On January 28, 2018 my wife and I visited the Verizon Victra store located at 2883 Jamacha Road in El Cajon, California 92019. My wife was having problems with the GPS on her cell phone and we wanted to see if someone could help us fix it. I now believe that there was nothing wrong with her phone. We met with Ms. Dalai Piromari who tested the phone and said it could not be repaired. Ms. Piromari checked our Verizon account and said we were eligible for a free upgraded cell phone. Ms. Piromari said we only had to pay for a set up fee and sales tax amounting to $74.36. Ms. Piromari said the phone was on sale and this $74.36 was a one-time charge which would show up on our next billing statement.
I decided to pay the $74.36 up front. We asked Ms. Piromari several times if that was the total price for the phone and she said yes. We agreed and I signed a Service Summary. I didn’t think we could go wrong with that price although $74.36 is more than what Verizon charged me for my phone. Ms. Piromari offered to transfer our phone data from our existing phone to the new phone which would take about one hour. We had not had lunch yet, so we left both phones with her. We returned about three hours later, Ms. Piromari was not there and an associate handed us a bag with the two phones and we left. Recently I was reviewing our Verizon statements and noticed that the charges seem to be getting higher.
Sometimes we have problems with our phones picking up a cell site in Mexico resulting in roaming charges. However, this was not the problem. I contacted Verizon Customer Service by phone on July 19, 2018 and asked about the increase in our bill. Verizon Customer Service instructed me how to download my account documents. I found a Service Summary and an Installment Loan Agreement. I was shocked to find out that we are being charged $27.45 a month for the new phone that cost $659.00. Additionally, we are now being charged $13.00 a month for an insurance policy that we never agreed to and don’t need. My signature is on both of these documents but I never saw and signed the Installment Loan Agreement. The signature on the Installment Loan Agreement is way above the signature line and obviously a forgery.
When we were in the store I signed electronically on a computer pad and my signature was apparently transferred to the Installment Loan Agreement and most likely to other documents without our knowledge. My wife and I are both retired and in our sixties. We have been loyal Verizon customers for almost two decades and have never experienced anything like this before. At best this is some sort of a training problem at Victra, or perhaps there are disgruntled employees trying to get even with management. I am asking that we be given a full refund for what we have paid for this cell phone. We will return the phone to the Victra store in El Cajon. My wife and I are Christians and we are more than willing to undergo polygraph testing to substantiate our veracity with everything I have said in this statement.
Victra Reviews
On January 28, 2018 my wife and I visited the Verizon Victra store located at 2883 Jamacha Road in El Cajon, California 92019. My wife was having problems with the GPS on her cell phone and we wanted to see if someone could help us fix it. I now believe that there was nothing wrong with her phone. We met with Ms. Dalai Piromari who tested the phone and said it could not be repaired. Ms. Piromari checked our Verizon account and said we were eligible for a free upgraded cell phone. Ms. Piromari said we only had to pay for a set up fee and sales tax amounting to $74.36. Ms. Piromari said the phone was on sale and this $74.36 was a one-time charge which would show up on our next billing statement.
I decided to pay the $74.36 up front. We asked Ms. Piromari several times if that was the total price for the phone and she said yes. We agreed and I signed a Service Summary. I didn’t think we could go wrong with that price although $74.36 is more than what Verizon charged me for my phone. Ms. Piromari offered to transfer our phone data from our existing phone to the new phone which would take about one hour. We had not had lunch yet, so we left both phones with her. We returned about three hours later, Ms. Piromari was not there and an associate handed us a bag with the two phones and we left. Recently I was reviewing our Verizon statements and noticed that the charges seem to be getting higher.
Sometimes we have problems with our phones picking up a cell site in Mexico resulting in roaming charges. However, this was not the problem. I contacted Verizon Customer Service by phone on July 19, 2018 and asked about the increase in our bill. Verizon Customer Service instructed me how to download my account documents. I found a Service Summary and an Installment Loan Agreement. I was shocked to find out that we are being charged $27.45 a month for the new phone that cost $659.00. Additionally, we are now being charged $13.00 a month for an insurance policy that we never agreed to and don’t need. My signature is on both of these documents but I never saw and signed the Installment Loan Agreement. The signature on the Installment Loan Agreement is way above the signature line and obviously a forgery.
When we were in the store I signed electronically on a computer pad and my signature was apparently transferred to the Installment Loan Agreement and most likely to other documents without our knowledge. My wife and I are both retired and in our sixties. We have been loyal Verizon customers for almost two decades and have never experienced anything like this before. At best this is some sort of a training problem at Victra, or perhaps there are disgruntled employees trying to get even with management. I am asking that we be given a full refund for what we have paid for this cell phone. We will return the phone to the Victra store in El Cajon. My wife and I are Christians and we are more than willing to undergo polygraph testing to substantiate our veracity with everything I have said in this statement.