We purchased a US Marble countertop from Lowe's in 2008. In 2012 blisters (bunps) began appearing on the surface. A US Marble rep came out & advised me that US Marble could replace or he could attempt to repair the countertop. I opted for the repair since I was afraid of any damage that might occur to the vanity. He did the repair as best that he could and had to come back approx. 6 months later for additional repair.
In 2014 additional blisters began to appear. The rep came out & offered me the same options. This time I opted for replacement. In Nov 2014 I did the removal & installation of the countertop & plumbing by myself. It was quite a job!!! Kelly from US Marble said that the problem was due to a mfg defect & should not occur with the new top.
Well in August of 2015 I noticed blisters in the new countertop. I advised US Marble of the problem. The rep came out & attempted to repair the problem; he did not have any sucess. He said that US Marble would replace the countertop but that I would have to either install the work myself or pay for someone to do it. After emailing them back & forth in Oct they said that the problem was caused by abrasive cleaners that I was using. I know what an abrasive cleaner is & have never used one on the countertop. After having gone thru the removal & install process less than a year ago, I don't feel that I should have to do this myself once again. I have emailed the CEO , VP, Sales Ditrector, etc but to no avail. I have given up but wanted to make others wary of US Marble countertops,
Us Marble Inc Reviews
We purchased a US Marble countertop from Lowe's in 2008. In 2012 blisters (bunps) began appearing on the surface. A US Marble rep came out & advised me that US Marble could replace or he could attempt to repair the countertop. I opted for the repair since I was afraid of any damage that might occur to the vanity. He did the repair as best that he could and had to come back approx. 6 months later for additional repair.
In 2014 additional blisters began to appear. The rep came out & offered me the same options. This time I opted for replacement. In Nov 2014 I did the removal & installation of the countertop & plumbing by myself. It was quite a job!!! Kelly from US Marble said that the problem was due to a mfg defect & should not occur with the new top.
Well in August of 2015 I noticed blisters in the new countertop. I advised US Marble of the problem. The rep came out & attempted to repair the problem; he did not have any sucess. He said that US Marble would replace the countertop but that I would have to either install the work myself or pay for someone to do it. After emailing them back & forth in Oct they said that the problem was caused by abrasive cleaners that I was using. I know what an abrasive cleaner is & have never used one on the countertop. After having gone thru the removal & install process less than a year ago, I don't feel that I should have to do this myself once again. I have emailed the CEO , VP, Sales Ditrector, etc but to no avail. I have given up but wanted to make others wary of US Marble countertops,