Marketing company that does abide by their contract
This company offered advertisements on key card holders for the Mont Blue resort at Stateline NV. The hotel never gave out the key card holder with my ad on it. When I questioned Govelocity.com they told me to contact the hotel. My contract was with govelocity, not the hotel. They refuse to refund and did not provide any marketing services. Check their yelp reviews before signing any contracts with this company.
First sales person, Suzie, lied about the contract and fees. She persuaded me to use their credit card processing service instead of Square. She said that I would not pay any fee without a contract. But I found out that was a lie.
Then, another sales person, Beau, called me and said he would lower the monthly fee. But he did not said about the machine lease. I'm bound into 48months contract now with higher monthly payments.
Also, it's really hard to contact them.
I'm suspecting this company is not real company, but a gathering of con artists.
In 2016 a gentleman walked into my office named Knut Werpen with American Payment Systems and First Data Merchant Systems stating that We were doing business with square for our credit processing and we were breaking government laws due to the amounts that we were running thru them and that could have problems for us. Stated that he could save us money and make us totally compliant. We signed a contract with him with Deja Vu equipment financed with Northern Leasing. The smaller units for our mobile devices did not work with apple phones so we could not use them. We continued to pay for the 2 larger devices in the offices under the lease terms. But ran all mobile transactions thru square. Because we could not get them to make it right and could never speak with Mr Werpen again regarding the account. At the end of 2017 we had some credit processing issues with Square and we got in contact with them again to see if they could make the situation right finally. The company is now running as Velocity LLC. I was put in contact with a man named Beau Bitke who advised that they would take care of me and make it right.
I was advised I would pay a monthly payment a reasonable one and the credit card fees would not cost me anything because the processing company would automatically take out before sending me my payments. When we started doing the paperwork Beau was communicating with me from his personal cell to my cell which made me uncomfortable, he then advise me after talking to the finance company and advising them that I did not have the equipment to tell them that I did. When the equipment came in we figured out that we could not utilize it. There are short cuts that they have to do to supposedly charge the 4% charge because its against some laws here in florida which I was not aware of until they told me. Around the same time I figured out that there were mutlitple amounts of money being taken out of my account by multiple companies that did not make sense to me. when I brought it to their attention they kept telling me they didnt knoiw why and gave me the run around. I spoke to many people, Beau, Justin, Colleen and finally to Todd McCartney who is the the Vice President. This happened for 2 months until I had to dispute the chatges and had my bank shut down any access to all of these companies. Thousands of dollars at a time. In one month they took out $5100.
Im now being told after things got ugly that I have multiple finance companies for 14 credit card terminals that I cannot use. I was receiving phone calls on my personal cell phone then harrassing texts from Mr McCartney threatening me. I have since found out that the equipment that I originally had that I advised my Beau to send back to Northern Leasing was never paid off and that I still owe over $15,000 to them and supposedly $57,000 plus for the Clover Units that I cannot use. I am being harrased by multiple companies and being told if I do not pay they will ruin my credit and sue me personally. How does this happen?? I am running nothing thru First Data Global so they will not make any monies on my transactions and Ihave retained an attorney to figure this out. How does a company do this? How do they supposedly get hundreds of thousands financed thru these companies for equipment that has no worth and they hold these small business's hostage? How is this legal?
I agreed to, like others, a hotel room key sleeve and key card ad campaign with Velocity in July 2017. The following is taken from my written reports to the Better Business Bureau of the Northwest as well as my credit card company and the State of Oregon Attorney General:
In an nut-shell, despite numerous conversations and emails I never received anything but a cheaply done PDF of a supposed hotel key sleeve.
* * *
On September 18, 2017, Velocity Art Department employee Bryan Hiber promised, in writing, that a hard copy of the advertising material would be sent to me by mid-October. This was never received.
I received an unsolicited and concerning email about potentially fraudulent acting by Velocity on December 29, 2017. Realizing I had not received the promised advertisement sample, and with great concern, I immediately attempted to reach the company. I did reach an person that afternoon and was promised a response “within 24 hours”. I received no return call. I left subsequent messages on the general “customer service” voicemail. My calls were not returned.
On January 2, 2018 I filed a complaint with the Better Business Bureau (BBB). It is complaint #12589991. I subsequently received a response, through BBB, from Velocity that the $1000 (out of $1495) portion of the contract was canceled and they offered me that money in return. There had never been any attempt to contact me or return the funds. I rejected this offer as insufficient.
On Thursday March 22, 2018, I received a letter from Chase Card Services. I had contacted Chase requesting a credit card refund. Chase declined our request based on the response from Velocity.
The response provided by Velocity is both inaccurate and incorrect. They indicated in the response that we met in person, I signed documents in person, and took “merchandise” with me at the end of a meeting. This is incorrect. All communication was done via email and telephone. A contract was signed via e-signature only. This contract was not fulfilled by Velocity. Finally, there was no merchandise. The contract, as clearly stated, was for advertising on a hotel key card. Velocity has, multiple times, lied in the response to Chase Card Services.
Upon receipt of the Chase letter, I telephoned Velocity and spoke with Travis at Velocity customer service. He informed me that he could take my refund request to the appropriate parties. He acknowledged that the Velocity employees who sold me the advertising package are no longer with the company and were released under questionable circumstances. The words "fired" and "lawsuit" was used.
On Monday March 26, Travis telephoned to deny my request for any refund. He stated that as I had rejected the $1,000 through BBB I was no longer entitled to any refund. The call was, according to Travis, recorded by Velocity. On the call I indicated that I never received a copy of the ad copy as promised; I was never informed the $1,000 extension was canceled; and that the Velocity response to Chase Card Services was inaccurate in its description. I was offered, and declined, “in kind services”. This offer was both vague and disingenuous as I have never received any proof that the purchased advertising services and materials were ever produced in the first place.
Velocity, through customer service representative Travis, informed me that the only proof of ad development and key card production they can provide is a pdf of the advertisement. No one at the partnership hotel - The Watson Hotel in Manhattan - can provide proof of the advertisement.
I was also pressured to understand that my continued pursuit of a refund was time consuming and complaining to the Oregon Attorney General Office might “not go in my favor” and could "waste my valuable time".
In addition, Travis committed to telephone me on March 27 with a response to my offer to accept the $1,000 rather than the full amount. I never received a telephone call. I telephoned on Thursday March 29. Travis informed me that, despite the written response to the BBB, the key cards were printed and he just couldn’t not prove they were used by the hotel in question. When the conflicting information was shown I was promised an answer “tomorrow”. It is now over a week later and have to received a response.
Velocity, LLC. Reviews
Marketing company that does abide by their contract
This company offered advertisements on key card holders for the Mont Blue resort at Stateline NV. The hotel never gave out the key card holder with my ad on it. When I questioned Govelocity.com they told me to contact the hotel. My contract was with govelocity, not the hotel. They refuse to refund and did not provide any marketing services. Check their yelp reviews before signing any contracts with this company.
It's a long story.
First sales person, Suzie, lied about the contract and fees. She persuaded me to use their credit card processing service instead of Square. She said that I would not pay any fee without a contract. But I found out that was a lie.
Then, another sales person, Beau, called me and said he would lower the monthly fee. But he did not said about the machine lease. I'm bound into 48months contract now with higher monthly payments.
Also, it's really hard to contact them.
I'm suspecting this company is not real company, but a gathering of con artists.
In 2016 a gentleman walked into my office named Knut Werpen with American Payment Systems and First Data Merchant Systems stating that We were doing business with square for our credit processing and we were breaking government laws due to the amounts that we were running thru them and that could have problems for us. Stated that he could save us money and make us totally compliant. We signed a contract with him with Deja Vu equipment financed with Northern Leasing. The smaller units for our mobile devices did not work with apple phones so we could not use them. We continued to pay for the 2 larger devices in the offices under the lease terms. But ran all mobile transactions thru square. Because we could not get them to make it right and could never speak with Mr Werpen again regarding the account. At the end of 2017 we had some credit processing issues with Square and we got in contact with them again to see if they could make the situation right finally. The company is now running as Velocity LLC. I was put in contact with a man named Beau Bitke who advised that they would take care of me and make it right.
I was advised I would pay a monthly payment a reasonable one and the credit card fees would not cost me anything because the processing company would automatically take out before sending me my payments. When we started doing the paperwork Beau was communicating with me from his personal cell to my cell which made me uncomfortable, he then advise me after talking to the finance company and advising them that I did not have the equipment to tell them that I did. When the equipment came in we figured out that we could not utilize it. There are short cuts that they have to do to supposedly charge the 4% charge because its against some laws here in florida which I was not aware of until they told me. Around the same time I figured out that there were mutlitple amounts of money being taken out of my account by multiple companies that did not make sense to me. when I brought it to their attention they kept telling me they didnt knoiw why and gave me the run around. I spoke to many people, Beau, Justin, Colleen and finally to Todd McCartney who is the the Vice President. This happened for 2 months until I had to dispute the chatges and had my bank shut down any access to all of these companies. Thousands of dollars at a time. In one month they took out $5100.
Im now being told after things got ugly that I have multiple finance companies for 14 credit card terminals that I cannot use. I was receiving phone calls on my personal cell phone then harrassing texts from Mr McCartney threatening me. I have since found out that the equipment that I originally had that I advised my Beau to send back to Northern Leasing was never paid off and that I still owe over $15,000 to them and supposedly $57,000 plus for the Clover Units that I cannot use. I am being harrased by multiple companies and being told if I do not pay they will ruin my credit and sue me personally. How does this happen?? I am running nothing thru First Data Global so they will not make any monies on my transactions and Ihave retained an attorney to figure this out. How does a company do this? How do they supposedly get hundreds of thousands financed thru these companies for equipment that has no worth and they hold these small business's hostage? How is this legal?
I agreed to, like others, a hotel room key sleeve and key card ad campaign with Velocity in July 2017. The following is taken from my written reports to the Better Business Bureau of the Northwest as well as my credit card company and the State of Oregon Attorney General:
In an nut-shell, despite numerous conversations and emails I never received anything but a cheaply done PDF of a supposed hotel key sleeve.
* * *
On September 18, 2017, Velocity Art Department employee Bryan Hiber promised, in writing, that a hard copy of the advertising material would be sent to me by mid-October. This was never received.
I received an unsolicited and concerning email about potentially fraudulent acting by Velocity on December 29, 2017. Realizing I had not received the promised advertisement sample, and with great concern, I immediately attempted to reach the company. I did reach an person that afternoon and was promised a response “within 24 hours”. I received no return call. I left subsequent messages on the general “customer service” voicemail. My calls were not returned.
On January 2, 2018 I filed a complaint with the Better Business Bureau (BBB). It is complaint #12589991. I subsequently received a response, through BBB, from Velocity that the $1000 (out of $1495) portion of the contract was canceled and they offered me that money in return. There had never been any attempt to contact me or return the funds. I rejected this offer as insufficient.
On Thursday March 22, 2018, I received a letter from Chase Card Services. I had contacted Chase requesting a credit card refund. Chase declined our request based on the response from Velocity.
The response provided by Velocity is both inaccurate and incorrect. They indicated in the response that we met in person, I signed documents in person, and took “merchandise” with me at the end of a meeting. This is incorrect. All communication was done via email and telephone. A contract was signed via e-signature only. This contract was not fulfilled by Velocity. Finally, there was no merchandise. The contract, as clearly stated, was for advertising on a hotel key card. Velocity has, multiple times, lied in the response to Chase Card Services.
Upon receipt of the Chase letter, I telephoned Velocity and spoke with Travis at Velocity customer service. He informed me that he could take my refund request to the appropriate parties. He acknowledged that the Velocity employees who sold me the advertising package are no longer with the company and were released under questionable circumstances. The words "fired" and "lawsuit" was used.
On Monday March 26, Travis telephoned to deny my request for any refund. He stated that as I had rejected the $1,000 through BBB I was no longer entitled to any refund. The call was, according to Travis, recorded by Velocity. On the call I indicated that I never received a copy of the ad copy as promised; I was never informed the $1,000 extension was canceled; and that the Velocity response to Chase Card Services was inaccurate in its description. I was offered, and declined, “in kind services”. This offer was both vague and disingenuous as I have never received any proof that the purchased advertising services and materials were ever produced in the first place.
Velocity, through customer service representative Travis, informed me that the only proof of ad development and key card production they can provide is a pdf of the advertisement. No one at the partnership hotel - The Watson Hotel in Manhattan - can provide proof of the advertisement.
I was also pressured to understand that my continued pursuit of a refund was time consuming and complaining to the Oregon Attorney General Office might “not go in my favor” and could "waste my valuable time".
In addition, Travis committed to telephone me on March 27 with a response to my offer to accept the $1,000 rather than the full amount. I never received a telephone call. I telephoned on Thursday March 29. Travis informed me that, despite the written response to the BBB, the key cards were printed and he just couldn’t not prove they were used by the hotel in question. When the conflicting information was shown I was promised an answer “tomorrow”. It is now over a week later and have to received a response.
AVOID THIS COMPANY AT ALL COST!