uBreakiFix needs to be held accountable for their scams, intentionally damaged our $500 micro PC and $300 hoverboard to charge more for repair, but told on themselves because I had asked for a quote to upgrade not repair, both were running fine before we took it in, the PC was definitely not shorted out from water damage, got the diagnostic logs from the previous repair shop Compuzone Inc in Northwoods Charleston and even brought it to them again after and they agreed the PC had been intentionally damaged. I have all records of calls and correspondence with corporate where they continue the scam for example https://m.youtube.com/watch?v=aq7pidFAgTw and will be happy to share their fake emails on here as well!
Took my iPhone SE 2 in for a simple cracked screen repair. Went back two hours later to pickup the phone. While waiting in line to pickup the phone I had to listen to the tech person at the front counter spout off on how he was so happy to hear the president call all Maga supporters terrorists the other night.
After listening to this young "kid" spout off on politics, I picked up my phone and paid the $100 for the screen repair. I noticed 10 minutes into my drive home that my battery was completely drained and that it wouldnt charge when plugged into the charger. I turned the car around and went back to the store.
I approached the front desk person and asked why they had been messing with my iPhone, the "kid" looked at it and said he was so sorry , but when they had disconnected the battery from the motherboard, it had short circuited out the mother board, but it wasnt the technicians fault.
I then stated the phone was not even a month old and worked fine when I took it in, but now I pick up a phone that is no longer working. The technician apologized and stated that the phone had a known issue of possibly short circuiting . I stated you were only supposed to fix the cracked screen.
The technician stated they take the phone completely apart when making a repair and sometimes accidents happen. Now I have paid $100 for a repair to the screen but have a non working phone that is permanently non working and according to the technician cant be fixed.
1. Easy cracked screen replacement for IPad working upon drop off, with no other issues.
2. Upon first boot up of “repaired” IPad the screen was half dark. Further damages included not staying powered on unless plugged into an outlet and still intermittently powering off.
3. Returned to another store, in my home state, for repair of UBreakIFix’s additional damages.
End result was the IPad was replaced with the same model, no documents provided. When I shared and requested a refund of the payment made to get the screen repaired, by both email and phone conversations, my request was ignored. I believe UBreakIFix engaged in theft. The service purchased, cracked screen on a working IPad and return to the consumer in the state it was left at the store., was NOT delivered.
We trusted UBreakIFix to rectify the damages incurred on our IPad as a result of multiple breakages that were incurred ,while the IPad was in the possession of the company. I would never wait to contact my credit card company again, if a business did not deliver the service we paid them for.
The entire back and forth interactions for the varied issues took over 2 MONTHS via: multiple emails and phone calls with corporate resolutions staff, 80 mile round trip visits to a Florida store location, a trip to the Post Office, loss of usage of the IPad AND of course charging us for a service that was incomplete and inferior.
I would never entrust any electronics to UBreakIFix or the linked Assurian Company.
I took my google pixel 3a Xl to Ubreakifix after not being able to turn on my phone. After 2 days they said it was a motherboard issue and it would cost $300. I brought the phone home not getting it fixed and contacted google.
Ten min later the phone was back up and running. Ubreakifix guys tried to charge for something that wasn't necessary and tried to take advantage of me. I'm not happy with the service I got and I'm sure as hell going to tell everyone I can to avoid Ubreakifix like the plague
I Left my Galaxy Note5 at UBREAKIFIX in Orange, CA on 3/25/18 because it froze right before a Samsung update, but cellphone would start as usual then it froze. I took it to UBREAKIFIX to diagnose and they called me telling me it was "Unrepairable." When I picked it up it was totally dead. Battery is/was good but cellphone wouldn't start at all, totally dead! "MY CELLPHONE WAS NOT DEAD AT TIME THAT I LEFT IT at UBREAKIFIX," it was ONLY "FROZEN but it would start but would freeze." (Battery is still working) I was not given a reason. I asked for a status of their findings or a troubleshooting report and the guy would only shrug his shoulders, I then asked him to ask the Technician and then was told that "It was DEAD at time they got it," which is an "Incredible, unbelievable LIE" I spoke with UBREAKIFIX Headquarters a few times an they stuck with their same "LIES." So now, I just got a call from Sarah from UBREAKIFIX Headquarters telling me that it was a "motherboard issue" and to call Samsung. BEWARE with UBREAKIFIX, they're an UNETHICAL business!
I dropped off both my Macs issued to me by Full Sail University (one for audio engineering, the other was for graphic design), to have my logic boards replaced. Did not get a phone call within a week as promised with details on the repairs. Had to go in personally 2 weeks after I dropped it off to get an update on the status, was told I was waiting on parts. They contacted me 2 weeks later and I was told they were fixed and ready for pick up. Upon arrival to retrieve them I learned only one was ready, the other had the wrong parts sent. Requested to review the working one and was presented with a Mac that not only had a logic board replaced but had it's RAM lowered from 8gb to 6gb and had a completely different and unknown hard drive installed. I initially had a 750 gb Toshiba hard drive with the apple logo and was now looking at a Western digital 500 gb hard drive. I inquired as to the location of my original hard drive and hit with a clueless response from the same culprate I initially left it with. I refused pick up until my hard drive was located. The other Mac was deemed unrepairable but yet had the "unresponsive" hard drive returned to me which was clear proof of the same make of hard drive that was within my audio engineering Mac that's was not returned and considered "lost".
I've gone through months of inquiry and have learned of how much a rip off this company is. They hold no responsibility over the actions of their employees and claim "data loss", yet this is hardware theft. They are not properly qualified to be entrusted with your information. Its in my best opinion that my hard drive was intentionally switched out once the contents of programs and plug-ins were revealed to the technician who worked on it. I'm pursuing litigation as the constant circle of what they call a resolution team is refusing to investigate. If someone knows anyone who can help or has encountered a similar situation please share your story.
Five weeks after getting my new Note 3 with an insurance replacement from AT&T, I dropped the phone and cracked the screen. Not wanting to lose my photos and text messages since my last backup, I visited UBreakIfix in Kennesaw (on Saturday, July 8th) and paid the a $106 deposit toward the repair of my Samsung Galaxy Note 3. The store rep take three to four days and would cost $199.
On Friday, the 14th, I called the store and was told the part was in the mail. After another call, “David” blamed the delay on the USPS losing the part in the mail but that the post office located the package would would have it there “the next day.” Yeah, right. On Monday the 17th, I called again. This time David promised that the phone would be ready by 6PM on Tuesday, July 18.
I visited the store at 6PM on July 19. David brought the phone out and it was still in pieces. However, David allowed me to see the phone to verify at least the screen itself had been fixed. While the screen appeared to be fixed, I immediately saw that the phone's data was wiped. It is clear that UBreakIfix did a factory reset of the phone, destroying all the phone's data! When I confronted him, David lied and claimed it was impossible for them to have destroyed the phone's data (I did a quick search on google and found multiple references to how it is done with a dead screen, including a YouTube shows the process step-by-step).
On July 20 I contacted the corporate offices of UBreakIfix and explained the situation to a customer service rep, who offered a $50 discount on the repair.
On July 24, David called and said he could fix the phone only if I paid another $100 because the phone was "old" and the motherboard was “deteriorating.” Wow, who would have figured that a 5-week old phone would have a deteriorating motherboard! For that matter, who would have thought a plastic circuit board would deteriorate, at all. UBreakIfix advertise repairs for this very phone, so I believe the claim of a faulty motherboard was retaliation for my complaint to the corporate office!
After this call, I again contacted the corporate office of UBreakIfix again spoke to customer service. Eventually, he said he would contact the store owners, Jeff Lennox or Matthew Wadsworth, and see what he could work out. A couple hours later, they waived the repair bill and refunded the deposit, and I picked up my phone with a cracked screen (new cracks that were not evident when I brought it) and which will not power on.
In my opinion, they failed to exercise due professional care in the discharge of their repairs:
They wiped the data from my phone;
They lied about wiping the data from my phone.
The claimed additional damage was found after I complained about the wiping of my data and the lying store rep.
I do not recommend this store or any store owned by these franchise owners. I have no opinion as to the corporation, itself.
uBreakiFix Reviews
uBreakiFix needs to be held accountable for their scams, intentionally damaged our $500 micro PC and $300 hoverboard to charge more for repair, but told on themselves because I had asked for a quote to upgrade not repair, both were running fine before we took it in, the PC was definitely not shorted out from water damage, got the diagnostic logs from the previous repair shop Compuzone Inc in Northwoods Charleston and even brought it to them again after and they agreed the PC had been intentionally damaged. I have all records of calls and correspondence with corporate where they continue the scam for example https://m.youtube.com/watch?v=aq7pidFAgTw and will be happy to share their fake emails on here as well!
Took my iPhone SE 2 in for a simple cracked screen repair. Went back two hours later to pickup the phone. While waiting in line to pickup the phone I had to listen to the tech person at the front counter spout off on how he was so happy to hear the president call all Maga supporters terrorists the other night.
After listening to this young "kid" spout off on politics, I picked up my phone and paid the $100 for the screen repair. I noticed 10 minutes into my drive home that my battery was completely drained and that it wouldnt charge when plugged into the charger. I turned the car around and went back to the store.
I approached the front desk person and asked why they had been messing with my iPhone, the "kid" looked at it and said he was so sorry , but when they had disconnected the battery from the motherboard, it had short circuited out the mother board, but it wasnt the technicians fault.
I then stated the phone was not even a month old and worked fine when I took it in, but now I pick up a phone that is no longer working. The technician apologized and stated that the phone had a known issue of possibly short circuiting . I stated you were only supposed to fix the cracked screen.
The technician stated they take the phone completely apart when making a repair and sometimes accidents happen. Now I have paid $100 for a repair to the screen but have a non working phone that is permanently non working and according to the technician cant be fixed.
UbreakIFix AKA UBreakWeBreakItMore
1. Easy cracked screen replacement for IPad working upon drop off, with no other issues.
2. Upon first boot up of “repaired” IPad the screen was half dark. Further damages included not staying powered on unless plugged into an outlet and still intermittently powering off.
3. Returned to another store, in my home state, for repair of UBreakIFix’s additional damages.
End result was the IPad was replaced with the same model, no documents provided. When I shared and requested a refund of the payment made to get the screen repaired, by both email and phone conversations, my request was ignored. I believe UBreakIFix engaged in theft. The service purchased, cracked screen on a working IPad and return to the consumer in the state it was left at the store., was NOT delivered.
We trusted UBreakIFix to rectify the damages incurred on our IPad as a result of multiple breakages that were incurred ,while the IPad was in the possession of the company. I would never wait to contact my credit card company again, if a business did not deliver the service we paid them for.
The entire back and forth interactions for the varied issues took over 2 MONTHS via: multiple emails and phone calls with corporate resolutions staff, 80 mile round trip visits to a Florida store location, a trip to the Post Office, loss of usage of the IPad AND of course charging us for a service that was incomplete and inferior.
I would never entrust any electronics to UBreakIFix or the linked Assurian Company.
I took my google pixel 3a Xl to Ubreakifix after not being able to turn on my phone. After 2 days they said it was a motherboard issue and it would cost $300. I brought the phone home not getting it fixed and contacted google.
Ten min later the phone was back up and running. Ubreakifix guys tried to charge for something that wasn't necessary and tried to take advantage of me. I'm not happy with the service I got and I'm sure as hell going to tell everyone I can to avoid Ubreakifix like the plague
I Left my Galaxy Note5 at UBREAKIFIX in Orange, CA on 3/25/18 because it froze right before a Samsung update, but cellphone would start as usual then it froze. I took it to UBREAKIFIX to diagnose and they called me telling me it was "Unrepairable." When I picked it up it was totally dead. Battery is/was good but cellphone wouldn't start at all, totally dead! "MY CELLPHONE WAS NOT DEAD AT TIME THAT I LEFT IT at UBREAKIFIX," it was ONLY "FROZEN but it would start but would freeze." (Battery is still working) I was not given a reason. I asked for a status of their findings or a troubleshooting report and the guy would only shrug his shoulders, I then asked him to ask the Technician and then was told that "It was DEAD at time they got it," which is an "Incredible, unbelievable LIE" I spoke with UBREAKIFIX Headquarters a few times an they stuck with their same "LIES." So now, I just got a call from Sarah from UBREAKIFIX Headquarters telling me that it was a "motherboard issue" and to call Samsung. BEWARE with UBREAKIFIX, they're an UNETHICAL business!
I dropped off both my Macs issued to me by Full Sail University (one for audio engineering, the other was for graphic design), to have my logic boards replaced. Did not get a phone call within a week as promised with details on the repairs. Had to go in personally 2 weeks after I dropped it off to get an update on the status, was told I was waiting on parts. They contacted me 2 weeks later and I was told they were fixed and ready for pick up. Upon arrival to retrieve them I learned only one was ready, the other had the wrong parts sent. Requested to review the working one and was presented with a Mac that not only had a logic board replaced but had it's RAM lowered from 8gb to 6gb and had a completely different and unknown hard drive installed. I initially had a 750 gb Toshiba hard drive with the apple logo and was now looking at a Western digital 500 gb hard drive. I inquired as to the location of my original hard drive and hit with a clueless response from the same culprate I initially left it with. I refused pick up until my hard drive was located. The other Mac was deemed unrepairable but yet had the "unresponsive" hard drive returned to me which was clear proof of the same make of hard drive that was within my audio engineering Mac that's was not returned and considered "lost".
I've gone through months of inquiry and have learned of how much a rip off this company is. They hold no responsibility over the actions of their employees and claim "data loss", yet this is hardware theft. They are not properly qualified to be entrusted with your information. Its in my best opinion that my hard drive was intentionally switched out once the contents of programs and plug-ins were revealed to the technician who worked on it. I'm pursuing litigation as the constant circle of what they call a resolution team is refusing to investigate. If someone knows anyone who can help or has encountered a similar situation please share your story.
Five weeks after getting my new Note 3 with an insurance replacement from AT&T, I dropped the phone and cracked the screen. Not wanting to lose my photos and text messages since my last backup, I visited UBreakIfix in Kennesaw (on Saturday, July 8th) and paid the a $106 deposit toward the repair of my Samsung Galaxy Note 3. The store rep take three to four days and would cost $199.
On Friday, the 14th, I called the store and was told the part was in the mail. After another call, “David” blamed the delay on the USPS losing the part in the mail but that the post office located the package would would have it there “the next day.” Yeah, right. On Monday the 17th, I called again. This time David promised that the phone would be ready by 6PM on Tuesday, July 18.
I visited the store at 6PM on July 19. David brought the phone out and it was still in pieces. However, David allowed me to see the phone to verify at least the screen itself had been fixed. While the screen appeared to be fixed, I immediately saw that the phone's data was wiped. It is clear that UBreakIfix did a factory reset of the phone, destroying all the phone's data! When I confronted him, David lied and claimed it was impossible for them to have destroyed the phone's data (I did a quick search on google and found multiple references to how it is done with a dead screen, including a YouTube shows the process step-by-step).
On July 20 I contacted the corporate offices of UBreakIfix and explained the situation to a customer service rep, who offered a $50 discount on the repair.
On July 24, David called and said he could fix the phone only if I paid another $100 because the phone was "old" and the motherboard was “deteriorating.” Wow, who would have figured that a 5-week old phone would have a deteriorating motherboard! For that matter, who would have thought a plastic circuit board would deteriorate, at all. UBreakIfix advertise repairs for this very phone, so I believe the claim of a faulty motherboard was retaliation for my complaint to the corporate office!
After this call, I again contacted the corporate office of UBreakIfix again spoke to customer service. Eventually, he said he would contact the store owners, Jeff Lennox or Matthew Wadsworth, and see what he could work out. A couple hours later, they waived the repair bill and refunded the deposit, and I picked up my phone with a cracked screen (new cracks that were not evident when I brought it) and which will not power on.
In my opinion, they failed to exercise due professional care in the discharge of their repairs:
They wiped the data from my phone;
They lied about wiping the data from my phone.
The claimed additional damage was found after I complained about the wiping of my data and the lying store rep.
I do not recommend this store or any store owned by these franchise owners. I have no opinion as to the corporation, itself.