I contacted Navistar Van lines 2/23/22 with my initial contact being Justin ,an estimator. Those I spoke with beyond Justin are: Christopher (dispatcher), Anthony Bucco(estimator), Scott Thomas (quality control), Michelle ,Sarah Capola and Rachele (customer service. (800 380 5098 x 10014.
March 3,2022: Story and promises:
1. A 53 foot TRUCK TO MAKE THE MOVE WORK
2. NO EXTRA COSTS
3. IF ANYTHING IS MISSED, WE WILL PICK IT UP.
4. A PROFESSIONAL CREW
None of this proved accurate nor provided.
After my initial contact with Justin,,,,,,, I was directed to Anthony Bucco to further the estimate.
He of course is on the phone and I, at home in Arizona. We virtually walked thru my home to get a cost.
His estimate was: $8,057.21. Load was 1713 cu.ft.
Christopher offered me a $500.00 moving credit in the meantime. several confirming calls with Anthony from Marc 4 thru 11th.all confirming the move.
March 17th: Scott Thomas calls with a need to verify the substance of the load (property to move). After this call Scott indicates a need to increase the load by 300 cubuc feet and requires an additional $2000.00 deposit beyond the already paid $2,175.00. Of course I had to proceed and thus giving the added deposit.
Navistar re assigned our move a carrier out of Van Nuys, California, USA LOGISTICS.
USA LOGISTICS personnel include: Genesis, Brenda, David the moving supervisor and Ben(no last name) the manager of USA LOGISTICS.
March 19th: Day of the move. Met with David the in charge supervisor. Crew shows up at 2:30 pm. He could only complain about the size of the load. I informed him it had been estimated, reviewed and by those at Navistar.
David said it will require an additional $13,300.00.
Once the load was removed from the house and placed on the street and our belongings will remain in Arizona and on the street unless he got his check holding my belongings HOSTAGE.
The first Box truck being used was half full in the 2+ hours they were loading. He then demanded the additional check and that this crew had further movers to do. I left and returned within 45 minutes with his check. The truck at this point was closed with the loading 5 foot lift gate filled with our property when there was yet still another truck to use.
He would not open the box truck. VERY ODD!!
He hurried me thru my house to verify all is gone (10 minutes time, had me sign the list that was virtually illegible and off he went.
As they drove away I was then able to identify many things left behind and he nor the crew came to retrieve them.
I tried calling Navistar to no avail. They're in Florida and closed for the day and it's Friday.
I had to rent a u haul trailer and load what was left and headed out the next morning to Arkansas (our new home.)
March 24th, 2022. The arrival of our property. Yes it did arrive on a 53 foot truck Trailer.
The trailer and crew to unload was operated by Travis Ackerman of Buckeye Arizona.
The trailer is but HALF full of our property. Why? because tha'ts all that it took to make the move possible.
This trailer, manufactured by Northwest Truck and Trailer402012th Ave .NW Fargo North Dakota with a Capacity of a 33 Cubic feet according to the manufacturer. It has a total of 11 sections. My load consisted of 5.5 sections. That's half and equates to 1650cu.ft.
The crew was not a pro moving crew.
I was due to pay another $7,000.00 or the load remains on the truck.
I've now paid $3,375.00 in deposits, $13,300.00 in Hostage demands while in Arizona, another $7,000 at the arrival in Arkansas not to mention the $500. rental for the U haul Trailer. I paid in total: $24,175.00 for an estimated move to cost $8,057.21. That's an over charge of$16,117.79
What I've done is called and texted Michele of Navistar on the very day of the move. ZERO REPLY.
The condition of our property was deplorable ranging from broken legs off antique chairs, living room chairs broken Harley windshields, broken dresser frames, and more.
After months of zero responses, I wrote emails and texted to Navistar specifically Michele and Sarah and Ben the USA LOGISTIC manager. I followed up with calls in the following weeks with zero responses or resolve in any way. this from September 12, October 17th, November 3rd, all to
and with USA LOGISTICS .
Promises from Sarah and Michele of Navistar to make contact with USA LOGISTICS Nothing.
Calls to Navistar December 4th, 6th and 12th. No results
January12, 2023 called Navistar. Zero results.
February2, 2023 filed with USDOT. Claim. # 100219738
February 24,2023, I attempted to contact Navistar and USA LOGISTICS. Nothing!
At the end of this all, I've lost a couple boxes that never made it to my new home containing photographs of my family of many years past beyond my years of aged 70 at the time. Photos of my parent as teens, young adults. It all gone.
the names within are accurate. The events are accurate. the dates are accurate. the stated damages are accurate. and yes I have pictures of such.
On september 3, 2021, i contracted with usa logistics Steve d.) to move 2249 cubic feet of furniture from incline village, nv to show low, az. The cost was determined to be $12368.68 which was 2249 cf at a rate of $5.17/cubic feet. At that time, i was requested to make a good faith deposit of $3268., which i did using a credit card. The move was schedule for september 6-7, 2021.
I was instructed to have a bank check for $4900 prepared to give to the driver on the day of the move. When the driver Dave) arrived he informed me that his truck was not big enough to move all the furniture and attempted to find another truck that might be "passing through" by contacting his dispatcher, ben. The driver then told me that i had over 4400 cf and that his truck could barely take 4000 cf. As a result of doubling the amount of cubic feet, the total cost was now going to be $24264.85! Keep in mind that i had spent 2 full days prior to this, reviewing the cubic footage of my inventory with nicole and valerie.)that translated to my having to pay an additional $11895.97 that morning!! all of our personal belongings had already been moved and the closing on the house was scheduled for the following week, so i was forced to come up with the additional amount, otherise the move was not going to happen. It was suggest by ben that an alternative would be that they would only take the amount of cubic feet i had already paid for, and then i could find someone else to move the rest! really!!! even though i had in good faith agreed to pay the original $12368.68 to have all my furniture moved by usa logistics, and had followed their payment procedures as requested, i was now being strong-armed to pay the additional amount. It was 6:30 in the morning, and being stressed already, i regretfully charged the additional amount to my credit card. Additionally, i was told that because the move included traveling through arizona, i had to pay more up front as well. No explanation was given as to what arizona had to do with anything.
What is most confusing is that a 53-foot tractor trailer holds approximately 3400 cf. The truck that arrived was a 35-40 foot box truck and yet, all of my furniture fit into that truck! it took them all day to load the truck and they finally pulled out at 5:30 pm.
Upon delivery of my goods, which was 3 days later than i was told, i had multiple broken items, and virtually every piece of furniture had some sort of dent or gouge. As soon as the mover left, i immediately stopped payment for the second amount on my credit card. However, now i am fighting citibank for the credit of that amount!!)
Bottom line, as you can see, my experience is not so different from the other scamion on this company. I have sent letters with photographic evidence to the board of transportation, the better business bureau of los angeles, the attorneys general of both nevada and california and have recieved absolutly no support other than the boiler plate letter acknowledging receipt of my letter to them. Additionally i have filed a damages claim through anthem claim management, which was processed and eventually sent to usa logistics for payment. That took place on july 2022. I have called usa logistics once a month since that time to ask where my reimbursement payment is, and every single time, "brenda" tells me that she has the information and has forwarded it to accounts payable. I have not seen this money, and brenda would not give me their mailing address in order to file a complaint with the state insurance regulator. Wonder why?---not!!
This company hired cheap labor young latinos inexperienced. I requested all my things to be packed since i have severe arthritis. They were supposed to use 2 trucks for the loading, instead all my things were stuffed into one truck. They micro dismanteled all my things upon unloading my things in las cruces NM, my furniture was distroyed.
My 73 inch tv damaged the base parts of the tv broken, matress set missing, furniture broken, wall picture missing, jewlry stolen, stained glass dinette table broken in half, my 2 bikes smashed. The men unloading my things said what was done to my things was unecessary, my desk unit severely damaged. I took pictures of items destroyed. My fragile items were all stuffed without wrapping nicely in a garment box.
I want the money returned 10,000.00 and the money for all my things damaged. I have lots of photos but dont know how yo down load them yet.
This company hired cheap labor young latinos inexperienced. I requested all my things to be packed since i have severe arthritis. They were supposed to use 2 trucks for the loading, instead all my things were stuffed into one truck. They micro dismanteled all my things upon unloading my things in las cruces NM, my furniture was distroyed.
My 73 inch tv damaged the base parts of the tv broken, matress set missing, furniture broken, wall picture missing, jewlry stolen, stained glass dinette table broken in half, my 2 bikes smashed. The men unloading my things said what was done to my things was unecessary, my desk unit severely damaged. I took pictures of items destroyed. My fragile items were all stuffed without wrapping nicely in a garment box.
I want the money returned 10,000.00 and the money for all my things damaged. I have lots of photos but dont know how yo down load them yet.
We moved a truck load for dagan back on 1/19/2019 and he wont pay the invoice. It was $5800.00 and its been 2.5 years. He gets the money from the people moving and then never pays his vendors. His cell is 818-943-3309. Do not use this company.
My boyfriend and I hired the broker firm Top Country Moving to arrange our move from CA to NY and they hired USA Logistics aka USA Movers and State to State Logistics. Keep in mind, we trusted TCM to hire a reputable moving company and we were kept in the dark with who they chose. I figured it out by doing a reverse phone search. I’m not sure how USA Logistics is able to legally operate a business with all complaints and negligence but I’m in the process of taking legal action against both companies involved in our move. They were paid to pack and transport our things across the country and I’m at a loss for words in describing the $8,346.55 in damages they caused us.
(For reference, here’s a link to the 150 photos showcasing this nightmare. https://flic.kr/ps/3W6EmU )
1) In the last three years USA Logistics has 97 complaints according to the Federal Motor Carrier Safety Administration; an F rating with the BBB; and they have been convicted of multiple crimes, and taken to court by both business and individuals.
2) We were told by Austin C. of TCM that he “personally knows the individual” who will be overseeing our move and that this person photographs everything before packing it. When we proceed with our case we will request those photos to show the condition of our belongings before USA Logistics ruined them.
3) Rachel J. of TCM assured us that the moving company would know how to pack glass and valuables. She also said if we were still concerned to take “fragile” stickers on the items. USA Logistics not only ignored the stickers, they items were thrown in the bottom of a box filled with heavy boots, clothing and glass items resting on top and not wrapped at all.
4) When USA Logistics arrived to pack our belongings they called to say that TCM underestimated the amount of boxes needed and because of this we would have to pay an extra $4,000.00 on the spot or they would leave most of our things.
5) We paid $779 for packing materials and many were not provided.
a) 1 mirror box.
b) 2 lamp boxes. USA Logistics put our lamp shades in a box with workout equipment and hangers and they’re now ruined; also, 3 lamp bases are ruined.
c) 16 wardrobe boxes with bars. USA Logistics stuffed our clothing into boxes that were over 5 ft and mixed with shoes, glass valuables (with “fragile” stickers), loose pieces of jewelry, and perfume bottles and there was no hanging bar.
d) 2 TV boxes. USA Logistics failed to secure our TV in boxes and one is ruined. They put it at the bottom of a box with a laptop resting up against it, which scratched the screen. Also, the cord is missing.
6) Movers from USA Logistics were drinking on the job and threw their used beer (Modelo, to be exact) into a box with our valuable possessions. (This during a COVID 19 pandemic.)
7) USA Logistics ruined three designer jackets because instead of hanging them, they stacked them together and jammed them into a box which left imprints on each; one was custom-made.
8) USA Logistics ruined two designer purses by jamming them together into a box which was filled with heavy items placed directly on top of them.
9) USA Logistics ruined an Alice + Olivia dress with the tags still attached because they placed heavy items directly on top and scratched the fabric.
10) USA Logistics placed dirty shoes on top of our clean bedding, clothing, and towels. We’ve had to spend hundreds of dollars to wash our items.
11) We were promised quilted blankets and bubble wrap to protect our furniture. With the exception of a chair and kitchen table, USA Logistics failed to wrap our furniture. Now, most of it is damaged or ruined beyond repair.
12) USA Logistics taped several of our items and expensive furniture together with heavy duty tape causing rips, tears, and paint chips.
13) USA Logistics packed our kitchen silverware (including knives) into the bottom of a box which could have caused serious bodily injury.
14) USA Logistics created a potential health hazard by mixing various cleaning supplies and chemicals and not securing them; baking soda and powdered bleach mixed with liquid cleaning products and covered the contents of the box.
15) USA Logistics covered multiple boxes and items with hot sauce, which leads us to believe this was an intentional act. Aside from boxes, there was hot sauce on a clothing rack, punching bag, and keyboard stand.
16) USA Logistics placed a yellow substance on our shower curtain, which has us wondering if one of the movers didn’t relieve themselves on it.
17) USA Logistics stripped the screws on our floral bench so that we couldn’t put it back together properly. They were stripped so badly it leads us to believe this was done intentionally.
18) About a week and a half ago we spoke with Victoria P. She told us we "turned down insurance" when USA Logistics arrived. That is a COMPLETE LIE.
a) Austin C. told my father and I that TCM pays the full price for any damaged items "unlike those other companies." So we don't need to worry about purchasing 3rd party insurance.
b) They knew that a friend would be at our apt on moving day and everything was to be set up before arrival.
c) No one at USA Logistics asked our friend about insurance. Instead, USA Logistics wrote "void" on the paper. Our friend (who was in constant communication with us), said he was never asked about insurance. It was our friend who made the call letting us know they were demanding an extra $4,000 before they started.
d) She also committed fraud by saying we had the wrong USA Logistics owner regarding the negative info we found.
IF YOU VALUE YOUR POSSESSIONS, DO NOT HIRE THESE CRIMINALS!
Top Country Moving and USA Logistics have an ongoing court case, and soon, they’ll have another!
Let's start with the workers of this company weren't wearing masks the whole move. I called to inform the company that my load amount was changing and was told the driver would make adjustments when he got here as far as the pricing. This is my first time using a moving company so I didn't realize that he was going to make a price adjustment to my AFTER they had loaded everything. The price difference was $2500.00... for that large of a price difference I should've been quoted that to make sure that it was OK before they had loaded my belongings.
They then proceeded to tell me if I wasn't going to pay that they were going to unload all of my belongings at 10 PM at night and leave it on the road and refused to leave it in the driveway. I basically got bullied into paying them 800$ more to keep and additional 10boxes that wasn't in my original quote... I had to leave all of my furniture behind as I couldn't make new arrangements and have my stuff left in the road at 10pm at night. Shame on this business for doing this to people especially during a pandemic.
We moved a truck load of freight for USA Logistics/ Dagan Vashmir cell# 818-943-3309 and we have never been paid.
The shipment was suppsed to be paid in Janurary and now its May and we still have not been paid. We are finding out that this Dagan Vashmir does this to multiple people. He just flat out doesnt pay people for the services he contract for.
I spent 5 days going over weight and cu sq feet of our items for a 1/1/1 with Richard Marshall of USA Logistics and i was told it would cost toal 2,135.88 but i receiving an early booking discount of $550 and would only need to pay $1,778.11 for the total move. I paid the $478.11 deposit . Richard then told me to have two money orders ready for pick up and drop of $650 each . The day the movers came i asked the guy in charge who do i make the money order out to and he said wait till they loaded our items up i packed 95% of our household goods so they had a few things to break down . While they where doing that the guy Ben in charge had me sign off on some papers that seem routine and he was rushing me. Once they truck was packed he sprung on me that the weight was over and he did not show me the scale i felt being we needed to be at our new place and my gf is pregnant it was akward so i had to pay him instead of the 650 for pick up i had to pay $1,953 and still owe $900 on drop off .
They total got me being they had me sign the documents under duress first. After they left i called the co and they passed me off to the driver supervisor dispatch who was rude and said he would get back to me and never did Richard Marshall has not replied to any of my emails as well after me signing the moving contract . I called again after our stuff did not arrived and the girl hung up on me because he had to keep repeating herself because her english was not clear . My gf called and a man gave her the driver number . I texted the driver like we where told and it was the wrong number .
we called the co again and only after threatening to call the police to report our stuff stolen did they call me back with the right number for the driver. The driver said about three days and told me he was going to charge me for the flight of stairs that was included and also where we live you can bring an 18 wheeler in according to the property management its done all the time but to make more money off me the driver wanted to shuttle it and he was from a completely different co i rented a 15ft uhaul and moved everything by myself we didnt have that much stuff no appliances no bed i even sold our bycycles to cut cost our couch was in a box still
They ripped us off and our stuff is damaged and they are not responding to emails They driver was also mad i did not have cash and took his information
USA Logistics Reviews
The following is true.
I contacted Navistar Van lines 2/23/22 with my initial contact being Justin ,an estimator. Those I spoke with beyond Justin are: Christopher (dispatcher), Anthony Bucco(estimator), Scott Thomas (quality control), Michelle ,Sarah Capola and Rachele (customer service. (800 380 5098 x 10014.
March 3,2022: Story and promises:
1. A 53 foot TRUCK TO MAKE THE MOVE WORK
2. NO EXTRA COSTS
3. IF ANYTHING IS MISSED, WE WILL PICK IT UP.
4. A PROFESSIONAL CREW
None of this proved accurate nor provided.
After my initial contact with Justin,,,,,,, I was directed to Anthony Bucco to further the estimate.
He of course is on the phone and I, at home in Arizona. We virtually walked thru my home to get a cost.
His estimate was: $8,057.21. Load was 1713 cu.ft.
Christopher offered me a $500.00 moving credit in the meantime. several confirming calls with Anthony from Marc 4 thru 11th.all confirming the move.
March 17th: Scott Thomas calls with a need to verify the substance of the load (property to move). After this call Scott indicates a need to increase the load by 300 cubuc feet and requires an additional $2000.00 deposit beyond the already paid $2,175.00. Of course I had to proceed and thus giving the added deposit.
Navistar re assigned our move a carrier out of Van Nuys, California, USA LOGISTICS.
USA LOGISTICS personnel include: Genesis, Brenda, David the moving supervisor and Ben(no last name) the manager of USA LOGISTICS.
March 19th: Day of the move. Met with David the in charge supervisor. Crew shows up at 2:30 pm. He could only complain about the size of the load. I informed him it had been estimated, reviewed and by those at Navistar.
David said it will require an additional $13,300.00.
Once the load was removed from the house and placed on the street and our belongings will remain in Arizona and on the street unless he got his check holding my belongings HOSTAGE.
The first Box truck being used was half full in the 2+ hours they were loading. He then demanded the additional check and that this crew had further movers to do. I left and returned within 45 minutes with his check. The truck at this point was closed with the loading 5 foot lift gate filled with our property when there was yet still another truck to use.
He would not open the box truck. VERY ODD!!
He hurried me thru my house to verify all is gone (10 minutes time, had me sign the list that was virtually illegible and off he went.
As they drove away I was then able to identify many things left behind and he nor the crew came to retrieve them.
I tried calling Navistar to no avail. They're in Florida and closed for the day and it's Friday.
I had to rent a u haul trailer and load what was left and headed out the next morning to Arkansas (our new home.)
March 24th, 2022. The arrival of our property. Yes it did arrive on a 53 foot truck Trailer.
The trailer and crew to unload was operated by Travis Ackerman of Buckeye Arizona.
The trailer is but HALF full of our property. Why? because tha'ts all that it took to make the move possible.
This trailer, manufactured by Northwest Truck and Trailer402012th Ave .NW Fargo North Dakota with a Capacity of a 33 Cubic feet according to the manufacturer. It has a total of 11 sections. My load consisted of 5.5 sections. That's half and equates to 1650cu.ft.
The crew was not a pro moving crew.
I was due to pay another $7,000.00 or the load remains on the truck.
I've now paid $3,375.00 in deposits, $13,300.00 in Hostage demands while in Arizona, another $7,000 at the arrival in Arkansas not to mention the $500. rental for the U haul Trailer. I paid in total: $24,175.00 for an estimated move to cost $8,057.21. That's an over charge of$16,117.79
What I've done is called and texted Michele of Navistar on the very day of the move. ZERO REPLY.
The condition of our property was deplorable ranging from broken legs off antique chairs, living room chairs broken Harley windshields, broken dresser frames, and more.
After months of zero responses, I wrote emails and texted to Navistar specifically Michele and Sarah and Ben the USA LOGISTIC manager. I followed up with calls in the following weeks with zero responses or resolve in any way. this from September 12, October 17th, November 3rd, all to
and with USA LOGISTICS .
Promises from Sarah and Michele of Navistar to make contact with USA LOGISTICS Nothing.
Calls to Navistar December 4th, 6th and 12th. No results
January12, 2023 called Navistar. Zero results.
February2, 2023 filed with USDOT. Claim. # 100219738
February 24,2023, I attempted to contact Navistar and USA LOGISTICS. Nothing!
At the end of this all, I've lost a couple boxes that never made it to my new home containing photographs of my family of many years past beyond my years of aged 70 at the time. Photos of my parent as teens, young adults. It all gone.
the names within are accurate. The events are accurate. the dates are accurate. the stated damages are accurate. and yes I have pictures of such.
On september 3, 2021, i contracted with usa logistics Steve d.) to move 2249 cubic feet of furniture from incline village, nv to show low, az. The cost was determined to be $12368.68 which was 2249 cf at a rate of $5.17/cubic feet. At that time, i was requested to make a good faith deposit of $3268., which i did using a credit card. The move was schedule for september 6-7, 2021.
I was instructed to have a bank check for $4900 prepared to give to the driver on the day of the move. When the driver Dave) arrived he informed me that his truck was not big enough to move all the furniture and attempted to find another truck that might be "passing through" by contacting his dispatcher, ben. The driver then told me that i had over 4400 cf and that his truck could barely take 4000 cf. As a result of doubling the amount of cubic feet, the total cost was now going to be $24264.85! Keep in mind that i had spent 2 full days prior to this, reviewing the cubic footage of my inventory with nicole and valerie.)that translated to my having to pay an additional $11895.97 that morning!! all of our personal belongings had already been moved and the closing on the house was scheduled for the following week, so i was forced to come up with the additional amount, otherise the move was not going to happen. It was suggest by ben that an alternative would be that they would only take the amount of cubic feet i had already paid for, and then i could find someone else to move the rest! really!!! even though i had in good faith agreed to pay the original $12368.68 to have all my furniture moved by usa logistics, and had followed their payment procedures as requested, i was now being strong-armed to pay the additional amount. It was 6:30 in the morning, and being stressed already, i regretfully charged the additional amount to my credit card. Additionally, i was told that because the move included traveling through arizona, i had to pay more up front as well. No explanation was given as to what arizona had to do with anything.
What is most confusing is that a 53-foot tractor trailer holds approximately 3400 cf. The truck that arrived was a 35-40 foot box truck and yet, all of my furniture fit into that truck! it took them all day to load the truck and they finally pulled out at 5:30 pm.
Upon delivery of my goods, which was 3 days later than i was told, i had multiple broken items, and virtually every piece of furniture had some sort of dent or gouge. As soon as the mover left, i immediately stopped payment for the second amount on my credit card. However, now i am fighting citibank for the credit of that amount!!)
Bottom line, as you can see, my experience is not so different from the other scamion on this company. I have sent letters with photographic evidence to the board of transportation, the better business bureau of los angeles, the attorneys general of both nevada and california and have recieved absolutly no support other than the boiler plate letter acknowledging receipt of my letter to them. Additionally i have filed a damages claim through anthem claim management, which was processed and eventually sent to usa logistics for payment. That took place on july 2022. I have called usa logistics once a month since that time to ask where my reimbursement payment is, and every single time, "brenda" tells me that she has the information and has forwarded it to accounts payable. I have not seen this money, and brenda would not give me their mailing address in order to file a complaint with the state insurance regulator. Wonder why?---not!!
How this company can still operate is beyond me.
This company hired cheap labor young latinos inexperienced. I requested all my things to be packed since i have severe arthritis. They were supposed to use 2 trucks for the loading, instead all my things were stuffed into one truck. They micro dismanteled all my things upon unloading my things in las cruces NM, my furniture was distroyed.
My 73 inch tv damaged the base parts of the tv broken, matress set missing, furniture broken, wall picture missing, jewlry stolen, stained glass dinette table broken in half, my 2 bikes smashed. The men unloading my things said what was done to my things was unecessary, my desk unit severely damaged. I took pictures of items destroyed. My fragile items were all stuffed without wrapping nicely in a garment box.
I want the money returned 10,000.00 and the money for all my things damaged. I have lots of photos but dont know how yo down load them yet.
This company hired cheap labor young latinos inexperienced. I requested all my things to be packed since i have severe arthritis. They were supposed to use 2 trucks for the loading, instead all my things were stuffed into one truck. They micro dismanteled all my things upon unloading my things in las cruces NM, my furniture was distroyed.
My 73 inch tv damaged the base parts of the tv broken, matress set missing, furniture broken, wall picture missing, jewlry stolen, stained glass dinette table broken in half, my 2 bikes smashed. The men unloading my things said what was done to my things was unecessary, my desk unit severely damaged. I took pictures of items destroyed. My fragile items were all stuffed without wrapping nicely in a garment box.
I want the money returned 10,000.00 and the money for all my things damaged. I have lots of photos but dont know how yo down load them yet.
We moved a truck load for dagan back on 1/19/2019 and he wont pay the invoice. It was $5800.00 and its been 2.5 years. He gets the money from the people moving and then never pays his vendors. His cell is 818-943-3309. Do not use this company.
My boyfriend and I hired the broker firm Top Country Moving to arrange our move from CA to NY and they hired USA Logistics aka USA Movers and State to State Logistics. Keep in mind, we trusted TCM to hire a reputable moving company and we were kept in the dark with who they chose. I figured it out by doing a reverse phone search. I’m not sure how USA Logistics is able to legally operate a business with all complaints and negligence but I’m in the process of taking legal action against both companies involved in our move. They were paid to pack and transport our things across the country and I’m at a loss for words in describing the $8,346.55 in damages they caused us.
(For reference, here’s a link to the 150 photos showcasing this nightmare. https://flic.kr/ps/3W6EmU )
1) In the last three years USA Logistics has 97 complaints according to the Federal Motor Carrier Safety Administration; an F rating with the BBB; and they have been convicted of multiple crimes, and taken to court by both business and individuals.
2) We were told by Austin C. of TCM that he “personally knows the individual” who will be overseeing our move and that this person photographs everything before packing it. When we proceed with our case we will request those photos to show the condition of our belongings before USA Logistics ruined them.
3) Rachel J. of TCM assured us that the moving company would know how to pack glass and valuables. She also said if we were still concerned to take “fragile” stickers on the items. USA Logistics not only ignored the stickers, they items were thrown in the bottom of a box filled with heavy boots, clothing and glass items resting on top and not wrapped at all.
4) When USA Logistics arrived to pack our belongings they called to say that TCM underestimated the amount of boxes needed and because of this we would have to pay an extra $4,000.00 on the spot or they would leave most of our things.
5) We paid $779 for packing materials and many were not provided.
a) 1 mirror box.
b) 2 lamp boxes. USA Logistics put our lamp shades in a box with workout equipment and hangers and they’re now ruined; also, 3 lamp bases are ruined.
c) 16 wardrobe boxes with bars. USA Logistics stuffed our clothing into boxes that were over 5 ft and mixed with shoes, glass valuables (with “fragile” stickers), loose pieces of jewelry, and perfume bottles and there was no hanging bar.
d) 2 TV boxes. USA Logistics failed to secure our TV in boxes and one is ruined. They put it at the bottom of a box with a laptop resting up against it, which scratched the screen. Also, the cord is missing.
6) Movers from USA Logistics were drinking on the job and threw their used beer (Modelo, to be exact) into a box with our valuable possessions. (This during a COVID 19 pandemic.)
7) USA Logistics ruined three designer jackets because instead of hanging them, they stacked them together and jammed them into a box which left imprints on each; one was custom-made.
8) USA Logistics ruined two designer purses by jamming them together into a box which was filled with heavy items placed directly on top of them.
9) USA Logistics ruined an Alice + Olivia dress with the tags still attached because they placed heavy items directly on top and scratched the fabric.
10) USA Logistics placed dirty shoes on top of our clean bedding, clothing, and towels. We’ve had to spend hundreds of dollars to wash our items.
11) We were promised quilted blankets and bubble wrap to protect our furniture. With the exception of a chair and kitchen table, USA Logistics failed to wrap our furniture. Now, most of it is damaged or ruined beyond repair.
12) USA Logistics taped several of our items and expensive furniture together with heavy duty tape causing rips, tears, and paint chips.
13) USA Logistics packed our kitchen silverware (including knives) into the bottom of a box which could have caused serious bodily injury.
14) USA Logistics created a potential health hazard by mixing various cleaning supplies and chemicals and not securing them; baking soda and powdered bleach mixed with liquid cleaning products and covered the contents of the box.
15) USA Logistics covered multiple boxes and items with hot sauce, which leads us to believe this was an intentional act. Aside from boxes, there was hot sauce on a clothing rack, punching bag, and keyboard stand.
16) USA Logistics placed a yellow substance on our shower curtain, which has us wondering if one of the movers didn’t relieve themselves on it.
17) USA Logistics stripped the screws on our floral bench so that we couldn’t put it back together properly. They were stripped so badly it leads us to believe this was done intentionally.
18) About a week and a half ago we spoke with Victoria P. She told us we "turned down insurance" when USA Logistics arrived. That is a COMPLETE LIE.
a) Austin C. told my father and I that TCM pays the full price for any damaged items "unlike those other companies." So we don't need to worry about purchasing 3rd party insurance.
b) They knew that a friend would be at our apt on moving day and everything was to be set up before arrival.
c) No one at USA Logistics asked our friend about insurance. Instead, USA Logistics wrote "void" on the paper. Our friend (who was in constant communication with us), said he was never asked about insurance. It was our friend who made the call letting us know they were demanding an extra $4,000 before they started.
d) She also committed fraud by saying we had the wrong USA Logistics owner regarding the negative info we found.
IF YOU VALUE YOUR POSSESSIONS, DO NOT HIRE THESE CRIMINALS!
Top Country Moving and USA Logistics have an ongoing court case, and soon, they’ll have another!
Let's start with the workers of this company weren't wearing masks the whole move. I called to inform the company that my load amount was changing and was told the driver would make adjustments when he got here as far as the pricing. This is my first time using a moving company so I didn't realize that he was going to make a price adjustment to my AFTER they had loaded everything. The price difference was $2500.00... for that large of a price difference I should've been quoted that to make sure that it was OK before they had loaded my belongings.
They then proceeded to tell me if I wasn't going to pay that they were going to unload all of my belongings at 10 PM at night and leave it on the road and refused to leave it in the driveway. I basically got bullied into paying them 800$ more to keep and additional 10boxes that wasn't in my original quote... I had to leave all of my furniture behind as I couldn't make new arrangements and have my stuff left in the road at 10pm at night. Shame on this business for doing this to people especially during a pandemic.
We moved a truck load of freight for USA Logistics/ Dagan Vashmir cell# 818-943-3309 and we have never been paid.
The shipment was suppsed to be paid in Janurary and now its May and we still have not been paid. We are finding out that this Dagan Vashmir does this to multiple people. He just flat out doesnt pay people for the services he contract for.
Incident Description
I spent 5 days going over weight and cu sq feet of our items for a 1/1/1 with Richard Marshall of USA Logistics and i was told it would cost toal 2,135.88 but i receiving an early booking discount of $550 and would only need to pay $1,778.11 for the total move. I paid the $478.11 deposit . Richard then told me to have two money orders ready for pick up and drop of $650 each . The day the movers came i asked the guy in charge who do i make the money order out to and he said wait till they loaded our items up i packed 95% of our household goods so they had a few things to break down . While they where doing that the guy Ben in charge had me sign off on some papers that seem routine and he was rushing me. Once they truck was packed he sprung on me that the weight was over and he did not show me the scale i felt being we needed to be at our new place and my gf is pregnant it was akward so i had to pay him instead of the 650 for pick up i had to pay $1,953 and still owe $900 on drop off .
They total got me being they had me sign the documents under duress first. After they left i called the co and they passed me off to the driver supervisor dispatch who was rude and said he would get back to me and never did Richard Marshall has not replied to any of my emails as well after me signing the moving contract . I called again after our stuff did not arrived and the girl hung up on me because he had to keep repeating herself because her english was not clear . My gf called and a man gave her the driver number . I texted the driver like we where told and it was the wrong number .
we called the co again and only after threatening to call the police to report our stuff stolen did they call me back with the right number for the driver. The driver said about three days and told me he was going to charge me for the flight of stairs that was included and also where we live you can bring an 18 wheeler in according to the property management its done all the time but to make more money off me the driver wanted to shuttle it and he was from a completely different co i rented a 15ft uhaul and moved everything by myself we didnt have that much stuff no appliances no bed i even sold our bycycles to cut cost our couch was in a box still
They ripped us off and our stuff is damaged and they are not responding to emails They driver was also mad i did not have cash and took his information