Ordered, and eventually received hearing aids from this company! They DID NOT fit my ears and one of them did not work at all! Called to return defective hearing aids, since they supposedly had a 30 day return policy, and was told that I had to wait 2 weeks from the day I received the product to return them! Wow, that is crazy!
I returned promptly after the 2 weeks, and shipped them on July 31, 2021. The hearing aids were received by them on Aug 4, 2021 and signed for by Stone! According to their advertising, they would "credit as soon as they receive the return!"
Well it has been 2 months and have NOT received the credit, and they have gone silent and not returning emails, and you try and call, and the operator tells you there is NO ONE available!
This company needs to be put out of business! Ripping off senior citizens, they should be reported all over the internet, and I plan on doing that!
Placed an order or hearing aids on their website. Paid for and was promised two pair.
After charging me they shipped a pair. Tried them and they were defective. They have me their address to send them back and promised to replace them. Emailed them after they had received them back asking when they were sending me the replacement pair and other pair promised. Waited a week or so and went back to them. At that time they promised a refund. Then they said they were waiting for authorization to send the refund.
Every time I emailed them they said they were still waiting for authoriation. Then they just stopped replying to me. I got two phone numbers and tried both of them and a message came on saying no one was avilable to take my call and call would disconnect.
Purchased hearing aids from them, returned for credit on 7-31-2021, these would not fit my ears, way to big and I am a 5'10" male, only 1 hearing aid worked!
These have a 30 day money back guarantee, and according to their website, will refund them as soon as they recieve them! I traced the package and they recieved them on August, 4, 2021, and now over a month later, still NO credit! I have tried calling, no one answers, and they have gone silent on returning my emails! I will continue to write bad reviews on them, to let other people know that they shouldn't be doing business with this scam company!
Vela Hearing Reviews
Ordered, and eventually received hearing aids from this company! They DID NOT fit my ears and one of them did not work at all! Called to return defective hearing aids, since they supposedly had a 30 day return policy, and was told that I had to wait 2 weeks from the day I received the product to return them! Wow, that is crazy!
I returned promptly after the 2 weeks, and shipped them on July 31, 2021. The hearing aids were received by them on Aug 4, 2021 and signed for by Stone! According to their advertising, they would "credit as soon as they receive the return!"
Well it has been 2 months and have NOT received the credit, and they have gone silent and not returning emails, and you try and call, and the operator tells you there is NO ONE available!
This company needs to be put out of business! Ripping off senior citizens, they should be reported all over the internet, and I plan on doing that!
Placed an order or hearing aids on their website. Paid for and was promised two pair.
After charging me they shipped a pair. Tried them and they were defective. They have me their address to send them back and promised to replace them. Emailed them after they had received them back asking when they were sending me the replacement pair and other pair promised. Waited a week or so and went back to them. At that time they promised a refund. Then they said they were waiting for authorization to send the refund.
Every time I emailed them they said they were still waiting for authoriation. Then they just stopped replying to me. I got two phone numbers and tried both of them and a message came on saying no one was avilable to take my call and call would disconnect.
Purchased hearing aids from them, returned for credit on 7-31-2021, these would not fit my ears, way to big and I am a 5'10" male, only 1 hearing aid worked!
These have a 30 day money back guarantee, and according to their website, will refund them as soon as they recieve them! I traced the package and they recieved them on August, 4, 2021, and now over a month later, still NO credit! I have tried calling, no one answers, and they have gone silent on returning my emails! I will continue to write bad reviews on them, to let other people know that they shouldn't be doing business with this scam company!