An absolute nightmare - Do not do business with them! I don't want anyone else to experience this, so will post this warning on any and all review sites. We contracted with United States Logistics for a full-service move from Roswell GA to Nashville TN, scheduled for Saturday 1/28/17 from 7-8am. John Ryan was contacted the day prior to the move to confirm that the moving crew would be there the next morning from 7-8am. He assured us that we were on track for the move. We had already paid a $2055.00 deposit for the move. The day of the move, no one showed, no one called, and no one answered or returned our calls. We had to fully pack our entire home and move ourselves before our home closed on Monday 1/30/17 with 2 small children. We suffered much additional expense and stress because United States Logistics did not follow through with their contract. More upsetting still was the untruth received for the reason by e-mail, that they had changed our date for 1/30/17. We did not receive notice of a date change and never would have agreed to it because we needed to be out by 1/30/17. As stated above, we received verbal confirmation on 1/27/17 that the movers would be there on 1/28/17. The 1/30/17 date was never mentioned to myself or my husband until the movers were a no-show, and even then, no communication was received until the next day (1/29/17). Included in the e-mail on 1/29/17 along with this falsehood, we received information that the refund would be processed and we should probably receive a tracking number by 2/1/17. We have heard nothing since, despite calling and e-mailing them. I called and e-mailed again on 2/7/17 24 hours prior to taking further action, because I wanted to resolve this situation with the company, giving John Ryan and Alex the opportunity to right this wrong, and to avoid tarnishing their reputation. Unfortunately, my attempts at resolving the situation have been thoroughly ignored. So I turned to the Better Business Bureau and social media. Hopefully I will receive a full refund. I will post an update if I do.
United States Logistics Reviews
An absolute nightmare - Do not do business with them! I don't want anyone else to experience this, so will post this warning on any and all review sites. We contracted with United States Logistics for a full-service move from Roswell GA to Nashville TN, scheduled for Saturday 1/28/17 from 7-8am. John Ryan was contacted the day prior to the move to confirm that the moving crew would be there the next morning from 7-8am. He assured us that we were on track for the move. We had already paid a $2055.00 deposit for the move. The day of the move, no one showed, no one called, and no one answered or returned our calls. We had to fully pack our entire home and move ourselves before our home closed on Monday 1/30/17 with 2 small children. We suffered much additional expense and stress because United States Logistics did not follow through with their contract. More upsetting still was the untruth received for the reason by e-mail, that they had changed our date for 1/30/17. We did not receive notice of a date change and never would have agreed to it because we needed to be out by 1/30/17. As stated above, we received verbal confirmation on 1/27/17 that the movers would be there on 1/28/17. The 1/30/17 date was never mentioned to myself or my husband until the movers were a no-show, and even then, no communication was received until the next day (1/29/17). Included in the e-mail on 1/29/17 along with this falsehood, we received information that the refund would be processed and we should probably receive a tracking number by 2/1/17. We have heard nothing since, despite calling and e-mailing them. I called and e-mailed again on 2/7/17 24 hours prior to taking further action, because I wanted to resolve this situation with the company, giving John Ryan and Alex the opportunity to right this wrong, and to avoid tarnishing their reputation. Unfortunately, my attempts at resolving the situation have been thoroughly ignored. So I turned to the Better Business Bureau and social media. Hopefully I will receive a full refund. I will post an update if I do.