We contracted with Valley Trenching to trench and install conduit for primary and secondary electrical lines. They demanded payment early and in return promised to complete work per plan and as instructed, and if anything that was done wrong, they would return to correct. The primary line work was done correctly, but the secondary line work was not done according to APS diagram and customer’s instruction. We asked Valley Trenching several times to return and correct their work on the secondary conduit line. They have not returned.
The day of the work, before work started, Valley Trenching asked us to show up to tell them where we wanted the secondary line trenched and where it should turn and stop. We showed up to do just that, although very early in the morning. We instructed Valley Trenching that per guidance they need to keep at least two feet away from the property line.
We told Jason, the main site worker, we intend to put a wall fence along the property line. Jason acknowledged that he understood. He said he may need to do four feet into the property due to vegetation. We told Jason okay, more is fine, just not less than two feet. Then we showed Jason where to turn up and stop. He acknowledged and even helped us mark this location.
During the evening we showed up to check other things going on at our property. We saw that Valley Trenching was still working. As we got ready to leave, the owner (Bill), hounded us for payment. We told him that work was not yet completed and wanted to wait to pay after completion. Bill insisted and pressured us to pay saying that they would work through the night to complete work so we need to pay while we were there. Seeing that we were reluctant, Bill convinced us through a hand shake promise that we have his word that work would be done according to plan and they would come back to correct if it wasn't. We gave Bill the check in full, seeing that they were still working at late hours and thinking that Bill, the owner, would honor his words.
We checked on the work the following day, and saw that the secondary line was not done according to APS guidance and our instruction. We called Valley Trenching immediately. Bill the owner reassured us again that he would return if needed. Then another day later, APS came to the lot to inspect. The inspector showed us pictures that the secondary conduit line falls short of the 2 feet minimum requirement from the property line like we thought.
We again reached out to Valley Trenching and provided pictures from APS as proof that they didn’t do their work as instructed for the secondary line. By this time, our check had cleared our account and money was in their account. The hand-shake promise and the second reassurance over the phone were con tactics to convince and pressure us to pay early and stall for time for the check to clear our account and into theirs. They no longer pick up when we call nor respond to our emails. Beware of how this company conducts business.
Valley Trenching of Arizona Reviews
We contracted with Valley Trenching to trench and install conduit for primary and secondary electrical lines. They demanded payment early and in return promised to complete work per plan and as instructed, and if anything that was done wrong, they would return to correct. The primary line work was done correctly, but the secondary line work was not done according to APS diagram and customer’s instruction. We asked Valley Trenching several times to return and correct their work on the secondary conduit line. They have not returned.
The day of the work, before work started, Valley Trenching asked us to show up to tell them where we wanted the secondary line trenched and where it should turn and stop. We showed up to do just that, although very early in the morning. We instructed Valley Trenching that per guidance they need to keep at least two feet away from the property line.
We told Jason, the main site worker, we intend to put a wall fence along the property line. Jason acknowledged that he understood. He said he may need to do four feet into the property due to vegetation. We told Jason okay, more is fine, just not less than two feet. Then we showed Jason where to turn up and stop. He acknowledged and even helped us mark this location.
During the evening we showed up to check other things going on at our property. We saw that Valley Trenching was still working. As we got ready to leave, the owner (Bill), hounded us for payment. We told him that work was not yet completed and wanted to wait to pay after completion. Bill insisted and pressured us to pay saying that they would work through the night to complete work so we need to pay while we were there. Seeing that we were reluctant, Bill convinced us through a hand shake promise that we have his word that work would be done according to plan and they would come back to correct if it wasn't. We gave Bill the check in full, seeing that they were still working at late hours and thinking that Bill, the owner, would honor his words.
We checked on the work the following day, and saw that the secondary line was not done according to APS guidance and our instruction. We called Valley Trenching immediately. Bill the owner reassured us again that he would return if needed. Then another day later, APS came to the lot to inspect. The inspector showed us pictures that the secondary conduit line falls short of the 2 feet minimum requirement from the property line like we thought.
We again reached out to Valley Trenching and provided pictures from APS as proof that they didn’t do their work as instructed for the secondary line. By this time, our check had cleared our account and money was in their account. The hand-shake promise and the second reassurance over the phone were con tactics to convince and pressure us to pay early and stall for time for the check to clear our account and into theirs. They no longer pick up when we call nor respond to our emails. Beware of how this company conducts business.