Vayama took my money for the air ticket and it included being able to make changes for a fee. They now are not providing that service. They have no working phone and are not answering multiple requests I have sent for changes via email.
I am entitled to make changes/cancellations according to the airlines without a fee if done before the flight. I have been trying to get a hold of them for 6 weeks. My flight is next week and I will lose the ability to make any change as of tomorrow, so, I will lose my ticket because they have simply disappeared.
They cannot be found. Their phone numbers do not work and they are not answering emails.
Vayama is the worse travel group ever. If you want to cancel a ticket they do not respond online and do not allow online cancelation. If you call their customer service number be prepared to be connected to a call center overseas and wait up to an hour and not get any resolution. If you do talk to them about changing a flight or canceling a flight they will charge you for their internal cancelation fees as well as the "airlines cancelation fees" even if you have verified the airline has no cancelation fees. Between their internal and external cancelation fees you will pay more than if you just got a new ticket. If you call the airline direct they cannot and will not help you. As far as I am concerned this company is the biggest travel scam I have ever run accross and I travel 1 to 2 times per month. Stay as far away from www.vayama.com as you can!!
They booked my flight charged my credit card I made arrangements to go take care of 87 year old grandmother and booked hotels rentals and days off. I got a confirmation number and then did not receive email called them to a disconnected number then was in the line for 47 minutes to be told by a non English speaker who I barely understood that the reservation was cancelled!!! My grandmother and kids cried was probably our last chance together How unethical unprofessional and rude!!! Please avoid at all costs many people say their trips were also cancelled if you google other reviews Scammers We should sue them!!
I couldn't make it to one of my flights because of Turkey's coupe. they canceled my entire journey and didn't refund me anything. I couldn't sue them because I had to go to San Jose to do so. Here are the details,
I purchased a ticket on May 3, 2016 from Vayama.com to travel with Turkish Airlines (TR) from IST to IKA on July 24, 2016 and return on Aug 11, 2016. I paid $269.80 for this ticket. I also bought a ticket from United Airlines to go from LAX to IST and return.
On July 16 2016, FAA issued a statement banning any travel to and from Turkey until Aug 31st. This statement made it impossible for me to make it to IST to use the ticket I had purchased from Vayama.com - I live in Los Angles, CA.
Jul 16, TR issued a statement that all travelers would get a refund if they can't make it to their flight due to FAA bans.
July 17 and 18, I called Vayama.com custoemr service on July 17 once and twice on July 18. I waited at least 45 min on phone each time. I couldn't reach anyone on July 17 and first attempt of July 18. On the second attempt on July 18, I reached a representative, but she couldn't help and I got hanged up on.
July 17 and 18, I emailed both Vayama.com and TR on July 17 and 18 stating I can't make it to IST to use my ticket and requested a refund for flight from IST to IKA and stated that I'll use my return ticket (IKA to IST). On July 18, TR sent an email asking me to contact Vayama to get a refund. Vayama did not respond to my emails.
On July 18, United Airline, in light of FAA regulations, changed my ticket to go from LAX to IKA directly but left my return ticket unchanged (returning from IST to LAX). I notified both Vayama and TR. I did not get any response from Vayama. TR asked me to contact Vayama to get a partial refund for the outbound ticket.
On the evening of July 18th, FAA issued another statement and removed the ban.
On July 22nd, I traveled from LAX to IKA (through Germany).
On July 24th, I didn't use my outbound ticket purchased on Vayama.com.
On July 29th, I followed up with Vayama via email.
On July 30th, I received an email from Vayama stating the TR policy for travelers affected by Turkish coup activities does not apply to me and offering $24 refund (which I've not received).
On Aug 2nd, I received an email from TR that Vayama has canceled my return ticket (IKA to IST).
Aug 3rd to 7th, I sent a few emails with Vayama explaining the regular cancellation policy does not apply, TR policy for affected people with coup activities does apply to me, Vayama is late to respond to my request, Vayama should not have canceled my return flight, and asked for a refund for the flight that I didn't use on July 24th. I only received an email with some irrelevant information from Vayama.
On July 7th, I had to buy another ticket to travel from IKA to IST to replace the return flight which was canceled by Vayama.
Booked airfare to Australia through Vayama.com. Needed to change airfare home to new date. Understood there would be a charge, as airlines charge anywhere from $200 to $300. Vayama passed along Air Canada charge of $200 and then $100 for their part, I was Ok with this until they said the increased cost of ticket (at SAME time and SAME destination) would be $700! Yes, $700. Called AirCanada and they were only charging the $200, and could not assist sine reservation was made through third party. Have traveled for 30 years and NEVER witnessed or been a part of such a complete travel SCAM. AT ALL COSTS DO NOT BOOK THROUGH VAYAMA.COM.
I asked Vayama to change my ticket for a flight, Vayama didn't reissue the ticket correctly OR on time -I missed the flight.
I called Vayama to change my flight to from Newark airport to JFK. I was unable to check into the flight because the Lufthansa agent at JFK said Vayama didn't do something correctly when they changed the ticket, Vayama didn't properly transfer the flight from the New Jersey airport to NY JFK. By the time the (Lufthansa) agent helped the Vayama agent walk through making the correct changes on the phone, (even the Lufthansa agent was amazed at the idiocy of the Vayama agent who wouldn't believe something was wrong) it was too late, I wasn't able to make the flight. It gets worse. on top of this, they charged me twice for the unrendered service! I wanted the charges to my credit card dropped and so I called Vayama... I had a very unpleasant conversation with an agent at Vayama who kept repeating the same thing over and over "we made the change to your ticket on time". But the new booking was not done correctly OR on time and I missed my flight.
I've called the Better Business and filed a complaint against Vayama but I thought I'd also put in my review here. I was charged (twice) by Vayama for a ticket change that was not rendered correctly or on time.
This service was very poor, worse then poor. Stay away, there are literally hundreds of unhappy reviews for this rip off company.
PS. If you google Vayama review, a website called "TRUST PILOT" comes up. This is a total fake site with ALL good reviews but its obviously fake if you look at it and it wont allow you to sign up to leave a review.
Vayama.com Reviews
Vayama took my money for the air ticket and it included being able to make changes for a fee. They now are not providing that service. They have no working phone and are not answering multiple requests I have sent for changes via email.
I am entitled to make changes/cancellations according to the airlines without a fee if done before the flight. I have been trying to get a hold of them for 6 weeks. My flight is next week and I will lose the ability to make any change as of tomorrow, so, I will lose my ticket because they have simply disappeared.
They cannot be found. Their phone numbers do not work and they are not answering emails.
Vayama is the worse travel group ever. If you want to cancel a ticket they do not respond online and do not allow online cancelation. If you call their customer service number be prepared to be connected to a call center overseas and wait up to an hour and not get any resolution. If you do talk to them about changing a flight or canceling a flight they will charge you for their internal cancelation fees as well as the "airlines cancelation fees" even if you have verified the airline has no cancelation fees. Between their internal and external cancelation fees you will pay more than if you just got a new ticket. If you call the airline direct they cannot and will not help you. As far as I am concerned this company is the biggest travel scam I have ever run accross and I travel 1 to 2 times per month. Stay as far away from www.vayama.com as you can!!
They booked my flight charged my credit card I made arrangements to go take care of 87 year old grandmother and booked hotels rentals and days off. I got a confirmation number and then did not receive email called them to a disconnected number then was in the line for 47 minutes to be told by a non English speaker who I barely understood that the reservation was cancelled!!! My grandmother and kids cried was probably our last chance together How unethical unprofessional and rude!!! Please avoid at all costs many people say their trips were also cancelled if you google other reviews Scammers We should sue them!!
I couldn't make it to one of my flights because of Turkey's coupe. they canceled my entire journey and didn't refund me anything. I couldn't sue them because I had to go to San Jose to do so. Here are the details,
I purchased a ticket on May 3, 2016 from Vayama.com to travel with Turkish Airlines (TR) from IST to IKA on July 24, 2016 and return on Aug 11, 2016. I paid $269.80 for this ticket. I also bought a ticket from United Airlines to go from LAX to IST and return.
On July 16 2016, FAA issued a statement banning any travel to and from Turkey until Aug 31st. This statement made it impossible for me to make it to IST to use the ticket I had purchased from Vayama.com - I live in Los Angles, CA.
Jul 16, TR issued a statement that all travelers would get a refund if they can't make it to their flight due to FAA bans.
July 17 and 18, I called Vayama.com custoemr service on July 17 once and twice on July 18. I waited at least 45 min on phone each time. I couldn't reach anyone on July 17 and first attempt of July 18. On the second attempt on July 18, I reached a representative, but she couldn't help and I got hanged up on.
July 17 and 18, I emailed both Vayama.com and TR on July 17 and 18 stating I can't make it to IST to use my ticket and requested a refund for flight from IST to IKA and stated that I'll use my return ticket (IKA to IST). On July 18, TR sent an email asking me to contact Vayama to get a refund. Vayama did not respond to my emails.
On July 18, United Airline, in light of FAA regulations, changed my ticket to go from LAX to IKA directly but left my return ticket unchanged (returning from IST to LAX). I notified both Vayama and TR. I did not get any response from Vayama. TR asked me to contact Vayama to get a partial refund for the outbound ticket.
On the evening of July 18th, FAA issued another statement and removed the ban.
On July 22nd, I traveled from LAX to IKA (through Germany).
On July 24th, I didn't use my outbound ticket purchased on Vayama.com.
On July 29th, I followed up with Vayama via email.
On July 30th, I received an email from Vayama stating the TR policy for travelers affected by Turkish coup activities does not apply to me and offering $24 refund (which I've not received).
On Aug 2nd, I received an email from TR that Vayama has canceled my return ticket (IKA to IST).
Aug 3rd to 7th, I sent a few emails with Vayama explaining the regular cancellation policy does not apply, TR policy for affected people with coup activities does apply to me, Vayama is late to respond to my request, Vayama should not have canceled my return flight, and asked for a refund for the flight that I didn't use on July 24th. I only received an email with some irrelevant information from Vayama.
On July 7th, I had to buy another ticket to travel from IKA to IST to replace the return flight which was canceled by Vayama.
Buyer Beware:
Booked airfare to Australia through Vayama.com. Needed to change airfare home to new date. Understood there would be a charge, as airlines charge anywhere from $200 to $300. Vayama passed along Air Canada charge of $200 and then $100 for their part, I was Ok with this until they said the increased cost of ticket (at SAME time and SAME destination) would be $700! Yes, $700. Called AirCanada and they were only charging the $200, and could not assist sine reservation was made through third party. Have traveled for 30 years and NEVER witnessed or been a part of such a complete travel SCAM. AT ALL COSTS DO NOT BOOK THROUGH VAYAMA.COM.
I asked Vayama to change my ticket for a flight, Vayama didn't reissue the ticket correctly OR on time -I missed the flight.
I called Vayama to change my flight to from Newark airport to JFK. I was unable to check into the flight because the Lufthansa agent at JFK said Vayama didn't do something correctly when they changed the ticket, Vayama didn't properly transfer the flight from the New Jersey airport to NY JFK. By the time the (Lufthansa) agent helped the Vayama agent walk through making the correct changes on the phone, (even the Lufthansa agent was amazed at the idiocy of the Vayama agent who wouldn't believe something was wrong) it was too late, I wasn't able to make the flight. It gets worse. on top of this, they charged me twice for the unrendered service! I wanted the charges to my credit card dropped and so I called Vayama... I had a very unpleasant conversation with an agent at Vayama who kept repeating the same thing over and over "we made the change to your ticket on time". But the new booking was not done correctly OR on time and I missed my flight.
I've called the Better Business and filed a complaint against Vayama but I thought I'd also put in my review here. I was charged (twice) by Vayama for a ticket change that was not rendered correctly or on time.
This service was very poor, worse then poor. Stay away, there are literally hundreds of unhappy reviews for this rip off company.
PS. If you google Vayama review, a website called "TRUST PILOT" comes up. This is a total fake site with ALL good reviews but its obviously fake if you look at it and it wont allow you to sign up to leave a review.