I purchased a dinning room set on 8/28/2016 and the salesperson assured me to pick it up on Monday 8/29/2016. My husband arrived at the store it never came in from the warehouse. The manager in charged told him to not worry and that on Tuesday between 4-5 pm the furniture will be taken to his house at no cost.
The furniture never arrived and I called that same day around 5:48 to ask them why my furniture had not arrived? The receptionist who answered was not aware of my delivery and she placed me on hold for about 10 minutes to ask someone about my furniture. She later answer the phone and said that it will arrive about an 1 hour 1/2. Once the furniture arrived my husband start to assemble the chairs and he noticed that three of the six chairs were not level correctly.
So he thought that he had assembled them wrong and decided to flip all of them over to start measuring all the legs of the chairs. We noticed that all six chairs were completely scratched from the bottom. Also that the table had a big scratch in the center. We thought that we had purchased new furniture, but we were ripped off.
The next morning, I gave them a call to inform them of the matter. The receptionist mentioned to me that the manager was not at the store, but that he would return the call. He called me around 3:30 pm to ask what was the isssue. As I proceed to explain the whole entire story, he said that he would exchange me the dinning room set.
I asked when the new product would arrive and he said to come Thursday after 4 pm and that he would be calling me to assure me that it was at the store. Never received a phone call. Once I arrived at the store around 6 pm after work, no one was their to assist me. The employees were not aware that I was exchanging my product. They made me wait for about 3 hrs. with my three kids on a school night just to later inform me that the manager nor the person to inspect the product would never arrive.
After calling the cops because nothing was being resolved the managers decided to show up. Once being aware that I had called the cops they decided that they will not exchange it and that all the sales are final. The cops could do nothing about it. They told me to take them to court, but I don't see why I should have to spend more money just to get a product that I paid cash for.
UR FURNITURE CENTER Reviews
I purchased a dinning room set on 8/28/2016 and the salesperson assured me to pick it up on Monday 8/29/2016. My husband arrived at the store it never came in from the warehouse. The manager in charged told him to not worry and that on Tuesday between 4-5 pm the furniture will be taken to his house at no cost.
The furniture never arrived and I called that same day around 5:48 to ask them why my furniture had not arrived? The receptionist who answered was not aware of my delivery and she placed me on hold for about 10 minutes to ask someone about my furniture. She later answer the phone and said that it will arrive about an 1 hour 1/2. Once the furniture arrived my husband start to assemble the chairs and he noticed that three of the six chairs were not level correctly.
So he thought that he had assembled them wrong and decided to flip all of them over to start measuring all the legs of the chairs. We noticed that all six chairs were completely scratched from the bottom. Also that the table had a big scratch in the center. We thought that we had purchased new furniture, but we were ripped off.
The next morning, I gave them a call to inform them of the matter. The receptionist mentioned to me that the manager was not at the store, but that he would return the call. He called me around 3:30 pm to ask what was the isssue. As I proceed to explain the whole entire story, he said that he would exchange me the dinning room set.
I asked when the new product would arrive and he said to come Thursday after 4 pm and that he would be calling me to assure me that it was at the store. Never received a phone call. Once I arrived at the store around 6 pm after work, no one was their to assist me. The employees were not aware that I was exchanging my product. They made me wait for about 3 hrs. with my three kids on a school night just to later inform me that the manager nor the person to inspect the product would never arrive.
After calling the cops because nothing was being resolved the managers decided to show up. Once being aware that I had called the cops they decided that they will not exchange it and that all the sales are final. The cops could do nothing about it. They told me to take them to court, but I don't see why I should have to spend more money just to get a product that I paid cash for.