This company has taken my money, with the promise of a refund if I wasn't satisfied with their offering. And so far have yet to refund my my money. It's has been over 4 months
After about a week and a half of phone calls and emails from the sales staff raving about how great their products and services are, I gave in and signed up with the promise of a refund, and also it is stated in the contract that I was able to cancel membership if I chose to.
I am in australia so the tme difference between my self and this company was quite large, so our contact was either in the morning earlyish, or lat in the after noon.
After i had a chance to review the companies "Members Area" i decided that this did not fit with my situation, and that Finantialy i would not be able to afford to continiue with the company and their investments.
After making the decision to cancel, i emailed the person who signed me up, and advised him that i couldnt afford what they were offering and that i would like a refund as agreed.
this is when the very long drawn out process began as all staff from US Invest that contacted me were avoiding my emails and phone calls for weeks and weeks. i had minimal replies after about 3 weeks and that was the person who signed me up saying that he is waiting for the boss to come in to get it sorted, as apparently the boss is only in the office very rarely.
after waiting another 2 weeks, i started attempting to make contact again. after which a customer service person contacted me and said they cannot honor the refund as they donot offer refunds. Contrary to the email i have saying they will give me a refund, and also contrary to the Contract stating that either party can cancel member ship.
still to this day - 4 months later - i am being disregarded by staff at the company and i have had ENOUGH.
i did not want to have to take to the internet to try to get resolution but this company seems to not have any care for their customers at all. even though i explained my current financial struggle and that i needed to get the refund BACK ASAP, they have just moved on to the next poor soul who will be Robbed of their Hard Earned Money.
I've been having problems with US Invest for the past few months. I'm in Australia and it hasn't been easy to get to them. They've been completely ignoring my e-mails and my request for a refund even though I have written proof that states I have the right to. I know the US market and have already invested there from Australia prior to US Invest. When I started questioning some of their numbers, they started ignoring my numbers.
I sent this e-mail to James, Sean, Brandon, and Timothy a month ago (see below) and I still haven't heard anything back from anyone after two follow up attempts.
After reading the reports on this website, I wonder whether this was all a scam to begin with. I intend to start legal procedures in coming week if I still don't heard anything back after this. If anyone has done something similar before, I'll be happy to hear from you.
If you are considering US Invest, stay away! I can recommend you other companies that find better deals and no membership fee!
Below is the e-mail I sent to US Invest explaining the issue:
I’m writing to you to express my disappointment towards US Invest and I trust that, as the owner of US Invest, you will take the right corrective action to sort this issue out:
I first contacted US Invest to seek a way to refinance one of my US properties. I was assured that I could get financing and that the interest rate would be approximately 4.75%-5.5% at the highest.
Brandon Montano let me know that US Invest would only do refinancing if I were to purchase a property with US Invest. In order to do so, I first had to purchase the membership at $1,497. I didn’t want to purchase the membership just for the sake of refinancing and what if I couldn’t refinance? But Brandon agreed to refund my membership if I didn’t find any properties that fit my criteria in 2 months. That was mid 2014.
I didn’t find a property that met my criteria. I even gave US invest more time to find me one, but still nothing. In the meantime, the financing terms have changed (6.99%-8.25%). So early this year, I asked for my refund.
To my surprise, my e-mails and phone calls were unreturned. After several attempts, I was finally directed to Sean McFarland who was not keen to give me my refund. I agreed to give US Invest one more chance to find me a property. Sean and I reviewed a few properties. However, I had some questions and my few e-mails were totally ignored. It’s been over a month now.
At this stage, I’ve had enough. I want to exercise my right to get my refund of the 1,497 USD back. Will you able to put the credit back on my credit card?
I trust that you will be able to solve this issue quickly. See attached supporting evidence.
This company has taken my money, with the promise of a refund if I wasn't satisfied with their offering. And so far have yet to refund my my money. It's has been over 4 months After about a week and a half of phone calls and emails from the sales staff raving about how great their products and services are, I gave in and signed up with the promise of a refund, and also it is stated in the contract that I was able to cancel membership if I chose to.
I am in australia so the tme difference between my self and this company was quite large, so our contact was either in the morning earlyish, or lat in the after noon.
After i had a chance to review the companies "Members Area" i decided that this did not fit with my situation, and that Finantialy i would not be able to afford to continiue with the company and their investments.
After making the decision to cancel, i emailed the person who signed me up, and advised him that i couldnt afford what they were offering and that i would like a refund as agreed.
this is when the very long drawn out process began as all staff from US Invest that contacted me were avoiding my emails and phone calls for weeks and weeks. i had minimal replies after about 3 weeks and that was the person who signed me up saying that he is waiting for the boss to come in to get it sorted, as apparently the boss is only in the office very rarely.
after waiting another 2 weeks, i started attempting to make contact again. after which a customer service person contacted me and said they cannot honor the refund as they donot offer refunds. Contrary to the email i have saying they will give me a refund, and also contrary to the Contract stating that either party can cancel member ship.
still to this day - 4 months later - i am being disregarded by staff at the company and i have had ENOUGH.
i did not want to have to take to the internet to try to get resolution but this company seems to not have any care for their customers at all. even though i explained my current financial struggle and that i needed to get the refund BACK ASAP, they have just moved on to the next poor soul who will be Robbed of their Hard Earned Money. I am Owed $995
US Invest Reviews
This company has taken my money, with the promise of a refund if I wasn't satisfied with their offering. And so far have yet to refund my my money. It's has been over 4 months
After about a week and a half of phone calls and emails from the sales staff raving about how great their products and services are, I gave in and signed up with the promise of a refund, and also it is stated in the contract that I was able to cancel membership if I chose to.
I am in australia so the tme difference between my self and this company was quite large, so our contact was either in the morning earlyish, or lat in the after noon.
After i had a chance to review the companies "Members Area" i decided that this did not fit with my situation, and that Finantialy i would not be able to afford to continiue with the company and their investments.
After making the decision to cancel, i emailed the person who signed me up, and advised him that i couldnt afford what they were offering and that i would like a refund as agreed.
this is when the very long drawn out process began as all staff from US Invest that contacted me were avoiding my emails and phone calls for weeks and weeks. i had minimal replies after about 3 weeks and that was the person who signed me up saying that he is waiting for the boss to come in to get it sorted, as apparently the boss is only in the office very rarely.
after waiting another 2 weeks, i started attempting to make contact again. after which a customer service person contacted me and said they cannot honor the refund as they donot offer refunds. Contrary to the email i have saying they will give me a refund, and also contrary to the Contract stating that either party can cancel member ship.
still to this day - 4 months later - i am being disregarded by staff at the company and i have had ENOUGH.
i did not want to have to take to the internet to try to get resolution but this company seems to not have any care for their customers at all. even though i explained my current financial struggle and that i needed to get the refund BACK ASAP, they have just moved on to the next poor soul who will be Robbed of their Hard Earned Money.
I've been having problems with US Invest for the past few months. I'm in Australia and it hasn't been easy to get to them. They've been completely ignoring my e-mails and my request for a refund even though I have written proof that states I have the right to. I know the US market and have already invested there from Australia prior to US Invest. When I started questioning some of their numbers, they started ignoring my numbers.
I sent this e-mail to James, Sean, Brandon, and Timothy a month ago (see below) and I still haven't heard anything back from anyone after two follow up attempts.
After reading the reports on this website, I wonder whether this was all a scam to begin with. I intend to start legal procedures in coming week if I still don't heard anything back after this. If anyone has done something similar before, I'll be happy to hear from you.
If you are considering US Invest, stay away! I can recommend you other companies that find better deals and no membership fee!
Below is the e-mail I sent to US Invest explaining the issue:
I’m writing to you to express my disappointment towards US Invest and I trust that, as the owner of US Invest, you will take the right corrective action to sort this issue out:
I first contacted US Invest to seek a way to refinance one of my US properties. I was assured that I could get financing and that the interest rate would be approximately 4.75%-5.5% at the highest.
Brandon Montano let me know that US Invest would only do refinancing if I were to purchase a property with US Invest. In order to do so, I first had to purchase the membership at $1,497. I didn’t want to purchase the membership just for the sake of refinancing and what if I couldn’t refinance? But Brandon agreed to refund my membership if I didn’t find any properties that fit my criteria in 2 months. That was mid 2014.
I didn’t find a property that met my criteria. I even gave US invest more time to find me one, but still nothing. In the meantime, the financing terms have changed (6.99%-8.25%). So early this year, I asked for my refund.
To my surprise, my e-mails and phone calls were unreturned. After several attempts, I was finally directed to Sean McFarland who was not keen to give me my refund. I agreed to give US Invest one more chance to find me a property. Sean and I reviewed a few properties. However, I had some questions and my few e-mails were totally ignored. It’s been over a month now.
At this stage, I’ve had enough. I want to exercise my right to get my refund of the 1,497 USD back. Will you able to put the credit back on my credit card?
I trust that you will be able to solve this issue quickly. See attached supporting evidence.
This company has taken my money, with the promise of a refund if I wasn't satisfied with their offering. And so far have yet to refund my my money. It's has been over 4 months After about a week and a half of phone calls and emails from the sales staff raving about how great their products and services are, I gave in and signed up with the promise of a refund, and also it is stated in the contract that I was able to cancel membership if I chose to.
I am in australia so the tme difference between my self and this company was quite large, so our contact was either in the morning earlyish, or lat in the after noon.
After i had a chance to review the companies "Members Area" i decided that this did not fit with my situation, and that Finantialy i would not be able to afford to continiue with the company and their investments.
After making the decision to cancel, i emailed the person who signed me up, and advised him that i couldnt afford what they were offering and that i would like a refund as agreed.
this is when the very long drawn out process began as all staff from US Invest that contacted me were avoiding my emails and phone calls for weeks and weeks. i had minimal replies after about 3 weeks and that was the person who signed me up saying that he is waiting for the boss to come in to get it sorted, as apparently the boss is only in the office very rarely.
after waiting another 2 weeks, i started attempting to make contact again. after which a customer service person contacted me and said they cannot honor the refund as they donot offer refunds. Contrary to the email i have saying they will give me a refund, and also contrary to the Contract stating that either party can cancel member ship.
still to this day - 4 months later - i am being disregarded by staff at the company and i have had ENOUGH.
i did not want to have to take to the internet to try to get resolution but this company seems to not have any care for their customers at all. even though i explained my current financial struggle and that i needed to get the refund BACK ASAP, they have just moved on to the next poor soul who will be Robbed of their Hard Earned Money. I am Owed $995