If I could rate this dealership as a negative five stars, I wouldn't hesitate for one second. The owner is an absolute CROOK. I bought a 2019 Shadow Cruiser in late May. It's a complete LEMON and the owner refuses to address any service issue. All I wanted from the start, is exactly what I paid for... a fully functioning brand new rig, with no defects. Nothing more, nothing less. Now... here's why I'm demanding a new rig. From the first day of delivery, I've had problems. Day 1: Delivered the travel trailer with no power cord and didn't level the rig properly. My battery was quite drained by time they brought the power cord. Day 2: Water is gushing out from underneath my wall, coming from the restroom. The hot water hose from the bathroom sink was defective. Day 3: A loud bang comes from outside. When I walk outside, the scissor jacks on one side of the trailer buckled, due to poor leveling by the installer. When I called the service manager, which by the way, has no clue how to run his department, he blamed me for the buckling and said I would have to pay for new scissor jacks. I never touched anything, once the rig was installed. He finally agreed to fix the issue, after I threatened to stop payment on the check and they could come pick up the rig. Day 4: An unexpected rain shower occurs and water pours through the skylights in the bathroom. They were defective and not sealed properly. THINGS THAT ARE STILL WRONG AND NEVER WERE FIXED: bathroom door doesn't close, the kitchen sink leaks from underneath the sink, the warranty that was purchased for the paint on the trailer was slopped on with a mop and never smoothed out, the toilet emits an odor because it's not sealed properly, the outside stove will not light due to the propane connection being faulty, one of the screens is bent, the porch light does not work, the vent over the stove is bent, the auxiliary tank isn't connected properly, the gray and black water tanks don't drain properly and the digital antenna doesn't work. I've expressed my extreme displeasure through multiple forms of communication, with no positive outcome. NOW THIS... I'm sitting in my main room, when about a gallon of water, dumped from the air conditioner grate in the ceiling. I immediately called the service manager and got no response. I reached out to the new general manager and he talked a good game, then caved. After he spoke to the owner (CROOK), I was informed I must provide a credit card number, to be billed $130/hour plus parts. If they found the issues were under warranty, I would be reimbursed. How would any part of a travel trailer, that is less than three months old be out of warranty? The customer service was a farce at the dealership. Once the check cleared, they completely abandoned a client, who paid for the product in full. BUYERS BEWARE! THEY WILL TAKE YOUR MONEY WITH A SMILE, THEN FLUSH YOU DOWN THE TOILET, ONCE THEY HAVE YOUR MONEY. I have contacted every major consumer agency and reported these criminals. The owner does not care about customer service but only the bottom line. He knows he sold me a LEMON and doesn't have the moral integrity to make things right. I strongly suggest you seek out other RV dealers. Please don't fall for their SCAM! You may just find me standing in front of the dealership, with a HUGE sign. Anyone who has been wronged by these CON ARTISTS, feel free to join me this week, with your own sign!
VenturaRV Car Connection Reviews
If I could rate this dealership as a negative five stars, I wouldn't hesitate for one second. The owner is an absolute CROOK. I bought a 2019 Shadow Cruiser in late May. It's a complete LEMON and the owner refuses to address any service issue. All I wanted from the start, is exactly what I paid for... a fully functioning brand new rig, with no defects. Nothing more, nothing less. Now... here's why I'm demanding a new rig. From the first day of delivery, I've had problems. Day 1: Delivered the travel trailer with no power cord and didn't level the rig properly. My battery was quite drained by time they brought the power cord. Day 2: Water is gushing out from underneath my wall, coming from the restroom. The hot water hose from the bathroom sink was defective. Day 3: A loud bang comes from outside. When I walk outside, the scissor jacks on one side of the trailer buckled, due to poor leveling by the installer. When I called the service manager, which by the way, has no clue how to run his department, he blamed me for the buckling and said I would have to pay for new scissor jacks. I never touched anything, once the rig was installed. He finally agreed to fix the issue, after I threatened to stop payment on the check and they could come pick up the rig. Day 4: An unexpected rain shower occurs and water pours through the skylights in the bathroom. They were defective and not sealed properly. THINGS THAT ARE STILL WRONG AND NEVER WERE FIXED: bathroom door doesn't close, the kitchen sink leaks from underneath the sink, the warranty that was purchased for the paint on the trailer was slopped on with a mop and never smoothed out, the toilet emits an odor because it's not sealed properly, the outside stove will not light due to the propane connection being faulty, one of the screens is bent, the porch light does not work, the vent over the stove is bent, the auxiliary tank isn't connected properly, the gray and black water tanks don't drain properly and the digital antenna doesn't work. I've expressed my extreme displeasure through multiple forms of communication, with no positive outcome. NOW THIS... I'm sitting in my main room, when about a gallon of water, dumped from the air conditioner grate in the ceiling. I immediately called the service manager and got no response. I reached out to the new general manager and he talked a good game, then caved. After he spoke to the owner (CROOK), I was informed I must provide a credit card number, to be billed $130/hour plus parts. If they found the issues were under warranty, I would be reimbursed. How would any part of a travel trailer, that is less than three months old be out of warranty? The customer service was a farce at the dealership. Once the check cleared, they completely abandoned a client, who paid for the product in full. BUYERS BEWARE! THEY WILL TAKE YOUR MONEY WITH A SMILE, THEN FLUSH YOU DOWN THE TOILET, ONCE THEY HAVE YOUR MONEY. I have contacted every major consumer agency and reported these criminals. The owner does not care about customer service but only the bottom line. He knows he sold me a LEMON and doesn't have the moral integrity to make things right. I strongly suggest you seek out other RV dealers. Please don't fall for their SCAM! You may just find me standing in front of the dealership, with a HUGE sign. Anyone who has been wronged by these CON ARTISTS, feel free to join me this week, with your own sign!