This company is,an authorizex verizon dealer and is one of many in el paso. The stores look nearly identical to corporate stores but have a less polished and sleek feel. I had never actually done business at this store but my husband had and i needed 2 new phones cor my daughter and myself. Everyone seemed nice enough until i began to wind up the sale the salesman pushed products addons and accessories and mentioned so much that i hardly recall how i ended up going to the accessories to select cases and screen protectors. I recall him mentioning something about getting discounts through what they cal poweplay but i did not at all think i would be forced ibto a membership for 25.00 for each line. At the register he tried upselling in different ways but i just tbought it was small talk while waiting for activation. When he mentioned the redux machine i did not understand thzt i was automatically enrolled in that either at 29.99 per,line. I went in thinking i would take advantage of verizons new,installment offering and that i would walk away paying taxes,only since the amount of the phines would be divided equally over 24 months. No such luck. The taxes would have,been about $80 but i ended up beibg charged 190.82 not in fees for the phones or to go towards installments but for membership to things i didnt want. To make matters worse in my view is the fact tgat i received no information on these two things about how they worked or how to take advantage of them. Finally, i told the salesman that i really only wanted the phones and i was clear and he got really stiff and grimmaced.
I should never have walked in the door because i tried to get a refund and at first he said no then i told him about a complaint i saw from another customer and he said he might be abke to help but probably not. He went to the co.puter and pretended to look in my account only to come back with the answer no its not letting me. Ill have to get with my manager only hes not here right now and wont be in until monday garbage. Im just wonderibg what kind of cellular company forces people into a membership. It wasnt cheap and i dint even know what i got.the receipt has no information not even a contact number. I called verizon to let them know i believe they are giving them a bad name but honestly i dont think they care. They said they can di whatever theh want with the verizon name probably because they are making them money so its an arrangement verizon isnt exactly known for holding to their agreements and they just change them at will anyway so its a win win for both parties as long as it doesnt affect them.
Verizon Authorized Retailer, TCC Reviews
This company is,an authorizex verizon dealer and is one of many in el paso. The stores look nearly identical to corporate stores but have a less polished and sleek feel. I had never actually done business at this store but my husband had and i needed 2 new phones cor my daughter and myself. Everyone seemed nice enough until i began to wind up the sale the salesman pushed products addons and accessories and mentioned so much that i hardly recall how i ended up going to the accessories to select cases and screen protectors. I recall him mentioning something about getting discounts through what they cal poweplay but i did not at all think i would be forced ibto a membership for 25.00 for each line. At the register he tried upselling in different ways but i just tbought it was small talk while waiting for activation. When he mentioned the redux machine i did not understand thzt i was automatically enrolled in that either at 29.99 per,line. I went in thinking i would take advantage of verizons new,installment offering and that i would walk away paying taxes,only since the amount of the phines would be divided equally over 24 months. No such luck. The taxes would have,been about $80 but i ended up beibg charged 190.82 not in fees for the phones or to go towards installments but for membership to things i didnt want. To make matters worse in my view is the fact tgat i received no information on these two things about how they worked or how to take advantage of them. Finally, i told the salesman that i really only wanted the phones and i was clear and he got really stiff and grimmaced.
I should never have walked in the door because i tried to get a refund and at first he said no then i told him about a complaint i saw from another customer and he said he might be abke to help but probably not. He went to the co.puter and pretended to look in my account only to come back with the answer no its not letting me. Ill have to get with my manager only hes not here right now and wont be in until monday garbage. Im just wonderibg what kind of cellular company forces people into a membership. It wasnt cheap and i dint even know what i got.the receipt has no information not even a contact number. I called verizon to let them know i believe they are giving them a bad name but honestly i dont think they care. They said they can di whatever theh want with the verizon name probably because they are making them money so its an arrangement verizon isnt exactly known for holding to their agreements and they just change them at will anyway so its a win win for both parties as long as it doesnt affect them.