I ordered a pair of PF-2 fluoride filters from USAberkeyfilters.com on Apr 19th of 2022. I was surprised how quickly the order went through because everyone that sells the PF-2 are out of stock. I just had shoulder surgery, so I didn't get to install them until 2 weeks ago.
When I tried to install them, I realized they were the wrong ones. They had sent me the PF-4, not the PF-2 I had ordered. I called customer service and told the lady what had happened. She asked if I had primed them which I said yes. She then said I could not return them because they had water in them.
I have had the Big Berkey for 20 years and when they came out with the black Berkey replacement elements which are much better than the white, I got them. That has been close to 15 years ago. I am quite aware that the PF-2 only works on the black filter and the PF-4 are for the older white ceramic 1st generation.
USABerkeyfiltes.com out of Las Vegas located at 3225 Mcleod Dr shipped the incorrect water filters to me and now they are refusing to correct their mistake. I called the largest Berkey dealer in the US in Colorado and told them what had happened, and they informed me that a lady called 2 weeks ago and said USAberkeyfilters.com in Vegas had done the exact same thing to her.
I know that I'm only out $79.00 but it looks like this company has a history of possible fraud against its customers. I just might get my lawyer involved in this little scam they are pulling on people. The Arizona and Texas State attorneys will be notified also.
I spent $334.80 for Travel Berkey with carbon black filters plus flouride arsenic filters.
I could not get the two black filters to actually filter water.
After troubleshooting their Black Filters for 2.5 days, I was beyond frustrated. Plus two phone calls. The 2nd lady I spoke with was just cold and deattached telling me I had to fill out a warranty claim.
The other lady Erika stated that I needed to wait on the replacement filters and that the "used filters" (defective filters) would cause me to only get 50% of my order refunded.
Okay, let's clear up this deception about "used" vs. "defective". When it comes to water filters, there's no other way to discover if the filters are defective than to try running water through them. You would think this would be "common sense", however evidently with this shady company, it's not!
She even put that in the email and also said it over the phone, which is of course, recorded conversation on my phone. (Yeah, I'm in Texas, I don't need your permission to record my own conversations.)
I did email her back and explained my logic. The point of this is when you practice deceptively and try saying the filters are used instead of defective, you lose business and your reputation is now going to be tarnished because of this practice.
USA Berkey Filters Reviews
I ordered a pair of PF-2 fluoride filters from USAberkeyfilters.com on Apr 19th of 2022. I was surprised how quickly the order went through because everyone that sells the PF-2 are out of stock. I just had shoulder surgery, so I didn't get to install them until 2 weeks ago.
When I tried to install them, I realized they were the wrong ones. They had sent me the PF-4, not the PF-2 I had ordered. I called customer service and told the lady what had happened. She asked if I had primed them which I said yes. She then said I could not return them because they had water in them.
I have had the Big Berkey for 20 years and when they came out with the black Berkey replacement elements which are much better than the white, I got them. That has been close to 15 years ago. I am quite aware that the PF-2 only works on the black filter and the PF-4 are for the older white ceramic 1st generation.
USABerkeyfiltes.com out of Las Vegas located at 3225 Mcleod Dr shipped the incorrect water filters to me and now they are refusing to correct their mistake. I called the largest Berkey dealer in the US in Colorado and told them what had happened, and they informed me that a lady called 2 weeks ago and said USAberkeyfilters.com in Vegas had done the exact same thing to her.
I know that I'm only out $79.00 but it looks like this company has a history of possible fraud against its customers. I just might get my lawyer involved in this little scam they are pulling on people. The Arizona and Texas State attorneys will be notified also.
I spent $334.80 for Travel Berkey with carbon black filters plus flouride arsenic filters.
I could not get the two black filters to actually filter water.
After troubleshooting their Black Filters for 2.5 days, I was beyond frustrated. Plus two phone calls. The 2nd lady I spoke with was just cold and deattached telling me I had to fill out a warranty claim.
The other lady Erika stated that I needed to wait on the replacement filters and that the "used filters" (defective filters) would cause me to only get 50% of my order refunded.
Okay, let's clear up this deception about "used" vs. "defective". When it comes to water filters, there's no other way to discover if the filters are defective than to try running water through them. You would think this would be "common sense", however evidently with this shady company, it's not!
She even put that in the email and also said it over the phone, which is of course, recorded conversation on my phone. (Yeah, I'm in Texas, I don't need your permission to record my own conversations.)
I did email her back and explained my logic. The point of this is when you practice deceptively and try saying the filters are used instead of defective, you lose business and your reputation is now going to be tarnished because of this practice.