I hired Van Lines of America to move me from Mississippi to Florida. There was a 4-month gap between the pickup and delivery date so I also booked monthly storage. I paid for 75% of the move and storage fees and a month before my delivery date I stopped hearing from the company. So, of course, this concerned me prompting me to follow-up with a call to confirm the scheduled delivery date for my furniture. And of course crickets.
They have caller ID so when they saw that it was me calling no one answered. I had to call as a new interested client to get someone on the phone. After calling from a different number I reach someone from the delivery department only to be informed that my status is in "loading" and they have no estimation of the delivery date. I call every date because now we are three days past due. And my calls continue to go unaswered. I have decided to file a police report agaisnt this company. To be continued....
I paid Van Lines of America almost $5,000 to cause me $15,000 in loss and damages. Hiring Van Lines of America was one of the worst mistakes of my life.
They showed gross negligence, unprofessionalism, and a complete lack of care for me, their customer, throughout the entire process:
-Low quote meant to get me to sign that intentionally left off things I mentioned (like the stairs) resulting in additional charges at pickup
-6.5-hour delay in arrival on pickup and packing day, which pushed my move from Georgia to Florida back an entire day
-Unprofessionalism from the packing crew, some of which appeared to be under the influence of drugs (which I reported)
-Refusal to even give a delivery date for almost two weeks--they kept giving me the run-around and I had to call every other day
-Improper packing: things literally thrown in boxes and unprotected, dressers not unpacked resulting in irreparable damages)
Van Lines Of America, LLC. Reviews
I hired Van Lines of America to move me from Mississippi to Florida. There was a 4-month gap between the pickup and delivery date so I also booked monthly storage. I paid for 75% of the move and storage fees and a month before my delivery date I stopped hearing from the company. So, of course, this concerned me prompting me to follow-up with a call to confirm the scheduled delivery date for my furniture. And of course crickets.
They have caller ID so when they saw that it was me calling no one answered. I had to call as a new interested client to get someone on the phone. After calling from a different number I reach someone from the delivery department only to be informed that my status is in "loading" and they have no estimation of the delivery date. I call every date because now we are three days past due. And my calls continue to go unaswered. I have decided to file a police report agaisnt this company. To be continued....
RUN!!! Warning: Extremely disreputable moving company!
I paid Van Lines of America almost $5,000 to cause me $15,000 in loss and damages. Hiring Van Lines of America was one of the worst mistakes of my life.
They showed gross negligence, unprofessionalism, and a complete lack of care for me, their customer, throughout the entire process:
-Low quote meant to get me to sign that intentionally left off things I mentioned (like the stairs) resulting in additional charges at pickup
-6.5-hour delay in arrival on pickup and packing day, which pushed my move from Georgia to Florida back an entire day
-Unprofessionalism from the packing crew, some of which appeared to be under the influence of drugs (which I reported)
-Refusal to even give a delivery date for almost two weeks--they kept giving me the run-around and I had to call every other day
-Improper packing: things literally thrown in boxes and unprotected, dressers not unpacked resulting in irreparable damages)