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United Heritage Credit Union


Country United States
State Texas
City Austin
Address PO Box 1648
Phone 512.435.4545
Website https://www.uhcu.org/

United Heritage Credit Union Reviews

  • Aug 18, 2015

My wife opened an account with United Heritage when she worked at the airport when there was a branch there. She is not a native English speaker but I read that United Heritage prides themselfs on personal serivce so I thought they could help her through the process. My wife retired from her job and kept her account open but with not a lot of money in it. I don't read her mail unless she asks me to. She showed me a letter from them stating they were closing her account and reporting herto the credit agencies. I had not remebered seeing any letters from United Heritage for quite some time.

We looked up the address of the nearest branch and went there. There was a United Heritage sign outside it didn't say anything about being a drive through only, like I have seen at some banks. The people inside said they weren't United Heritage that they only rented a drive through lane to them and suggested we drive all the way across town to speak with a represenative. Finally they said they would ask the drive through lane teller if he would help us.

After a long wait he finally saw us. I showed him the notice that her account had been closed and that United Heritage wanted $30.00 and was reporting her to the credit agencies. I told him we had no way of knowing this since my wife had not recieved any statements, that this was the first she knew about it. He researched it and said they had been charging fees for some kind of premium service which my wife knew nothing about. The account had been overdrawn for about 6 months. he insisted on us paying him the $30.00 which luckily I had enough cash in my wallet to pay him. He wouldn't take a credit card or debit card from a bank.

It must be way too much trouble for United Heritage to notify my wife when her account first became overdrawn due to their fees. My wife closed all her accounts and he said he was sorry to see us go. I told him we would be very happy to never see him again. He said it was my wife's fault since she had been getting statements. Wrong. She had never received a statement or a notification except for the one closing her account and stating they were reporting her to the credit agencies.

United Heritage should be ashamed of themselfs if that is possible. They advertise personal serivce and deliver terrible horrible excuse for service.

By the way United Heritage charges extemely high atm fees.

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