I have been with Viasat for years when it was still Wildblue and then Exede but the last few months they have been scamming me on my data usage. I do the same thing every day on the internet. I watch a couple of Youtube videos and then look at Facebook for a few minutes and then I watch Netflix. I use on an average of about 10 to 12 GB a day. I was using the 150GB plan, but I was running out of that around the 18th of the mount so I upgraded to the 300GB a mount so I would not run out. My routine has not changed on how much internet I use, but yesterday on the 12th it is showing I have already used 194GB. And it is showing that I had used 30GB in one day. It is not possible. They are cheating use all out of date so it will slow down our speed in the hopes that we will buy more data. Yet even though I went and upgraded to a bigger plan they still want more. They are pure evil, all for the love of money. What a rip-off.
In January of 2022, I signed up for Viasat which was a HUGE mistake! During the next two months Viasat never provided anything that even resembled dependable internet service. I spent countless hours on the phone with their Customer Service Representatives and each time they told me that my service was “working as intended”! However, I couldn’t use Wi-Fi to make a call, I couldn’t log onto a website, it was virtually useless! One week into the first month they told me that I had used all of my data and when I called, their answer was to change my plan from the Bronze Plan (which was the plan that I had agreed to at roughly $60 a month) to a much more expensive plan! Feeling that I had no other choice, I reluctantly agreed based on their reassurance that changing to this plan would solve all of my problems.
Changing plans had absolutely no effect on my service and one week later, I had again exceeded my monthly data (although I did not stream and rarely used the internet. They repeatedly stated I had seven or eight devices connected when I only own two tv's and my cell phone and only one tv was connected but I didn't use it to stream.
After two months and two days of multiple daily calls to Viasat constantly trying to work with them, I cancelled my service. During the two months that I had Viasat “service”, I paid $281.57. Then, in March of 2022, Viasat billed me $305.17 and in April of 2022, they billed me $180.24 in cancellation fees for a whopping total of $485.41 which I adamantly refused to pay!! I might add that had my wallet not been stolen which caused my funding source to change, Viasat would have succeeded in collecting nearly $800 for 2 months and two days of service!! That’s highway robbery!!!
Viasat soon turned me over for collection and I explained what I had been through to the Agent who agreed that it was wrong and placed it in dispute. After that, I looked at my Viasat account to see that I had a zero balance so it assumed it had been written off but I was obviously wrong in that assumption. On May 10, 2023, I received an email that I was once again turned over for collection!! Once again, I adamantly refused to pay and after explaining this situation to the Agent, the balance was once again placed in dispute!!
My opinion is that contract or no contract, if a company fails to provide the agreed upon service, the consumer should in no way be held liable and all fees paid to that company should be reimbursed to the consumer. How can a company legally and effectively hold a consumer to a contract yet not provide dependable service??
Shouldn't a class action lawsuit against Viasat be in order?
I cancelled my service last month but because it was 1 day past my billing cycle they are refusing to refund my money. I have not been using their service since the 29th of Aug. And to top it off they have not even cancelled my service its still active.
They said it will be active for the month of sept even though I’m not using it. I had to pay $273 a month and now they are refusing to give that back to me.
No matter how much more data we add it very quickly gets used up and we cannot account for so much data usage between 3 of us living here. They will not provide prove of data usage. Blatant Scam!! As soon as our data is reset we burn through it in less than 2 weeks.
Even when we have data the speeds are too slow to support HD streaming period. Worst internet service I've ever used. They will not get anymore of my money, thankfully I did not have to sign a contract and can cancel anytime.
Installer was really nice though. No complaints there.
If you like paying $90/month for 1.6mbps viasat is for you! If you’re like me and Viasat NEVER remedied THEIR problem with my completely useless internet while I suffered with it for TEN months before canceling AND still expected me to PAY to get out try something else.
They will just repeatedly feed you a line of bs and take your money for their absolute garbage product. When you ultimately give up calling them because you just get the run-around EVERY single time and have to resort to posting on their social media page they’ll just block you even though the bulk of posts on their page are fellow pissed-off customers of theirs.
This company makes their money by offering a completely useless product which is insanely overpriced then collecting an early termination fee when THEY can’t deliver! Viasat Internet
Internet is not as described. I signed a contract based on what was advertised. With 24 hours I was completely disatified and called to cancel. Nobody returned my calls and emails. I called the head quarters in Carlsbad to get resolution.
A foreign customer service answered the call and seemed to have a script. He said there is nothing I can do since I signed a 24 month contract. I would have to pay hundreds of dollars to cancel. TOTAL RIPOFF!!! BEWARE!!! DO NOT GET VIASAT INTERNET.
We contracted with Viasat to supply us internet access for a plan that gave 25 MBPS speed and 60 gigs data cap. They installed their equipment on the 2nd of Sept. and we had them remove it on the 10th as we informed them that they broke their contract with us by only providing 9 MBPS download speed. They billed us the monthly service fee on the 14th. We disputed the charge, called Viasat to have them remove the charge and they then said it was a disconnect fee. On Oct. 4th, they charged my credit card for over $447. ( Their contract states a $15 per month charge for early termination of the 2 year contract.) Since we only had it for 8 days, that would be 24 x 15. Or $360. This company is a scam.
In the middle of October, they sent us a box filled with shredded styrofoam. We sent it back. On Nov. 1st, a UPS truck showed up to collect a satellite dish...Viasat's contracted tech removed all equipment on Sept. 10th. They called me the next day, admitted that they had the equipment and I told them I had facts that they broke the contract and they could take me to court!!
We contracted with Viasat to supply us internet access for a plan that gave 25 MBPS speed and 60 gigs data cap. They installed their equipment on the 2nd of Sept. and we had them remove it on the 10th as we informed them that they broke their contract with us by only providing 9 MBPS download speed. They billed us the monthly service fee on the 14th. We disputed the charge, called Viasat to have them remove the charge and they then said it was a disconnect fee. On Oct. 4th, they charged my credit card for over $447. ( Their contract states a $15 per month charge for early termination of the 2 year contract.) Since we only had it for 8 days, that would be 24 x 15. Or $360. This company is a scam.
In the middle of October, they sent us a box filled with shredded styrofoam. We sent it back. On Nov. 1st, a UPS truck showed up to collect a satellite dish...Viasat's contracted tech removed all equipment on Sept. 10th. They called me the next day, admitted that they had the equipment and I told them I had facts that they broke the contract and they could take me to court!!
This is more about a ripoff of my valuable time, not money (unless they fraudulently charge my debit card for non-existent services). I strongly urge people to avoid this company at all costs. Non-existent service techs, horrible customer relations, unfriendly salespeople, no help at all from phone reps (though they had plenty of really snappy hold music), lies and misrepresentation, and just covering their own arses. Don't waste your time or money! Here's a copy of an email I recently sent "Sean," with their farmed-out installation company Green's Home Tech in response to their "we're doing our best" butt-covering "clarification" email:
It has been really problematic for me, the (valued?) customer, to have all kinds of different agencies speaking for ViaSat as proxies and giving out false information, or no info at all. [They're scheduling phone rep assured me of installation days that "Sean" then told me were unavailable.] I have wasted an incredible amount of time, first for 17 days waiting till Dec. 22nd, and waiting at home ALL DAY, on my birthday, no less, only to have your install tech have to go into the hospital, of all unlikely scenarios, and no back-up tech to take over, when you have customers waiting??? [And now they have suspended installations due to only having one tech who has been hospitalized indefinitely!] Really amateurish. I think this whole thing has displayed how NOT to do business, Sean, starting with "Lenny," who is not particularly friendly, and who I feel isn't suited at all for being in telephone sales, or sales at all.
He should be cleaning out horse stables, not interacting with the public. Sounded like he was waking up from a crack stupor. I am a business owner, plus I have subscribed to numerous ISP's going back to around 2000, and I am appalled by the almost total lack of good customer service due diligence in the case of ViaSat and its farmed-out servicing agencies. Unheard of, in my experience.
Everything has been CYA from you guys, and very little helpful info for me, the customer. I am baffled as to how you guys achieved any good ratings at all online. Perhaps mine is a fluke case? Doesn't look like it now that I do a bit of digging. 68 one-star reviews on Consumer Reports, including mine. Congratulations.
So, since no one can give me a definite time-frame on when you will be installing my services, it looks like I will have to seek out another ISP. And, I demand that you delete my Chase Visa card info from your database immediately, or relay that message back to good ol' Lenny or whoever. If I get any charges they will be considered fraud and I will report it as such to my bank. I should be charging Via Sat for my time lost on this whole debaucle.
Thanks for nothing, really.
[end email]
$150/month, but best of luck getting any installation of service (currently suspended), any ViaSat reps on the phone, or any who actually help and who aren't more interested in telling you that they are really busy covering all the bases, don't you know. One of whom I spent about 20 mins. on the phone with and who at the end of the call actually admitted, "it would be nice if I could give you any helpful information" (like when I can reschedule installation). Yeah, skip this company.
Hello, i do not want to write this but this company is horrible. I only had one other company worse in my lifetime. The reason i want everyone to not use Viasat is not about the money they took or service they did not provide, its because we do not trust anyone now because of them. We thought scams, lies and stealing peoples monery would not happen with bih companies but we learned that was not true. We were with hughes net for 2 years, their service was pretty good and they guranteed one devi w to work always. I saw a viasat ad and called.
They told me their service was faster and better than hughes net. They said one reason is because they keep the business bandwidth behind the retail customers and that hughes put business first (that was a lie). I switch with the exact same plan to Viasat. The first week it works then after than for the next 3 months it never worked. We leearned to live without imternet, i bought dvd players to watch movies and we had a radio. I called viasat daily and told them the service did not work. I did speed test that cam back .00001 mpbs (no internetl). 3 months in i cancelled and said. They lied to me on the phone that its not working because of congestion, thatit should be a minimum 15 mnps, that there is nothing in the Viasat contract that says they have to provide interenet. They knew i was not happy.
They knew i had no service, they had all the calls. They prorated the month to cancel and 2 months Later charged me $313, then said they were going to charge another $395. Each month they tool $150 for internet when we had no internet. Everyday i called them and said the internet was not working. To call them i had to drive 8 miles to a mountain where i had cell service. I do not want to go in detail on the phone calls , but it was horrible. We have never had a company lie to us like viasat, never had a company that cared as little as Viasat. Although the broke our trust, the good ending was when we had At&T come over. They have no internet in the area and its only satelite. They came and said your in the Valley sorry we cannot help you. I said i will pay any amount to no longer deal with Viasat. I said what if I run conduent and cable All the way to the top of the mountain and put a 20 ft poll. He said you di that and we will hook it up. I spent $1,000 on conduent, they gave me the cable. I have At&T and it works great
Everytime i would call Viasat to please help and we had no internet, they route the call to call centers around the works and they read a script, that script invovlves checking the modem color and rebooting the modem and telling customers there is alot of congestion.
Just please do not get tricked by this company. I cannot and will never believe how bad they treated us and did not care at all.
Viasat was the satellite company for my job demands. The technician that installed my equipment did not tell me my computer was to old and may not work well with 2.4G and 5G.
The first agent in may 2020, I called to tell her I could not get 5G, she said since the technician did not talk to me about the running of my computer and because my computer shold have been able to connect on 5G I could go on a hardhsip plan for $18.99 and call back before September 15, 2020. I was charged $81.00 regular price.
I called a second agent on August 5, 2020, told her the same as the first. She said it will take 3-5 business days, correct, price on plan. I charged $120.69.
I called a 3 agent on September 02, 2020, told her the same thing and she said the situation has been escalated and it is being analyzed by upper management, since I was misinformed and jobs are on the line, the process is taking longer to resolve.
I called this number on September 02, 2020 also, 1-877-697-2926. I talked to a man and asked him who serviced my area, and he hung up in my face.
On March 3, I had ViaSat internet installed. It worked and I tested it that evening, attempting to watch Netflix like we typically do. I saw that the picture quality was horrible and immediately called about the service and quality.
I found out what they didn't tell me they throttle down the image quality of streaming videos for the package I had selected. I was told I would get "DVD" quality if I upgraded the service for about $10/month more. So I agreed to try it.
Ends up "DVD" quality is very poor and the picture quality is so blurred, you can't read words or make out images. When I called again, I was told that was meant for either mobile phone screens or Ipad style devices, not TV's. So I immediately cancelled. I was also told that if I cancelled within 3 days, there would be no charges. When I called to cancel on the 5th, my service was immediately cut off and I was told I would be mailed a box to return the equipment. The box still hasn't come.
On March 8th, I received an email about being charged the monthly fee. I called back again and discussed I had already cancelled. The nice lady told me I was in fact cancelled and the billing was in error and I would get a refund. I also told her I was not mailed the return box. She said she's ensure I got the box and it would be 7 to 10 business days.
Today, April 8th, I still have not received the box. Today, I get a new email about being billed AGAIN! I attempted to contact them via the messenger app but was told I had to call the customer service number I had already called several times to get the disconnection.
THIS COMPANY MISLEADS YOU WITH SPEED THEY DON'T DELIVER AND EVEN AFTER MULTIPLE CALLS AND PROMISES, DISCONNECTS SERVICE BUT KEEPS COLLECTING.
1st of all they went into my account without my consent and took out a payment for service that I had for only 1 day. They tried to tell me that the customer service representative should have explained that to me. Then I kept calling for a week to tell them my internet was not working in the other rooms in my house and they said that they were getting a strong signal. lol.
So they told me that in order for a techinician to come out that I needed to have a credit card on file. Well I called back again the the 5th time and told them not to use my credit card for any other payments and that I was cancelling my service and they went into my account and took more money out of my account.
Everytime I called into them each service representative stated that they should have told you this and that about your account. They really suck and I wouldn't recommend them to anyone.
I recently contracted with Viastat wifi internet service. The sales person said I would be able to stream at least 40 movies a month with 24GB. I specificly told him that that is why we wanted the service.
Well I am going on my 3rd month and we watch a movie on netflix that lasted 1hr and 15mins. I checked my data and we used 27% 7. GB. Never happened on the first and second month.
I called to ask what was going on and some Representative in Mexico told me that it is possible. I did nothing different. I told him that we did nothing different. He refuse to help.
I found myself very angry and ask for the manager. The same exact lies from the manager. I am so dicussed. I did say if I could file a lawsuit I would. I don't want the service but how do I get out of the contract?
I had the satellite dish and modem installed on Monday. Today is Wednesday and I have been on hold for 36 minutes trying to cancel service. They are charging me $100 per month for 50 Gb of date per month. The service has either been completely down or VERY slow and intermittent since they installed it. Somehow, the monitor claims that I have already used 10 Gb of data! I have been trying all day to talk to a real person but I just keep waiting on hold. The service agreement states that by disconnecting prematurely, the are going to charge me $15 for every month remaining on my agreement. Is this even legal?
I was occassionally having problems watching NETFLIX with centurylink who consistently provided 1.3 MB/S. Viasat representatives told me that my plan would provide 12G of data and after that, speeds would decrease to 3 - 5 MB/S. I signed up for it since the worst speed was twice what centurylink provides. Viasat has been unable to provide this speed during the later afternoon and evenings. It consistently provided .1 MB/S (yes, that's .1 not 1) making them unable to provide what their sales representative state. They have given me credits, increase data (I have to spend an hour arguing with "customer service" before they will add data always saying "this is the last time") but won't let me out of the contract.
We signed up for Exede Viasat internet once we moved into our new home.
1st issue, the installer didn't arrive on time.
2nd, he charged me a $20 fee even though it was supposed to be free installation. Turns out, he was not supposed to ask me for money and that has since been refunded.
3rd, we burned through all 25 gb of data within a week, I called cust service multiples time with no resolution.
4th, our directv somehow got hooked up to the internet and we burned through our data within a week in January once data was restored to 25gb. I called to cancel, was given a $10/monthly credit which I didn't ask for, I just want out of the contract.
5th, a repairman came out for 10min or so and tried to talk my husband into buying more data because nothing was wrong.
6th, we were promised the highest speeds but the highest speeds we have rec'd is no more than 7 [should be at least 18].
7th, the repairman kept texting me and would not tell me why [I have these messages].
8th - contacted cust service about this with no resolution. I just wanted out of my contract and I believe I should not have to pay the approx. $300 to end it as they have not held their end of the contract up.
I filed a report with the BBB & attorney general, they finally offered to waive half of the early term fee and I called and cancelled services today. Still despise this company and would recommend ANYONE and EVERYONE to STAY AWAY!
I contacted this company on May 5, 2018, for internet service and was told the Unlimed Bronze 12 mbps plan has "new technology" that would deliver high speed internet service to meet the needs of my household and devices at the advertised price of $50 per month. On the install date, they arrived 5 hours late. I was promised arrival between 8 and 10 am and I took off work from 8 to 12. At 10:30 when they had not arrived, I called the company. The company asked me if I received a call from the installers. When I said "no", they promised to call the installers. About 5 minutes later the installer called and said they were delayed in another state and would get to my home until 1 pm. I called my job and took off the rest of the day to my financial detriment. The installers arrived at 1:30 installed whatever was needed outdoors and waited for the company to connect to the internet. The company, I learned, was in Colorado and couldn't seem to connect. The installers remained at my home until 6:30 pm when they left assuring me the company would connect in a couple hours!
The company was not able to connect me to the internet until 8 pm. I immediately noticed very slow internet speed. I called the company and was advised by Customer Service that the slowness was due to more people were at home using the internet in the evenings but that I should expect improvement. I responded that I was never told to expect slow service in the evenings! That happens to be the very time we use the internet since we work during the day and are not at home.
Over the next several days, the internet continued to be slow, it took forever for websites to load and we constantly lost connection, causing many restarts of our computers and waste of our valuable time. In addition, viewing televisions (Directtv) was horrible due to constant buffering. I called Customer Service several times to complain about the service and was told the problem would be solved by reducing the definition on the screens and removing viruses from our computers. I swithched off high definition which resulted in poor picture and no relief from buffering. I also purchased and installed software to rid our two laptops of viruses. There were no viruses! Although I didn't want to spend more for internet service, I called the company to request a plan with higher speed. The higher speed made no difference in internet reception or connection or in viewing TV programs. Worse, we had used all data allowed and would have to wait until June 8 for more.
In utter disgust, I called the company today (5/28/18) to cancel the service and to come get the equipment. The reply was I would incur an early termination fee of $300+ and I was responsible for returning the equipment in a provided box.
This company's advertising is fradulent, promising high speed internet service and unlimited data when in fact, it deliverd slow speed and the data is not unlimited. I and nobody else should have to pay a termnation fee for this company's false and misleading adverting and inferior service.
I have had service for a month and I can't even load my tv menu with internet its NOT high-speed as promised. 12 mps for 60 a month plus 10 for modem rental. If you try and cancel they charge your card linked to your account of initial set up the amount of pemium for remaining months left in contract. Customer service is very poor. I should have known something was up when they "forget to notify technician" reschedule and the "the technician was overbooked and needed to reschedule" then booked the 3rd time with 2 techs and on day before confirming apt I tell the 2nd tech about previous tech call and he said "well I dont want to work Saturday so let him do it " then neither showed. Finally after complaining and threat to cancel they miraculously found someone in less than an hour! Run for the hills. This company tries to trap unsuspecting people with false advertising and not disclosing all details.
I ordered service . They set it up to come out. They came out and install a dish and ran cables. after installed found out did not work. Called to talk to company and they told me that it will not work in my area because there was no coverage . Ask why they did not tell me that before they installed it . They said they told me. Asked why would I order something that was not going to work. canceled service . Now they are trying to charge me $337.27 for something they should not have installed.They were refered by direct tv.
My boyfriend and I live in a rural area. They told us that this would work great for internet services. The WIFI was awful and we called to cancel and they said please send back the eye and the modem and we will stop the billing. Mind you when they came to install the man told us that this is a month to month service. I have spoke to numerous operators at this company and many just hung up on me when I told them of my issue. This place is a rip off and very poor customer service and the installers apparently gave inaccurate information upon install. I would not ever recommend this service to anyone.
Signed up for what I was told a month to month service. The service and the WIFI was awful. When I called to cancel they advised me that they would be sending me a box for the eye of the sattelite and the modum. I did send back the equipment as I was advided to so. Then we get a bill in the mail for 163.50 stating it was the fee for the rest of our contract. I advised them that the installer advised me that there wasn't a contract that it was month to month. I called customer service and they have hung up on me 3 times. They have now sent the bill to collections. I am super mad about this. Poor customer service and poor advertising and dishonest installers.
Setup an internet service account with Exede about 2 months ago. Upon setting up account, I was asked for my card information. I asked why and was told it was only to activate the account. Was never asked if I wanted to setup auto pay. Today, 10/12/2017, I was charged $89.98 automatically for my bill. Again, I never authorized auto pay. When I asked why I was automatically charged, I was told that that's how the company charges every customer. I was never asked about auto pay, therefore I never authorized auto pay. Representative informed me I could not receive a refund and that I would have to contact my bank. I'm still waiting to receive a paper bill for this charge.
ViaSat, Inc. Reviews
I have been with Viasat for years when it was still Wildblue and then Exede but the last few months they have been scamming me on my data usage. I do the same thing every day on the internet. I watch a couple of Youtube videos and then look at Facebook for a few minutes and then I watch Netflix. I use on an average of about 10 to 12 GB a day. I was using the 150GB plan, but I was running out of that around the 18th of the mount so I upgraded to the 300GB a mount so I would not run out. My routine has not changed on how much internet I use, but yesterday on the 12th it is showing I have already used 194GB. And it is showing that I had used 30GB in one day. It is not possible. They are cheating use all out of date so it will slow down our speed in the hopes that we will buy more data. Yet even though I went and upgraded to a bigger plan they still want more. They are pure evil, all for the love of money. What a rip-off.
In January of 2022, I signed up for Viasat which was a HUGE mistake! During the next two months Viasat never provided anything that even resembled dependable internet service. I spent countless hours on the phone with their Customer Service Representatives and each time they told me that my service was “working as intended”! However, I couldn’t use Wi-Fi to make a call, I couldn’t log onto a website, it was virtually useless! One week into the first month they told me that I had used all of my data and when I called, their answer was to change my plan from the Bronze Plan (which was the plan that I had agreed to at roughly $60 a month) to a much more expensive plan! Feeling that I had no other choice, I reluctantly agreed based on their reassurance that changing to this plan would solve all of my problems.
Changing plans had absolutely no effect on my service and one week later, I had again exceeded my monthly data (although I did not stream and rarely used the internet. They repeatedly stated I had seven or eight devices connected when I only own two tv's and my cell phone and only one tv was connected but I didn't use it to stream.
After two months and two days of multiple daily calls to Viasat constantly trying to work with them, I cancelled my service. During the two months that I had Viasat “service”, I paid $281.57. Then, in March of 2022, Viasat billed me $305.17 and in April of 2022, they billed me $180.24 in cancellation fees for a whopping total of $485.41 which I adamantly refused to pay!! I might add that had my wallet not been stolen which caused my funding source to change, Viasat would have succeeded in collecting nearly $800 for 2 months and two days of service!! That’s highway robbery!!!
Viasat soon turned me over for collection and I explained what I had been through to the Agent who agreed that it was wrong and placed it in dispute. After that, I looked at my Viasat account to see that I had a zero balance so it assumed it had been written off but I was obviously wrong in that assumption. On May 10, 2023, I received an email that I was once again turned over for collection!! Once again, I adamantly refused to pay and after explaining this situation to the Agent, the balance was once again placed in dispute!!
My opinion is that contract or no contract, if a company fails to provide the agreed upon service, the consumer should in no way be held liable and all fees paid to that company should be reimbursed to the consumer. How can a company legally and effectively hold a consumer to a contract yet not provide dependable service??
Shouldn't a class action lawsuit against Viasat be in order?
I cancelled my service last month but because it was 1 day past my billing cycle they are refusing to refund my money. I have not been using their service since the 29th of Aug. And to top it off they have not even cancelled my service its still active.
They said it will be active for the month of sept even though I’m not using it. I had to pay $273 a month and now they are refusing to give that back to me.
No matter how much more data we add it very quickly gets used up and we cannot account for so much data usage between 3 of us living here. They will not provide prove of data usage. Blatant Scam!! As soon as our data is reset we burn through it in less than 2 weeks.
Even when we have data the speeds are too slow to support HD streaming period. Worst internet service I've ever used. They will not get anymore of my money, thankfully I did not have to sign a contract and can cancel anytime.
Installer was really nice though. No complaints there.
If you like paying $90/month for 1.6mbps viasat is for you! If you’re like me and Viasat NEVER remedied THEIR problem with my completely useless internet while I suffered with it for TEN months before canceling AND still expected me to PAY to get out try something else.
They will just repeatedly feed you a line of bs and take your money for their absolute garbage product. When you ultimately give up calling them because you just get the run-around EVERY single time and have to resort to posting on their social media page they’ll just block you even though the bulk of posts on their page are fellow pissed-off customers of theirs.
This company makes their money by offering a completely useless product which is insanely overpriced then collecting an early termination fee when THEY can’t deliver! Viasat Internet
Internet is not as described. I signed a contract based on what was advertised. With 24 hours I was completely disatified and called to cancel. Nobody returned my calls and emails. I called the head quarters in Carlsbad to get resolution.
A foreign customer service answered the call and seemed to have a script. He said there is nothing I can do since I signed a 24 month contract. I would have to pay hundreds of dollars to cancel. TOTAL RIPOFF!!! BEWARE!!! DO NOT GET VIASAT INTERNET.
We contracted with Viasat to supply us internet access for a plan that gave 25 MBPS speed and 60 gigs data cap. They installed their equipment on the 2nd of Sept. and we had them remove it on the 10th as we informed them that they broke their contract with us by only providing 9 MBPS download speed. They billed us the monthly service fee on the 14th. We disputed the charge, called Viasat to have them remove the charge and they then said it was a disconnect fee. On Oct. 4th, they charged my credit card for over $447. ( Their contract states a $15 per month charge for early termination of the 2 year contract.) Since we only had it for 8 days, that would be 24 x 15. Or $360. This company is a scam.
In the middle of October, they sent us a box filled with shredded styrofoam. We sent it back. On Nov. 1st, a UPS truck showed up to collect a satellite dish...Viasat's contracted tech removed all equipment on Sept. 10th. They called me the next day, admitted that they had the equipment and I told them I had facts that they broke the contract and they could take me to court!!
We contracted with Viasat to supply us internet access for a plan that gave 25 MBPS speed and 60 gigs data cap. They installed their equipment on the 2nd of Sept. and we had them remove it on the 10th as we informed them that they broke their contract with us by only providing 9 MBPS download speed. They billed us the monthly service fee on the 14th. We disputed the charge, called Viasat to have them remove the charge and they then said it was a disconnect fee. On Oct. 4th, they charged my credit card for over $447. ( Their contract states a $15 per month charge for early termination of the 2 year contract.) Since we only had it for 8 days, that would be 24 x 15. Or $360. This company is a scam.
In the middle of October, they sent us a box filled with shredded styrofoam. We sent it back. On Nov. 1st, a UPS truck showed up to collect a satellite dish...Viasat's contracted tech removed all equipment on Sept. 10th. They called me the next day, admitted that they had the equipment and I told them I had facts that they broke the contract and they could take me to court!!
This is more about a ripoff of my valuable time, not money (unless they fraudulently charge my debit card for non-existent services). I strongly urge people to avoid this company at all costs. Non-existent service techs, horrible customer relations, unfriendly salespeople, no help at all from phone reps (though they had plenty of really snappy hold music), lies and misrepresentation, and just covering their own arses. Don't waste your time or money! Here's a copy of an email I recently sent "Sean," with their farmed-out installation company Green's Home Tech in response to their "we're doing our best" butt-covering "clarification" email:
It has been really problematic for me, the (valued?) customer, to have all kinds of different agencies speaking for ViaSat as proxies and giving out false information, or no info at all. [They're scheduling phone rep assured me of installation days that "Sean" then told me were unavailable.] I have wasted an incredible amount of time, first for 17 days waiting till Dec. 22nd, and waiting at home ALL DAY, on my birthday, no less, only to have your install tech have to go into the hospital, of all unlikely scenarios, and no back-up tech to take over, when you have customers waiting??? [And now they have suspended installations due to only having one tech who has been hospitalized indefinitely!] Really amateurish. I think this whole thing has displayed how NOT to do business, Sean, starting with "Lenny," who is not particularly friendly, and who I feel isn't suited at all for being in telephone sales, or sales at all.
He should be cleaning out horse stables, not interacting with the public. Sounded like he was waking up from a crack stupor. I am a business owner, plus I have subscribed to numerous ISP's going back to around 2000, and I am appalled by the almost total lack of good customer service due diligence in the case of ViaSat and its farmed-out servicing agencies. Unheard of, in my experience.
Everything has been CYA from you guys, and very little helpful info for me, the customer. I am baffled as to how you guys achieved any good ratings at all online. Perhaps mine is a fluke case? Doesn't look like it now that I do a bit of digging. 68 one-star reviews on Consumer Reports, including mine. Congratulations.
So, since no one can give me a definite time-frame on when you will be installing my services, it looks like I will have to seek out another ISP. And, I demand that you delete my Chase Visa card info from your database immediately, or relay that message back to good ol' Lenny or whoever. If I get any charges they will be considered fraud and I will report it as such to my bank. I should be charging Via Sat for my time lost on this whole debaucle.
Thanks for nothing, really.
[end email]
$150/month, but best of luck getting any installation of service (currently suspended), any ViaSat reps on the phone, or any who actually help and who aren't more interested in telling you that they are really busy covering all the bases, don't you know. One of whom I spent about 20 mins. on the phone with and who at the end of the call actually admitted, "it would be nice if I could give you any helpful information" (like when I can reschedule installation). Yeah, skip this company.
Hello, i do not want to write this but this company is horrible. I only had one other company worse in my lifetime. The reason i want everyone to not use Viasat is not about the money they took or service they did not provide, its because we do not trust anyone now because of them. We thought scams, lies and stealing peoples monery would not happen with bih companies but we learned that was not true. We were with hughes net for 2 years, their service was pretty good and they guranteed one devi w to work always. I saw a viasat ad and called.
They told me their service was faster and better than hughes net. They said one reason is because they keep the business bandwidth behind the retail customers and that hughes put business first (that was a lie). I switch with the exact same plan to Viasat. The first week it works then after than for the next 3 months it never worked. We leearned to live without imternet, i bought dvd players to watch movies and we had a radio. I called viasat daily and told them the service did not work. I did speed test that cam back .00001 mpbs (no internetl). 3 months in i cancelled and said. They lied to me on the phone that its not working because of congestion, thatit should be a minimum 15 mnps, that there is nothing in the Viasat contract that says they have to provide interenet. They knew i was not happy.
They knew i had no service, they had all the calls. They prorated the month to cancel and 2 months Later charged me $313, then said they were going to charge another $395. Each month they tool $150 for internet when we had no internet. Everyday i called them and said the internet was not working. To call them i had to drive 8 miles to a mountain where i had cell service. I do not want to go in detail on the phone calls , but it was horrible. We have never had a company lie to us like viasat, never had a company that cared as little as Viasat. Although the broke our trust, the good ending was when we had At&T come over. They have no internet in the area and its only satelite. They came and said your in the Valley sorry we cannot help you. I said i will pay any amount to no longer deal with Viasat. I said what if I run conduent and cable All the way to the top of the mountain and put a 20 ft poll. He said you di that and we will hook it up. I spent $1,000 on conduent, they gave me the cable. I have At&T and it works great
Everytime i would call Viasat to please help and we had no internet, they route the call to call centers around the works and they read a script, that script invovlves checking the modem color and rebooting the modem and telling customers there is alot of congestion.
Just please do not get tricked by this company. I cannot and will never believe how bad they treated us and did not care at all.
Viasat was the satellite company for my job demands. The technician that installed my equipment did not tell me my computer was to old and may not work well with 2.4G and 5G.
The first agent in may 2020, I called to tell her I could not get 5G, she said since the technician did not talk to me about the running of my computer and because my computer shold have been able to connect on 5G I could go on a hardhsip plan for $18.99 and call back before September 15, 2020. I was charged $81.00 regular price.
I called a second agent on August 5, 2020, told her the same as the first. She said it will take 3-5 business days, correct, price on plan. I charged $120.69.
I called a 3 agent on September 02, 2020, told her the same thing and she said the situation has been escalated and it is being analyzed by upper management, since I was misinformed and jobs are on the line, the process is taking longer to resolve.
I called this number on September 02, 2020 also, 1-877-697-2926. I talked to a man and asked him who serviced my area, and he hung up in my face.
I just decided to day, I will not call again!
On March 3, I had ViaSat internet installed. It worked and I tested it that evening, attempting to watch Netflix like we typically do. I saw that the picture quality was horrible and immediately called about the service and quality.
I found out what they didn't tell me they throttle down the image quality of streaming videos for the package I had selected. I was told I would get "DVD" quality if I upgraded the service for about $10/month more. So I agreed to try it.
Ends up "DVD" quality is very poor and the picture quality is so blurred, you can't read words or make out images. When I called again, I was told that was meant for either mobile phone screens or Ipad style devices, not TV's. So I immediately cancelled. I was also told that if I cancelled within 3 days, there would be no charges. When I called to cancel on the 5th, my service was immediately cut off and I was told I would be mailed a box to return the equipment. The box still hasn't come.
On March 8th, I received an email about being charged the monthly fee. I called back again and discussed I had already cancelled. The nice lady told me I was in fact cancelled and the billing was in error and I would get a refund. I also told her I was not mailed the return box. She said she's ensure I got the box and it would be 7 to 10 business days.
Today, April 8th, I still have not received the box. Today, I get a new email about being billed AGAIN! I attempted to contact them via the messenger app but was told I had to call the customer service number I had already called several times to get the disconnection.
THIS COMPANY MISLEADS YOU WITH SPEED THEY DON'T DELIVER AND EVEN AFTER MULTIPLE CALLS AND PROMISES, DISCONNECTS SERVICE BUT KEEPS COLLECTING.
1st of all they went into my account without my consent and took out a payment for service that I had for only 1 day. They tried to tell me that the customer service representative should have explained that to me. Then I kept calling for a week to tell them my internet was not working in the other rooms in my house and they said that they were getting a strong signal. lol.
So they told me that in order for a techinician to come out that I needed to have a credit card on file. Well I called back again the the 5th time and told them not to use my credit card for any other payments and that I was cancelling my service and they went into my account and took more money out of my account.
Everytime I called into them each service representative stated that they should have told you this and that about your account. They really suck and I wouldn't recommend them to anyone.
I recently contracted with Viastat wifi internet service. The sales person said I would be able to stream at least 40 movies a month with 24GB. I specificly told him that that is why we wanted the service.
Well I am going on my 3rd month and we watch a movie on netflix that lasted 1hr and 15mins. I checked my data and we used 27% 7. GB. Never happened on the first and second month.
I called to ask what was going on and some Representative in Mexico told me that it is possible. I did nothing different. I told him that we did nothing different. He refuse to help.
I found myself very angry and ask for the manager. The same exact lies from the manager. I am so dicussed. I did say if I could file a lawsuit I would. I don't want the service but how do I get out of the contract?
I had the satellite dish and modem installed on Monday. Today is Wednesday and I have been on hold for 36 minutes trying to cancel service. They are charging me $100 per month for 50 Gb of date per month. The service has either been completely down or VERY slow and intermittent since they installed it. Somehow, the monitor claims that I have already used 10 Gb of data! I have been trying all day to talk to a real person but I just keep waiting on hold. The service agreement states that by disconnecting prematurely, the are going to charge me $15 for every month remaining on my agreement. Is this even legal?
I was occassionally having problems watching NETFLIX with centurylink who consistently provided 1.3 MB/S. Viasat representatives told me that my plan would provide 12G of data and after that, speeds would decrease to 3 - 5 MB/S. I signed up for it since the worst speed was twice what centurylink provides. Viasat has been unable to provide this speed during the later afternoon and evenings. It consistently provided .1 MB/S (yes, that's .1 not 1) making them unable to provide what their sales representative state. They have given me credits, increase data (I have to spend an hour arguing with "customer service" before they will add data always saying "this is the last time") but won't let me out of the contract.
We signed up for Exede Viasat internet once we moved into our new home.
1st issue, the installer didn't arrive on time.
2nd, he charged me a $20 fee even though it was supposed to be free installation. Turns out, he was not supposed to ask me for money and that has since been refunded.
3rd, we burned through all 25 gb of data within a week, I called cust service multiples time with no resolution.
4th, our directv somehow got hooked up to the internet and we burned through our data within a week in January once data was restored to 25gb. I called to cancel, was given a $10/monthly credit which I didn't ask for, I just want out of the contract.
5th, a repairman came out for 10min or so and tried to talk my husband into buying more data because nothing was wrong.
6th, we were promised the highest speeds but the highest speeds we have rec'd is no more than 7 [should be at least 18].
7th, the repairman kept texting me and would not tell me why [I have these messages].
8th - contacted cust service about this with no resolution. I just wanted out of my contract and I believe I should not have to pay the approx. $300 to end it as they have not held their end of the contract up.
I filed a report with the BBB & attorney general, they finally offered to waive half of the early term fee and I called and cancelled services today. Still despise this company and would recommend ANYONE and EVERYONE to STAY AWAY!
I contacted this company on May 5, 2018, for internet service and was told the Unlimed Bronze 12 mbps plan has "new technology" that would deliver high speed internet service to meet the needs of my household and devices at the advertised price of $50 per month. On the install date, they arrived 5 hours late. I was promised arrival between 8 and 10 am and I took off work from 8 to 12. At 10:30 when they had not arrived, I called the company. The company asked me if I received a call from the installers. When I said "no", they promised to call the installers. About 5 minutes later the installer called and said they were delayed in another state and would get to my home until 1 pm. I called my job and took off the rest of the day to my financial detriment. The installers arrived at 1:30 installed whatever was needed outdoors and waited for the company to connect to the internet. The company, I learned, was in Colorado and couldn't seem to connect. The installers remained at my home until 6:30 pm when they left assuring me the company would connect in a couple hours!
The company was not able to connect me to the internet until 8 pm. I immediately noticed very slow internet speed. I called the company and was advised by Customer Service that the slowness was due to more people were at home using the internet in the evenings but that I should expect improvement. I responded that I was never told to expect slow service in the evenings! That happens to be the very time we use the internet since we work during the day and are not at home.
Over the next several days, the internet continued to be slow, it took forever for websites to load and we constantly lost connection, causing many restarts of our computers and waste of our valuable time. In addition, viewing televisions (Directtv) was horrible due to constant buffering. I called Customer Service several times to complain about the service and was told the problem would be solved by reducing the definition on the screens and removing viruses from our computers. I swithched off high definition which resulted in poor picture and no relief from buffering. I also purchased and installed software to rid our two laptops of viruses. There were no viruses! Although I didn't want to spend more for internet service, I called the company to request a plan with higher speed. The higher speed made no difference in internet reception or connection or in viewing TV programs. Worse, we had used all data allowed and would have to wait until June 8 for more.
In utter disgust, I called the company today (5/28/18) to cancel the service and to come get the equipment. The reply was I would incur an early termination fee of $300+ and I was responsible for returning the equipment in a provided box.
This company's advertising is fradulent, promising high speed internet service and unlimited data when in fact, it deliverd slow speed and the data is not unlimited. I and nobody else should have to pay a termnation fee for this company's false and misleading adverting and inferior service.
I have had service for a month and I can't even load my tv menu with internet its NOT high-speed as promised. 12 mps for 60 a month plus 10 for modem rental. If you try and cancel they charge your card linked to your account of initial set up the amount of pemium for remaining months left in contract. Customer service is very poor. I should have known something was up when they "forget to notify technician" reschedule and the "the technician was overbooked and needed to reschedule" then booked the 3rd time with 2 techs and on day before confirming apt I tell the 2nd tech about previous tech call and he said "well I dont want to work Saturday so let him do it " then neither showed. Finally after complaining and threat to cancel they miraculously found someone in less than an hour! Run for the hills. This company tries to trap unsuspecting people with false advertising and not disclosing all details.
I ordered service . They set it up to come out. They came out and install a dish and ran cables. after installed found out did not work. Called to talk to company and they told me that it will not work in my area because there was no coverage . Ask why they did not tell me that before they installed it . They said they told me. Asked why would I order something that was not going to work. canceled service . Now they are trying to charge me $337.27 for something they should not have installed.They were refered by direct tv.
My boyfriend and I live in a rural area. They told us that this would work great for internet services. The WIFI was awful and we called to cancel and they said please send back the eye and the modem and we will stop the billing. Mind you when they came to install the man told us that this is a month to month service. I have spoke to numerous operators at this company and many just hung up on me when I told them of my issue. This place is a rip off and very poor customer service and the installers apparently gave inaccurate information upon install. I would not ever recommend this service to anyone.
Signed up for what I was told a month to month service. The service and the WIFI was awful. When I called to cancel they advised me that they would be sending me a box for the eye of the sattelite and the modum. I did send back the equipment as I was advided to so. Then we get a bill in the mail for 163.50 stating it was the fee for the rest of our contract. I advised them that the installer advised me that there wasn't a contract that it was month to month. I called customer service and they have hung up on me 3 times. They have now sent the bill to collections. I am super mad about this. Poor customer service and poor advertising and dishonest installers.
Setup an internet service account with Exede about 2 months ago. Upon setting up account, I was asked for my card information. I asked why and was told it was only to activate the account. Was never asked if I wanted to setup auto pay. Today, 10/12/2017, I was charged $89.98 automatically for my bill. Again, I never authorized auto pay. When I asked why I was automatically charged, I was told that that's how the company charges every customer. I was never asked about auto pay, therefore I never authorized auto pay. Representative informed me I could not receive a refund and that I would have to contact my bank. I'm still waiting to receive a paper bill for this charge.