful never missed a payment with virgin mobile. The last day of Aug 2015 I called to inquire about a new cell. I was told just purchase it at walmart and bring it home to activate it. Same as I did with my existing phone I have had for 2 years. Only reason for a new phone was the battery couldn't hold a charge for more than 2 hours. my account cell # is 718 810 7158. I decided to order it online through walmart. The LG Tribute was the model I purchased. On Aug 5th the phone arrived. Upon trying to active it...the phone refused to pick up a signal on activation...i WASNT ABLE TO RETURN THE PHONE THE SAME DAY....PEOPLE HAVE LIVES TO LEAD. on the 8th of Aug I returned the 1st phone to walmart in order to get another. same model. Once again the phone refused to activate. I called virgin mobile and was told return the 2nd phone and have a walmart rep call while Im at walmart. This was done as asked on aug 11th. The walmart rep said the phone model was defective. I was refused a better model phone the LG Tribute 2 cause of a difference of 50 dollars in price. At this point I was disgusted with the back and forth. No service from Aug 1st. So I closed my account immediately. My bill was automatically deducted $55.00 on Aug 2nd. WHY WOULD YOU CHARGE A MONTHLY FEE KNOWING THAT THE PHONE JUST PURCHASED IS NOT ACTIVATING OR CONNECTING TO THE NETWORK. Now I'm told I will not get my monthly refund cause I used 15 mins of calling time in Aug. Are you kidding me. You have the nerve to take a full month's service from a person and dont give service. Its called prepaid for a reason. Your crooks. Illegitimate thieves. How do you charge a person a full month service and not give a person even a full day of service. SERVICE MEANS FUNCTIONAL OPERATION FROM TIME OF PURCHASE.
I bought 2 phones from Virgin Mobile online and returned them both, they were never activated. Virgin Mobile told me that they would send me some type of mailing label to return the phones, to this day I have still not received those mailing labels, I finally got tired of waiting so I spent my own money on mailing the phones back because I knew there was a 14 day time limit and did not want to be late. After a couple of weeks go by, I called Virgin Mobile because they did not contact me in any way, shape or form, they informed me that they had not received the phones yet, I informed them that according to my USPS tracking number that they did receive the phones, they asked me to call back in two days, I called back and they said that they did have the phones and that I should expect the money to credited back to my debit card; however, when the money was not credited back to my debit card, I called them and they said again that they had never received the phones, for the last two weeks I have been unable to speak to anyone that speaks english well or who can resolve my issues. Virgin Mobile kept both of my brand new phones and kept my money, that has to be Grand Theft! When is our government ever going to stand up for the consumer?