We contact National who than sent out VICTORY MOVING AN STORAGE, Victory showed up two days late, no word, should been a red flag, but Zach was apologia. Downhill begin after all our things were packed, and we had an empty home. The quote increased a third more, Per Zach, he suggestion was to pay per cubic feet to save money, according to his expertise, if there was any differences in cubic feet, we would be reimbursed, what a mistake that was. Moving across the state was hard enough, it costs us additional car rental and hotel fees due to all the delays. Our delivery date was July 8th but didn't get it until the 14th. Unaware that the delivery was not a full load, we were expect to paid in full, before the driver Issac would even begin to unload, and in disbelief we realize we did not have all our things, when our section became empty, most important items that are easy missed, like our dining room table, patio table, lawn mower, dollies etc.
The Driver Issac, also inform us that he didn't have a crew to help, so we had to wait, while he posted on crags list for help. with a lot of damage, broken one of a kind pieces, missing household items. The Driver calls the company after receiving payment in full, that we have another delivery coming. We refuse to sign off on the delivery because we didn't have all our things, approximately 3000 cubic feet of household is missing. When we refused to sign, been dark, & it would of took to long to count, the driver was frustrated and didn't want to wait & didn't have to time to wait all night, so he walk off leaving the inventory sheet with us. We finally receive another delivery until 8/10/16 after lots of back on forth texting and calls, again not all our things, we only receive approximately additional 500 cubic feet, I asked, per the driver Johnny. Johnny also called the owner DJ to confirm that our table base and other items were still in the warehouse, and we will have another delivery, To this date we still have not received our things, we have text message 8/30/16 from Alyssa, stating the driver is on the way and should be here in 3-5 days, NOTHING. We had hope this would of been our last delivery. I contacted the owner DJ sometime in September, my feelings is he had no regard to how precious your things are, and how much money you paid to get them. His only response when I ask when will we get the rest of our things was" why should I have driver deliver just to you" we have no other delivery out your way. We also have someone else belongs, and Victory is aware of this. We were overcharged,promise refunds, delivery of the rest of our things.... Nothing, no refunds, no delivery. Empty promises, broken items, sleepless nights.
Victory Moving & Storage Reviews
We contact National who than sent out VICTORY MOVING AN STORAGE, Victory showed up two days late, no word, should been a red flag, but Zach was apologia. Downhill begin after all our things were packed, and we had an empty home. The quote increased a third more, Per Zach, he suggestion was to pay per cubic feet to save money, according to his expertise, if there was any differences in cubic feet, we would be reimbursed, what a mistake that was. Moving across the state was hard enough, it costs us additional car rental and hotel fees due to all the delays. Our delivery date was July 8th but didn't get it until the 14th. Unaware that the delivery was not a full load, we were expect to paid in full, before the driver Issac would even begin to unload, and in disbelief we realize we did not have all our things, when our section became empty, most important items that are easy missed, like our dining room table, patio table, lawn mower, dollies etc.
The Driver Issac, also inform us that he didn't have a crew to help, so we had to wait, while he posted on crags list for help. with a lot of damage, broken one of a kind pieces, missing household items. The Driver calls the company after receiving payment in full, that we have another delivery coming. We refuse to sign off on the delivery because we didn't have all our things, approximately 3000 cubic feet of household is missing. When we refused to sign, been dark, & it would of took to long to count, the driver was frustrated and didn't want to wait & didn't have to time to wait all night, so he walk off leaving the inventory sheet with us. We finally receive another delivery until 8/10/16 after lots of back on forth texting and calls, again not all our things, we only receive approximately additional 500 cubic feet, I asked, per the driver Johnny. Johnny also called the owner DJ to confirm that our table base and other items were still in the warehouse, and we will have another delivery, To this date we still have not received our things, we have text message 8/30/16 from Alyssa, stating the driver is on the way and should be here in 3-5 days, NOTHING. We had hope this would of been our last delivery. I contacted the owner DJ sometime in September, my feelings is he had no regard to how precious your things are, and how much money you paid to get them. His only response when I ask when will we get the rest of our things was" why should I have driver deliver just to you" we have no other delivery out your way. We also have someone else belongs, and Victory is aware of this. We were overcharged,promise refunds, delivery of the rest of our things.... Nothing, no refunds, no delivery. Empty promises, broken items, sleepless nights.