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VIP Petcare Reviews
I had somebody drive me over to tractor supply in Benson Arizona; where VIP - petcare goes to this store on Saturdays at 4:00 p.m. and every other week they do not show up on Saturday six people and myself was sitting there for 1- hour and 15 minutes and nobody showed up.
I guess they do not feel like doing their jobs and caring for pets, but when they are there? (They charge a fortune) and again this Saturday they are not showing up at the store yet again. I was told by the cashier and I appreciate it because I would have made a trip up there for nothing like four other occasions and I called them VIP pet care.
A woman told me unless we see your animal and do blood work we will not give you heartworm medication. I told them my dog's been on the medication every month like clockwork and he doesn't have heartworms but he will because of you're incompetence that you will not give me another year of heartworm medication.
I told them after I get home from the hospital, I will bring him up to make sure he does not have heartworms (when you do his blood work)? But that is all they want is the money for the blood work; they don't care that they are going to make my dog do without it his heartburn medication for a month because they are not showing up to do their job on this upcoming Saturday......(in which case I know he does not have heartworms.
But because of these incompetent vets that go to tractor supply in Benson Arizona they will make my dog get heartworms because the mosquitoes are fierce because of the monsoon rains that have been hitting the mosquitoes are like that's at this time of year.
I told them that I need to go for medical surgery that I am not going to be able to make it to see your vet August 13th because you're not going to show up on August 8th like you're supposed to because I'm going to be in the hospital and you obviously don't care about my dog because you would make sure he has the proper medications to avoid him from getting deathly ill from heartworms.
So it's not about the dogs well-being it's all about the cash the dollar talks and you don't care about my dog's health because you called in for this next come upcoming Saturday August 8 th 2022 at 4:00 p.m. and I will be in the hospital the following Saturday.
My dog will be going on two and a half weeks to 3 weeks without his heartworm medication and the mosquitoes because of the rain is out of control here and that is how the dogs get the heartworm and dogs get sick and could die from the mosquitoes.
Well the VIP - vetcare didnt care and they told me, until our vet sees your dog we cannot give you a refill which is ridiculous. I bought a year's supply of heart worm medication heartgard Plus for 25 lb dogs and he has gotten a pill on the 6th of every month since last year and now I am out.
they want him to do without it for 3 weeks so he can want to get an infection from heartworms... Lesson learned. This vet can care less about your dog's health and well-being it is about taking your money and cleaning out your wallet. They do not care that your pet does not have the necessary medications so your animal does not get sick.
They basically told me we do not care that your dog does not have the heartworm medication. So they basically told me we do not care that your dog will get sick and die... if I was you I would not use this Vet at tractor supply company. It is a great business to buy your pet food and items that you need for your pet but I would not suggest you use this vet they are beyond incompetent.
This group claims to give 3 year Rabies shots - but refused to give them to my dogs!
They also mis lead on thier prices!
If you really love and care for your pet, I advisde to avoid "vip.petcare", based in Widnsor, CA. They do mobile pet clinics at pet stores. You will save money but you will more than pay for it in aggravation and worry about your pet. When my dog received shots and a blood draw from the veterinarian working for "vip.pet care", he insisted that his assistant put his hands on my dog. I had complete control of my dog as I was kneeling and had his nind quarters between my legs as he sat. My arms were around his chest He was immoblized by someone he loves and trusts. He was shaking from the new experience with people he did not know. For the vet to insist that his assistant put his hands on my dog was unnecessary and scared myt dog even more. No other vet in my 45 years of going to vets has insited on this intrusive behavior.
"vip. petcare" does not tell you at the time of service, nor is it stated on any writen material they give you, buyt if you do not purchase your Hearworm medication from them, a prescription that was included in the $80.00 fee I was charged and was told would be available to me, they will make your life a living hell. I tried to order my Hearworm medication through "PetMeds", who FAXed their request to "vip.petcare", on Monday, 2/27/17. They got no reply. PetMeds again FAXed them the next day and again, no reply. "PetMes" then alerted me via e mail of the problem they were having with getting a response form "vip.petcare". I called 'vip.petcare" to see what the problem was. I was spoken to very curtly to by a woman who seemdd put out that I had called. She told me that 'vip.petcare" would not respond to the FAX from "PetMeds" because the request was for the generic of "Heartgard", "Tri-Heart". I was incredulous. When I get an Rx from my Dr. I am free to go to wahtever pharmacy I choose and opt for a generic, if I so choose. Wht did "vip.petcare" ask for my phone number when I first contacted themn if they won't call me when theri is a problem? Instead, they just ignore and act bothered if you call them about it.
In all, it took me 72 hours to get "vip.petcare" to honor my reqiuest and to have access to the prescirptiuon I paid them for, for mty dog's Heaertworm meciation. I was promised numerous times that they would take care of it and every time they failed to do what they said they would do , and instead kept sending me e mails that had the subject line, "Henry's Prescription is Ready...", but rather than having access to the prescripton I paid for, when I clicked on the e mail I was taken to their store to purchase the mediation. Only when I got a name, Andrea, and told her I had been trying to contact the CEO, Will Santan, and was about to contact the Veteinary Medical Board if they did not give me what I paid for, was my prescription FAXed to "PetMeds". "PetMeds" went out of their way to help me and put my order on nexty fay delivery, at no cost to me, so that my dog was only two days late in getting his medication. If 'vip.petcare" had responded to the first FAX or called me if they had a problme my dog would have received his medication on time.
This company tries to take away your right to purchase medication wherever you choose and go out of their way to coerce, force and frustrate you intyo buying the medication your pet needs from thhem only. People like this should not be in the business of providing health care for animals. They should sell inanimate objects. They use your pet as a prop to make more money. There is no caring, as their phone message and webist site state, seemingly sincerely. Believe me, they only care about your money.
In the other compain agaisnst this company on this websiter the company rebutted, anonymously of course-no name attached to the rebuttal, and balmed the consumer because of where she chose to purchase her pets. They cannot blame me for that. My dog was purchased from a very well know breeder, and judge at Vizsla dog show for over 40 years. Stay away from this company if you love ytour pets!