Recently my father had purchased some Under Armor clothing at Gander Mountain for my son. Soon after him getting them my father Pasted away. The clothing size was not correct and then we found out that Gander mountain had closed.
My son called Under Armor and told them what had happened and how he did not have a receipt but the tags where still on the product. The gentleman at Under Armor said I am so sorry to hear that please put the clothing in a box and I will send you a label to return it. My son also asked him if they had any warranty on his pants.
The gentleman at Under Armor said yes put it in the box as well and we will look at it. My son was so delighted about this he told our entire family about this. So, we got the label and sent the clothing back. After 10 days my son called back to see if they had heard anything.
The person said yes, they received it and would look at it. The very next day we get a letter back with the clothing saying that there was no receipt and some used clothing, so they would not even look at it. My son then called the person back on the letter at Under Armor.
The person who answered the phone was CSR Michelle who he asked why did you send it back? She said because there was no receipt and some used clothing. He then explained everything again. She said I am sorry but there is nothing I can do so my son said let me speak to your supervisor. She then came back saying I can give you a 40-dollar gift card.
He said that is not what was told to me and no, I want to speak to your supervisor. Then another girl got on with the name CSR Alyssa and said that is all we can do. He told her the entire story and she laughed at him. He said I want to speak to your supervisor and she said there is no one higher than me. He said there must be. She said no and if you call back you will get me and laughed and hung up on him.
He was so upset he called me crying. I then called the corporate office and left a message for a person named Rebeca. After 4 days of no answer I called and asked for the president and they said he would not talk to me, so I left another message for Rebeca. I am 59 years old and work for a large corporation and cannot believe that this company allows this type of behavior and treats its customers this way.
I also found out the dont have a written warranty? dont we find that odd. They complain that the customers are bad but this company treats thier employees better then the customer Please show support and dont by thier product.
Under Armour, Inc. Reviews
Recently my father had purchased some Under Armor clothing at Gander Mountain for my son. Soon after him getting them my father Pasted away. The clothing size was not correct and then we found out that Gander mountain had closed.
My son called Under Armor and told them what had happened and how he did not have a receipt but the tags where still on the product. The gentleman at Under Armor said I am so sorry to hear that please put the clothing in a box and I will send you a label to return it. My son also asked him if they had any warranty on his pants.
The gentleman at Under Armor said yes put it in the box as well and we will look at it. My son was so delighted about this he told our entire family about this. So, we got the label and sent the clothing back. After 10 days my son called back to see if they had heard anything.
The person said yes, they received it and would look at it. The very next day we get a letter back with the clothing saying that there was no receipt and some used clothing, so they would not even look at it. My son then called the person back on the letter at Under Armor.
The person who answered the phone was CSR Michelle who he asked why did you send it back? She said because there was no receipt and some used clothing. He then explained everything again. She said I am sorry but there is nothing I can do so my son said let me speak to your supervisor. She then came back saying I can give you a 40-dollar gift card.
He said that is not what was told to me and no, I want to speak to your supervisor. Then another girl got on with the name CSR Alyssa and said that is all we can do. He told her the entire story and she laughed at him. He said I want to speak to your supervisor and she said there is no one higher than me. He said there must be. She said no and if you call back you will get me and laughed and hung up on him.
He was so upset he called me crying. I then called the corporate office and left a message for a person named Rebeca. After 4 days of no answer I called and asked for the president and they said he would not talk to me, so I left another message for Rebeca. I am 59 years old and work for a large corporation and cannot believe that this company allows this type of behavior and treats its customers this way.
I also found out the dont have a written warranty? dont we find that odd. They complain that the customers are bad but this company treats thier employees better then the customer Please show support and dont by thier product.