On March 29, 2020, while I was on vacation at the Grand Mayan in Riviera Maya, I was tricked by a free breakfast into a high pressure sales presentation during which I was unknowingly mislead into a purchasing agreement that resulted in me paying $10,900 to sell my current timeshare at Inn season Surfside Resort in exchange for a Limitless Vacation membership by Vidanta. I have since discovered that this was a scam and I have now purchased a debt of $130,000 for $10,900.
To make matters worse, this Vidanta deal involved a third-party timeshare resale company called Timeshare Resale Market (TRM). They have been contacting me to complete the sale of my timeshare for a fee $1,499. If we don’t want to proceed, we will now owe Vidanta $130,000 plus another fee to get out of the agreement. We contacted our current resort at Surfside and were told that we cannot sell our timeshare this way, which means this whole resale scheme is all fraudulent.
This place is very nice, however, they did scam us. We were told that we were buying a package that they had foreclosed on for another customer. They also told us that we would not be required to pay any more money unless we used the weeks that we were being sold.
Thatturned out not to ee the sae and the documents that they had us sign did not conform to what we had been told, We didn't catch it in time to terminate. I would put more details but I noticed that there are a number of detailed complaints already on here and they are unwilling to do anything about it.
High ended tactics. Very aggressive. Wouldn't allow us to leave the room. These people of Vidanta Corporation are SCAMMERS, and they have ripped the American public long enough. A lawfirm should take up the cause of sueing them, there are so many of us in the United States.
Fui a la presentación de tiempo compartido con grupo Vidanta, fue extremadamente agotante, pero aún así seguíamos emocionados por reservar nuestras primeras vacaciones, hasta que llamé para reservar y me di cuenta que Vidanta nos dio un contrato para 2 adultos y somos una familia de 5; 2 adultos y 3 niños. Todo el tiempo pensamos que podríamos reservar con Vidanta por solo $675 usd , pero no, tenemos que reservar 2 cuartos por $1352 USD para poder acomodar a toda mi familia. Esto es un verdadero fraude ¿cómo pudieron vendernos esto? cuando claramente vieron nuestra familia de 5 miembros durante la presentación de tiempo compartido. Nunca usamos nuestro tiempo compartido, porque todo lo que nos dijeron durante la presentación era totalmente diferente. Ya vi que no soy la única ingenua que les creyó y que a cada persona le dicen lo que les gustaría escuchar con tal de venderles. Durante mi proceso de cancelación con Mexican Timeshare Solutions me enteré de muchas cosas más que hacen , no entiendo cómo pueden permitir que sigan operando, tiene miles de quejas y denuncias y todas porque venden con mentiras y abusos. Afortunadamente yo ya pude cancelar mi tiempo compartido, pero no dejo de platicarle mi historia a cada persona que conozco, para que sepan el tipo de compañía y trabajadores que tiene grupo Vidanta
Translation:
I went to the presentation of timeshare with Vidanta group, it was extremely exhausting, but still we were still excited to book our first vacations, until I called to reserve and I realized that Vidanta gave us a contract for 2 adults and we are a family of 5 ; 2 adults and 3 children. All the time we thought we could book with Vidanta for only $ 675 usd, but no, we have to book 2 rooms for $ 1352 USD to accommodate my whole family. This is a real fraud. How could you sell us this? when they clearly saw our family of 5 members during the timeshare presentation. We never use our timeshare, because everything we were told during the presentation was totally different. I saw that I am not the only naive who believed them and that each person is told what they would like to hear in order to sell them. During my cancellation process with Mexican Timeshare Solutions I found out about many more things they do, I do not understand how they can allow them to continue operating, they have thousands of complaints and denunciations and all because they sell with lies and abuses. Fortunately I could cancel my timeshare, but I keep telling my story to every person I know, so they know the type of company and workers that Vidanta group has.
Hola hemos sufrido estafa en Grupo Vidanta. Debido a la inestabilidad económica no podíamos afrontar el gasto y queríamos cancelar la membresía. Estábamos absolutamente arrepentidos, porque cuando vimos la relación costo presentación a lo que realmente compramos, literal nos dimos cuenta que fuimos estafados. Nadie nos respondía nuestras consultas, nos pasaban de una extensión a otra y nadie nos contestaba o nos colgaban, mi esposo se enojó de que nos trajeran como títeres y contrató a un abogado, que trabaja para la empresa mexican timeshare solutions, firmamos su contrato con un miedo a ser estafados de nuevo y nos la vivíamos acosándolo para que nos diera actualizaciones en nuestro caso, eso no era tan necesario porque si nos tenían al tanto cada que había alguna novedad. Pero por fortuna todo resultó ser legal y verdad. Hace 2 días nos acaban de confirmar que nuestro contrato está completamente cancelado y ya no debemos pagas ninguna anualidad a vidanta . Les comparto mi experiencia para que la tomen en cuenta personas que están por comprar alguna membresía con vidanta o por si están en una situación parecida a la nuestra, espero les sirva de algo
Translation:
Hello, we have suffered fraud in Grupo Vidanta. Due to the economic instability we could not afford the expense and we wanted to cancel the membership. We were absolutely sorry, because when we saw the cost presentation relationship to what we really bought, literally we realized that we were scammed. No one answered our questions, we went from one extension to another and nobody answered or hung us, my husband was angry that they brought us as puppets and hired a lawyer, who works for the Mexican company timeshare solutions, we signed his contract with A fear of being scammed again and we lived harassing him to give us updates in our case, that was not so necessary because if we were aware of every thing that had something new. But fortunately everything turned out to be legal and true. 2 days ago we just confirmed that our contract is completely canceled and we should not pay any annuity to vidanta. I share my experience to be taken into account by people who are about to buy some membership with vidanta or if they are in a situation similar to ours, I hope it serves them something
We went in good faith to one of those famous presentations. We liked the place and thought we could listen to what they had to offer.
After hours of debating (they don't let you go easily),and when were were ready to leave without purchasing anything, a woman came and offered a deal that nobody could refuse.
We were offered:
1-Transfer our Timeshare to Vidanta, and literally, get rid of it. She explained that she was allowed to do so, even when our timeshare was not paid in full, because Vidanta was expanding and needed extra money for the new Cirque du Soleil development. The only thing we were going to be responsible for was for the property taxes, and she offered to open a credit card for us.
2- Vidanta was going to send us a package in the mail, with information regarding our new memebership and instructions where to send the deed for the Timeshare to be transferred.
3- Vidanta offered us a certificate for a week stay in any of their resorts, with free airline tickets. I had to send a voucher with a money order for $14, which I did. I never even tried to get the free week...:O)
I never received anything from Vidanta, Vida or Resterra (tickets).
It's not possible to talk to anybody, and the only people I could get ahold to never took any responsibility for this.
I was emailing back and forward with a guy named Luke Kurig, or however his real name is. He was not friendly, and never gave me a response for all these irregularities.
Contaba con una membresia con el desarrollo Vidanta, sin embargo lo que me ofrecieron en un principio, no fue lo que me otorgaron al solicitar sus servicios, yo compré esa membresia porque me prometieron $4 mil dolares por cada una de mis semanas y en caso de no rentarlas ellos se comprometieron a rentarmelas, porque dicen tener muchos clientes potenciales disponibles. Durante el desayuno, donde me vendieron la membresia, eran excesivamente amables, pero una vez que te vas de ahí y les hablas para pedirles ayuda, te tratan como limosnero, cuando uno pagó por un servicio y vaya que pagamos bastante y lo que indigna es que siendo una empresa mexicana nos maltrate a nosotros los mexicanos, es por eso que me acerqué a mexican timeshare solutions para finiquitar dicho contrato y sin más me apoyaron en todo momento hasta la cancelación del mismo, mi agradecimiento a todo su equipo de trabajo ya que el apoyo que recibí fue excelente, nada que ver con el equipo de vidanta.
*I had a membership with the Vidanta development, however, what I was offered at the beginning was not what they gave me when I requested their services, I bought that membership because I was promised $ 4 thousand dollars for each of my weeks and in case of Not renting them they promised to rent me, because they claim to have many potential customers available. During breakfast, where they sold me the membership, they were overly friendly, but once you go there and talk to them to ask for help, they treat you like a beggar, when you paid for a service and go that we paid enough and what is unworthy is That being a Mexican company mistreats us Mexicans, that is why I approached Mexican timeshare solutions to finalize this contract and without further support at all times until the cancellation of the same, my thanks to all his work team since The support I received was excellent, nothing to do with the vidanta team.*
My husband and I attended a time share presentation in 2016, riviara maya at mayan palace. We were there for 8 hours, and were pushed to the edge to sign over my time share. I almost did, until they stated I needed to pay for 2017 maintenance fees. ( That is why I wanted to relieve myself of this timeshare.) I said no, to all of it, then they offered a package from Private Reserve Collection for 3000.00
The representative told us, we would receive a free alaskan cruise, free stays at hotel, weeks at resorts for 299.00 and a free week at the Mayan Palace in Riveria maya.
we bought the package, only good for 3 yrs. Tried to book an Alaskan cruise, and it would cost us over 3000.00 dollars, resorts were not available. We did redeem the mayan Palace, and will NEVER go back there. The room stunk, our view was of the roof, we were very far from the pool. It was horrible.
Needless to say, we go scammed. DO NOT ATTEND ANY TIME SHARE presentations. They are liars!!!
My husband and I were scammed by Vidanta/Destnos Umlimited!! . We went to presentation on 4/27/16 for the timeshare resort in Nueve Vallarta. After the presentation they tried to sell us units startingin the $70,000 range for a two bedroom unit at the Grand Mayan. We told them no several times over a 2 hour period. The were supposed to take us downstairs to collect our “gifts” when another sales lady continued to pressure us to buy.
Paola Anaya told my husband and I that they had a forceclosure for the Grand Mayan that they couldn’t resell because of Mexican law but she could charge us for the difference owed which was much less for us to use the unit. She tried to sell it to us for $7,000 and we said no, to which she offered financing if we couldn’t afford it. We said we could pay it in full if we wanted to, but we didn’t want to buy at that time. She then slashed th price again saying if we paid it in full that day we could get it for $4,000. She said we would get exactly what was promised upstairs except instead of two weeks a year we would get one week a year. We had told her earlier on in the conversation that we wouldn’t come to mexico more than once a year.
She said our contract would be forever and that we could pass it onto our children if we wanted. She said they had a special promotion allowing our contract to be used in 5 year incriments where where we could stack up to 5 weeks at a time (stay 5 weeks at Vidanta resort in a year) but then we would have to wait 5 years before being able to stay there again, or we could just come one week a year if we wanted but we couldn’t accumulate the weeks for more than 5 years at a time.
We asked them to confirm that we were getting the same things and they confirmed and showed us pic of the floorplan again and the 5 weeks a year travel ( 1 week at Vidanta, 2 weeks Worl wide Travel/Diamond weeks and 2 advebture Weeks a year). When we went to sign, we noticed it said destino unlimited on he paperwork andwhen we asked we were told that destinos is the website used for booking all the stays our vacation weeks and not to worry, we were getting all same things promised to us before.
Our paperwork said 10 destinos week at the Vidanta Resorts (Grand Mayan, Mayan Palace, Sea Gardens, The Bliss), 10 Diamond weeks and 10 Adventure weeks. When we aksed why is said these numbers we were told that these weeks must be used in 5 years because the contract is for 5 year incriments. She again said that after 5 years, it starts all over where we had 5 weeks to use in a 5 year period that we could stack or use however we wanted and that the contract was forever. I asked whi the contract itself didn’t say it was forever and she pointed to me on the enrollment application where it says membership terms and awknowldegements there are boxes to check that says 2-year, 5-year, 10 year. She said she didn’t mark any of those boxes because is not a 2, 5 or 10 year membership, that its forever. She also said that they were giving us a Check for our purchase price that we could use if we decided to upgrade our membership into a higher tier ( like the Grand Luxxe, or if we wanted a plan with more weeks in the first 5 years of our membership before it re-starts for the next 5 years).
We just went and stayed at the Vidnata Resort in Nuevo Vallarta where we bought our contract and we went to something called an “abbarath?” which we were told is a free breakfast and the opportunity to voice our ideas on what they can improve on and hear about all the new things that were happening with the properties. The meeting infact was nother 3 hour sales pitch!! They NEVER asked about our stay or our ideas of how they can improve. We told them several times we were happy with what we have (the 1 week a year and so on). The sales team then informed us that we didn’t actually own anything with them, that we had purchased a trial or “exit” program where we bought the right to stay there a few times only and then we couldn’t stay there again until we purchased the time share from Vidanta.
My husband and I got very upset trying to explain to them we were sold a “foreclosure property” with the usage rights of one week a year in 5 year incriments forever, to which they were extremy rude to us in return, insulting our inteeligence saying “do you really think we would sell you something that cheap?”. We said yes! That’s what we purchased. They then informes us that we purhcased a lifetime contract with destinos which is a completely separate company and that we didn’t purchase with Vidnata at all. I asked to see our contract and they said they didn’t have it because it was purchased with Destinos and that destinos had it!! I asked why we were told we were buying a foreclosure if we weren’t and he kept avoiding asnwering saying he was trying to help me by offering me to upgrade into a full ownership with them!!
Needless to say we said we were just going to leave and go home to look at our contract since they were telling us the opposite of we were told when we boutght it. Heres the catch! It was a Vidanta employee that sold us the contract, she NEVER said that Destinos was a separate company and that we were NOT buyin with Vidanta! She NEVER said we were buying a trial/exit program. She said Destinos was the booking party for all of Vidanta. We thought they were the same company. When we received our Destinos travel card in the mail a few weeks after retuning home, there is a number on the card to call to activate the card and it’s the number for Vida, the Owners of Vidanta!! So again, we thought Destinos was the same company, just the booking part of Vidanta.
The sales team totally lied and scammed us. Ive tried calling both Destinos and Vida/Vidanta several times to no avail. Destinos saus I need to call the Vidanta Resort where I bought the contract and Vida/Vidanta tells me I bought a Dstinos Contract. Its so frustrating!! Vida/Vidanta (the number on the front of the Destinos travel card) keeps telling me that somene from the resort sales team where I bought my contract will call me, but they never do! I called the resort directly and aske d for the sales team and was told they would have someone call me back that could explain what was going on with my contract but no has called me back.
I looked up Vidanta Scams online afeter returning home from our vacation and found hundreds of comlaints about contract scams with them. Many stories are the same as mine where people were sold “foreclosres” for cheap that were in 3 or 5 year incriments that were supposed to last forever only to find out later that it was just a “trial” contract and that they had only bought the right to stay there a few times for the usage fees ($800-$1400/week). The actual contracts DO NOT say they are TRIALS!! No one ever explained that they are trials or that Vidanta and Destinos are completely separate compaines!! There are also many stories that are the exact same as mine except instead of being sold a foreclosure they were sold a contract where someone else had upgraded (and they coun’t resell it for full price, so it was sold cheap) only to find out it was a trial.
I know this is a huge scam and that I was not the only one who was sold a bunch of lies.
We went to a timeshare presentation at the Riviera Maya in Nov 2015. It was the worst thing we could of done. Sadly we were scammed. In the sales presentation we asked many questions, and some questions various times. Every question or doubt we had regarding the contract was put to ease by the 2 sales persons who dealt with us. We have tried contacting them at many different numbers and sent them letters. We have been promised that our calls will be returned but they are not. They will not cancel the purchase or contract and they will not even bother to speak to us and find a resolution.
We found 170 complaints on one website against this merchant and their timeshare sales such as the one we bought. I also found dozens of complaints at other complaints boards, at the better business bureau and dozens of other sites online. if you search online, Vida Vacations or Vacation Privileges or Mayan resorts you will see endless lists of customers who like us were lied to and scammed.
We found Mexican Timeshare Solutions when searching the web for help and within a few months, they were able to get the cancellation of our contract. we are so relieved to not have timeshare payments anymore
DO NOT VISIT THIS RESORT OR GO TO THEIR TIMESHARE PRESENTATION NO MATTER WHAT IS OFFERED TO YOU.DO NOT BUY FROM THESE THIEVES.
The timeshare offers by the group Vidanta are full of lies. We recently were conned into a timeshare purchase while staying at the Mayan Palace Riviera Maya. I want to provide you with some of the lies you can expect to be told if you attend such a presentation.
There are no fees unless you use your week. Truth is this is only true if you plan on returning to the place you purchased every year. Should you want to exchange your week which is what they sell you hard on then there are tons of fees that make it very expensive to go anywhere. You are better off booking without a timeshare.
You can exchange your week for two weeks since you have higher trading power by purchasing at Vidanta. You can only get two weeks by exchanging one week through SFX. It is merely a promotion being offered. Once again there are many fees and stipulations that make this not valuable at all. Once again you could pay the same prices without buying a timeshare.
You can split your week up into days. This is only true through Vida Lifestyles and it is not through an exchange. It is no different then just booking a hotel room. Once again there is no need to buy a timeshare.
You can get Vida dollars which are just like real dollars which you can use to pay for vacations. You can only use a small amount of Vida dollars each trip and the prices of the trips are overpriced.
These are the lies that we were told. Do not believe anything these people tell you. They will wear you down with their lies.
A few months ago I went to Riviera Maya Vidanta. sales people offered us a ride to see the facilities, includig a free breakfast but with an obligatory timeshare presentation. After that many people, a friend and I we decided to buy them a membership . Without clearly read what we were signing by the urgency of the matter. They ask to take out a credit card to cover the down payment. they took a long time to return my card, a comparison to my friend they charge very quick the hitch in her credit card. We were not given any contract. They said they would arrive 15 days after the signing of documents. At home, a week after this what I talking about, without having received my contract yet. I called to the resort to make the timeshare cancellation contract that i still not had it but it would arrive and had to pay. There were many inconsistencies with what they told us at the timeshare pitch at the San Francisco exchange program That is not what we were promised. The resort ignored me, they just passed me from one department to another and nobody knew us an answer. We felt we needed help and wanted to cancel. So seeing the refusal of the hotel we are dedicated to seek help and we found it, we hire a company (Mexican Timeshare Solutions) who gave us a free initial consultation, we could communicate whenever we wanted at no cost and charged until 3 months later when they fully had cancelled our timeshare contract. My friend and I live with a lot of stress because at the time the hotel said we could not cancel and we had to pay,so we believed that we were engaged for 50 years to pay that ! is something horrible and not wish it to anyone, be very careful dont trust what they tell you , avoid timeshare presentations , read your contract carefully before acquire something .
I went on vacation with my family to Cancun, and at the airport we were invited to a breakfast for 90 minutes, if we attended the breakfast they would give us some tickets to go to xcaret, we thought "free breakfast and tickets, what could go wrong? " and the answer is EVERYTHING, they ruined our vacation, they first did not want to let us go, and even if it sounds exaggerated, they forced us to buy.
Vidanta group is a group of swindlers and liars, avoiding our calls, they told us that would return the calls, made us spend our 5 days that they gives you to cancel, just to then refuse the cancellation.
Fortunately my sister gave us information from a company that cancel timeshares, they are called Mexican Timeshare Solutions and we are very grateful for the work that has been proposed, in order to represent and defend the interests of customers who trusted institutions that seemed reliable , we are very satisfied with the services and results of our cause, from the first moment we contacted we were given the necessary to deliver the representation of our problem, the confidence was growing up through the development process, we want to highlight the work done by Mr. Roberto Guzman, with whom we remained in a fluid and transparent contact all the time.
It is difficult nowadays to find serious and responsible organizations, they are the exception and we thank God to put them our way.
What we do have very clear is that never put a foot in a hotel of Vidanta group, they are like the devil.
Vidanta Reviews
On March 29, 2020, while I was on vacation at the Grand Mayan in Riviera Maya, I was tricked by a free breakfast into a high pressure sales presentation during which I was unknowingly mislead into a purchasing agreement that resulted in me paying $10,900 to sell my current timeshare at Inn season Surfside Resort in exchange for a Limitless Vacation membership by Vidanta. I have since discovered that this was a scam and I have now purchased a debt of $130,000 for $10,900.
To make matters worse, this Vidanta deal involved a third-party timeshare resale company called Timeshare Resale Market (TRM). They have been contacting me to complete the sale of my timeshare for a fee $1,499. If we don’t want to proceed, we will now owe Vidanta $130,000 plus another fee to get out of the agreement. We contacted our current resort at Surfside and were told that we cannot sell our timeshare this way, which means this whole resale scheme is all fraudulent.
This place is very nice, however, they did scam us. We were told that we were buying a package that they had foreclosed on for another customer. They also told us that we would not be required to pay any more money unless we used the weeks that we were being sold.
Thatturned out not to ee the sae and the documents that they had us sign did not conform to what we had been told, We didn't catch it in time to terminate. I would put more details but I noticed that there are a number of detailed complaints already on here and they are unwilling to do anything about it.
High ended tactics. Very aggressive. Wouldn't allow us to leave the room. These people of Vidanta Corporation are SCAMMERS, and they have ripped the American public long enough. A lawfirm should take up the cause of sueing them, there are so many of us in the United States.
Fui a la presentación de tiempo compartido con grupo Vidanta, fue extremadamente agotante, pero aún así seguíamos emocionados por reservar nuestras primeras vacaciones, hasta que llamé para reservar y me di cuenta que Vidanta nos dio un contrato para 2 adultos y somos una familia de 5; 2 adultos y 3 niños. Todo el tiempo pensamos que podríamos reservar con Vidanta por solo $675 usd , pero no, tenemos que reservar 2 cuartos por $1352 USD para poder acomodar a toda mi familia. Esto es un verdadero fraude ¿cómo pudieron vendernos esto? cuando claramente vieron nuestra familia de 5 miembros durante la presentación de tiempo compartido. Nunca usamos nuestro tiempo compartido, porque todo lo que nos dijeron durante la presentación era totalmente diferente. Ya vi que no soy la única ingenua que les creyó y que a cada persona le dicen lo que les gustaría escuchar con tal de venderles. Durante mi proceso de cancelación con Mexican Timeshare Solutions me enteré de muchas cosas más que hacen , no entiendo cómo pueden permitir que sigan operando, tiene miles de quejas y denuncias y todas porque venden con mentiras y abusos. Afortunadamente yo ya pude cancelar mi tiempo compartido, pero no dejo de platicarle mi historia a cada persona que conozco, para que sepan el tipo de compañía y trabajadores que tiene grupo Vidanta
Translation:
I went to the presentation of timeshare with Vidanta group, it was extremely exhausting, but still we were still excited to book our first vacations, until I called to reserve and I realized that Vidanta gave us a contract for 2 adults and we are a family of 5 ; 2 adults and 3 children. All the time we thought we could book with Vidanta for only $ 675 usd, but no, we have to book 2 rooms for $ 1352 USD to accommodate my whole family. This is a real fraud. How could you sell us this? when they clearly saw our family of 5 members during the timeshare presentation. We never use our timeshare, because everything we were told during the presentation was totally different. I saw that I am not the only naive who believed them and that each person is told what they would like to hear in order to sell them. During my cancellation process with Mexican Timeshare Solutions I found out about many more things they do, I do not understand how they can allow them to continue operating, they have thousands of complaints and denunciations and all because they sell with lies and abuses. Fortunately I could cancel my timeshare, but I keep telling my story to every person I know, so they know the type of company and workers that Vidanta group has.
Hola hemos sufrido estafa en Grupo Vidanta. Debido a la inestabilidad económica no podíamos afrontar el gasto y queríamos cancelar la membresía. Estábamos absolutamente arrepentidos, porque cuando vimos la relación costo presentación a lo que realmente compramos, literal nos dimos cuenta que fuimos estafados. Nadie nos respondía nuestras consultas, nos pasaban de una extensión a otra y nadie nos contestaba o nos colgaban, mi esposo se enojó de que nos trajeran como títeres y contrató a un abogado, que trabaja para la empresa mexican timeshare solutions, firmamos su contrato con un miedo a ser estafados de nuevo y nos la vivíamos acosándolo para que nos diera actualizaciones en nuestro caso, eso no era tan necesario porque si nos tenían al tanto cada que había alguna novedad. Pero por fortuna todo resultó ser legal y verdad. Hace 2 días nos acaban de confirmar que nuestro contrato está completamente cancelado y ya no debemos pagas ninguna anualidad a vidanta . Les comparto mi experiencia para que la tomen en cuenta personas que están por comprar alguna membresía con vidanta o por si están en una situación parecida a la nuestra, espero les sirva de algo
Translation:
Hello, we have suffered fraud in Grupo Vidanta. Due to the economic instability we could not afford the expense and we wanted to cancel the membership. We were absolutely sorry, because when we saw the cost presentation relationship to what we really bought, literally we realized that we were scammed. No one answered our questions, we went from one extension to another and nobody answered or hung us, my husband was angry that they brought us as puppets and hired a lawyer, who works for the Mexican company timeshare solutions, we signed his contract with A fear of being scammed again and we lived harassing him to give us updates in our case, that was not so necessary because if we were aware of every thing that had something new. But fortunately everything turned out to be legal and true. 2 days ago we just confirmed that our contract is completely canceled and we should not pay any annuity to vidanta. I share my experience to be taken into account by people who are about to buy some membership with vidanta or if they are in a situation similar to ours, I hope it serves them something
We went in good faith to one of those famous presentations. We liked the place and thought we could listen to what they had to offer.
After hours of debating (they don't let you go easily),and when were were ready to leave without purchasing anything, a woman came and offered a deal that nobody could refuse.
We were offered:
1-Transfer our Timeshare to Vidanta, and literally, get rid of it. She explained that she was allowed to do so, even when our timeshare was not paid in full, because Vidanta was expanding and needed extra money for the new Cirque du Soleil development. The only thing we were going to be responsible for was for the property taxes, and she offered to open a credit card for us.
2- Vidanta was going to send us a package in the mail, with information regarding our new memebership and instructions where to send the deed for the Timeshare to be transferred.
3- Vidanta offered us a certificate for a week stay in any of their resorts, with free airline tickets. I had to send a voucher with a money order for $14, which I did. I never even tried to get the free week...:O)
I never received anything from Vidanta, Vida or Resterra (tickets).
It's not possible to talk to anybody, and the only people I could get ahold to never took any responsibility for this.
I was emailing back and forward with a guy named Luke Kurig, or however his real name is. He was not friendly, and never gave me a response for all these irregularities.
Contaba con una membresia con el desarrollo Vidanta, sin embargo lo que me ofrecieron en un principio, no fue lo que me otorgaron al solicitar sus servicios, yo compré esa membresia porque me prometieron $4 mil dolares por cada una de mis semanas y en caso de no rentarlas ellos se comprometieron a rentarmelas, porque dicen tener muchos clientes potenciales disponibles. Durante el desayuno, donde me vendieron la membresia, eran excesivamente amables, pero una vez que te vas de ahí y les hablas para pedirles ayuda, te tratan como limosnero, cuando uno pagó por un servicio y vaya que pagamos bastante y lo que indigna es que siendo una empresa mexicana nos maltrate a nosotros los mexicanos, es por eso que me acerqué a mexican timeshare solutions para finiquitar dicho contrato y sin más me apoyaron en todo momento hasta la cancelación del mismo, mi agradecimiento a todo su equipo de trabajo ya que el apoyo que recibí fue excelente, nada que ver con el equipo de vidanta.
*I had a membership with the Vidanta development, however, what I was offered at the beginning was not what they gave me when I requested their services, I bought that membership because I was promised $ 4 thousand dollars for each of my weeks and in case of Not renting them they promised to rent me, because they claim to have many potential customers available. During breakfast, where they sold me the membership, they were overly friendly, but once you go there and talk to them to ask for help, they treat you like a beggar, when you paid for a service and go that we paid enough and what is unworthy is That being a Mexican company mistreats us Mexicans, that is why I approached Mexican timeshare solutions to finalize this contract and without further support at all times until the cancellation of the same, my thanks to all his work team since The support I received was excellent, nothing to do with the vidanta team.*
My husband and I attended a time share presentation in 2016, riviara maya at mayan palace. We were there for 8 hours, and were pushed to the edge to sign over my time share. I almost did, until they stated I needed to pay for 2017 maintenance fees. ( That is why I wanted to relieve myself of this timeshare.) I said no, to all of it, then they offered a package from Private Reserve Collection for 3000.00
The representative told us, we would receive a free alaskan cruise, free stays at hotel, weeks at resorts for 299.00 and a free week at the Mayan Palace in Riveria maya.
we bought the package, only good for 3 yrs. Tried to book an Alaskan cruise, and it would cost us over 3000.00 dollars, resorts were not available. We did redeem the mayan Palace, and will NEVER go back there. The room stunk, our view was of the roof, we were very far from the pool. It was horrible.
Needless to say, we go scammed. DO NOT ATTEND ANY TIME SHARE presentations. They are liars!!!
My husband and I were scammed by Vidanta/Destnos Umlimited!! . We went to presentation on 4/27/16 for the timeshare resort in Nueve Vallarta. After the presentation they tried to sell us units startingin the $70,000 range for a two bedroom unit at the Grand Mayan. We told them no several times over a 2 hour period. The were supposed to take us downstairs to collect our “gifts” when another sales lady continued to pressure us to buy.
Paola Anaya told my husband and I that they had a forceclosure for the Grand Mayan that they couldn’t resell because of Mexican law but she could charge us for the difference owed which was much less for us to use the unit. She tried to sell it to us for $7,000 and we said no, to which she offered financing if we couldn’t afford it. We said we could pay it in full if we wanted to, but we didn’t want to buy at that time. She then slashed th price again saying if we paid it in full that day we could get it for $4,000. She said we would get exactly what was promised upstairs except instead of two weeks a year we would get one week a year. We had told her earlier on in the conversation that we wouldn’t come to mexico more than once a year.
She said our contract would be forever and that we could pass it onto our children if we wanted. She said they had a special promotion allowing our contract to be used in 5 year incriments where where we could stack up to 5 weeks at a time (stay 5 weeks at Vidanta resort in a year) but then we would have to wait 5 years before being able to stay there again, or we could just come one week a year if we wanted but we couldn’t accumulate the weeks for more than 5 years at a time.
We asked them to confirm that we were getting the same things and they confirmed and showed us pic of the floorplan again and the 5 weeks a year travel ( 1 week at Vidanta, 2 weeks Worl wide Travel/Diamond weeks and 2 advebture Weeks a year). When we went to sign, we noticed it said destino unlimited on he paperwork andwhen we asked we were told that destinos is the website used for booking all the stays our vacation weeks and not to worry, we were getting all same things promised to us before.
Our paperwork said 10 destinos week at the Vidanta Resorts (Grand Mayan, Mayan Palace, Sea Gardens, The Bliss), 10 Diamond weeks and 10 Adventure weeks. When we aksed why is said these numbers we were told that these weeks must be used in 5 years because the contract is for 5 year incriments. She again said that after 5 years, it starts all over where we had 5 weeks to use in a 5 year period that we could stack or use however we wanted and that the contract was forever. I asked whi the contract itself didn’t say it was forever and she pointed to me on the enrollment application where it says membership terms and awknowldegements there are boxes to check that says 2-year, 5-year, 10 year. She said she didn’t mark any of those boxes because is not a 2, 5 or 10 year membership, that its forever. She also said that they were giving us a Check for our purchase price that we could use if we decided to upgrade our membership into a higher tier ( like the Grand Luxxe, or if we wanted a plan with more weeks in the first 5 years of our membership before it re-starts for the next 5 years).
We just went and stayed at the Vidnata Resort in Nuevo Vallarta where we bought our contract and we went to something called an “abbarath?” which we were told is a free breakfast and the opportunity to voice our ideas on what they can improve on and hear about all the new things that were happening with the properties. The meeting infact was nother 3 hour sales pitch!! They NEVER asked about our stay or our ideas of how they can improve. We told them several times we were happy with what we have (the 1 week a year and so on). The sales team then informed us that we didn’t actually own anything with them, that we had purchased a trial or “exit” program where we bought the right to stay there a few times only and then we couldn’t stay there again until we purchased the time share from Vidanta.
My husband and I got very upset trying to explain to them we were sold a “foreclosure property” with the usage rights of one week a year in 5 year incriments forever, to which they were extremy rude to us in return, insulting our inteeligence saying “do you really think we would sell you something that cheap?”. We said yes! That’s what we purchased. They then informes us that we purhcased a lifetime contract with destinos which is a completely separate company and that we didn’t purchase with Vidnata at all. I asked to see our contract and they said they didn’t have it because it was purchased with Destinos and that destinos had it!! I asked why we were told we were buying a foreclosure if we weren’t and he kept avoiding asnwering saying he was trying to help me by offering me to upgrade into a full ownership with them!!
Needless to say we said we were just going to leave and go home to look at our contract since they were telling us the opposite of we were told when we boutght it. Heres the catch! It was a Vidanta employee that sold us the contract, she NEVER said that Destinos was a separate company and that we were NOT buyin with Vidanta! She NEVER said we were buying a trial/exit program. She said Destinos was the booking party for all of Vidanta. We thought they were the same company. When we received our Destinos travel card in the mail a few weeks after retuning home, there is a number on the card to call to activate the card and it’s the number for Vida, the Owners of Vidanta!! So again, we thought Destinos was the same company, just the booking part of Vidanta.
The sales team totally lied and scammed us. Ive tried calling both Destinos and Vida/Vidanta several times to no avail. Destinos saus I need to call the Vidanta Resort where I bought the contract and Vida/Vidanta tells me I bought a Dstinos Contract. Its so frustrating!! Vida/Vidanta (the number on the front of the Destinos travel card) keeps telling me that somene from the resort sales team where I bought my contract will call me, but they never do! I called the resort directly and aske d for the sales team and was told they would have someone call me back that could explain what was going on with my contract but no has called me back.
I looked up Vidanta Scams online afeter returning home from our vacation and found hundreds of comlaints about contract scams with them. Many stories are the same as mine where people were sold “foreclosres” for cheap that were in 3 or 5 year incriments that were supposed to last forever only to find out later that it was just a “trial” contract and that they had only bought the right to stay there a few times for the usage fees ($800-$1400/week). The actual contracts DO NOT say they are TRIALS!! No one ever explained that they are trials or that Vidanta and Destinos are completely separate compaines!! There are also many stories that are the exact same as mine except instead of being sold a foreclosure they were sold a contract where someone else had upgraded (and they coun’t resell it for full price, so it was sold cheap) only to find out it was a trial.
I know this is a huge scam and that I was not the only one who was sold a bunch of lies.
We went to a timeshare presentation at the Riviera Maya in Nov 2015. It was the worst thing we could of done. Sadly we were scammed. In the sales presentation we asked many questions, and some questions various times. Every question or doubt we had regarding the contract was put to ease by the 2 sales persons who dealt with us. We have tried contacting them at many different numbers and sent them letters. We have been promised that our calls will be returned but they are not. They will not cancel the purchase or contract and they will not even bother to speak to us and find a resolution.
We found 170 complaints on one website against this merchant and their timeshare sales such as the one we bought. I also found dozens of complaints at other complaints boards, at the better business bureau and dozens of other sites online. if you search online, Vida Vacations or Vacation Privileges or Mayan resorts you will see endless lists of customers who like us were lied to and scammed.
We found Mexican Timeshare Solutions when searching the web for help and within a few months, they were able to get the cancellation of our contract. we are so relieved to not have timeshare payments anymore
DO NOT VISIT THIS RESORT OR GO TO THEIR TIMESHARE PRESENTATION NO MATTER WHAT IS OFFERED TO YOU.DO NOT BUY FROM THESE THIEVES.
The timeshare offers by the group Vidanta are full of lies. We recently were conned into a timeshare purchase while staying at the Mayan Palace Riviera Maya. I want to provide you with some of the lies you can expect to be told if you attend such a presentation.
There are no fees unless you use your week. Truth is this is only true if you plan on returning to the place you purchased every year. Should you want to exchange your week which is what they sell you hard on then there are tons of fees that make it very expensive to go anywhere. You are better off booking without a timeshare.
You can exchange your week for two weeks since you have higher trading power by purchasing at Vidanta. You can only get two weeks by exchanging one week through SFX. It is merely a promotion being offered. Once again there are many fees and stipulations that make this not valuable at all. Once again you could pay the same prices without buying a timeshare.
You can split your week up into days. This is only true through Vida Lifestyles and it is not through an exchange. It is no different then just booking a hotel room. Once again there is no need to buy a timeshare.
You can get Vida dollars which are just like real dollars which you can use to pay for vacations. You can only use a small amount of Vida dollars each trip and the prices of the trips are overpriced.
These are the lies that we were told. Do not believe anything these people tell you. They will wear you down with their lies.
A few months ago I went to Riviera Maya Vidanta. sales people offered us a ride to see the facilities, includig a free breakfast but with an obligatory timeshare presentation. After that many people, a friend and I we decided to buy them a membership . Without clearly read what we were signing by the urgency of the matter. They ask to take out a credit card to cover the down payment. they took a long time to return my card, a comparison to my friend they charge very quick the hitch in her credit card. We were not given any contract. They said they would arrive 15 days after the signing of documents. At home, a week after this what I talking about, without having received my contract yet. I called to the resort to make the timeshare cancellation contract that i still not had it but it would arrive and had to pay. There were many inconsistencies with what they told us at the timeshare pitch at the San Francisco exchange program That is not what we were promised. The resort ignored me, they just passed me from one department to another and nobody knew us an answer. We felt we needed help and wanted to cancel. So seeing the refusal of the hotel we are dedicated to seek help and we found it, we hire a company (Mexican Timeshare Solutions) who gave us a free initial consultation, we could communicate whenever we wanted at no cost and charged until 3 months later when they fully had cancelled our timeshare contract. My friend and I live with a lot of stress because at the time the hotel said we could not cancel and we had to pay,so we believed that we were engaged for 50 years to pay that ! is something horrible and not wish it to anyone, be very careful dont trust what they tell you , avoid timeshare presentations , read your contract carefully before acquire something .
I went on vacation with my family to Cancun, and at the airport we were invited to a breakfast for 90 minutes, if we attended the breakfast they would give us some tickets to go to xcaret, we thought "free breakfast and tickets, what could go wrong? " and the answer is EVERYTHING, they ruined our vacation, they first did not want to let us go, and even if it sounds exaggerated, they forced us to buy.
Vidanta group is a group of swindlers and liars, avoiding our calls, they told us that would return the calls, made us spend our 5 days that they gives you to cancel, just to then refuse the cancellation.
Fortunately my sister gave us information from a company that cancel timeshares, they are called Mexican Timeshare Solutions and we are very grateful for the work that has been proposed, in order to represent and defend the interests of customers who trusted institutions that seemed reliable , we are very satisfied with the services and results of our cause, from the first moment we contacted we were given the necessary to deliver the representation of our problem, the confidence was growing up through the development process, we want to highlight the work done by Mr. Roberto Guzman, with whom we remained in a fluid and transparent contact all the time.
It is difficult nowadays to find serious and responsible organizations, they are the exception and we thank God to put them our way.
What we do have very clear is that never put a foot in a hotel of Vidanta group, they are like the devil.