We paid Universal Housing nearly $5,000 for three rooms at the Aria hotel for the 2015 SEMA show in Las Vegas, NV.
We paid them ON TIME every single time.
First was a credit card deposit to book the rooms in June, 2015.
Then we paid the final balance before it was "due" in October, 2015.
This was for three rooms to host all of us - so a team of six staff travelling from Mexico, USA, and Canada.
Prior to us arriving me and my wife contacted Aria to ensure that the rooms were booked and that we would be OK. The first call was made to Aria to confirm bookings on/about SEPT 15th, 2015. We were shocked to hear from Aria hotel that there were no rooms for us, at that time.
That worried us because this is arguably the largest show in Las Vegas and rooms are often booked up months prior to the show. Any rooms that aren't booked are extremely expensive a month before the show, itself.
We contacted Rebecca and Lindsay and they said "We have a block of rooms already, don’t worry - we'll fix it".
We called the next day - Aria said the same thing - then we called Rebecca and Lindsay and they said the same thing.
This went on for weeks until we were days before arriving and still had no confirmations from Aria that our rooms were booked and paid for with the money went sent to Universal Housing USA.
The day before we arrived Rebecca Jonson said "you'll be fine - we've got it under control - Aria is a little disorganized BUT we're open 24 hours and we have a 30 minute call back guarantee so if you call and we don’t answer ANY TIME, we will call you back within 30 minutes"
That made me feel slightly better and we hoped that they would have our rooms for us upon arrival - as I was travelling from Canada, at the time.
We arrived in Las Vegas and took a cab to Aria hotel and the staff at the desk said "sorry, there are no rooms here for you"
This was in front of me and my party of 5 other guests - some having travelled from Mexico.
Universal Housing USA Reviews
We paid Universal Housing nearly $5,000 for three rooms at the Aria hotel for the 2015 SEMA show in Las Vegas, NV.
We paid them ON TIME every single time.
First was a credit card deposit to book the rooms in June, 2015.
Then we paid the final balance before it was "due" in October, 2015.
This was for three rooms to host all of us - so a team of six staff travelling from Mexico, USA, and Canada.
Prior to us arriving me and my wife contacted Aria to ensure that the rooms were booked and that we would be OK. The first call was made to Aria to confirm bookings on/about SEPT 15th, 2015. We were shocked to hear from Aria hotel that there were no rooms for us, at that time.
That worried us because this is arguably the largest show in Las Vegas and rooms are often booked up months prior to the show. Any rooms that aren't booked are extremely expensive a month before the show, itself.
We contacted Rebecca and Lindsay and they said "We have a block of rooms already, don’t worry - we'll fix it".
We called the next day - Aria said the same thing - then we called Rebecca and Lindsay and they said the same thing.
This went on for weeks until we were days before arriving and still had no confirmations from Aria that our rooms were booked and paid for with the money went sent to Universal Housing USA.
The day before we arrived Rebecca Jonson said "you'll be fine - we've got it under control - Aria is a little disorganized BUT we're open 24 hours and we have a 30 minute call back guarantee so if you call and we don’t answer ANY TIME, we will call you back within 30 minutes"
That made me feel slightly better and we hoped that they would have our rooms for us upon arrival - as I was travelling from Canada, at the time.
We arrived in Las Vegas and took a cab to Aria hotel and the staff at the desk said "sorry, there are no rooms here for you"
This was in front of me and my party of 5 other guests - some having travelled from Mexico.
We called Universal Housing - no answer
Called again - no answer (30 minutes later)
Called again - phone off