Brandon Kolar text my business phone out of the blue one day asking for work to be done on his personal house. As a small business owner in Auburn WA I'm able to recognize other business owners and names good and bad reputation. Brandon's family owns Utility trailer Sales of WA Where they service refrigerated semi trailer as well as service trailers . Brandon oversees much of the hiring and has quite the negative reputation as an employer in auburn.
So when I saw it was him I was hesitant to move forward with servicing. Regardless I decided to give Brandon Kolar of utility trailer sales in Auburn WA the benefit of the doubt. He text me the description of the job with 2 photos. Job was to remove and replace a fascia board on a gable of his home.
I wrote a bid that was extremely easy to read that covered up to 18' linear feet of fascia. Brandon accepted the bid amount of $750 dollars plus tax.
I showed up to do the work, had all the materials and was about 75% complete with the job when I noticed on the opposite side of the gable the fascia also needed replaced. My estimate clearly didn't cover that. I looked at his initial text messages and there's a grey area in regards to interpretation whether or not he said both sides. Regardless I phoned Brandon Kolar and spoke to him in regards to the new development.
He was very matter of fact that he was right I was wrong and there was no negotiation, no working anything out . I referred him politely to review the estimate as it covered 18 linear feet on one side not 36' feet on both sides.
I said I'll go ahead and take care of it if he would just cover the cost of the materials. He said well just finish the one side and we would talk over the weekend. This unfolded Friday later afternoon. I wouldn't have been able to go locate all the additional materials needed to replace the other side of the gable that Friday. I explained I would have it done by the end on Monday . He presses further, I said it will be done the end of Monday that's the best I could do. After that contentious phone call I completed the original job outlined in the original accepted proposal . When I left Friday everything outlined was photographed and completed.
Fast forward to Monday early afternoon, I am in route in the work van with the additional materials strapped to the ladder rack when I start receiving texts from Brandon Kolar the homeowner asking where I was?, if I was going to finish the job?
I replied yes as stated Friday the job would be completed as agreed and I was in route. Crickets , no response. I then asked given the fact he was not present how to proceed with payment collection as I needed to collect payment at completion. Brandon chose not to respond to any of my texts once payment was mentioned. Once I arrived at his house I collected my ladder and saw horses they were left from Friday, cleaned up the nails on the roof and left the job site . It Brandon less than 10 min to start texting with all the texts the second I drove off.
At this point as the owner of the company sometimes we need to know when to cut our losses and realize we can't please everyone. I never invoices Brandon Kolar and just accepted the loss in materials and labor after seeing how angry and unpredictable and unprofessional with zero willingness to bend , budge or accept any sort of accountability for misunderstanding the estimate.
It was Brandon's way or no way and if anyone stands up to him in private or employee he can't handle it. He than took to the internet to attempt to lie and concocted his own story to bad mouth my company and post to review sites.
Despite that , I could still invoice Mr Kolar, proceed with collection actions as well as a mechanics lien on his home and even small claims court. I refuse to do that as I was willing to walk away before Brandon went after my company with false allegations.
Id stay clear of this man as well as this business as long as he is affiliated with it.
Utility Trailer Sales of WA Reviews
Brandon Kolar text my business phone out of the blue one day asking for work to be done on his personal house. As a small business owner in Auburn WA I'm able to recognize other business owners and names good and bad reputation. Brandon's family owns Utility trailer Sales of WA Where they service refrigerated semi trailer as well as service trailers . Brandon oversees much of the hiring and has quite the negative reputation as an employer in auburn.
So when I saw it was him I was hesitant to move forward with servicing. Regardless I decided to give Brandon Kolar of utility trailer sales in Auburn WA the benefit of the doubt. He text me the description of the job with 2 photos. Job was to remove and replace a fascia board on a gable of his home.
I wrote a bid that was extremely easy to read that covered up to 18' linear feet of fascia. Brandon accepted the bid amount of $750 dollars plus tax.
I showed up to do the work, had all the materials and was about 75% complete with the job when I noticed on the opposite side of the gable the fascia also needed replaced. My estimate clearly didn't cover that. I looked at his initial text messages and there's a grey area in regards to interpretation whether or not he said both sides. Regardless I phoned Brandon Kolar and spoke to him in regards to the new development.
He was very matter of fact that he was right I was wrong and there was no negotiation, no working anything out . I referred him politely to review the estimate as it covered 18 linear feet on one side not 36' feet on both sides.
I said I'll go ahead and take care of it if he would just cover the cost of the materials. He said well just finish the one side and we would talk over the weekend. This unfolded Friday later afternoon. I wouldn't have been able to go locate all the additional materials needed to replace the other side of the gable that Friday. I explained I would have it done by the end on Monday . He presses further, I said it will be done the end of Monday that's the best I could do. After that contentious phone call I completed the original job outlined in the original accepted proposal . When I left Friday everything outlined was photographed and completed.
Fast forward to Monday early afternoon, I am in route in the work van with the additional materials strapped to the ladder rack when I start receiving texts from Brandon Kolar the homeowner asking where I was?, if I was going to finish the job?
I replied yes as stated Friday the job would be completed as agreed and I was in route. Crickets , no response. I then asked given the fact he was not present how to proceed with payment collection as I needed to collect payment at completion. Brandon chose not to respond to any of my texts once payment was mentioned. Once I arrived at his house I collected my ladder and saw horses they were left from Friday, cleaned up the nails on the roof and left the job site . It Brandon less than 10 min to start texting with all the texts the second I drove off.
At this point as the owner of the company sometimes we need to know when to cut our losses and realize we can't please everyone. I never invoices Brandon Kolar and just accepted the loss in materials and labor after seeing how angry and unpredictable and unprofessional with zero willingness to bend , budge or accept any sort of accountability for misunderstanding the estimate.
It was Brandon's way or no way and if anyone stands up to him in private or employee he can't handle it. He than took to the internet to attempt to lie and concocted his own story to bad mouth my company and post to review sites.
Despite that , I could still invoice Mr Kolar, proceed with collection actions as well as a mechanics lien on his home and even small claims court. I refuse to do that as I was willing to walk away before Brandon went after my company with false allegations.
Id stay clear of this man as well as this business as long as he is affiliated with it.