I got a two year contract with verizon for 3 tv's one phone and the internet. my phone has not worked for 6 months but they will not come out unless i pay them 50.00 and whatever it cost to repair same. they claim it is in my home, i have had it checked it is in their wires. I was to pay 149.67 per month for this service. last month (one year later) they sent me a bill for 226.00 whic h is 77.00 more per month. they claim that all my discounts expired. I called and spent an hour on the phone and the gentlemne was able to get my bill down to 158.00 (which is still more htan i signed for) I sent the 158.00 and received a notice that I was to send another 68.00 (brining me backt o 226) I called again spent 40 minutes and they finally disconnected me. I called again and spoke to another person who said that they would call me back. Days later no call. I called again and spent another 40 minutes with a gentlemen who calimed he could get me to 165.00 if I returned one box (not working anyway) I then received an email claiming I signed for a service for $195.00 per month. Obviously I have not been successful in obtaining any help. When I said I would cancel my service they said I would have to pay $120.00 for early cancellation.
These people stink; no service; will not allow you to speak to a real representative; foreign countries only; disconnect you if they are stumped; overcharge for this cable service
We have always used 4gb max on our data. We switched to 6 to make sure to get no overages. Then Verizon did a promotion for 8gb free(extra 2gb) and we signed up/. NOW the last few months it is close to 8gb in usage and our cell habits have not changed. We have talked to them and get the same response. We are both on wifi 95% of the time. All the time at home and when she is at work. No explination from Verizon. I have chatted with them and made sure there areno games. no streaming and have went to bare min. on apps. They offer a tech and tell me it is not them. I am fed up and what is funny if everyone I talk to says they are having the same type problem.
I will make it short and to the point. This company verizon wireless is a fraud, a ripoff, and have very deceptive practices. They allow the reps to tell you anything in order to get you to provide them your hard earned money. Then when you try to dispute what occured the call magically disappears. I literally argued with the reps, supervisors, and corporate and all there lying promises were not honored. Now i am left with this foolishness on my credit. I do plan to sue them. They are a rip off and a disgrace to be in business. I am voicing my disgust with everyone i can think of. The bbb, state attorney, facebook, twitter, instagram, report, you name it. I am going to ensure that even though they ruined my credit by lying and placing that account on my credit that my voice will be heard. I will not stop until verizon is successfully sued for at the very least $100,000. They have too many complaints and im sure 98% of them have to do with fraud or deceptive practices. I want verizon gone, and i will do everything in my power to ensure that they either lose business or they are altogether shut down based on their tousands of complaints
Cell phone service providers are in a unique position to exploit their elderly and vulnerable customers. Cell phone companies provide a service that is necessary for the safety of the vulnerable and elderly, they often require contracts which are confusing and more expensive than necessary. The rapid turnover in devices requires another trip to the store and exposes customers to high-pressure sales tactics. My personal experience with Verizon taught me that there is no ethics training and procedural safeguards to protect vulnerable customers. Cell phone companies are operating exactly as we saw in the Wells Fargo case: selling customers as much as possible, regardless of actual need or even understanding of the purchase.
My parents are elderly. They are the daily target of con artists and hucksters. I can insulate them a little bit from the approach of strangers, but for their own safety they need to have cell phones, which forces them into a relationship a provider, Verizon in this case. In my parent’s world view, if you're a customer, a company will watch out for you. They are primed to trust those companies. (If not Verizon, it would be another company. The point being, cell service is a modern necessity and this positions cell providers to have special access to vulnerable people.)
My parents moved this past month, and while helping them set up their new household I learned that when my dad had visited Verizon 20 months ago to get new cell phones he had been told that made him eligible for a free tablet. He accepted the offer, even though he had two tablets at home already. What he didn’t understand was that the “free” Verizon tablet was actually cell-enabled and came with a monthly charge for cell service. As I was connecting his devices to his new WiFi, he mentioned that he didn’t understand why the Verizon tablet had a phone number. I asked to see the bill and that led to this discovery. My dad doesn’t need a tablet with cell service, he’s 80 and his health doesn’t permit him to travel. He spends most his days in his own house. He had two tablets, a smart phone and a home PC. Two minutes assessing his needs would have revealed this, but needs assessment isn’t part of Verizon’s culture. I visited Verizon to see if I could get this corrected, but the answer there was that “he had signed a contract, so there was nothing they (Verizon) could do.” We could pay $90 for early termination or ride it out for four more months for $50. In the Verizon world, a signed contract trumps doing the right thing. I can’t say I was surprised.
As he has aged, my father has become more vulnerable to fast-talkers. On top of that, his hearing is poor, he doesn't catch everything that is said. He’s not alone in this, and the cell industry also serves other vulnerable populations such as the mentally challenged. For vulnerable people, there is a need to have cell phones as part of their personal safety plans. Cell phones allow them to have more independence and a better quality of life. When the vulnerable and elderly go into the provider’s store for service, they should not be viewed as another mark to be hustled. Special care should be taken to ensure their needs are met and they they are not abused. The primary goal of a cell phone sales staff is to get customers on contract, and there is no procedural barriers to prevent exploitation of this customer subset. It It is unlikely that cell providers have incentive to do the right thing on their own. As in the case of Wells Fargo Bank, it will take public scrutiny to bring changes that ensure vulnerable customers are protected.
I very much doubt that the sales practices we’re discussing would pass muster in the sunlight of public scrutiny, but Verizon continues to insist that it would be impossible to conduct ethics training and to create supervisory oversight that would ensure vulnerable customers are protected.
Couldn't pay the bill when it due. It was around 286.00. Requested help in letting me pay half and then the rest later. Never received a reply from them.
Then the many phone calls started along with text messages.
Then was disconnected. Then I received the letter from TN showing a very large balance when I hadn't been using the phones, I have 2. Have been a customer for many years and noticed that the price kept going up and the unlimited calls wasn't right.
I'm really concerned. I don't have 722.00. If I did I'd pay my house payment and them.
I wonder how many people simply give up on this scam? I won't be one of them. Here's my story:
I purchased a Verizon Samsung Galaxy S7 Edge (with a new line) for my son at Best Buy on May 24, 2016. The salesperson told me about their promo that was going on where I can get a second GS7 Edge for free. I have always been an Apple guy and didn't really need a new phone but my son talked me into it. I also decided that if I didn't like it that I would just go back to my iPhone. The salesperson (Chase) told me that I needed to go ahead and pay for both phones and that I would get a voucher in the mail in about 45 days that I could take to Verizon and get a refund for the 2nd phone.
Well... After over 90 days and no voucher, I went back to the Best Buy store on Aug. 13, 2016. Of course the original salesperson (Chase) no longer worked there. I explained that I was having problems with my rebate and they said that I would need to go to the Verizon store. I thanked them and went to the Verizon store. When I explained my problem to the Verizon store, they told me that I needed to go back to Best Buy since that is where I purchased the phones. I immediately go back to Best Buy (both stores are only a few blocks away from each other). The manager at Best Buy (JR) gave me a website address (www.vzw.com/digitalrebatecenter.com) and the promo code (S7-APRILPROMO). He said that I was supposed to go there to register for my rebate. The original salesperson never told me that useful information. My son can back me up on that since he was also there. Anyway, I go online to register for my rebate that day (Aug. 13, 2016) and I notice that the window to do so has expired. There was a way to chat (Verizon Wireless Redemption Chat) online and so I chatted with a customer service representative named Esther. She said that since I am a valued customer that she would create the record for me. By the way, the system was very slow and she had to keep apologizing. She said that I would need to email scans of both installment contracts, photos of the original phone boxes (luckily, we still had them), and a copy of the store receipt. These were all to be emailed to: [email protected]. I did that right away. She told me that in 15 days my record would be updated and that the whole process would take 8-10 weeks. I asked her if there is a tracking number or an account number and she said that I should receive one in 15 days.
No rebate yet. Today, Nov. 23, 2016, I called the rebate center to check on the status of my rebate and I speak to Fatima. There were many gaps and delays in the conversation, and the line quality was very poor, so I'm pretty sure I was speaking to someone in a different country. Fatima asked me for my tracking number. I said that I never received a tracking number. She then tried to find my account by asking for my address, phone number, etc. She said that I was not even in the system and they never received any information from me. While we were speaking I attempted to re-email all of the information several times ([email protected]) from several different accounts and each email came back returned. The returned email said that my IP had been blacklisted and also there was some interesting information at the top of those returned emails that said the X-Actual-Recipient was [email protected]. I kept telling Fatima that the emails were being returned and she made sure several times that I was sending them to the correct address. I assured her that the address I was sending to was as she said and then I asked if there was another email address that I could send it to (she said no). I tried to explain to her that she must have been giving me an invalid email address. She told me that I could check it through an email address validation service that I could find on Google and so I did. It seemed to be legit. I then tried to send the email a few more times in different ways; no attachments, directly through gmail.com, etc. and they all came back. I asked her if I could just snail-mail the information (she said no). I asked her if the Verizon store in town would be able to help me if I took my information there (she said yes). This phone call lasted 1 hour.
When I arrived at the Verizon store I was helped by sales associate Ekatrina and the store manager, Tiffany. After going through my story and explaining the phone call with Fatima, they called the rebate center and spoke with Phil and then Ruby. We were given the same information about emailing my contract, receipt, etc. I asked if it would be OK for the Verizon store to email it and they said yes. However, the store manager did not feel comfortable doing that so she refused. I asked her to at least send a test email to the address that they were giving us ([email protected]). Tiffany did finally agree to do that on her phone and the email was returned.
So, basically, the only way that I could get a rebate was to email information to a Verizon email address that did not work. Even going to the Verizon store did not help. Tiffany said that I should check with Best Buy since the rebate was offered there. I told her that I would not go back to Best Buy since I had already been given that run-around. After all, my phone payment (installment) goes to Verizon, not Best Buy. She said that was all she could do. I was adamant and insisted that if she thinks I should go to Best Buy then she should call them up and ask them if that will take care of the problem. She dials the number and we wait on hold for 20 minutes. Just before the Verizon store closed (I was there for 1.5 hours), I was able to give my name and number to the Best Buy associate who finally answered who will give it to the manager who will call me. I guess I will be headed back to Best Buy very soon.
In April of 2016, I called Verizon to cancel my services because the bill was high and our package was terrible. We did not have most of the channels that we enjoy. Due to our work, we were in different locations with service from other companies and we found for a lesser price, we received a far superior package. The Verizon rep, John, offered to upgrade our package and guarantee that the price of the package would remain in the 120’s for the remainder of our contract (two years). He said that he could not construct the package to show the correct price, but that the credit would be deducted each month and we could count on the bill remaining in the 120’s. From April until now, I have called the billing office to remind them of the credit and each month they deducted the credit from the bill and the total of the bill was within the amount that we had discussed in April.
In August, the rep promised I would not have to call again as the credit would be taken off prior to the bill being sent to me. If for some reason, the credit was not issued as promised, the rep gave me a voucher number to clarify that the price would stay the same for the remainder of the contract as well as I would not need to retell the story.
September bill arrived and it was $195. As I did since April, I called Verizon several times and the reps said the package I was offered should not have been offered and it was unethical for the rep to offer me the package and they would not credit my account with the 60 dollars, although it still states that I am entitled to a 60 dollar credit on my services.
Currently, I am being billed $153 which is nearing $30 dollars above the promised amount. They are crediting the account but not with the amount that was originally stated. I am very disgusted with customer service and I am very annoyed that I am under contract until April 2018.
Verizon fios tv, phone and internet comunications when left florida overcharge me as a customer. They allegating that i due $800 dollar ins't true. I comunicated with then and tried to show that their are wrong. I didn't know the tactic they using because they was leaving state of florida. My plan was 89.99 after fee and taxes, my due amount was around 290.00. Not contract, i returned all equipments. And they charged a huge amount of money like if i have never pay for their service.
Got hit for data exceeding our 10GB on the last 2 billing cycles. I have 6 devices 4 phones, all are Apple 6SE's and 2 IPads. Have had no problem with data overage for the preceding 5 years.
I managed to get a "data log" which breaks down the data usage. Imagine my surprise when I find devices powered off using data, despite having WIFI in my house. Called Verizon and have been told every excuse possible for this, the phone can turn WIFI off, my WIFI must be down (I have a private, very reliable provider), I must have just used itand finally it must be an Apple problem.
When I called Apple and asked about the phone's ability to turn off WIFI, they said that was news to them.
When I dig deeper I find 1 device has been using data all along, despite being powered off and in a drawer and that whatever is going on started with my August bill and a dramatic increase in data usage. It's only used for a week in May and 10 days at the end of September beginning of October.
So after a lot of time on the phone with Verizon's more than nasty Customer Service people, I turned my phone off at 6PM last night. Imagine my surprise when I checked my account and found that my phone was using data during the night and still isn't turned on.
Verizon can not explain this and after looking at their FB page and the incredible amount of people complaining about the same thing, I believe this is some sort of scam from Verizon.
We have verizon cell service. Recently we were offered a 24 gig data plan for about $10 more per month. Our data usage habits have not changed. Yet we run out of data now. We almost tripled our data plan. Yet it runs out even faster! We are one week into our monthly plan and I received a text that we ran out of data. So I added another 6 gigs. One hour later I recieved another text message saying we've almost used all our data. This new plan they have us on is a huge scam.
A year ago I tried to be released from Verizon because they had been charging me for an extra cable box at $11.99 per month. I disputed the charge for a whole year in which they said they were investigating this case. When I asked to be released they said,, "that will not be necessary,, we will make you a great offer". They removed the box and placed a $20 rebate that would occur monthly to my bill if I stayed. I did stay. After 3 years of this ordeal,,, my bill this month says I have requested the removed box to be put on again and there is a fee for the request. There has been no request and the # of cable boxes and TV's have not changed in by house in the past 4 years. Verizon is set up to consistently prompt me to pay more money and not dispute (because it's a very long miserable process) and just pay what they ask. Im losing my mind,,, because Im gonna pay this bill with the new charges I spent years trying to get removed. Can anyone please help me? Thank you for reading.
Verizon continues to send me a bill the first bill was 178.60. After talking to a representive, but they sent me another bill for 154.11. which include a late charge of 43.00. There is something wrong with this and Verizon employers are not listening to me. I do not feel i shold get this bill when I could not get the product to work and I returned the product before.
I ordered a Jetpack through CenturyLink, my line telephone company. The Ellipsis Jetpack is through Version. I had to pay thirty-two dollars and some odd cents to get the process started, which would be refunded if I return the Jetpack back to the company within fifteen days or if I kept the Jetpack. This wa the only upfront money I had to pay and I had to use my credit card. They have refunded the thitry-two and some odd cents to my credit card. I ordered the Jetpack on July 13 and received it on July 15. Version’s technical support could not get the Jetpack to work on my computer. We worked with it for several days and hours. On July 25, 2016 I returned the package after having spent several days asking Version to send the packing slip which had not been included in the package when it arrived at my home. Version then sent me a bill for one-hundred seventy-eight and sixty cent. I am thinking that surely they have made a mistake. Then I received the letter stating that my credit card had been refunded the thirty-two dollars and some odd cents. On September 12, 2016 I received another bill which Version has given me a credit of seventy-five dollars and a forty-three dollar late fee which gives the bill a total of one-hundred and fifty four dollars and eleven cent. It is the American way that when you return merchandise back to a company that you are refunded your money or you owe nothing for the product. Therefore, I am having trouble with why Version is demanding money from me when they have their product.
I have also written to Verizon expressing my views in effort to resolve this matter.
In March I paid a Verizon One Bill payment electronically. They failed to disperse the money correctly and pay my cell phone bill then Verizon billed me again for the same bill. When I examine my account through Frontier it shows the payment for cell and cable made correctly but ONE BILL verizon wireless did not get the money (297.85) or lost it. I have called muliple times but both companies who can see the payment was made can not figure out where the missing $297.87 went.
Since Frontier took over the bill for cable April1st they do not see the extra money going to them where there should be a credit balance. Verizon Fios will not talk to California customers any more so I can not track down where my money went.
When AOL migrated from Verizon webmail I was sent a notice and was informed that NOTHING would be lost, including all my saved folders. As it turned out, ALL my saved folders were still there, but they were empty! I had evidence/email for a law suit I am going through that could cost me my house. All my registration codes that were emailed to me for software I purchased are gone! Information for websites that I manage are gone. I have called tech support and some tell me that "they are still working on it, and many have the same problem",, and some tell me "sorry, there is nothing we can do" I call again and they say we are still working on it. Someone needs to be accountable for this! I am in a court battle, paying my attorney big buck$ and the only incriminating evidence I had was taken from me during this migration! We need to unite
I recceived a derogatory notice from my credit theft protection plan with my bank. Verizon reported a debt collection to my credit of $187.00 of unpaid bill. I never had, requested or authorized a phone from Verizon, never did any business or contacted them for services. When I called verizon about the debt and credit inquiry, the customer service representative asked for my social security number to acces my credit report and find where was the inquiry made, He told me the inquiry was in a New York store and he will take care, contact the credit bureau and erase the inquiry from my credit report. Now I have two inquiries by Verizon, a collection account reported of something I never bought, and a lower credit score. I work very hard to pay my bills and keep an excellent credit score in all my credits for a company I know nothing about damage it.I being a Sprint customer for over twenty (20) years, never had a problem with them, they are true professionals, no charlatans, irresponsible merchants like Verizon. Will like this resolved as soon as possible.
As so many others have experienced, we are billed for extraordinary amounts of data usage; more than 40 GB per month. The device is used by only two people, my husband and I to browse the web. We aren't gamers and we rarely download movies or videos. Oddly, much of the usage accumulates while we are sleeping. We have a Verizon 4G LTE USB Modem UML295. I appreciated reading other comments on this site and wanted to share mine. I am confident that Verizon is or will at some point become aware of errors in their usage/bililng systems. I hope that the users who are over billed will be made whole.
I was charged for data overage charges that are unexplained, as nothing has changed about my usage in the month I was charged for 6 gig overage, which was actually 10 gigs over my usual usage. Nothing changed that month, except that it was December and with holiday days off, I actually should have used LESS gigs, as the primary use of my 4g LTE internet plan is work related. My smart phone uses very little data and there is only one other device in the home, a kindle fire, which is used very little. According to Verizon there were some gaming fees, but no one is playing any games. I feel like I am being seriously ripped off.. and Verizon will not adjust my bill. My usage has returned to normal this month, per Verizon... and once again... nothing about our usage has changed. I'm fed up with having a $325 bill for one basic phone, one smart phone and internet. it's ridiculous! How has deregulation helped anyone but the phone and internet providers? Fed up and ready to move to the side of a mountain;
I purchase a tablet at Verizon store in the amount of $54 and when I went to return it I was charged $75 for restocking fee plus the $40 for actactivation. Totally in $110. for a $54.00 tablet.
Every month I'm being charged double on my data plan and other unusual charges.they admitted over they phone that the billing was very off but they have to collect what the computer tells them so no hope in sight.help me please sincerely steve bruegman. *** *** ****.
My elderly mother has to turn off her jet pack all of the time because she is afraid to go over her 6 gigs. This is redicous as all she does is web browse. Then I read all of the complaints online and I see that she is definitely not alone. There needs to be a class action lawsuit to stop Verizon from continuing to take advantage of elderly people like my mother who Verizon is taking advantage of.
Verizon Communications Reviews
I got a two year contract with verizon for 3 tv's one phone and the internet. my phone has not worked for 6 months but they will not come out unless i pay them 50.00 and whatever it cost to repair same. they claim it is in my home, i have had it checked it is in their wires. I was to pay 149.67 per month for this service. last month (one year later) they sent me a bill for 226.00 whic h is 77.00 more per month. they claim that all my discounts expired. I called and spent an hour on the phone and the gentlemne was able to get my bill down to 158.00 (which is still more htan i signed for) I sent the 158.00 and received a notice that I was to send another 68.00 (brining me backt o 226) I called again spent 40 minutes and they finally disconnected me. I called again and spoke to another person who said that they would call me back. Days later no call. I called again and spent another 40 minutes with a gentlemen who calimed he could get me to 165.00 if I returned one box (not working anyway) I then received an email claiming I signed for a service for $195.00 per month. Obviously I have not been successful in obtaining any help. When I said I would cancel my service they said I would have to pay $120.00 for early cancellation.
These people stink; no service; will not allow you to speak to a real representative; foreign countries only; disconnect you if they are stumped; overcharge for this cable service
We have always used 4gb max on our data. We switched to 6 to make sure to get no overages. Then Verizon did a promotion for 8gb free(extra 2gb) and we signed up/. NOW the last few months it is close to 8gb in usage and our cell habits have not changed. We have talked to them and get the same response. We are both on wifi 95% of the time. All the time at home and when she is at work. No explination from Verizon. I have chatted with them and made sure there areno games. no streaming and have went to bare min. on apps. They offer a tech and tell me it is not them. I am fed up and what is funny if everyone I talk to says they are having the same type problem.
I will make it short and to the point. This company verizon wireless is a fraud, a ripoff, and have very deceptive practices. They allow the reps to tell you anything in order to get you to provide them your hard earned money. Then when you try to dispute what occured the call magically disappears. I literally argued with the reps, supervisors, and corporate and all there lying promises were not honored. Now i am left with this foolishness on my credit. I do plan to sue them. They are a rip off and a disgrace to be in business. I am voicing my disgust with everyone i can think of. The bbb, state attorney, facebook, twitter, instagram, report, you name it. I am going to ensure that even though they ruined my credit by lying and placing that account on my credit that my voice will be heard. I will not stop until verizon is successfully sued for at the very least $100,000. They have too many complaints and im sure 98% of them have to do with fraud or deceptive practices. I want verizon gone, and i will do everything in my power to ensure that they either lose business or they are altogether shut down based on their tousands of complaints
Cell phone service providers are in a unique position to exploit their elderly and vulnerable customers. Cell phone companies provide a service that is necessary for the safety of the vulnerable and elderly, they often require contracts which are confusing and more expensive than necessary. The rapid turnover in devices requires another trip to the store and exposes customers to high-pressure sales tactics. My personal experience with Verizon taught me that there is no ethics training and procedural safeguards to protect vulnerable customers. Cell phone companies are operating exactly as we saw in the Wells Fargo case: selling customers as much as possible, regardless of actual need or even understanding of the purchase.
My parents are elderly. They are the daily target of con artists and hucksters. I can insulate them a little bit from the approach of strangers, but for their own safety they need to have cell phones, which forces them into a relationship a provider, Verizon in this case. In my parent’s world view, if you're a customer, a company will watch out for you. They are primed to trust those companies. (If not Verizon, it would be another company. The point being, cell service is a modern necessity and this positions cell providers to have special access to vulnerable people.)
My parents moved this past month, and while helping them set up their new household I learned that when my dad had visited Verizon 20 months ago to get new cell phones he had been told that made him eligible for a free tablet. He accepted the offer, even though he had two tablets at home already. What he didn’t understand was that the “free” Verizon tablet was actually cell-enabled and came with a monthly charge for cell service. As I was connecting his devices to his new WiFi, he mentioned that he didn’t understand why the Verizon tablet had a phone number. I asked to see the bill and that led to this discovery. My dad doesn’t need a tablet with cell service, he’s 80 and his health doesn’t permit him to travel. He spends most his days in his own house. He had two tablets, a smart phone and a home PC. Two minutes assessing his needs would have revealed this, but needs assessment isn’t part of Verizon’s culture. I visited Verizon to see if I could get this corrected, but the answer there was that “he had signed a contract, so there was nothing they (Verizon) could do.” We could pay $90 for early termination or ride it out for four more months for $50. In the Verizon world, a signed contract trumps doing the right thing. I can’t say I was surprised.
As he has aged, my father has become more vulnerable to fast-talkers. On top of that, his hearing is poor, he doesn't catch everything that is said. He’s not alone in this, and the cell industry also serves other vulnerable populations such as the mentally challenged. For vulnerable people, there is a need to have cell phones as part of their personal safety plans. Cell phones allow them to have more independence and a better quality of life. When the vulnerable and elderly go into the provider’s store for service, they should not be viewed as another mark to be hustled. Special care should be taken to ensure their needs are met and they they are not abused. The primary goal of a cell phone sales staff is to get customers on contract, and there is no procedural barriers to prevent exploitation of this customer subset. It It is unlikely that cell providers have incentive to do the right thing on their own. As in the case of Wells Fargo Bank, it will take public scrutiny to bring changes that ensure vulnerable customers are protected.
I very much doubt that the sales practices we’re discussing would pass muster in the sunlight of public scrutiny, but Verizon continues to insist that it would be impossible to conduct ethics training and to create supervisory oversight that would ensure vulnerable customers are protected.
Couldn't pay the bill when it due. It was around 286.00. Requested help in letting me pay half and then the rest later. Never received a reply from them.
Then the many phone calls started along with text messages.
Then was disconnected. Then I received the letter from TN showing a very large balance when I hadn't been using the phones, I have 2. Have been a customer for many years and noticed that the price kept going up and the unlimited calls wasn't right.
I'm really concerned. I don't have 722.00. If I did I'd pay my house payment and them.
I wonder how many people simply give up on this scam? I won't be one of them. Here's my story:
I purchased a Verizon Samsung Galaxy S7 Edge (with a new line) for my son at Best Buy on May 24, 2016. The salesperson told me about their promo that was going on where I can get a second GS7 Edge for free. I have always been an Apple guy and didn't really need a new phone but my son talked me into it. I also decided that if I didn't like it that I would just go back to my iPhone. The salesperson (Chase) told me that I needed to go ahead and pay for both phones and that I would get a voucher in the mail in about 45 days that I could take to Verizon and get a refund for the 2nd phone.
Well... After over 90 days and no voucher, I went back to the Best Buy store on Aug. 13, 2016. Of course the original salesperson (Chase) no longer worked there. I explained that I was having problems with my rebate and they said that I would need to go to the Verizon store. I thanked them and went to the Verizon store. When I explained my problem to the Verizon store, they told me that I needed to go back to Best Buy since that is where I purchased the phones. I immediately go back to Best Buy (both stores are only a few blocks away from each other). The manager at Best Buy (JR) gave me a website address (www.vzw.com/digitalrebatecenter.com) and the promo code (S7-APRILPROMO). He said that I was supposed to go there to register for my rebate. The original salesperson never told me that useful information. My son can back me up on that since he was also there. Anyway, I go online to register for my rebate that day (Aug. 13, 2016) and I notice that the window to do so has expired. There was a way to chat (Verizon Wireless Redemption Chat) online and so I chatted with a customer service representative named Esther. She said that since I am a valued customer that she would create the record for me. By the way, the system was very slow and she had to keep apologizing. She said that I would need to email scans of both installment contracts, photos of the original phone boxes (luckily, we still had them), and a copy of the store receipt. These were all to be emailed to: [email protected]. I did that right away. She told me that in 15 days my record would be updated and that the whole process would take 8-10 weeks. I asked her if there is a tracking number or an account number and she said that I should receive one in 15 days.
No rebate yet. Today, Nov. 23, 2016, I called the rebate center to check on the status of my rebate and I speak to Fatima. There were many gaps and delays in the conversation, and the line quality was very poor, so I'm pretty sure I was speaking to someone in a different country. Fatima asked me for my tracking number. I said that I never received a tracking number. She then tried to find my account by asking for my address, phone number, etc. She said that I was not even in the system and they never received any information from me. While we were speaking I attempted to re-email all of the information several times ([email protected]) from several different accounts and each email came back returned. The returned email said that my IP had been blacklisted and also there was some interesting information at the top of those returned emails that said the X-Actual-Recipient was [email protected]. I kept telling Fatima that the emails were being returned and she made sure several times that I was sending them to the correct address. I assured her that the address I was sending to was as she said and then I asked if there was another email address that I could send it to (she said no). I tried to explain to her that she must have been giving me an invalid email address. She told me that I could check it through an email address validation service that I could find on Google and so I did. It seemed to be legit. I then tried to send the email a few more times in different ways; no attachments, directly through gmail.com, etc. and they all came back. I asked her if I could just snail-mail the information (she said no). I asked her if the Verizon store in town would be able to help me if I took my information there (she said yes). This phone call lasted 1 hour.
When I arrived at the Verizon store I was helped by sales associate Ekatrina and the store manager, Tiffany. After going through my story and explaining the phone call with Fatima, they called the rebate center and spoke with Phil and then Ruby. We were given the same information about emailing my contract, receipt, etc. I asked if it would be OK for the Verizon store to email it and they said yes. However, the store manager did not feel comfortable doing that so she refused. I asked her to at least send a test email to the address that they were giving us ([email protected]). Tiffany did finally agree to do that on her phone and the email was returned.
So, basically, the only way that I could get a rebate was to email information to a Verizon email address that did not work. Even going to the Verizon store did not help. Tiffany said that I should check with Best Buy since the rebate was offered there. I told her that I would not go back to Best Buy since I had already been given that run-around. After all, my phone payment (installment) goes to Verizon, not Best Buy. She said that was all she could do. I was adamant and insisted that if she thinks I should go to Best Buy then she should call them up and ask them if that will take care of the problem. She dials the number and we wait on hold for 20 minutes. Just before the Verizon store closed (I was there for 1.5 hours), I was able to give my name and number to the Best Buy associate who finally answered who will give it to the manager who will call me. I guess I will be headed back to Best Buy very soon.
In April of 2016, I called Verizon to cancel my services because the bill was high and our package was terrible. We did not have most of the channels that we enjoy. Due to our work, we were in different locations with service from other companies and we found for a lesser price, we received a far superior package. The Verizon rep, John, offered to upgrade our package and guarantee that the price of the package would remain in the 120’s for the remainder of our contract (two years). He said that he could not construct the package to show the correct price, but that the credit would be deducted each month and we could count on the bill remaining in the 120’s. From April until now, I have called the billing office to remind them of the credit and each month they deducted the credit from the bill and the total of the bill was within the amount that we had discussed in April.
In August, the rep promised I would not have to call again as the credit would be taken off prior to the bill being sent to me. If for some reason, the credit was not issued as promised, the rep gave me a voucher number to clarify that the price would stay the same for the remainder of the contract as well as I would not need to retell the story.
September bill arrived and it was $195. As I did since April, I called Verizon several times and the reps said the package I was offered should not have been offered and it was unethical for the rep to offer me the package and they would not credit my account with the 60 dollars, although it still states that I am entitled to a 60 dollar credit on my services.
Currently, I am being billed $153 which is nearing $30 dollars above the promised amount. They are crediting the account but not with the amount that was originally stated. I am very disgusted with customer service and I am very annoyed that I am under contract until April 2018.
Verizon fios tv, phone and internet comunications when left florida overcharge me as a customer. They allegating that i due $800 dollar ins't true. I comunicated with then and tried to show that their are wrong. I didn't know the tactic they using because they was leaving state of florida. My plan was 89.99 after fee and taxes, my due amount was around 290.00. Not contract, i returned all equipments. And they charged a huge amount of money like if i have never pay for their service.
Got hit for data exceeding our 10GB on the last 2 billing cycles. I have 6 devices 4 phones, all are Apple 6SE's and 2 IPads. Have had no problem with data overage for the preceding 5 years.
I managed to get a "data log" which breaks down the data usage. Imagine my surprise when I find devices powered off using data, despite having WIFI in my house. Called Verizon and have been told every excuse possible for this, the phone can turn WIFI off, my WIFI must be down (I have a private, very reliable provider), I must have just used itand finally it must be an Apple problem.
When I called Apple and asked about the phone's ability to turn off WIFI, they said that was news to them.
When I dig deeper I find 1 device has been using data all along, despite being powered off and in a drawer and that whatever is going on started with my August bill and a dramatic increase in data usage. It's only used for a week in May and 10 days at the end of September beginning of October.
So after a lot of time on the phone with Verizon's more than nasty Customer Service people, I turned my phone off at 6PM last night. Imagine my surprise when I checked my account and found that my phone was using data during the night and still isn't turned on.
Verizon can not explain this and after looking at their FB page and the incredible amount of people complaining about the same thing, I believe this is some sort of scam from Verizon.
We have verizon cell service. Recently we were offered a 24 gig data plan for about $10 more per month. Our data usage habits have not changed. Yet we run out of data now. We almost tripled our data plan. Yet it runs out even faster! We are one week into our monthly plan and I received a text that we ran out of data. So I added another 6 gigs. One hour later I recieved another text message saying we've almost used all our data. This new plan they have us on is a huge scam.
A year ago I tried to be released from Verizon because they had been charging me for an extra cable box at $11.99 per month. I disputed the charge for a whole year in which they said they were investigating this case. When I asked to be released they said,, "that will not be necessary,, we will make you a great offer". They removed the box and placed a $20 rebate that would occur monthly to my bill if I stayed. I did stay. After 3 years of this ordeal,,, my bill this month says I have requested the removed box to be put on again and there is a fee for the request. There has been no request and the # of cable boxes and TV's have not changed in by house in the past 4 years. Verizon is set up to consistently prompt me to pay more money and not dispute (because it's a very long miserable process) and just pay what they ask. Im losing my mind,,, because Im gonna pay this bill with the new charges I spent years trying to get removed. Can anyone please help me? Thank you for reading.
Verizon continues to send me a bill the first bill was 178.60. After talking to a representive, but they sent me another bill for 154.11. which include a late charge of 43.00. There is something wrong with this and Verizon employers are not listening to me. I do not feel i shold get this bill when I could not get the product to work and I returned the product before.
I ordered a Jetpack through CenturyLink, my line telephone company. The Ellipsis Jetpack is through Version. I had to pay thirty-two dollars and some odd cents to get the process started, which would be refunded if I return the Jetpack back to the company within fifteen days or if I kept the Jetpack. This wa the only upfront money I had to pay and I had to use my credit card. They have refunded the thitry-two and some odd cents to my credit card. I ordered the Jetpack on July 13 and received it on July 15. Version’s technical support could not get the Jetpack to work on my computer. We worked with it for several days and hours. On July 25, 2016 I returned the package after having spent several days asking Version to send the packing slip which had not been included in the package when it arrived at my home. Version then sent me a bill for one-hundred seventy-eight and sixty cent. I am thinking that surely they have made a mistake. Then I received the letter stating that my credit card had been refunded the thirty-two dollars and some odd cents. On September 12, 2016 I received another bill which Version has given me a credit of seventy-five dollars and a forty-three dollar late fee which gives the bill a total of one-hundred and fifty four dollars and eleven cent. It is the American way that when you return merchandise back to a company that you are refunded your money or you owe nothing for the product. Therefore, I am having trouble with why Version is demanding money from me when they have their product.
I have also written to Verizon expressing my views in effort to resolve this matter.
In March I paid a Verizon One Bill payment electronically. They failed to disperse the money correctly and pay my cell phone bill then Verizon billed me again for the same bill. When I examine my account through Frontier it shows the payment for cell and cable made correctly but ONE BILL verizon wireless did not get the money (297.85) or lost it. I have called muliple times but both companies who can see the payment was made can not figure out where the missing $297.87 went.
Since Frontier took over the bill for cable April1st they do not see the extra money going to them where there should be a credit balance. Verizon Fios will not talk to California customers any more so I can not track down where my money went.
When AOL migrated from Verizon webmail I was sent a notice and was informed that NOTHING would be lost, including all my saved folders. As it turned out, ALL my saved folders were still there, but they were empty! I had evidence/email for a law suit I am going through that could cost me my house. All my registration codes that were emailed to me for software I purchased are gone! Information for websites that I manage are gone. I have called tech support and some tell me that "they are still working on it, and many have the same problem",, and some tell me "sorry, there is nothing we can do" I call again and they say we are still working on it. Someone needs to be accountable for this! I am in a court battle, paying my attorney big buck$ and the only incriminating evidence I had was taken from me during this migration! We need to unite
I recceived a derogatory notice from my credit theft protection plan with my bank. Verizon reported a debt collection to my credit of $187.00 of unpaid bill. I never had, requested or authorized a phone from Verizon, never did any business or contacted them for services. When I called verizon about the debt and credit inquiry, the customer service representative asked for my social security number to acces my credit report and find where was the inquiry made, He told me the inquiry was in a New York store and he will take care, contact the credit bureau and erase the inquiry from my credit report. Now I have two inquiries by Verizon, a collection account reported of something I never bought, and a lower credit score. I work very hard to pay my bills and keep an excellent credit score in all my credits for a company I know nothing about damage it.I being a Sprint customer for over twenty (20) years, never had a problem with them, they are true professionals, no charlatans, irresponsible merchants like Verizon. Will like this resolved as soon as possible.
As so many others have experienced, we are billed for extraordinary amounts of data usage; more than 40 GB per month. The device is used by only two people, my husband and I to browse the web. We aren't gamers and we rarely download movies or videos. Oddly, much of the usage accumulates while we are sleeping. We have a Verizon 4G LTE USB Modem UML295. I appreciated reading other comments on this site and wanted to share mine. I am confident that Verizon is or will at some point become aware of errors in their usage/bililng systems. I hope that the users who are over billed will be made whole.
I was charged for data overage charges that are unexplained, as nothing has changed about my usage in the month I was charged for 6 gig overage, which was actually 10 gigs over my usual usage. Nothing changed that month, except that it was December and with holiday days off, I actually should have used LESS gigs, as the primary use of my 4g LTE internet plan is work related. My smart phone uses very little data and there is only one other device in the home, a kindle fire, which is used very little. According to Verizon there were some gaming fees, but no one is playing any games. I feel like I am being seriously ripped off.. and Verizon will not adjust my bill. My usage has returned to normal this month, per Verizon... and once again... nothing about our usage has changed. I'm fed up with having a $325 bill for one basic phone, one smart phone and internet. it's ridiculous! How has deregulation helped anyone but the phone and internet providers? Fed up and ready to move to the side of a mountain;
I purchase a tablet at Verizon store in the amount of $54 and when I went to return it I was charged $75 for restocking fee plus the $40 for actactivation. Totally in $110. for a $54.00 tablet.
Every month I'm being charged double on my data plan and other unusual charges.they admitted over they phone that the billing was very off but they have to collect what the computer tells them so no hope in sight.help me please sincerely steve bruegman. *** *** ****.
My elderly mother has to turn off her jet pack all of the time because she is afraid to go over her 6 gigs. This is redicous as all she does is web browse. Then I read all of the complaints online and I see that she is definitely not alone. There needs to be a class action lawsuit to stop Verizon from continuing to take advantage of elderly people like my mother who Verizon is taking advantage of.