Earlier this month, I decided to switch my primary bank account to be USAA. Upon that decision, I closed my other checking account, and submitted for new direct deposit with my company. However, it was too late in the pay period, and instead of direct deposit, they gave me a payroll check. With the payroll check, they gave me my bonus check, both from Paylocity (a very large, easily verifiable payroll company.)
I went to deposit these checks in an ATM around 4:30pm on January 20th. When I got my deposit receipt, it noted that I would have $500.00 available for immediate use. Naturally, I scheduled a few bills that were due to be taken out the following day. When I went to look the following day, much to my surprise the $500.00 that had been available was also on hold, and that the entirety of the money would be on hold until February 2nd, which is 13 days, or 8 business days and completely unreasonable.
I contacted the bank to find out what was going on, and they said that sometimes the available amount changes (which doesn’t make much sense.) I spoke with a supervisor who said that any payments that had already gone through would not be reversed. I filed a grievance with USAA online, and waited for someone to contact me.
Over the weekend I checked on the account and, lo and behold, all of the bills that had been paid were reversed (including one for another USAA account) despite the Supervisor telling me they would not be reversed. USAA also charged me $15.00 for the account that the charges had been reversed on. Both ATT and Chase also charged return payment fees.
Finally, on January 25th a person from the CEO & Executive Staff Offices called me back. He barely discussed the fact that the funds were made available, and then the availability rescinded, AND the supervisor giving me incorrect information. Instead he said that he would “investigate” and that he would “hopefully” get back to me by week’s end, which would be the 29th – NINE days after the deposits were made. I told him that I needed these bills paid, and asked that he release the funds on February 1st, just ONE day sooner than the scheduled date. He was INCREDIBLY rude, and said that he could release the funds, but he wouldn’t because that would mean he has to do it for everyone. The man told me multiple times that he was as high as I was going to get in the company, and that no one else would help me. Basically he said he can help, but he won’t. He also hung up on me, and did not actually assist with my complaint.
I doubt that USAA will do the right thing and make the funds available within a reasonable timeline, or pay for the fees incurred due to their Supervisor giving out inaccurate information. That’s just the kind of company this is. As of now, nothing has been resolved.
I have been trying to obtain documents for 2 auto loans, credit cards and bank account for over 1 yr. from USAA. They refuse to release these documents. I have been locked out of my account and I was told by their employee Andrew Schorn, director of member debt solutions on October 12, 2015 meeting that I could obtain the documents by going to mobile USAA, that did not work as I have tried numerous times.
In the meantime USAA placed 271 calls to me within a 3 month period, after I revoked their permission to call me. Their intentions were to harass me by placing up to 9 calls a day a big TCPA violations.
I am filing a class action lawsuit against them of several other violations. If you want to join the lawsuit, contact me at usaaclassactions at gmail.
They are stalking me on facebook, copying my pics of rock, birds, ocean etc, to show they know where I am and what I am doing to harass me further.
I have been with usaa bank for years and years and have officially had enough. I recently opened a bank account here in my hometown due to usaa not having a branch and not being in control of my money like i want to be. When I opened my new account i switched all automatic bills over to my new bank and expected to keep my usaa open as a savings bank until a company that I have switched over to my new account kept trying to withdraw from the usaa account. Which resulted in numerous overdraft charges and the bill still not being paid!
So I paid the overdraft charges and brought account to a zero balance I then called usaa to close my account and was told that i could not close it that i had to wait for 24 hours to close it. I was not happy and argued my case and got nowhere they sent me over to the resolutions department who was even worse and I was hung up on.
Fast forward 24 hours I call usaa to have the account closed and I am now told i have to wait 5 days to close it its as if they know that charges are going to come through and they want to bank the money this is a terrible way to treat a combat wounded veteran who was willing to lay down his life for his country. But then be screwed in the end by a bank
USAA Aprroved me for Credit Card. In order to participate in credit card program, I had to depsoit $25 minimum into Savings Account. Then they disapproved credit card and kept the $25. I called about getting the $25 back and was told to write a letter which I did twice, as there was no money returned after the first. Obviously the second letter was laughed at too and thrown into their yet another scam victim bin. After three years of waiting, I decideded to file my report hee, and do see here also some of their other scammy ways.
USAA Reviews
Earlier this month, I decided to switch my primary bank account to be USAA. Upon that decision, I closed my other checking account, and submitted for new direct deposit with my company. However, it was too late in the pay period, and instead of direct deposit, they gave me a payroll check. With the payroll check, they gave me my bonus check, both from Paylocity (a very large, easily verifiable payroll company.)
I went to deposit these checks in an ATM around 4:30pm on January 20th. When I got my deposit receipt, it noted that I would have $500.00 available for immediate use. Naturally, I scheduled a few bills that were due to be taken out the following day. When I went to look the following day, much to my surprise the $500.00 that had been available was also on hold, and that the entirety of the money would be on hold until February 2nd, which is 13 days, or 8 business days and completely unreasonable.
I contacted the bank to find out what was going on, and they said that sometimes the available amount changes (which doesn’t make much sense.) I spoke with a supervisor who said that any payments that had already gone through would not be reversed. I filed a grievance with USAA online, and waited for someone to contact me.
Over the weekend I checked on the account and, lo and behold, all of the bills that had been paid were reversed (including one for another USAA account) despite the Supervisor telling me they would not be reversed. USAA also charged me $15.00 for the account that the charges had been reversed on. Both ATT and Chase also charged return payment fees.
Finally, on January 25th a person from the CEO & Executive Staff Offices called me back. He barely discussed the fact that the funds were made available, and then the availability rescinded, AND the supervisor giving me incorrect information. Instead he said that he would “investigate” and that he would “hopefully” get back to me by week’s end, which would be the 29th – NINE days after the deposits were made. I told him that I needed these bills paid, and asked that he release the funds on February 1st, just ONE day sooner than the scheduled date. He was INCREDIBLY rude, and said that he could release the funds, but he wouldn’t because that would mean he has to do it for everyone. The man told me multiple times that he was as high as I was going to get in the company, and that no one else would help me. Basically he said he can help, but he won’t. He also hung up on me, and did not actually assist with my complaint.
I doubt that USAA will do the right thing and make the funds available within a reasonable timeline, or pay for the fees incurred due to their Supervisor giving out inaccurate information. That’s just the kind of company this is. As of now, nothing has been resolved.
I have been trying to obtain documents for 2 auto loans, credit cards and bank account for over 1 yr. from USAA. They refuse to release these documents. I have been locked out of my account and I was told by their employee Andrew Schorn, director of member debt solutions on October 12, 2015 meeting that I could obtain the documents by going to mobile USAA, that did not work as I have tried numerous times.
In the meantime USAA placed 271 calls to me within a 3 month period, after I revoked their permission to call me. Their intentions were to harass me by placing up to 9 calls a day a big TCPA violations.
I am filing a class action lawsuit against them of several other violations. If you want to join the lawsuit, contact me at usaaclassactions at gmail.
They are stalking me on facebook, copying my pics of rock, birds, ocean etc, to show they know where I am and what I am doing to harass me further.
I have been with usaa bank for years and years and have officially had enough. I recently opened a bank account here in my hometown due to usaa not having a branch and not being in control of my money like i want to be. When I opened my new account i switched all automatic bills over to my new bank and expected to keep my usaa open as a savings bank until a company that I have switched over to my new account kept trying to withdraw from the usaa account. Which resulted in numerous overdraft charges and the bill still not being paid!
So I paid the overdraft charges and brought account to a zero balance I then called usaa to close my account and was told that i could not close it that i had to wait for 24 hours to close it. I was not happy and argued my case and got nowhere they sent me over to the resolutions department who was even worse and I was hung up on.
Fast forward 24 hours I call usaa to have the account closed and I am now told i have to wait 5 days to close it its as if they know that charges are going to come through and they want to bank the money this is a terrible way to treat a combat wounded veteran who was willing to lay down his life for his country. But then be screwed in the end by a bank
USAA Aprroved me for Credit Card. In order to participate in credit card program, I had to depsoit $25 minimum into Savings Account. Then they disapproved credit card and kept the $25. I called about getting the $25 back and was told to write a letter which I did twice, as there was no money returned after the first. Obviously the second letter was laughed at too and thrown into their yet another scam victim bin. After three years of waiting, I decideded to file my report hee, and do see here also some of their other scammy ways.