Uber/Doordash/Lyft and all related companies have no hiring standards.
They let known burglars work for them.
Like Anthony Francis Meringolo from Fruitland Park Florida.
He has an easily identifiable record online for attempted burglary and violating a protective order on a young teen girl who he molested.
My suspicions were aroused after my shed and car were broken into.
He was the only person around and was acting suspicious looking into my open shed when he delivered my Chinese food. After looking him up online I was shocked! He also was responsible for killing a man named Wayne Dorsey and is actually trying to sue the Sheriff because of his own actions!
And he brags that he sued the Dorsey family and won! All on Social Media.
I really have dug into this creeps life and discovered that he hangs out on a social media talk app called Zello on a channel called Turbo 4 army where he constantly talks about having sex with people's kids. Listen for yourselves. And he does it while on the job!
I blame Uber and Door dash for hiring this drug addict burgling thug. If you see his name on your order cancel it immediately unless you like supporting the guy that burgles you.
I literally was unable to cancel my subscription to Uber Eats. I could not locate a customer service phone number, and could not Google-search instructions to cancel the subscription. I went ahead and canceled my credit card as Uber continued to charge $9.99/month.
But the credit company actually allowed the charges to be added to my account, even though I canceled the card and had a new credit card # issued. I then complained to the credit card company, who conducted an investigation, and finally credited my account.
The fact that Uber sets up their site so that it is extremely difficult to cancel, is unethical. It has also detered our usage of online shopping, as this is not the first retailer to make it far more difficult to cancel, than subscribe.
Online retailers can "thank" Uber for lost revenue.
Around June I noticed in my bank statements a charge from Uber/Postmates for a delivery subscription I do not use nor did I sign up for. I went into my account to cancel the subscription when I was told there wasn't one on file for me to cancel. So, I contacted customer support (via email through their app) for a refund and to make sure it was actually cancelled and wouldn't charge me again. I get an email from Uber asking for screenshots of the applicable charges, dates, exact amounts, my email address, phone number, etc.
I responded DIRECTLY TO the email Uber sent me, from the email address I have on file in my account. I immediately get a response reading "We cannot receive your message. Please contact us from the original email where the complaint came from." Ok. So I go into my account settings and double check the email. Exact same. So I contact them through Facebook and Twitter to see if I get a better response. Over and over I keep getting the same email, the same error message, and NO help from any other "support" outlet they offer.
Finally, I get an email from Postmates support telling me they have turned off Auto-Renew for my subscription. The subscription I am being charged for that I have not used that I did not sign up for that I cannot locate in my account to cancel. She located it and "turned it off". After I have already been charged for June, July and August. I have been seeking a refund and cancellation for three, going on four, months now.
Their customer support is absolutely the worst thing I have ever experienced. This company has had literal MUDERS happen on their time and they STILL cannot figure out customer support? It's borderline the most essential function of a company that provides transportation all across the f**king nation. Absolutely ridiculous. After researching, they've done this to many others and continue to do so. They are straight up stealing from customers and just dodging their way out of refunding anyone via non-existent customer service. Absolutely ridiculous. I want my refund, Uber. And frankly, a paycheck for the amount of time I have had to spend figuring this out.
On Wednesday January 20th 2021 the day that President Biden was getting inaugurated I was out providing services for persons in need of rides... on that day I provided a little over 4 hours of driving which my total was $80.33... During this pandemic everything is very uncertain of these days . I'm doing my best to keep myself above water I have no money at this time so my only go-to was to do Uber I went home after doing the 4 plus hours and I decide to go back out the next day which would have been Thursday so I wanted to cash out the $80.33 to get gas for my car and perhaps maybe a few groceries
but as I looked at my account my money has been frozen!!! I have contacted Uber numerous times to which they have still not given me a reason why my account is frozen I'm told that it's being under investigation but I don't know why and no one has contacted me text me or even sent the email at this point in time as of right now I still don't have an answer and I still am not able to retrieve my funds I think that this is very unfair and very embarrassing for a company that's a giant compared to me I have no way of contacting anyone to find out what's going on with my account
I think this is very unfair and very unreasonable for such a company to treat employees like this during these times so I had no choice but to put this out online so it can be made aware to other persons maybe are having the same issue I had been doing Uber since 2017
This below narrative details an electronic facsimile of the dispute form authorizing the dispute with my credit card issuer. Back up screen shots with before and after transaction receipts and the included screen shots of the dialog between myself and customer support at Uber are available upon request. Of primary importance is the fact that a classic “bait-and-switch” tactic is widely utilized by Uber (open source media postings) by telling and showing the consumer one quoted price, the consumer agreeing to that price and selecting that option with that price, and then without prior warning nor notice, the price that is billed to the card is quadrupled. Here’s the purchase process breakdown used by Uber:
Once the user, I for example, fist selects the pickup and destination locations, they are prompted to select the ride type.
Next step, the ride type, “Economy” level was selected, and the price was shown of approximately $46.00 from the billing address / residence to LAX airport.
At this point, this is where the user books their trip and consummates the transaction at the agreed upon price. A button appears next to the amount, in this case the $46.00 amount, which is selected and eventually / supposedly billed. There was NO visibility into additional charges especially the “surge pricing” referenced in the chat.
This Economy option was selected, and no further notice was received other than the driver eta and ultimately the receipt. The receipt was received as seen in the documents with the breakdown and the surprise “surge pricing”.
This transaction was disputed with the merchant Uber and the following items I found to be disconcerting, were discovered:
(1) It is also important to note that Uber does not allow inbound calls for any customer service matter outside of the emergency line which deals with assaults or other emergencies as probably mandated by law. All other inquiries are regulated to creating an online ticket and a follow-up chat session. This lack of customer service access allows for Uber to control the pace and keep the consumer filing a dispute at a disadvantage.
(2) Uber has a problem referencing and accessing billing records (but they have the ability to charge consumers at will for whatever they deem appropriate). The representative who answered the emergency line was able to tell me and reference the ride taken and stated the $169.00 may have been assessed for a “cleaning fee” (as if a passenger damaged the drivers car). The next examples reference the chat sessions and are also attached. Back and forth discourse ensued to just find the ride. The claim filed with Uber does not auto populate with the ride taken and charged so it makes it difficult for the customer to address the dispute with the chat representative. This inability for Uber to match the invoice / receipt to the claim / dispute, to the ride in their system, lasted for about 2/3’rds of the attached files and screen shots.
(3) Classic bait and switch tactics are employed by Uber. Once the ride was ‘located’, they explained in the chat that “surge pricing” was being employed which is why Uber added an additional approximately $120.00 onto the invoice, as shown as a multiple of the base fare “x4”. Why not x6 or x8? Once its charged to the payee’s account, any individual has limited recourse or requires immense effort to challenge Uber. Uber knew I was booking the ride at the time of usage between 2 AM and 3 AM and could have documented the fare to include and disclose the surge-price BEFORE PURCHASE but chose not to. The user / consumer, I first find out the ultimate price from a BofA alert when they ultimately charged the card while already at my destination, LAX Airport. In the chat, they stated “push notifications” are sent and I should have them enabled. I did not receive any notification about the surge pricing but did receive the “push” notifications about the eta of the driver and the driver having arrived. Other riders experiencing this problem on certain push notifications upon their drivers arrival noticed additional billing verbiage, but the detail of the surge pricing was buried. And even if it was properly called out to those riders before entering the Uber, their ride had already arrived and to cancel because of this surprise notification would probably result in missing their flight. Had I or any reasonable person saw this obscene amount at the appropriate time of purchase, I or anyone would have chosen an alternative mode of transportation. Since they have their / your money, they don’t need to address customer concerns about displaying one price but charging another.
(4) Evidence showing dubious and misleading business practices was provided. While still on travel for this trip and after discovery of Uber’s conduct, I had my spouse enter the Uber App and recreate my rideshare request on the Uber server. Steps (A) through (D) as stated above were selected exactly as I had except the ride wasn’t purchased or the request wasn’t completed. A representative example of the last screen I saw prior to purchase was captured (page 19). While the time of day of the request / order is obviously different in this example, this recreates what I or any user would only see in that situation prior to purchase. It is abundantly clear that a user of this service would only expect to pay between $47.00 and $57.00.
In conclusion, I, my family, and coworkers were / will be notified of this and to avoid Uber. I will not be using Uber as at best, I have neither confidence nor reliance that Uber will charge (the range) what they say they will. When a consumer hands a merchant their credit card information, the consumer bestows their trust onto the merchant. In this case, Uber is absolutely derelict by design and business model. This experience is clearly exploitative and should be dealt with as any other abusive behavior to deter this sort of deceptive conduct by this or any other merchant. For the reasons articulated here, I request that this entire charge be thrown out with prejudice by Bank of America and a warning sent out to cardholders of these deceptive business practices being committed by Uber Inc.
Instance 1. Miami call for Uber, cancelled by driver/no show, I was billed.
Instance 2. Miami call for Uber, cancelled by driver/no show, I was billed.
Instance 3. Miami trip from Downtown to Airport, charged about $12 more than the app priced the trip at.
Instance 4. Miami trip from Downtown to Airport, overcharged with trip billed as from Downtown all the way past the airport to West Miami, twice the distance.
Instance 5. Followed instructions to schedule ride, instead of scheduling for later, it immediately assigned a driver with only two minutes to cancel, with no obvious button to cancel before being charged "for the driver's effort"
Uber is the worst ever customer service, fraudulent charges, unfriendliest app I've ever used, seem to be 100% trying to extort the money from both riders and drivers, unbelievable!
UBER is not reliable company for transport! Arrived too late for concert. Promised by rideshare that latest arrival time for concert in Boston would be 7:39 for 8:00 show - two tickets for show purchased months earlier. It was already 8:02 and had to pay driver extra $ to drop me closer to concert hall. I finally arrived late- and had to wait for break to enter show-missed 1/3 of performance.
Uber recently disabled my account without warning and with no explanation. My account was in good standing and still had 45.00 in gift card credit available. Uber support has been pretty much useless in resolving this issue.
I followed their process to reactivate my account multiple times with no success. I plan on switching to Lyft and suing Uber for the money they are stealing as well as court costs and lawyer fees.
I Purchase a $50 Uber Gift Card from Shop Rite Store for Rides. Went on line to veiw videos as how to use the card and come to find out that there are a hundreds or more people can not Use the card because is will not work.
You will not get refund, It a Fraud after i activated the card it show i have $50 for to use. When i request a ride, It block me from use is with a automative Messages telling me to sign into my Facebook account or sign in to a Digital Account before it will work .
I used UBER from Hartsfield-Jackson in Atlanta, Georgia to a business. I accidently left my phone in the car. I cannot contact UBER corporate. I have 3 email addresses but none work. There corporate phone number is for drivers only and not customers. They say use your phone app. How when the driver has your phone.
Some stranger in another city fraudulently accessed my Uber account, and charged a ride fare as well as a large tip (twice the amount of the fare). I immediately contacted Uber, who quickly refunded the fare. Great! But they will not refund the large tip ($70!) because "that money went to the driver."
I don't care, I want my money back. I was ripped off. Uber recognized that fact by refunding the fare. And yet I can't get my money back for the tip? Who knows what even happened, the driver might have been the fraudster, I have no idea. Uber needs to make me whole, and I mean completely whole, for the fradulent charges.
My wife and I ordered an Uber from Miami International Airport tonight and when I saw the driver approaching I waved and made eye contact with him. Instead of the driver driving to where we were in front of him he decided to stop across us about 20 feet. While we found this to be extremely rude and unprofessional we walked over to his SUV and started to walk to the back of the suv and waited for him to get out of his car to get our luggage.
The driver did not open the hatch trunk and did not exit the vehicle to get our bags. My wife walked over to his door and knocked on the window as he was still on the phone and asked if he was the Uber driver and to please get our bags and open the trunk. I started to place my bags in the trunk and then the driver started cursing out my wife and then got out of the suv walked to the back of the suv and violently grabbed our bags and violently threw my luggage across the ground.
I told him he was being violent and that we felt this was horribly inappropriate and we were going to call the cops and he reached to grab the trunk door and almost slammed it on my head with blunt force I had to hold it up for it to not hit me. He very badly wanted me to get out of the way for him to leave immediately but I very badly wanted to call the cops. He tried to hit me but I backed up and then he reached for a gun on his waist needless to say I was very much afraid for my safety and the safety of my wife.
We took a picture of his license plate and I am making it visible online for all to see and to prevent from anything worst happening to an unsuspecting person simply looking for an Uber ride. This man is violent and dangerous! Please be careful! Uber certainly does not seem to have a proper comprehensive vetting system in place for drivers and places us all in harms way with mentally ill drivers such as this one.
We were at a very busy airport and this man could have shot and killed us and shot others in our surroundings. This man drove off violently and wrecklessly. His plate number is: LA ***
He had junk on the back seat of his car and made me to in front on an Uber ride then he paid me compliment as I got inside the car. Then he started to put his hand on my thigh as we came to a redlight I screamed and put pepper spray on his face and ran out of the car. Then I called 911. His a*s will be in jail.
Dear Ashton Kutcher, You are a scam artist. Your Uber app and Airbnb is only intended to defraud consumers, nothing more. You knowingly helped develop an application that destroys lives, you have no shame because you are swimming in blood money. Every nickel and every penny is soiled for the rest of your life and your children’s lives.
You are not Steve Jobs so stop pretending just because you are a no talent a*s clown who can’t act. Simple. This is why you pursued the technology industry to support your income. You knew better about what uber and Airbnb really was and instead you stood beside allowing it to happen because of a paycheck. Welcome to your new legacy.
At a time when uber needed local drivers to drive for uber, I referred a friend who is driving for uber and have given over 4,000 rides thus qualyfying me for a reward of $500 which uber refused to pay me.I have an email from Uber as evidence.
I received two unfair 1-star ratings from passengers and attempted to inquire about appealing ratings, but my inquiries about the appeals process fall on uncaring ears. All i get are excuses not answers to my questions. Support claims there is no way to appeal a rating a driver finds to be unfair. Passengers can literally threaten drivers with bad ratings if we don't let them break rules No smoking in vehicle, no open containers) or leave bad ratings with absolutely no explanation, or for things that are out of driver control, which can result in drivers being near or at deactivation levels I'm still safe) and uber will not do anything about it. Lyft has an appeals process and will usually at least investigate, and recently reformed their ratings system to help drivers out, especially in regard to the fact that the majority of happy passengers don't bother to rate and the few unhappy ones always do.
Wake up, uber! lyft is eating into your market share in columbus, ohio because you are pissing your drivers off right and left. The joke among rideshare drivers in my city is that lyft has our back but uber has our head.
Not working with your drivers like lyft does will cause lower driver morale, which will result in lower ratings, which will probably result in uber big shots wondering what happened when lyft destroys the market share like they did in dayton I drive there too sometimes and had both apps on for four hours, got one uber passenger and 9 lyft passengers.)
Uber support, when asked if they have a process for appealing unfair ratings from passengers, can't be bothered to give a yes or no answer, but rather give some excuse-laden "we think the customer is always right and we pretend to care about you but don't really know how to answer your question so we're going to just give you some wordy response that never answers your question and maybe you'll go away if we give you the run around long enough."
Uber, yes, the passenger is entitled to their opinion, but look at my ratings. The vast majority About 40) are 5's with a couple 4's and a 3. No 2's. The two 1-star ratings drop me to 4.74, which is still considered a high rating by uber standards, but i'm 4.98 on lyft, and not just because of their superior ratings system which allows drivers to appeal ratings they find unfair.
How hard is it to have a straightforward process to appeal bad ratings like lyft has, uber? It's fine to put the passengers first, but when you do so at the expense of your drivers to the point they all decide to drive for Far superior) lyft instead, who cares about both passengers and drivers enough to hear both sides out.
The two-way feedback system is also a joke. Drivers are forced to rate at the end of the ride before getting paid. Passengers often wait and watch to make sure they get "5 stars or else" and i've had passengers say they'll rate someone 1 star if the driver pulls away before rating.
Fix your flawed ratings system or expect more scamion. By the way, like unfairly issued low ratings on your platform. These currently can't be appealed. You'll have to settle for a rebuttal Which hopefully indicates some commitment to fixing your rating system which is inferior to lyft's.)
Foremost, review ALL SOCUSL MEDIA FORUMS FOR NATIONAL VERIFICATIIN OF THEFT FROM EMPLOYEES, FALSE ADVERTISING MARKETING PROMOTIONS. FALSE &MISLEADING & DECEPTIVE SALARY QUOTES. THIS COMPANY NEEDS TO BE REPORTED TO THE FTC TO BE SHUT DOWN. THEY ARE KNOWINGLY PRACTICING ILLEGAL BUSINESS PRACTICES AS DENOTED BY THE DRIVERS IN THEIR NATIONAL DATABASE. STEALING FROM DRIVERS, PUTTIBG THEM IN DANGEROUS UNSAFE SETTINGS WITH NO ASSISTANCE. This is truly an unethical run business with no REGARDS FOR LAWS IN THE UNITED STATES! CLASS ACTION SUIT IS AHEAD FOR CERTAIN!
I took a ride on Sunday October 7th from the DoubleTree in NYC to my sisters apartment in Lyndhurst, NJ. The ride was quoted around $68 and we accepted the ride rate. We took a ride with a slightly disgruntled driver as he did not want to get stuck in the traffic going back to the city, he expressed this specifically out loud.
We apologized but we needed to get home and this was the point of the UBER car service. When he dropped us off he said look what happens now I get to sit in traffic because of this drive. I again apologized and we left the car.
As we were getting home from an event we changed and got ready for dinner and I did not think much of the drive after all why would I? I then get an email later in the day that says my card was charged over $120 because we stopped in Lyndhurst and went to Newark Airport Terminal A.
We did not take any such ride, and I was charged for it. I then called UBER but found out they wont speak to you on the phone unless your a driver, I even tried calling the driver line as I was charged double my rate and have a false ending location.
I then noticed when I checked my card that the $68 was charges PLUS the $120 so now I have paid 3x my trip cost and cannot get anyone on a phone to discuss them significantly overcharging me. I follow the instructions and report an issue on the app, I hate this because usually you get standard BOT responses which is exactly what I have been getting for over a week now.
They say they will refund me the $53 owed but that's it. I still have another charge on the card they wont deal with at all. I keep getting blanket exact same responses and cannot get them to let me talk to a manager or get a phone call when it is regarding my finances. This cannot happen and I cannot get my refund.
Über is the worst company lead by a new CEO. The customer service is kicking professionalism in a city where it is hard to make a buck using Über as their prices is higher then . Über drivers (some) scam a 10 minutes $6-$7 ride to $150 by reporting an incident that never took place.
I was supposed to take a ride on Thursday July 3rd, 2018 with Uber. the driver bailed and didn't cancel the ride. He actually drove (as I saw it is happening while I am trying to cancel the ride but the app didn’t allow me to do so. In my defense I tried many time and after 6-10 minutes the app came up with a message :something went wrong” and the ride was cancelled). I sent the driver two messages that were ignored. The day after I have left him a bad review. contacted Über for damages to his car ($157 value) for a ride I NEVER took. I took a ride with Instead (Picture instead).
Also, I have asked for a pick from a different location and drop of on a different location and yet, Uber still accepting the claim of the driver for a ride I never took. Uber isn't professional and not responding to the case involved (that is what happens when you outsourcing your professional and do not understand what they read or write).
I have contacted Uber for a refund and all my requests was retun emmpty. Uber replies can be foudn below (totally irrleavnt)
Simple fact - the ride was never taken, why am i charged for a car damage that I never did. the driver lies and Uber just sending him $157 of my money. Rip off. Unprofessional. Next is disputing any coming charges with UBER and they can forget about ME using their service. I had MANY issues with Uber before but NEVER like this. I give UBER One Star for responding and -4 for not dealing with lies and being unprofessional. Next is CC Dispute! ASAP
Last, When Uber Surge charges increase Uber fares about 7X or 8X, while has been known to increase their prices at least 2X. Many riders will choose Lyft as I will from now on, especially in times of high demand, since typically doesn’t hit the high multiples that Uber riders have come to dread.
I will continue using anytime. I will forget about UBER from this day and on. I will never use Uber!!!
Uber Reply :
"”Hello, Thank you for providing additional info. Upon completing our research into this particular trip, we have confirmed that it was not related to any unauthorized access and will not be issuing a refund. We understand this is not the news you'd like to hear, but please be aware Uber goes to great lengths to protect your account and takes reports of this nature seriously.
Questions? Let us know.”
"Hey. In an effort to enhance your support experience, and to avoid further confusion we'll be following up any further questions or concerns you may have through in-app support. Thank you so much for your patience.”
"Sorry for the confusion this may have caused you.
Unfortunately, your driver reported a mess from your trip that requires clean-up. Cleaning fees are assessed and charged according to the extent of damage. We've attached a photo from this incident. When this happens, drivers are unable to accept trips and must spend time cleaning up messes instead of picking up riders. We appreciate your understanding. More information on cleaning fees is available here.”
My wife and I used uber to go out to dinner on Saturday. Our ride home was 5 miles - 10 minutes. It came out to around $15, we didn't really speak to the uber driver, Henrry Lopez Francheschi, much but he offered us mints at the end of our ride and seemed nice. We were home by 9:51PM. Early night for alot of people. In he morning I woke up and saw that I was charged a $150 cleaning fee. They charged my card with no quetions asked. I've emailed them a few times but haven't heard anything back. I've looked online and have heard of multiple similar stories. Looks like a scam the drivers and pulling and Uber doesn't really seem to care. My friend had a similar fee charge after he left a bad review for a driver. I fell asleep before I could leave a reveiw or tip, which I always tip and leave a positive reveiw. My UBER rating is 4.9 and I've taken 100s of rides over the years. Very stupid for UBER to pull this. Not much to do other than not use UBER anymore. I've heard on forums some people take pictures but who do you send them to? UBER hasn't responded to multiple requests.
UBER Customers! Be careful those who use UBER. My daughter just got charged $150.00 for a small coffee spill that was less than 2 tablespoons on the car floor between the door and carpet. The event happen two months ago as the UBER Driver braked hard and cause my daughter to spill coffee. The UBER Driver even announced that it was fine and do not worry about it...but he took a picture of some stained. WE where not able to be duplicated the picture of the stain when we got charged and or screen shot! UBER would not help and literally responded that they can do nothing about it as they have pictures and the UBER Driver can charge cleaning fees. Also, UBER blocked my daughter from calling back to explained the unfairness. There are no active numbers online or UBER Webpage to call to speak to a representative and you have to use the UBER App which my daughter has been blocked from. Our banks got notified right away and they have received many complaints about UBER Fraud charges. BE CAREFUL! UBER IS A FRAUD IN CHARGING!
On Saturday everning 6/02/2018 I was recived a call from a person saying that he is aUber driver want to pick me up some where in MN , I did not go to Uber app to order any ride . I live in TX and how I end up order Uber from MN ? I was chagre for cancel the ride . Some thing is wrong with Uber , I spent alot of times to get HELP from Uber , they only credit back to my next ride but not back to my credit card . I am not going to use Uber again . NEVER EVER MORE . Shame on you , Uber .
Uber's app is extremely confusing and nonintuitive especially for infrequent intermittent use. It was totally different then the last time I used it. Apparently I asked them to pick me up at my destination intead of the airport which is actually where I was... I tried to find a way to call the driver (which had been changed from the way the old app worked) and then I tried to cancel before the uber driver arrived at my destination (I also tried to text her). I was exhausted from traveling for three days. By the time I figured it all out I was left with a choice of paying double or canceling and starting over. I was still stuck with a cancelation fee so I went to Lyft. I don't reward companies who use GOTCHA!! Technology. F them!! They won't se a dime from me until they change their business practices.
Have used Uber/Lyft services in many major cities in my travel work. Not all are crooks--but beware of Port of Miami scam. It has hit me on two occassions--just last Sunday as latest scam.
You order Uber/Lyft as normal and watch the screen on your phone. Drivers stops 100 feet away, picks up other passengers, (I saw him do this), cancels your ride, charges you the cancel fee and drives away. I watched several do this and then they charge you $20 to take you to the airport. What a rip off.
I complained to Uber and they email that they would credit me the cancel fee. The driver then get paid twice, once for cancel (like it is the rider's fault) Osmany in the tan Malibu saw me waving my phone at him, but took two other people.
I saw the white Hundai, white Toyota, and Black Mercedes SUV doing the same thing. What a rip off!
On January 09,2018, I checked my bank account and noticed a charge for 40.00 from Uber_A. This is the second time the company has charged my account. The first charged occured back in October 2017 for 20.00. I contacted my bank in October for the first charge and received a new card and account.
Well apparently, the individual who has stolen my card information saved the previous card number on file with Uber. So when Uber went to charge the card, they were unable to because all my information was changed to a new account. Uber then contacted mastercard to retrieve my new card number so the charges would be paid for.
I don't use Uber. Never have and hopefully never will. I don't let NO ONE use my bank cards or credit cards. Not family nor friends. You can't trust NO ONE at all financially. So once again I had to contact my bank for another Uber charge. The company really needs to get to the bottom of this and start asking for ID with debit/credit card upon payment just to verify that they are that person. I'm really pissed off that people can steal your information and use it. Doesn't this company have security practices? Next I'm involving a lawyer and FBI.
I HAVE DRIVEN FOR UBER FOR A YEAR AND A HALF, LAST YEAR TWO PASSENGERS DAMAGED MY 2015 COROLLA ***UBER REFUSED TO PAY ME FOR CLEANING MY VEHICLE PROFESSIONALLY, THE PASSENGER REAR DOOR PANEL DAMAGED REFUSED TO PAY TO REPLACE****
MY 2017 TOYOTA COROLLA DAMAGED ON DEC 16 2017, THE EMPLOYEES INTENTIONALLY REFUSED TO PAY ME THE CLEANING FEE IMMEDIATELY CAUSING THE VOMIT AND ALCOHOL TO SIT AND PENETRATE INTO MY SIT CUSHIN...THEY ARE LIABLE FOR FULL REPAIR AS THE DAMAGE BECAME WORSE DUE TO THEIR EMPLOYEES NOT PAYING ME ON TIME, AS I ADVISE I DIDN'T HAVE THE MONEY WHICH LAST YEAR THEY STILL OWE ME FOR CLEANING AND TO DATE THEY HAVE NOT PAID ME. ****THEY SEND ME A THREATENING EMAIL IF I WENT PUBLIC****
THESE B******* NEED TO BE STOPPED...PEOPLE DRIVERS NEED TO STOP DRIVING FOR THEM, INDIVIDUALS STOP USING UBER THEY ARE THE MOST DESPICABLE COMPANY EVER!
UBER OWES ME TO GET MY NEW CAR REPAIRED .
THEIR PASSENGER VOMITTED ALL OVER MY REAR PASSENGER SEAT, THEY TOOK TWO DAYS TO GIVE ME THE CLEANING FEES...THEY INTENTIONALLY DAMAGED MY NEW VEHICLE. I WILL NOT STOP, I WILL CONTINUE TO FIGHT AGAINST THEM.
*****DON'T USE UBER, DON'T DRIVE FOR UBER.... SHUT THEM DOWN, ****WE CAN, WE DRIVERS CAN SHUT THEM DOWN....WE NEED TO STOP THEM FROM ABUSING US
On the morning of 12/17/2017 I noticed many charges totaling over $500.00 and counting on my checking account via PayPal. I used Uber once in early 2016 and swiped my debit card. We called the bank and found out that they were charges using my checking account number and routing number. Don’t know how they got that. So we called PayPal because of the name, and there were many charges over £700.00. Yes English pounds. I believe that someone at Uber is scamming people and it has to be stopped. This could be a world wide scam.
After waiting for a 3 week long background check, Uber notifies me that I may now proceed and rent a car to drive for the primary purpose working for Uber. Two days after picking up the car (which was an all day event), I am ready to work in my car, but cannot connect to the driver app.
I contacted Uber to ask for help getting my driver profile back online, but they were unable to do this or even tell me why I went offline. (Later at the Uber office, I learn from another driver that there were some IT problems of the wort which messed up many people's accounts in the same way). After 2-3 days of back and forth messages with Uber I am told to sit tight and be patient for another 7-10 days while Uber looked into my background.
Eventually I decided to return the car because I did not want to get stuck paying for it in case Uber did not get my profile back on soon enough. I had to change my plans and inconvenience myself in order to return the Uber car during business hours (a half-day event this time). Uber claims they are not allowed to compensate for anything except rides given through their app. However, as they broke their end of things, unintentional as it was, they should cover the cost of the days when I was unable to earn with Uber but was charged for the car.
When i signed up for uber i applied for a uber debit card which according to their site you could get your earnings deposited to the card. I did this after finding out that they had been hacked and then paid the hackers to destroy the info. OOOkk. The site will not allow me to imput the uber debit card info. It tell me to go back one page and select the uber card option which is not there. I have sent 8 emails to them using customer support and they continue to avoid answering the question directly. They keep insisting i give them my banking info and keep avoiding the question by continuing to tell me how to go into the site and input the info. It is not possible. They only owe me $ 37.57 but it is the principle of the matter. I have told them i will not give them my banking info and will not drive again until this matter is solved, only to get an email back telling me how to go into the uber site and get my earnings when it is not possible. According to them , it shows 0 balance because i did not transfer my balance the first monday of the week to my account, and insist that once i give them my banking info that the balance which i guess is floating in limbo will be deposited into my account. I have emailed the supposed company manager with my request and still no response. There is no customer support to contact. They are avoiding this issue. There are many many others who are being scamed by this company.
Chasing Uber. Uber give terrible customer service. I tried to book a ride in Vietnam on Uber that came to 4 cents in US currency. Uber put a hold on my visa account that prevented me from using it for rides and any other purpose as well. I had to call Visa stateside and spend about $50 in phone calls over 4 hours. Chase Visa said they had no supervisors to clear my account and would get back to me in 48 hours . They disconnected me three times while on hold for a supervisor. They also froze my debit card so I couldn't access the money I had in my checking account for use here or even ascertain what I had. On an error Uber made, they were willing to leave me in a foreign country with no money. When I get home and it won't cost a fortune to call, I will make sure Uber knows how badly they treated their customer. I have written over 10 times to Uber on my account app with them. Each time they reply that the issue is solved but they do nothing. They do not Correct my billing method of payment. Now they have put my son's billing info into my account by mistake. So now he can't use his Uber account either. Despite being given all the correct information for all accounts, Uber continues to do nothingbut tell me the issue has been solved. Meanwhile, I will be in Vietnam another 5 weeks without the use of my account that I've had since October 2016. Uber touts their convenience and their fast service. They provide neither. Be aware that if you use this company, you, too, can wind up stranded far from home dealing with a customer service department that keeps babbling on "thanking you for your patience," while they do nothing to solve your problem and, in fact, caused it!
A Ride from Louisville to Cincinnati, Ohio on Thursday, 17 August 2017
Last Thursday I called for a car at Louisville Airport. You sent a Cadillac Escalade, which was exactly what I expected, save for a few things. The exterior of the car was filthy, and once inside, there were used cans of soda and candy wrappers on the floor. If that were the only issue, I would not have written. It’s because the mess inside was not the major issue that I am writing.
Cary Quattrocchi said very little to me. But when he did speak, he was rude, insulting, and used a few profanities. Now you might think that I was requesting him to perform feats of magic for me, but I only asked a few things of him.
Once we got going, I asked him to pull over at a coffee shop. I had no preference, a drive-in would have been fine, even McDonald’s would have been fine. He ignored me. When I shouted that we were coming up on a McDonald’s ahead, he disregarded what I was saying.
The ride was supposed to last about an hour. I decided I could survive without coffee. Maybe five minutes later I asked Mr. Quattrocchi to put on the radio. I told him I preferred either jazz or classical music, and I asked him to put the radio on in the back of the car, softly.
Again, he ignored me. So I gently tapped him on the shoulder. I did not hit him or slap him or in any other way act rudely. But his response was unnecessarily profanity-laden, insulting, and honestly shook me slightly. Riding with your service is supposed to encourage comfort and a sense of security. From that point on, I no longer felt secure, relaxed, or pleased I chose your car service.
To finish the drive, Mr. Quattrocchi took me to The Great American Ballpark, but he dropped me on the left field side of the stadium and I had to walk around the stadium to enter. It cost me a few minutes and as a result I was late for my appointment. By that time I was glad to be out of his car, glad to be rid of him, and watched as he rode away. Yes, I took a deep breath, and then released a sigh of relief. I knew I would more than likely never see Cary Quattrocchi again. And that pleased me.
I thought about what I would say in this email before I wrote it. There was no reason for Cary Quattrocchi to act the way he did. I did not ask him to do anything unusual. In fact, I was surprised he did not offer me a water or peanuts. The mess in the backseat, well, it could have been worse. But when he wouldn’t stop the car to allow me to buy a coffee (and I would have bought him something as well), and he wouldn’t put on music, I thought that went beyond the pale.
This job is about customer service, and even I know the customer is always right. Apparently Mr. Quattrocchi did not learn this. Is this his first customer service position? I can’t imagine, but maybe it is. In any event I think someone should take him aside and explain the ABCs of effective customer relations. Or, fire him and find someone who not only understands how to drive safely, but knows that the customer is always right.
Uber is using the Charlottesville tradegy to market itself by RACE BAITING!
Meghan Verena Joyce, The Regional General Manager of Uber in Boston sent out an email to me and other Uber customers to promote itself against bigotry by white supremacist... apparently only whites are bigots, according to Meghan Verena Joyce.
Here's the letter Meghan Verena Joyce sent out....
Dear Uber Rider,
We were horrified by the neo-n**i demonstration that took place in Charlottesville, which resulted in the loss of life of a young woman as well as two Virginia State Troopers responding to the protest.
There is simply no place for this type of bigotry, discrimination, and hate.
As the country braces for more white supremacist demonstrations, we wanted to let you know what we are doing for the Uber community:
We will act swiftly and decisively to uphold our Community Guidelines, including our policy against discrimination of any kind—this includes banning people from the app.
24/7 in-app support is available to answer questions and address concerns. You always have the right to end your trip if you feel uncomfortable or disrespected. Now more than ever we must stand together against hatred and violence. Thank you for making our community one that we can all be proud of.
On behalf of all of us at Uber,
Meghan Verena Joyce
Regional General Manager, US & Canada Cities
Where was Meghan when the Black Lives Matters was rioting on the streets of New York and other cities Chanting "What do we want? 'Pigs In A Blanket, Fry 'Em Like Bacon! See https://www.youtube.com/watch?v=kQrnEdjQWKI
I despise all forms of racism and hatred toward another race. And I despise just as much companies that use racism to promote itself. Uber should be ashamed of itself for allowing Meghan Verena Joyce to use the Charlottesville violence as a means to promote Uber.
I replied to Meghan and told her racism is in every race, not just whites. I also told her I don't appreciate Uber trying to promote itself from the Charlottesville tradegy. I got no reply from her. But today, I noticed I can no longer login to Uber! I'm absolutely disgusted with Uber and I will never use their service again. Race baiter
I've been driving for UBER for about a month and they advertise that you will make $35 or more per hour. WHAT A LIE! I have averaged $14.63 per hour but take the gas cost out of that and you are down to $8.71 per hour. Now you calculate the cost of maintenance and wear and tear on your car and you're upside down. You're actually paying UBER to use you! If you figure one tune up a year at $180.00 minimum, an oil change or more per month because you're driving so much (another $32.00). So after gas you're making in a ten hour day about $87.10 and you haven't paid taxes on it yet. Figure on the $146.30 you'll pay approximately 28% if you're lucky so reduce your $87.10 another 40.96 and you're down to $46.14 (for you math majors out there that is $4.61 per hour not including maintenance. Multiply that by 4 for the four weeks in the month and you're making a grand total of $184.56 having worked 200 hours so you're making about 93 cents per hour. There's another catch. You need to keep your car clean so figure another 6-10 dollars per week for cleaning and you're making about $150.00 per month in your 200 hours and you can be so proud to be earning 75 cents per hour. I think McDonalds is paying 10-14 dollars per hour so you can increase your earnings by about 1500% just by working at McDonalds instead. UBER is ripping people off and thats the bottom line. DON'T FALL FOR IT PEOPLE, YOU'LL REGRET IT, I SURE DID! There is one more thing I forgot to mention. UBER is monitoring you so if you're not the perfect little chauffer, then you can get poor ratings and they will shut you down. Most people will be the short, unprofitable ride and waste your time and resources. The people don't care about you and neither does UBER. They proved it when they lowered their costs to make more money by getting more rides out of more drivers. It works great for UBER and they screw the drivers. UBER is only good for UBER and not anyone or anything else. Why do you think taxi's cost what they do? Do the math and think about it before you let UBER use you up. GOOD LUCK!
While being a driver for uber I have never spoken to anyone only throug texting which could be a pain at times. I was involve in a accident May 18th. I reporter a claim police report and all involve. Forms by internet and insurance adjuster and my claim person handling my claim. Form by the person handling my claim wanted My insurance declaration to see what type of coverage I had with Geico My primary insurance . In the mean time James River Insurance company which cover Uber Drivers. The policy is no good because it has a $1000 deductible. Next the damaged to my car was $1121
After the deductible they want to issue me a check for$121 . Remember I have a Mercedes E 350 Fomatic . Estimates are after market parts after market paint . If I would go to the Mercedes dealership $121 does not cover nothing I wil have to spend my hard earn money to fix my own car. What type of policy is that do not cover the insured. Drivers out there driving their own vehicle and the driver personal policy is better than the insurance uber offers. Someone in the insurance business should take a look at the uber insurance that ripping everyone in this country and abroad. This must change before its to late. On other accession I have been ripoff but at low level totaling over $ 60
Hello Alrefaei In 2015 I bought acar to drive with uber cost me 14000 dollars the fare with uber was omost 1.75 c per a mile after that uber they refused the fee more than one time without drivers promission. Most the time driver go to work and try to make money they have to sign new agreement works for their behave ignoring drivers rights. I've trying to update my account for over a month to dive so I could take care of my car payment but they asked me to sign new agreement. I'm losing money when I bought the car when they say you could make $600.00 Aweek that's rep off some trips we drive to pick up passenger's 10 mile and it's end up to $3.25 . Uber using me as driver and my car mantenance of car my insurance. And they don't have customers hpne call to solve any problems. When I start was OK after they drop cages fee per a mile and rase their fees it's not worth it I'm losing my car ended up her ting my credit and lost old job I have. Uber they make damages to my and my financial and pain and suffering reflector to all my kids because I'm the only supporter for them. Thanks
The following is the entire exchange between Uber "customer service" and myself:
Sent by KG. on Tuesday, April 18, 2017
I had tried to schedule the ride thru the Uber app and it said the request had failed and was not scheduled.The app would not let me redo the ride request, so I went and ordered a ride from Lyft. The driver from Uber showed up so I took the ride and had to cancel the Lyft ride, which I was charged $5 for canceling. I would like to be credited the five dollars I had to pay for the Lyft ride I had to cancel.
Sent by Anku on Wednesday, April 19, 2017 at 1:41:07 AM
Thanks for reaching out, K. Happy to help! You can schedule a ride by tapping the icon next to the destination box. After setting your pickup date and time (note that it is a 15 minute window), you'll be prompted to set your destination. Before your confirm by tapping Schedule, you can edit your pickup location by tapping the address next to the schedule ride icon on the map. To edit or cancel a scheduled ride, select Your Trips from the menu and then select Upcoming Trips. We'll send you a push notification 24 hours before your trip is scheduled, 30 minutes before your trip is scheduled, and when a driver accepts your trip request. We’ll also let you know if surge pricing applies. Thank you!
Sent by KG. on Wednesday, April 19, 2017
I'm sorry, maybe you misunderstood. I know how to use the app- I explained that when I attempted to schedule the ride, the app crashed and said the ride request failed and did not go through. I quit the app, reopened it, tried to reschedule the ride, but it still said it was unable to. I gave up and ordered a ride through Lyft instead, assuming the Uber ride was not scheduled. While waiting for my Lyft ride, the Uber driver came anyway. I was confused because I didn't think the ride had gone through. I took the ride with the Uber driver, but had to cancel the ride with the Lyft driver. I would now like a refund of $5 for the ride I was forced to cancel with Lyft, since I wouldn't have had to order a ride with Lyft in the first place had the Uber app worked properly.
Sent by RS on Wednesday, April 19, 2017
Thanks for letting us know about this, K. We've taken a closer look at this trip, and based on your previous account history, we have reason to believe that this trip took place. As a result, we will not issue a refund at this time.
Sent by KG. on Wednesday, April 19, 2017
I told you that the trip DID take place. I want a refund of $5 for the other trip I had to schedule through Lyft and had to cancel due to your Uber crashing and saying that it wasn't scheduled in the first place. Am I not making this clear?
Sent by SG on Wednesday, April 19, 2017
Hi K Thanks for reaching out. We are currently unable to find the trip you're referencing. Please submit your issue directly here. You'll be asked to select the specific trip. Alternatively, this can be done in your app. To do this, visit the Help section, select the correct trip, and choose the appropriate issue. We appreciate your help and look forward to assisting with review. Please let us know if you have questions.
Sent by KG. on Thursday April 20, 2017
This is now the fourth time I've tried to get a direct response from someone that is more than a "stock" answer that doesn't resolve this issue. The email chain is pasted below. This issue was a problem with your app (please see below). I only want to be reimbursed for the $5 fee (not the whole amount of the ride) I was charged for having to cancel the alternate ride I had to set up with Lyft since your app didn't work.
Sent by Sunil U. on Thursday, April 20, 2017 at 10:03:44 PM
Sorry to hear about the trouble with your Uber app, K. That definitely sounds frustrating and I'll be happy to see if I can help. If you haven't already deleted the app and reinstalled it directly from uber.com/app, this would be a good first step. This ensures you're using the latest version available and resolves any known issues. If you continue to have trouble, please share the details and any troubleshooting steps you've already tried so that I can lend a hand and get you riding again.
Sent by KG. on Thursday, April 20, 2017
I have done that. Yes, this has been VERY frustrating. But, if you read my request- I would like a refund of $5 because of it.
Sent by KG. on Wednesday, May 3, 2017
So it's now been TWO WEEKS since this incident happened and reached out to "customer service", and I have yet to receive more than a canned response addressing the previous issues I have discussed. I never even received a response to my last email. I have been more than patient. I realize you may think "it's only $5, get over it". But that's not the point- it's the principle of it. It is obvious to me that Uber does not care AT ALL about their customers, their issues, and has no desire to rectify problems that arise. Therefore, I AM DONE. The Uber app has been deleted from my phone, I will NEVER use Uber again for ANY reason, and EVERYONE I know will be told about this and encouraged to dump Uber and use Lyft instead. I had even begun the process to become a driver. No more. Lyft will now have all of my business. I can only imagine how many others have had similar unresolved issues that you've blown off. Again, you may think, "so what?" Just remember rule number one in any business: word travels, and more so when it's negative.
Sent by Uber Support on Wednesday May 3 2017
K, Thanks for your reply to a previous support inquiry. To make sure we get your messages to the right place, we’re unable to respond to conversations with more than 7 days of inactivity. Please note that your message has not been received by our support team. We'd still love to help out with any issue you’ve run into. Just tap “Help” in the app or visit help.uber.com from a web browser. There you’ll find answers to frequently asked questions and be able to contact us.We look forward to chatting with you soon!
Uber give drivers no support. Absolutely no support to drivers. Uber calls it drivers "Partners" we make money for Uber and they are no where to be found if you need help. Driver for Lyft- excellent drivers support. Better for the rider
You do not want to work for Uber. The riders will call in, make a complaint, and you lose your job. My husband just started with this company 3 days later, someone called in, someone that had been heavily drinking, lied about the trip. Even if they lie, the company takes the riders word and you are out! My husband spend money to have all the things needed to do this job, an someone didn't like him an he was out. No warning, no reprement, nothing Was fired based on someone else saying something that was not true.
THe person that complained was piked up and dorpped off without any problems. The person was gay, made a pass at my husband, he declined and so they fired my husband. BOTTOM LINE: You can not defend yourself against what the rider has to say about you. BEWARE OF THIS COMPANY. THEY ARE A SCAM. WHEN MY HUSBAND GOT PAID, THEY SHORTED HIM $105.00 AND HE ONLY WORKED 3 DAYS. HIS RIDES TOTALLED $312.00 TRY ...THEY ARE A BETTER COMPANY.
I'm a new user of Uber and I'm already being ripoff on my third ride and first week. I requested a ride from point A to B and they charge me 23$ which I was happy... When I called hours later to return to point A ( same distance) they charge me 98$
Hello All! UBER is a SCAM! Read below and PLEASE share my story!
***Sept 6th, 2016****
My name is Nick and I am a new driver to UBER. I started beginning of August under the promotion 'Complete 100 Trips under 30 days and get $1,000.00'. So I completed the trips in under 2 weeks and been waiting patiently for my $1,000.00 to magically appear in my account. After a few days I sent an email because we all know that their phone # is fake. I've sent email after email, talked to rep after rep, and some say I do qualify and should get it and apologize for it taking so long and even place it into my account...and then another rep will come take it away the next day saying I don't qualify and that they need to research this further. I completed my trips on August 20th, 2016. It is now September 6th, 2016. In that time i've sent over 30 emails. Had the amount requested placed into my earnings TWICE...only to watch it disappear overnight TWICE!. I need help. I don't know what else to do. I did everything they told me to do. I'm a top partner in my area. So now i'm going to file suit for false advertisement. I even took a week off and let UBER know that I will not drive for them until they pay me the bonus! Extreme I know but they seem not to care. So filing suit is the only way. I have supportive documents and screenshots. Am I making the right call? Does anyone have any ideas?
***today's update***
spoke to a supposed supervisor on their phone (Jay - employee #109119). I originally talked to Karen (Ren) on Monday and she empathized my situation and advised me she would get me my $1,000.00. I waited 24 hours. No response and no change. Called back yesterday (tuesday). Waited on a phone for an hour just to be told that Karen wasn't available. Spoke to a supervisor who advised he couldn't touch my account because she worked on it and told me to call back tomorrow (today). Called back today. Waited on the phone for about 30 minutes just to be told that Karen isn't available again. Waited another 30 minutes to speak to Jay who advised I don't qualify for the incentive. He said the incentive promotion changes month to month and somehow changed gears while i was in the middle of the one i was in. I told him that's illegal. I told him that's the classic bait and switch and I'll sue. He said he's sorry to hear that. I wasted my lunch break yesterday and today for nothing.
resolution: None.
compensation: none
frustration level: too high to count
actions taken: Reported to BBB, consumer affairs, glassdoor, facebook, yelp, google+, and will now tell every customer I pickup about their lies. Uber wants me to recruit new drivers...not happening. If anything I'm trying to have current drivers quit and any potential drivers go to lyft. Uber needs to do right by me before I do right by them. Feel free to contact me UBER. I'll be stopping by your corporate office very shortly.
They will terminate you on the spot and lie to you telling you one thing then you get a message telling you something totally different and when you try to address their concerns they will totally ignore you and give you some fake auto response reason. They have no phone number to address concerns and their emails contradict their IMs sent. Even after doing what they ask and pay for some improvment course they do not take that into consideration and terminate you even after doing everything they ask of you unjustly.
UBER. STATES IN A GUARANTEE PAY 20HRS WITH 4.5 rating $1500 month 40hrs with 4.5rating $3000 IN WEEKLY PAY. If you don't make more money we will pay the difference. Monday at NOON... UBER SAID YOU DIDN'T QUALIFY FOR THE GUARANTEE BECAUSE OF TRIPS THAT WAS REQUIRED. LAWSUIT. EMAIL THEY SENT ME STATES NO WHERE ABOUT TRIPS/LOCATION/TIMES THAT COMES WITH THE GUARANTEE 1500/3000..IT'S SAID DO 20HRS 40HRS WITH 4.5 RATING. .. ANY LAWYER WANT TO MAKE SOME EXTRA CASH ... I GOT PROOF. BREACH OF CONTRACT WITH ME VS UBER!
This company is only intersted in pleasrng their investors..Oh! They claim to only be a startup....but are valued at $26mm????....treated by them as a 4th class citizen....after they gave me a 1099 status....All my reviews were a perfect 3..they dropped me for a summary harassment charge, whivh came as a $50 fine....equal to a moving violtion...NON violent.... but they are so nervous due to current events against them...so alll ?partners?... become slaves ro their decisions! No Human to even talk to?? I wpould never suggest ro choose Uber...like their Germane name....if you are not like us....Well please remeber the Halpcaust....treat as a lesser person
While working driving for Uber a rider assualted me by grabbing me and hitting me while i was driving them to a selected destination. I called and reported it to the police, then i contacted Uber several times by email explaining to them what the rider done. I contacted them at 3pm they did not contact me back or respond at all to my message that a rider assualted me. I think i can sue them.
I have had it with Uber! You have to be desparate and stupid to drive for them. They deduct at least $1.00 for every pickup. They deduct 20% of every fare after the initial charge. Their are additional charges they will make if you are earning more than 1X the normal rate. Many of the fares are not practical on "Normal Rates". An 11 mile trip will give you $16.50! If you are lucky--then you have to figure on what it cost you in time,gas, etc to make that $16.50!!
Now here's the kicker! At tax time they will label you as a sub-contractor and list the total fares as your "Taxable Income"!!! That's right! You are going to pay your taxes and UBERS taxes! And don't forget that many of the expenses you have incurred while driving, are NOT going to be Tax deductable!!!Even if you managed to keep all the receipts, because it will fall under your normal tax deduction allowance--so you are basically screwed!
Full-timers may have some deductables that will be recognised, but at what price?
When you recalculate the actual income you have earned, per hour, after taking this all into account? You have just wasted an enormous amount of time and effort to make somebody else rich!!
Uber should be sued for these practices--but Oh, I forgot. They made certain that the republicans and Congress passed laws to protect Corperate thieves, and screw the little guy---again!
I worked for UBER for about four weeks and maintained a constant 4.5 star rating out of 5 possible stars. While I experienced customers with good attitudes and behavior I did have a few who should never have been allowed to own or poerate a cell phone due to their extreme lack of intelligence. Everything went along fine until one day I have a notice that my ratings had fallen below their acceptable standards. I asked them several times for clarification and I might as well had been talking to a brick wall. Finally they sent me a termination notice for below ratings along with a caveat that I could take some kind of educational training they called 7x7 training to reinstate my driving status. When I asked for clarification I was met with silence. Finally after asking on five different occasions they sent me another termination notice. Thoughtout this time working for UBER I consistently asked for clarification on their rating system and was stonewalled every time.
I believe that UBER does not care one bit about their drivers or about being honest with them as their "partners" because they feel that they don't have to be that way. There will always be another driver willing to step up after you so you are treated as a dime a dozen. They think that passengers are the "holy grail" of the ride share industry and with the intense conpetition they are getting from LYFT they have to believe what their passengers say whether it is the truth or not. My recomendation to anyone wishing to drive for UBER is to keep moving because if you sign up it is guaranteed you will be screwed over hard with little you can do about it.
UberCab, Inc. Reviews
Uber/Doordash/Lyft and all related companies have no hiring standards.
They let known burglars work for them.
Like Anthony Francis Meringolo from Fruitland Park Florida.
He has an easily identifiable record online for attempted burglary and violating a protective order on a young teen girl who he molested.
My suspicions were aroused after my shed and car were broken into.
He was the only person around and was acting suspicious looking into my open shed when he delivered my Chinese food. After looking him up online I was shocked! He also was responsible for killing a man named Wayne Dorsey and is actually trying to sue the Sheriff because of his own actions!
And he brags that he sued the Dorsey family and won! All on Social Media.
I really have dug into this creeps life and discovered that he hangs out on a social media talk app called Zello on a channel called Turbo 4 army where he constantly talks about having sex with people's kids. Listen for yourselves. And he does it while on the job!
I blame Uber and Door dash for hiring this drug addict burgling thug. If you see his name on your order cancel it immediately unless you like supporting the guy that burgles you.
I literally was unable to cancel my subscription to Uber Eats. I could not locate a customer service phone number, and could not Google-search instructions to cancel the subscription. I went ahead and canceled my credit card as Uber continued to charge $9.99/month.
But the credit company actually allowed the charges to be added to my account, even though I canceled the card and had a new credit card # issued. I then complained to the credit card company, who conducted an investigation, and finally credited my account.
The fact that Uber sets up their site so that it is extremely difficult to cancel, is unethical. It has also detered our usage of online shopping, as this is not the first retailer to make it far more difficult to cancel, than subscribe.
Online retailers can "thank" Uber for lost revenue.
Around June I noticed in my bank statements a charge from Uber/Postmates for a delivery subscription I do not use nor did I sign up for. I went into my account to cancel the subscription when I was told there wasn't one on file for me to cancel. So, I contacted customer support (via email through their app) for a refund and to make sure it was actually cancelled and wouldn't charge me again. I get an email from Uber asking for screenshots of the applicable charges, dates, exact amounts, my email address, phone number, etc.
I responded DIRECTLY TO the email Uber sent me, from the email address I have on file in my account. I immediately get a response reading "We cannot receive your message. Please contact us from the original email where the complaint came from." Ok. So I go into my account settings and double check the email. Exact same. So I contact them through Facebook and Twitter to see if I get a better response. Over and over I keep getting the same email, the same error message, and NO help from any other "support" outlet they offer.
Finally, I get an email from Postmates support telling me they have turned off Auto-Renew for my subscription. The subscription I am being charged for that I have not used that I did not sign up for that I cannot locate in my account to cancel. She located it and "turned it off". After I have already been charged for June, July and August. I have been seeking a refund and cancellation for three, going on four, months now.
Their customer support is absolutely the worst thing I have ever experienced. This company has had literal MUDERS happen on their time and they STILL cannot figure out customer support? It's borderline the most essential function of a company that provides transportation all across the f**king nation. Absolutely ridiculous. After researching, they've done this to many others and continue to do so. They are straight up stealing from customers and just dodging their way out of refunding anyone via non-existent customer service. Absolutely ridiculous. I want my refund, Uber. And frankly, a paycheck for the amount of time I have had to spend figuring this out.
On Wednesday January 20th 2021 the day that President Biden was getting inaugurated I was out providing services for persons in need of rides... on that day I provided a little over 4 hours of driving which my total was $80.33... During this pandemic everything is very uncertain of these days . I'm doing my best to keep myself above water I have no money at this time so my only go-to was to do Uber I went home after doing the 4 plus hours and I decide to go back out the next day which would have been Thursday so I wanted to cash out the $80.33 to get gas for my car and perhaps maybe a few groceries
but as I looked at my account my money has been frozen!!! I have contacted Uber numerous times to which they have still not given me a reason why my account is frozen I'm told that it's being under investigation but I don't know why and no one has contacted me text me or even sent the email at this point in time as of right now I still don't have an answer and I still am not able to retrieve my funds I think that this is very unfair and very embarrassing for a company that's a giant compared to me I have no way of contacting anyone to find out what's going on with my account
I think this is very unfair and very unreasonable for such a company to treat employees like this during these times so I had no choice but to put this out online so it can be made aware to other persons maybe are having the same issue I had been doing Uber since 2017
To whom it may concern,
This below narrative details an electronic facsimile of the dispute form authorizing the dispute with my credit card issuer. Back up screen shots with before and after transaction receipts and the included screen shots of the dialog between myself and customer support at Uber are available upon request. Of primary importance is the fact that a classic “bait-and-switch” tactic is widely utilized by Uber (open source media postings) by telling and showing the consumer one quoted price, the consumer agreeing to that price and selecting that option with that price, and then without prior warning nor notice, the price that is billed to the card is quadrupled. Here’s the purchase process breakdown used by Uber:
Once the user, I for example, fist selects the pickup and destination locations, they are prompted to select the ride type.
Next step, the ride type, “Economy” level was selected, and the price was shown of approximately $46.00 from the billing address / residence to LAX airport.
At this point, this is where the user books their trip and consummates the transaction at the agreed upon price. A button appears next to the amount, in this case the $46.00 amount, which is selected and eventually / supposedly billed. There was NO visibility into additional charges especially the “surge pricing” referenced in the chat.
This Economy option was selected, and no further notice was received other than the driver eta and ultimately the receipt. The receipt was received as seen in the documents with the breakdown and the surprise “surge pricing”.
This transaction was disputed with the merchant Uber and the following items I found to be disconcerting, were discovered:
(1) It is also important to note that Uber does not allow inbound calls for any customer service matter outside of the emergency line which deals with assaults or other emergencies as probably mandated by law. All other inquiries are regulated to creating an online ticket and a follow-up chat session. This lack of customer service access allows for Uber to control the pace and keep the consumer filing a dispute at a disadvantage.
(2) Uber has a problem referencing and accessing billing records (but they have the ability to charge consumers at will for whatever they deem appropriate). The representative who answered the emergency line was able to tell me and reference the ride taken and stated the $169.00 may have been assessed for a “cleaning fee” (as if a passenger damaged the drivers car). The next examples reference the chat sessions and are also attached. Back and forth discourse ensued to just find the ride. The claim filed with Uber does not auto populate with the ride taken and charged so it makes it difficult for the customer to address the dispute with the chat representative. This inability for Uber to match the invoice / receipt to the claim / dispute, to the ride in their system, lasted for about 2/3’rds of the attached files and screen shots.
(3) Classic bait and switch tactics are employed by Uber. Once the ride was ‘located’, they explained in the chat that “surge pricing” was being employed which is why Uber added an additional approximately $120.00 onto the invoice, as shown as a multiple of the base fare “x4”. Why not x6 or x8? Once its charged to the payee’s account, any individual has limited recourse or requires immense effort to challenge Uber. Uber knew I was booking the ride at the time of usage between 2 AM and 3 AM and could have documented the fare to include and disclose the surge-price BEFORE PURCHASE but chose not to. The user / consumer, I first find out the ultimate price from a BofA alert when they ultimately charged the card while already at my destination, LAX Airport. In the chat, they stated “push notifications” are sent and I should have them enabled. I did not receive any notification about the surge pricing but did receive the “push” notifications about the eta of the driver and the driver having arrived. Other riders experiencing this problem on certain push notifications upon their drivers arrival noticed additional billing verbiage, but the detail of the surge pricing was buried. And even if it was properly called out to those riders before entering the Uber, their ride had already arrived and to cancel because of this surprise notification would probably result in missing their flight. Had I or any reasonable person saw this obscene amount at the appropriate time of purchase, I or anyone would have chosen an alternative mode of transportation. Since they have their / your money, they don’t need to address customer concerns about displaying one price but charging another.
(4) Evidence showing dubious and misleading business practices was provided. While still on travel for this trip and after discovery of Uber’s conduct, I had my spouse enter the Uber App and recreate my rideshare request on the Uber server. Steps (A) through (D) as stated above were selected exactly as I had except the ride wasn’t purchased or the request wasn’t completed. A representative example of the last screen I saw prior to purchase was captured (page 19). While the time of day of the request / order is obviously different in this example, this recreates what I or any user would only see in that situation prior to purchase. It is abundantly clear that a user of this service would only expect to pay between $47.00 and $57.00.
In conclusion, I, my family, and coworkers were / will be notified of this and to avoid Uber. I will not be using Uber as at best, I have neither confidence nor reliance that Uber will charge (the range) what they say they will. When a consumer hands a merchant their credit card information, the consumer bestows their trust onto the merchant. In this case, Uber is absolutely derelict by design and business model. This experience is clearly exploitative and should be dealt with as any other abusive behavior to deter this sort of deceptive conduct by this or any other merchant. For the reasons articulated here, I request that this entire charge be thrown out with prejudice by Bank of America and a warning sent out to cardholders of these deceptive business practices being committed by Uber Inc.
Instance 1. Miami call for Uber, cancelled by driver/no show, I was billed.
Instance 2. Miami call for Uber, cancelled by driver/no show, I was billed.
Instance 3. Miami trip from Downtown to Airport, charged about $12 more than the app priced the trip at.
Instance 4. Miami trip from Downtown to Airport, overcharged with trip billed as from Downtown all the way past the airport to West Miami, twice the distance.
Instance 5. Followed instructions to schedule ride, instead of scheduling for later, it immediately assigned a driver with only two minutes to cancel, with no obvious button to cancel before being charged "for the driver's effort"
Uber is the worst ever customer service, fraudulent charges, unfriendliest app I've ever used, seem to be 100% trying to extort the money from both riders and drivers, unbelievable!
UBER is not reliable company for transport! Arrived too late for concert. Promised by rideshare that latest arrival time for concert in Boston would be 7:39 for 8:00 show - two tickets for show purchased months earlier. It was already 8:02 and had to pay driver extra $ to drop me closer to concert hall. I finally arrived late- and had to wait for break to enter show-missed 1/3 of performance.
Uber recently disabled my account without warning and with no explanation. My account was in good standing and still had 45.00 in gift card credit available. Uber support has been pretty much useless in resolving this issue.
I followed their process to reactivate my account multiple times with no success. I plan on switching to Lyft and suing Uber for the money they are stealing as well as court costs and lawyer fees.
I Purchase a $50 Uber Gift Card from Shop Rite Store for Rides. Went on line to veiw videos as how to use the card and come to find out that there are a hundreds or more people can not Use the card because is will not work.
You will not get refund, It a Fraud after i activated the card it show i have $50 for to use. When i request a ride, It block me from use is with a automative Messages telling me to sign into my Facebook account or sign in to a Digital Account before it will work .
I used UBER from Hartsfield-Jackson in Atlanta, Georgia to a business. I accidently left my phone in the car. I cannot contact UBER corporate. I have 3 email addresses but none work. There corporate phone number is for drivers only and not customers. They say use your phone app. How when the driver has your phone.
Some stranger in another city fraudulently accessed my Uber account, and charged a ride fare as well as a large tip (twice the amount of the fare). I immediately contacted Uber, who quickly refunded the fare. Great! But they will not refund the large tip ($70!) because "that money went to the driver."
I don't care, I want my money back. I was ripped off. Uber recognized that fact by refunding the fare. And yet I can't get my money back for the tip? Who knows what even happened, the driver might have been the fraudster, I have no idea. Uber needs to make me whole, and I mean completely whole, for the fradulent charges.
My wife and I ordered an Uber from Miami International Airport tonight and when I saw the driver approaching I waved and made eye contact with him. Instead of the driver driving to where we were in front of him he decided to stop across us about 20 feet. While we found this to be extremely rude and unprofessional we walked over to his SUV and started to walk to the back of the suv and waited for him to get out of his car to get our luggage.
The driver did not open the hatch trunk and did not exit the vehicle to get our bags. My wife walked over to his door and knocked on the window as he was still on the phone and asked if he was the Uber driver and to please get our bags and open the trunk. I started to place my bags in the trunk and then the driver started cursing out my wife and then got out of the suv walked to the back of the suv and violently grabbed our bags and violently threw my luggage across the ground.
I told him he was being violent and that we felt this was horribly inappropriate and we were going to call the cops and he reached to grab the trunk door and almost slammed it on my head with blunt force I had to hold it up for it to not hit me. He very badly wanted me to get out of the way for him to leave immediately but I very badly wanted to call the cops. He tried to hit me but I backed up and then he reached for a gun on his waist needless to say I was very much afraid for my safety and the safety of my wife.
We took a picture of his license plate and I am making it visible online for all to see and to prevent from anything worst happening to an unsuspecting person simply looking for an Uber ride. This man is violent and dangerous! Please be careful! Uber certainly does not seem to have a proper comprehensive vetting system in place for drivers and places us all in harms way with mentally ill drivers such as this one.
We were at a very busy airport and this man could have shot and killed us and shot others in our surroundings. This man drove off violently and wrecklessly. His plate number is: LA ***
He was driving a blue Tiguan Volkswagen SUV
He had junk on the back seat of his car and made me to in front on an Uber ride then he paid me compliment as I got inside the car. Then he started to put his hand on my thigh as we came to a redlight I screamed and put pepper spray on his face and ran out of the car. Then I called 911. His a*s will be in jail.
Ordered black bean burger, coleslaw & corn Received shrimp Refuse to discuss Refuse to refund or replace.
Dear Ashton Kutcher, You are a scam artist. Your Uber app and Airbnb is only intended to defraud consumers, nothing more. You knowingly helped develop an application that destroys lives, you have no shame because you are swimming in blood money. Every nickel and every penny is soiled for the rest of your life and your children’s lives.
You are not Steve Jobs so stop pretending just because you are a no talent a*s clown who can’t act. Simple. This is why you pursued the technology industry to support your income. You knew better about what uber and Airbnb really was and instead you stood beside allowing it to happen because of a paycheck. Welcome to your new legacy.
At a time when uber needed local drivers to drive for uber, I referred a friend who is driving for uber and have given over 4,000 rides thus qualyfying me for a reward of $500 which uber refused to pay me.I have an email from Uber as evidence.
I received two unfair 1-star ratings from passengers and attempted to inquire about appealing ratings, but my inquiries about the appeals process fall on uncaring ears. All i get are excuses not answers to my questions. Support claims there is no way to appeal a rating a driver finds to be unfair. Passengers can literally threaten drivers with bad ratings if we don't let them break rules No smoking in vehicle, no open containers) or leave bad ratings with absolutely no explanation, or for things that are out of driver control, which can result in drivers being near or at deactivation levels I'm still safe) and uber will not do anything about it. Lyft has an appeals process and will usually at least investigate, and recently reformed their ratings system to help drivers out, especially in regard to the fact that the majority of happy passengers don't bother to rate and the few unhappy ones always do.
Wake up, uber! lyft is eating into your market share in columbus, ohio because you are pissing your drivers off right and left. The joke among rideshare drivers in my city is that lyft has our back but uber has our head.
Not working with your drivers like lyft does will cause lower driver morale, which will result in lower ratings, which will probably result in uber big shots wondering what happened when lyft destroys the market share like they did in dayton I drive there too sometimes and had both apps on for four hours, got one uber passenger and 9 lyft passengers.)
Uber support, when asked if they have a process for appealing unfair ratings from passengers, can't be bothered to give a yes or no answer, but rather give some excuse-laden "we think the customer is always right and we pretend to care about you but don't really know how to answer your question so we're going to just give you some wordy response that never answers your question and maybe you'll go away if we give you the run around long enough."
Uber, yes, the passenger is entitled to their opinion, but look at my ratings. The vast majority About 40) are 5's with a couple 4's and a 3. No 2's. The two 1-star ratings drop me to 4.74, which is still considered a high rating by uber standards, but i'm 4.98 on lyft, and not just because of their superior ratings system which allows drivers to appeal ratings they find unfair.
How hard is it to have a straightforward process to appeal bad ratings like lyft has, uber? It's fine to put the passengers first, but when you do so at the expense of your drivers to the point they all decide to drive for Far superior) lyft instead, who cares about both passengers and drivers enough to hear both sides out.
The two-way feedback system is also a joke. Drivers are forced to rate at the end of the ride before getting paid. Passengers often wait and watch to make sure they get "5 stars or else" and i've had passengers say they'll rate someone 1 star if the driver pulls away before rating.
Fix your flawed ratings system or expect more scamion. By the way, like unfairly issued low ratings on your platform. These currently can't be appealed. You'll have to settle for a rebuttal Which hopefully indicates some commitment to fixing your rating system which is inferior to lyft's.)
Foremost, review ALL SOCUSL MEDIA FORUMS FOR NATIONAL VERIFICATIIN OF THEFT FROM EMPLOYEES, FALSE ADVERTISING MARKETING PROMOTIONS. FALSE &MISLEADING & DECEPTIVE SALARY QUOTES. THIS COMPANY NEEDS TO BE REPORTED TO THE FTC TO BE SHUT DOWN. THEY ARE KNOWINGLY PRACTICING ILLEGAL BUSINESS PRACTICES AS DENOTED BY THE DRIVERS IN THEIR NATIONAL DATABASE. STEALING FROM DRIVERS, PUTTIBG THEM IN DANGEROUS UNSAFE SETTINGS WITH NO ASSISTANCE. This is truly an unethical run business with no REGARDS FOR LAWS IN THE UNITED STATES! CLASS ACTION SUIT IS AHEAD FOR CERTAIN!
I took a ride on Sunday October 7th from the DoubleTree in NYC to my sisters apartment in Lyndhurst, NJ. The ride was quoted around $68 and we accepted the ride rate. We took a ride with a slightly disgruntled driver as he did not want to get stuck in the traffic going back to the city, he expressed this specifically out loud.
We apologized but we needed to get home and this was the point of the UBER car service. When he dropped us off he said look what happens now I get to sit in traffic because of this drive. I again apologized and we left the car.
As we were getting home from an event we changed and got ready for dinner and I did not think much of the drive after all why would I? I then get an email later in the day that says my card was charged over $120 because we stopped in Lyndhurst and went to Newark Airport Terminal A.
We did not take any such ride, and I was charged for it. I then called UBER but found out they wont speak to you on the phone unless your a driver, I even tried calling the driver line as I was charged double my rate and have a false ending location.
I then noticed when I checked my card that the $68 was charges PLUS the $120 so now I have paid 3x my trip cost and cannot get anyone on a phone to discuss them significantly overcharging me. I follow the instructions and report an issue on the app, I hate this because usually you get standard BOT responses which is exactly what I have been getting for over a week now.
They say they will refund me the $53 owed but that's it. I still have another charge on the card they wont deal with at all. I keep getting blanket exact same responses and cannot get them to let me talk to a manager or get a phone call when it is regarding my finances. This cannot happen and I cannot get my refund.
My last hope is reporting it here.
Über is the worst company lead by a new CEO. The customer service is kicking professionalism in a city where it is hard to make a buck using Über as their prices is higher then . Über drivers (some) scam a 10 minutes $6-$7 ride to $150 by reporting an incident that never took place.
I was supposed to take a ride on Thursday July 3rd, 2018 with Uber. the driver bailed and didn't cancel the ride. He actually drove (as I saw it is happening while I am trying to cancel the ride but the app didn’t allow me to do so. In my defense I tried many time and after 6-10 minutes the app came up with a message :something went wrong” and the ride was cancelled). I sent the driver two messages that were ignored. The day after I have left him a bad review. contacted Über for damages to his car ($157 value) for a ride I NEVER took. I took a ride with Instead (Picture instead).
Also, I have asked for a pick from a different location and drop of on a different location and yet, Uber still accepting the claim of the driver for a ride I never took. Uber isn't professional and not responding to the case involved (that is what happens when you outsourcing your professional and do not understand what they read or write).
I have contacted Uber for a refund and all my requests was retun emmpty. Uber replies can be foudn below (totally irrleavnt)
Simple fact - the ride was never taken, why am i charged for a car damage that I never did. the driver lies and Uber just sending him $157 of my money. Rip off. Unprofessional. Next is disputing any coming charges with UBER and they can forget about ME using their service. I had MANY issues with Uber before but NEVER like this. I give UBER One Star for responding and -4 for not dealing with lies and being unprofessional. Next is CC Dispute! ASAP
Last, When Uber Surge charges increase Uber fares about 7X or 8X, while has been known to increase their prices at least 2X. Many riders will choose Lyft as I will from now on, especially in times of high demand, since typically doesn’t hit the high multiples that Uber riders have come to dread.
I will continue using anytime. I will forget about UBER from this day and on. I will never use Uber!!!
Uber Reply :
"”Hello, Thank you for providing additional info. Upon completing our research into this particular trip, we have confirmed that it was not related to any unauthorized access and will not be issuing a refund. We understand this is not the news you'd like to hear, but please be aware Uber goes to great lengths to protect your account and takes reports of this nature seriously.
Questions? Let us know.”
"Hey. In an effort to enhance your support experience, and to avoid further confusion we'll be following up any further questions or concerns you may have through in-app support. Thank you so much for your patience.”
"Sorry for the confusion this may have caused you.
Unfortunately, your driver reported a mess from your trip that requires clean-up. Cleaning fees are assessed and charged according to the extent of damage. We've attached a photo from this incident. When this happens, drivers are unable to accept trips and must spend time cleaning up messes instead of picking up riders. We appreciate your understanding. More information on cleaning fees is available here.”
the ride was not taken BEWARE OF THE DRIVER...
My wife and I used uber to go out to dinner on Saturday. Our ride home was 5 miles - 10 minutes. It came out to around $15, we didn't really speak to the uber driver, Henrry Lopez Francheschi, much but he offered us mints at the end of our ride and seemed nice. We were home by 9:51PM. Early night for alot of people. In he morning I woke up and saw that I was charged a $150 cleaning fee. They charged my card with no quetions asked. I've emailed them a few times but haven't heard anything back. I've looked online and have heard of multiple similar stories. Looks like a scam the drivers and pulling and Uber doesn't really seem to care. My friend had a similar fee charge after he left a bad review for a driver. I fell asleep before I could leave a reveiw or tip, which I always tip and leave a positive reveiw. My UBER rating is 4.9 and I've taken 100s of rides over the years. Very stupid for UBER to pull this. Not much to do other than not use UBER anymore. I've heard on forums some people take pictures but who do you send them to? UBER hasn't responded to multiple requests.
UBER Customers! Be careful those who use UBER. My daughter just got charged $150.00 for a small coffee spill that was less than 2 tablespoons on the car floor between the door and carpet. The event happen two months ago as the UBER Driver braked hard and cause my daughter to spill coffee. The UBER Driver even announced that it was fine and do not worry about it...but he took a picture of some stained. WE where not able to be duplicated the picture of the stain when we got charged and or screen shot! UBER would not help and literally responded that they can do nothing about it as they have pictures and the UBER Driver can charge cleaning fees. Also, UBER blocked my daughter from calling back to explained the unfairness. There are no active numbers online or UBER Webpage to call to speak to a representative and you have to use the UBER App which my daughter has been blocked from. Our banks got notified right away and they have received many complaints about UBER Fraud charges. BE CAREFUL! UBER IS A FRAUD IN CHARGING!
On Saturday everning 6/02/2018 I was recived a call from a person saying that he is aUber driver want to pick me up some where in MN , I did not go to Uber app to order any ride . I live in TX and how I end up order Uber from MN ? I was chagre for cancel the ride . Some thing is wrong with Uber , I spent alot of times to get HELP from Uber , they only credit back to my next ride but not back to my credit card . I am not going to use Uber again . NEVER EVER MORE . Shame on you , Uber .
Uber's app is extremely confusing and nonintuitive especially for infrequent intermittent use. It was totally different then the last time I used it. Apparently I asked them to pick me up at my destination intead of the airport which is actually where I was... I tried to find a way to call the driver (which had been changed from the way the old app worked) and then I tried to cancel before the uber driver arrived at my destination (I also tried to text her). I was exhausted from traveling for three days. By the time I figured it all out I was left with a choice of paying double or canceling and starting over. I was still stuck with a cancelation fee so I went to Lyft. I don't reward companies who use GOTCHA!! Technology. F them!! They won't se a dime from me until they change their business practices.
As Above--transaction details: all were done or attempted 5/28 UBER EATS EEZJL $29.58
UBER EATS QCQKU 23.55
UBER EATS ORHYL 47.94 attemped but declined d/t lack of funds (tried twice)
UBER TECHNOLOGIES 15.00 did not go through but appears on bank report
All fund in my account are SS and small pension so this really hurts. This needs to be stoped for everyone this is happenin to.
Have used Uber/Lyft services in many major cities in my travel work. Not all are crooks--but beware of Port of Miami scam. It has hit me on two occassions--just last Sunday as latest scam.
You order Uber/Lyft as normal and watch the screen on your phone. Drivers stops 100 feet away, picks up other passengers, (I saw him do this), cancels your ride, charges you the cancel fee and drives away. I watched several do this and then they charge you $20 to take you to the airport. What a rip off.
I complained to Uber and they email that they would credit me the cancel fee. The driver then get paid twice, once for cancel (like it is the rider's fault) Osmany in the tan Malibu saw me waving my phone at him, but took two other people.
I saw the white Hundai, white Toyota, and Black Mercedes SUV doing the same thing. What a rip off!
On January 09,2018, I checked my bank account and noticed a charge for 40.00 from Uber_A. This is the second time the company has charged my account. The first charged occured back in October 2017 for 20.00. I contacted my bank in October for the first charge and received a new card and account.
Well apparently, the individual who has stolen my card information saved the previous card number on file with Uber. So when Uber went to charge the card, they were unable to because all my information was changed to a new account. Uber then contacted mastercard to retrieve my new card number so the charges would be paid for.
I don't use Uber. Never have and hopefully never will. I don't let NO ONE use my bank cards or credit cards. Not family nor friends. You can't trust NO ONE at all financially. So once again I had to contact my bank for another Uber charge. The company really needs to get to the bottom of this and start asking for ID with debit/credit card upon payment just to verify that they are that person. I'm really pissed off that people can steal your information and use it. Doesn't this company have security practices? Next I'm involving a lawyer and FBI.
I HAVE DRIVEN FOR UBER FOR A YEAR AND A HALF, LAST YEAR TWO PASSENGERS DAMAGED MY 2015 COROLLA ***UBER REFUSED TO PAY ME FOR CLEANING MY VEHICLE PROFESSIONALLY, THE PASSENGER REAR DOOR PANEL DAMAGED REFUSED TO PAY TO REPLACE****
MY 2017 TOYOTA COROLLA DAMAGED ON DEC 16 2017, THE EMPLOYEES INTENTIONALLY REFUSED TO PAY ME THE CLEANING FEE IMMEDIATELY CAUSING THE VOMIT AND ALCOHOL TO SIT AND PENETRATE INTO MY SIT CUSHIN...THEY ARE LIABLE FOR FULL REPAIR AS THE DAMAGE BECAME WORSE DUE TO THEIR EMPLOYEES NOT PAYING ME ON TIME, AS I ADVISE I DIDN'T HAVE THE MONEY WHICH LAST YEAR THEY STILL OWE ME FOR CLEANING AND TO DATE THEY HAVE NOT PAID ME. ****THEY SEND ME A THREATENING EMAIL IF I WENT PUBLIC****
THESE B******* NEED TO BE STOPPED...PEOPLE DRIVERS NEED TO STOP DRIVING FOR THEM, INDIVIDUALS STOP USING UBER THEY ARE THE MOST DESPICABLE COMPANY EVER!
UBER OWES ME TO GET MY NEW CAR REPAIRED .
THEIR PASSENGER VOMITTED ALL OVER MY REAR PASSENGER SEAT, THEY TOOK TWO DAYS TO GIVE ME THE CLEANING FEES...THEY INTENTIONALLY DAMAGED MY NEW VEHICLE. I WILL NOT STOP, I WILL CONTINUE TO FIGHT AGAINST THEM.
*****DON'T USE UBER, DON'T DRIVE FOR UBER.... SHUT THEM DOWN, ****WE CAN, WE DRIVERS CAN SHUT THEM DOWN....WE NEED TO STOP THEM FROM ABUSING US
On the morning of 12/17/2017 I noticed many charges totaling over $500.00 and counting on my checking account via PayPal. I used Uber once in early 2016 and swiped my debit card. We called the bank and found out that they were charges using my checking account number and routing number. Don’t know how they got that. So we called PayPal because of the name, and there were many charges over £700.00. Yes English pounds. I believe that someone at Uber is scamming people and it has to be stopped. This could be a world wide scam.
After waiting for a 3 week long background check, Uber notifies me that I may now proceed and rent a car to drive for the primary purpose working for Uber. Two days after picking up the car (which was an all day event), I am ready to work in my car, but cannot connect to the driver app.
I contacted Uber to ask for help getting my driver profile back online, but they were unable to do this or even tell me why I went offline. (Later at the Uber office, I learn from another driver that there were some IT problems of the wort which messed up many people's accounts in the same way). After 2-3 days of back and forth messages with Uber I am told to sit tight and be patient for another 7-10 days while Uber looked into my background.
Eventually I decided to return the car because I did not want to get stuck paying for it in case Uber did not get my profile back on soon enough. I had to change my plans and inconvenience myself in order to return the Uber car during business hours (a half-day event this time). Uber claims they are not allowed to compensate for anything except rides given through their app. However, as they broke their end of things, unintentional as it was, they should cover the cost of the days when I was unable to earn with Uber but was charged for the car.
When i signed up for uber i applied for a uber debit card which according to their site you could get your earnings deposited to the card. I did this after finding out that they had been hacked and then paid the hackers to destroy the info. OOOkk. The site will not allow me to imput the uber debit card info. It tell me to go back one page and select the uber card option which is not there. I have sent 8 emails to them using customer support and they continue to avoid answering the question directly. They keep insisting i give them my banking info and keep avoiding the question by continuing to tell me how to go into the site and input the info. It is not possible. They only owe me $ 37.57 but it is the principle of the matter. I have told them i will not give them my banking info and will not drive again until this matter is solved, only to get an email back telling me how to go into the uber site and get my earnings when it is not possible. According to them , it shows 0 balance because i did not transfer my balance the first monday of the week to my account, and insist that once i give them my banking info that the balance which i guess is floating in limbo will be deposited into my account. I have emailed the supposed company manager with my request and still no response. There is no customer support to contact. They are avoiding this issue. There are many many others who are being scamed by this company.
UBER-Charged me 42.60 for taxi service in Sanfransisco-Wher I have not been and caused me overdraft fees!
Chasing Uber. Uber give terrible customer service. I tried to book a ride in Vietnam on Uber that came to 4 cents in US currency. Uber put a hold on my visa account that prevented me from using it for rides and any other purpose as well. I had to call Visa stateside and spend about $50 in phone calls over 4 hours. Chase Visa said they had no supervisors to clear my account and would get back to me in 48 hours . They disconnected me three times while on hold for a supervisor. They also froze my debit card so I couldn't access the money I had in my checking account for use here or even ascertain what I had. On an error Uber made, they were willing to leave me in a foreign country with no money. When I get home and it won't cost a fortune to call, I will make sure Uber knows how badly they treated their customer. I have written over 10 times to Uber on my account app with them. Each time they reply that the issue is solved but they do nothing. They do not Correct my billing method of payment. Now they have put my son's billing info into my account by mistake. So now he can't use his Uber account either. Despite being given all the correct information for all accounts, Uber continues to do nothingbut tell me the issue has been solved. Meanwhile, I will be in Vietnam another 5 weeks without the use of my account that I've had since October 2016. Uber touts their convenience and their fast service. They provide neither. Be aware that if you use this company, you, too, can wind up stranded far from home dealing with a customer service department that keeps babbling on "thanking you for your patience," while they do nothing to solve your problem and, in fact, caused it!
A Ride from Louisville to Cincinnati, Ohio on Thursday, 17 August 2017
Last Thursday I called for a car at Louisville Airport. You sent a Cadillac Escalade, which was exactly what I expected, save for a few things. The exterior of the car was filthy, and once inside, there were used cans of soda and candy wrappers on the floor. If that were the only issue, I would not have written. It’s because the mess inside was not the major issue that I am writing.
Cary Quattrocchi said very little to me. But when he did speak, he was rude, insulting, and used a few profanities. Now you might think that I was requesting him to perform feats of magic for me, but I only asked a few things of him.
Once we got going, I asked him to pull over at a coffee shop. I had no preference, a drive-in would have been fine, even McDonald’s would have been fine. He ignored me. When I shouted that we were coming up on a McDonald’s ahead, he disregarded what I was saying.
The ride was supposed to last about an hour. I decided I could survive without coffee. Maybe five minutes later I asked Mr. Quattrocchi to put on the radio. I told him I preferred either jazz or classical music, and I asked him to put the radio on in the back of the car, softly.
Again, he ignored me. So I gently tapped him on the shoulder. I did not hit him or slap him or in any other way act rudely. But his response was unnecessarily profanity-laden, insulting, and honestly shook me slightly. Riding with your service is supposed to encourage comfort and a sense of security. From that point on, I no longer felt secure, relaxed, or pleased I chose your car service.
To finish the drive, Mr. Quattrocchi took me to The Great American Ballpark, but he dropped me on the left field side of the stadium and I had to walk around the stadium to enter. It cost me a few minutes and as a result I was late for my appointment. By that time I was glad to be out of his car, glad to be rid of him, and watched as he rode away. Yes, I took a deep breath, and then released a sigh of relief. I knew I would more than likely never see Cary Quattrocchi again. And that pleased me.
I thought about what I would say in this email before I wrote it. There was no reason for Cary Quattrocchi to act the way he did. I did not ask him to do anything unusual. In fact, I was surprised he did not offer me a water or peanuts. The mess in the backseat, well, it could have been worse. But when he wouldn’t stop the car to allow me to buy a coffee (and I would have bought him something as well), and he wouldn’t put on music, I thought that went beyond the pale.
This job is about customer service, and even I know the customer is always right. Apparently Mr. Quattrocchi did not learn this. Is this his first customer service position? I can’t imagine, but maybe it is. In any event I think someone should take him aside and explain the ABCs of effective customer relations. Or, fire him and find someone who not only understands how to drive safely, but knows that the customer is always right.
Uber is using the Charlottesville tradegy to market itself by RACE BAITING!
Meghan Verena Joyce, The Regional General Manager of Uber in Boston sent out an email to me and other Uber customers to promote itself against bigotry by white supremacist... apparently only whites are bigots, according to Meghan Verena Joyce.
Here's the letter Meghan Verena Joyce sent out....
Dear Uber Rider,
We were horrified by the neo-n**i demonstration that took place in Charlottesville, which resulted in the loss of life of a young woman as well as two Virginia State Troopers responding to the protest.
There is simply no place for this type of bigotry, discrimination, and hate.
As the country braces for more white supremacist demonstrations, we wanted to let you know what we are doing for the Uber community:
We will act swiftly and decisively to uphold our Community Guidelines, including our policy against discrimination of any kind—this includes banning people from the app.
24/7 in-app support is available to answer questions and address concerns. You always have the right to end your trip if you feel uncomfortable or disrespected. Now more than ever we must stand together against hatred and violence. Thank you for making our community one that we can all be proud of.
On behalf of all of us at Uber,
Meghan Verena Joyce
Regional General Manager, US & Canada Cities
Where was Meghan when the Black Lives Matters was rioting on the streets of New York and other cities Chanting "What do we want? 'Pigs In A Blanket, Fry 'Em Like Bacon! See https://www.youtube.com/watch?v=kQrnEdjQWKI
I despise all forms of racism and hatred toward another race. And I despise just as much companies that use racism to promote itself. Uber should be ashamed of itself for allowing Meghan Verena Joyce to use the Charlottesville violence as a means to promote Uber.
I replied to Meghan and told her racism is in every race, not just whites. I also told her I don't appreciate Uber trying to promote itself from the Charlottesville tradegy. I got no reply from her. But today, I noticed I can no longer login to Uber! I'm absolutely disgusted with Uber and I will never use their service again. Race baiter
Meghan Verena Joyce should be fired!
I've been driving for UBER for about a month and they advertise that you will make $35 or more per hour. WHAT A LIE! I have averaged $14.63 per hour but take the gas cost out of that and you are down to $8.71 per hour. Now you calculate the cost of maintenance and wear and tear on your car and you're upside down. You're actually paying UBER to use you! If you figure one tune up a year at $180.00 minimum, an oil change or more per month because you're driving so much (another $32.00). So after gas you're making in a ten hour day about $87.10 and you haven't paid taxes on it yet. Figure on the $146.30 you'll pay approximately 28% if you're lucky so reduce your $87.10 another 40.96 and you're down to $46.14 (for you math majors out there that is $4.61 per hour not including maintenance. Multiply that by 4 for the four weeks in the month and you're making a grand total of $184.56 having worked 200 hours so you're making about 93 cents per hour. There's another catch. You need to keep your car clean so figure another 6-10 dollars per week for cleaning and you're making about $150.00 per month in your 200 hours and you can be so proud to be earning 75 cents per hour. I think McDonalds is paying 10-14 dollars per hour so you can increase your earnings by about 1500% just by working at McDonalds instead. UBER is ripping people off and thats the bottom line. DON'T FALL FOR IT PEOPLE, YOU'LL REGRET IT, I SURE DID! There is one more thing I forgot to mention. UBER is monitoring you so if you're not the perfect little chauffer, then you can get poor ratings and they will shut you down. Most people will be the short, unprofitable ride and waste your time and resources. The people don't care about you and neither does UBER. They proved it when they lowered their costs to make more money by getting more rides out of more drivers. It works great for UBER and they screw the drivers. UBER is only good for UBER and not anyone or anything else. Why do you think taxi's cost what they do? Do the math and think about it before you let UBER use you up. GOOD LUCK!
While being a driver for uber I have never spoken to anyone only throug texting which could be a pain at times. I was involve in a accident May 18th. I reporter a claim police report and all involve. Forms by internet and insurance adjuster and my claim person handling my claim. Form by the person handling my claim wanted My insurance declaration to see what type of coverage I had with Geico My primary insurance . In the mean time James River Insurance company which cover Uber Drivers. The policy is no good because it has a $1000 deductible. Next the damaged to my car was $1121
After the deductible they want to issue me a check for$121 . Remember I have a Mercedes E 350 Fomatic . Estimates are after market parts after market paint . If I would go to the Mercedes dealership $121 does not cover nothing I wil have to spend my hard earn money to fix my own car. What type of policy is that do not cover the insured. Drivers out there driving their own vehicle and the driver personal policy is better than the insurance uber offers. Someone in the insurance business should take a look at the uber insurance that ripping everyone in this country and abroad. This must change before its to late. On other accession I have been ripoff but at low level totaling over $ 60
Hello Alrefaei In 2015 I bought acar to drive with uber cost me 14000 dollars the fare with uber was omost 1.75 c per a mile after that uber they refused the fee more than one time without drivers promission. Most the time driver go to work and try to make money they have to sign new agreement works for their behave ignoring drivers rights. I've trying to update my account for over a month to dive so I could take care of my car payment but they asked me to sign new agreement. I'm losing money when I bought the car when they say you could make $600.00 Aweek that's rep off some trips we drive to pick up passenger's 10 mile and it's end up to $3.25 . Uber using me as driver and my car mantenance of car my insurance. And they don't have customers hpne call to solve any problems. When I start was OK after they drop cages fee per a mile and rase their fees it's not worth it I'm losing my car ended up her ting my credit and lost old job I have. Uber they make damages to my and my financial and pain and suffering reflector to all my kids because I'm the only supporter for them. Thanks
I have two witnesses this was not my fault either
They want me to pay 1k deductable when they should be paying it, and have city reimburst not me
The following is the entire exchange between Uber "customer service" and myself:
Sent by KG. on Tuesday, April 18, 2017
I had tried to schedule the ride thru the Uber app and it said the request had failed and was not scheduled.The app would not let me redo the ride request, so I went and ordered a ride from Lyft. The driver from Uber showed up so I took the ride and had to cancel the Lyft ride, which I was charged $5 for canceling. I would like to be credited the five dollars I had to pay for the Lyft ride I had to cancel.
Sent by Anku on Wednesday, April 19, 2017 at 1:41:07 AM
Thanks for reaching out, K. Happy to help! You can schedule a ride by tapping the icon next to the destination box. After setting your pickup date and time (note that it is a 15 minute window), you'll be prompted to set your destination. Before your confirm by tapping Schedule, you can edit your pickup location by tapping the address next to the schedule ride icon on the map. To edit or cancel a scheduled ride, select Your Trips from the menu and then select Upcoming Trips. We'll send you a push notification 24 hours before your trip is scheduled, 30 minutes before your trip is scheduled, and when a driver accepts your trip request. We’ll also let you know if surge pricing applies. Thank you!
Sent by KG. on Wednesday, April 19, 2017
I'm sorry, maybe you misunderstood. I know how to use the app- I explained that when I attempted to schedule the ride, the app crashed and said the ride request failed and did not go through. I quit the app, reopened it, tried to reschedule the ride, but it still said it was unable to. I gave up and ordered a ride through Lyft instead, assuming the Uber ride was not scheduled. While waiting for my Lyft ride, the Uber driver came anyway. I was confused because I didn't think the ride had gone through. I took the ride with the Uber driver, but had to cancel the ride with the Lyft driver. I would now like a refund of $5 for the ride I was forced to cancel with Lyft, since I wouldn't have had to order a ride with Lyft in the first place had the Uber app worked properly.
Sent by RS on Wednesday, April 19, 2017
Thanks for letting us know about this, K. We've taken a closer look at this trip, and based on your previous account history, we have reason to believe that this trip took place. As a result, we will not issue a refund at this time.
Sent by KG. on Wednesday, April 19, 2017
I told you that the trip DID take place. I want a refund of $5 for the other trip I had to schedule through Lyft and had to cancel due to your Uber crashing and saying that it wasn't scheduled in the first place. Am I not making this clear?
Sent by SG on Wednesday, April 19, 2017
Hi K Thanks for reaching out. We are currently unable to find the trip you're referencing. Please submit your issue directly here. You'll be asked to select the specific trip. Alternatively, this can be done in your app. To do this, visit the Help section, select the correct trip, and choose the appropriate issue. We appreciate your help and look forward to assisting with review. Please let us know if you have questions.
Sent by KG. on Thursday April 20, 2017
This is now the fourth time I've tried to get a direct response from someone that is more than a "stock" answer that doesn't resolve this issue. The email chain is pasted below. This issue was a problem with your app (please see below). I only want to be reimbursed for the $5 fee (not the whole amount of the ride) I was charged for having to cancel the alternate ride I had to set up with Lyft since your app didn't work.
Sent by Sunil U. on Thursday, April 20, 2017 at 10:03:44 PM
Sorry to hear about the trouble with your Uber app, K. That definitely sounds frustrating and I'll be happy to see if I can help. If you haven't already deleted the app and reinstalled it directly from uber.com/app, this would be a good first step. This ensures you're using the latest version available and resolves any known issues. If you continue to have trouble, please share the details and any troubleshooting steps you've already tried so that I can lend a hand and get you riding again.
Sent by KG. on Thursday, April 20, 2017
I have done that. Yes, this has been VERY frustrating. But, if you read my request- I would like a refund of $5 because of it.
Sent by KG. on Wednesday, May 3, 2017
So it's now been TWO WEEKS since this incident happened and reached out to "customer service", and I have yet to receive more than a canned response addressing the previous issues I have discussed. I never even received a response to my last email. I have been more than patient. I realize you may think "it's only $5, get over it". But that's not the point- it's the principle of it. It is obvious to me that Uber does not care AT ALL about their customers, their issues, and has no desire to rectify problems that arise. Therefore, I AM DONE. The Uber app has been deleted from my phone, I will NEVER use Uber again for ANY reason, and EVERYONE I know will be told about this and encouraged to dump Uber and use Lyft instead. I had even begun the process to become a driver. No more. Lyft will now have all of my business. I can only imagine how many others have had similar unresolved issues that you've blown off. Again, you may think, "so what?" Just remember rule number one in any business: word travels, and more so when it's negative.
Sent by Uber Support on Wednesday May 3 2017
K, Thanks for your reply to a previous support inquiry. To make sure we get your messages to the right place, we’re unable to respond to conversations with more than 7 days of inactivity. Please note that your message has not been received by our support team. We'd still love to help out with any issue you’ve run into. Just tap “Help” in the app or visit help.uber.com from a web browser. There you’ll find answers to frequently asked questions and be able to contact us.We look forward to chatting with you soon!
Uber give drivers no support. Absolutely no support to drivers. Uber calls it drivers "Partners" we make money for Uber and they are no where to be found if you need help. Driver for Lyft- excellent drivers support. Better for the rider
You do not want to work for Uber. The riders will call in, make a complaint, and you lose your job. My husband just started with this company 3 days later, someone called in, someone that had been heavily drinking, lied about the trip. Even if they lie, the company takes the riders word and you are out! My husband spend money to have all the things needed to do this job, an someone didn't like him an he was out. No warning, no reprement, nothing Was fired based on someone else saying something that was not true.
THe person that complained was piked up and dorpped off without any problems. The person was gay, made a pass at my husband, he declined and so they fired my husband. BOTTOM LINE: You can not defend yourself against what the rider has to say about you. BEWARE OF THIS COMPANY. THEY ARE A SCAM. WHEN MY HUSBAND GOT PAID, THEY SHORTED HIM $105.00 AND HE ONLY WORKED 3 DAYS. HIS RIDES TOTALLED $312.00 TRY ...THEY ARE A BETTER COMPANY.
I'm a new user of Uber and I'm already being ripoff on my third ride and first week. I requested a ride from point A to B and they charge me 23$ which I was happy... When I called hours later to return to point A ( same distance) they charge me 98$
Hello All! UBER is a SCAM! Read below and PLEASE share my story!
***Sept 6th, 2016****
My name is Nick and I am a new driver to UBER. I started beginning of August under the promotion 'Complete 100 Trips under 30 days and get $1,000.00'. So I completed the trips in under 2 weeks and been waiting patiently for my $1,000.00 to magically appear in my account. After a few days I sent an email because we all know that their phone # is fake. I've sent email after email, talked to rep after rep, and some say I do qualify and should get it and apologize for it taking so long and even place it into my account...and then another rep will come take it away the next day saying I don't qualify and that they need to research this further. I completed my trips on August 20th, 2016. It is now September 6th, 2016. In that time i've sent over 30 emails. Had the amount requested placed into my earnings TWICE...only to watch it disappear overnight TWICE!. I need help. I don't know what else to do. I did everything they told me to do. I'm a top partner in my area. So now i'm going to file suit for false advertisement. I even took a week off and let UBER know that I will not drive for them until they pay me the bonus! Extreme I know but they seem not to care. So filing suit is the only way. I have supportive documents and screenshots. Am I making the right call? Does anyone have any ideas?
***today's update***
spoke to a supposed supervisor on their phone (Jay - employee #109119). I originally talked to Karen (Ren) on Monday and she empathized my situation and advised me she would get me my $1,000.00. I waited 24 hours. No response and no change. Called back yesterday (tuesday). Waited on a phone for an hour just to be told that Karen wasn't available. Spoke to a supervisor who advised he couldn't touch my account because she worked on it and told me to call back tomorrow (today). Called back today. Waited on the phone for about 30 minutes just to be told that Karen isn't available again. Waited another 30 minutes to speak to Jay who advised I don't qualify for the incentive. He said the incentive promotion changes month to month and somehow changed gears while i was in the middle of the one i was in. I told him that's illegal. I told him that's the classic bait and switch and I'll sue. He said he's sorry to hear that. I wasted my lunch break yesterday and today for nothing.
resolution: None.
compensation: none
frustration level: too high to count
actions taken: Reported to BBB, consumer affairs, glassdoor, facebook, yelp, google+, and will now tell every customer I pickup about their lies. Uber wants me to recruit new drivers...not happening. If anything I'm trying to have current drivers quit and any potential drivers go to lyft. Uber needs to do right by me before I do right by them. Feel free to contact me UBER. I'll be stopping by your corporate office very shortly.
They will terminate you on the spot and lie to you telling you one thing then you get a message telling you something totally different and when you try to address their concerns they will totally ignore you and give you some fake auto response reason. They have no phone number to address concerns and their emails contradict their IMs sent. Even after doing what they ask and pay for some improvment course they do not take that into consideration and terminate you even after doing everything they ask of you unjustly.
UBER. STATES IN A GUARANTEE PAY 20HRS WITH 4.5 rating $1500 month 40hrs with 4.5rating $3000 IN WEEKLY PAY. If you don't make more money we will pay the difference. Monday at NOON... UBER SAID YOU DIDN'T QUALIFY FOR THE GUARANTEE BECAUSE OF TRIPS THAT WAS REQUIRED. LAWSUIT. EMAIL THEY SENT ME STATES NO WHERE ABOUT TRIPS/LOCATION/TIMES THAT COMES WITH THE GUARANTEE 1500/3000..IT'S SAID DO 20HRS 40HRS WITH 4.5 RATING. .. ANY LAWYER WANT TO MAKE SOME EXTRA CASH ... I GOT PROOF. BREACH OF CONTRACT WITH ME VS UBER!
This company is only intersted in pleasrng their investors..Oh! They claim to only be a startup....but are valued at $26mm????....treated by them as a 4th class citizen....after they gave me a 1099 status....All my reviews were a perfect 3..they dropped me for a summary harassment charge, whivh came as a $50 fine....equal to a moving violtion...NON violent.... but they are so nervous due to current events against them...so alll ?partners?... become slaves ro their decisions! No Human to even talk to?? I wpould never suggest ro choose Uber...like their Germane name....if you are not like us....Well please remeber the Halpcaust....treat as a lesser person
While working driving for Uber a rider assualted me by grabbing me and hitting me while i was driving them to a selected destination. I called and reported it to the police, then i contacted Uber several times by email explaining to them what the rider done. I contacted them at 3pm they did not contact me back or respond at all to my message that a rider assualted me. I think i can sue them.
I have had it with Uber! You have to be desparate and stupid to drive for them. They deduct at least $1.00 for every pickup. They deduct 20% of every fare after the initial charge. Their are additional charges they will make if you are earning more than 1X the normal rate. Many of the fares are not practical on "Normal Rates". An 11 mile trip will give you $16.50! If you are lucky--then you have to figure on what it cost you in time,gas, etc to make that $16.50!!
Now here's the kicker! At tax time they will label you as a sub-contractor and list the total fares as your "Taxable Income"!!! That's right! You are going to pay your taxes and UBERS taxes! And don't forget that many of the expenses you have incurred while driving, are NOT going to be Tax deductable!!!Even if you managed to keep all the receipts, because it will fall under your normal tax deduction allowance--so you are basically screwed!
Full-timers may have some deductables that will be recognised, but at what price?
When you recalculate the actual income you have earned, per hour, after taking this all into account? You have just wasted an enormous amount of time and effort to make somebody else rich!!
Uber should be sued for these practices--but Oh, I forgot. They made certain that the republicans and Congress passed laws to protect Corperate thieves, and screw the little guy---again!
I worked for UBER for about four weeks and maintained a constant 4.5 star rating out of 5 possible stars. While I experienced customers with good attitudes and behavior I did have a few who should never have been allowed to own or poerate a cell phone due to their extreme lack of intelligence. Everything went along fine until one day I have a notice that my ratings had fallen below their acceptable standards. I asked them several times for clarification and I might as well had been talking to a brick wall. Finally they sent me a termination notice for below ratings along with a caveat that I could take some kind of educational training they called 7x7 training to reinstate my driving status. When I asked for clarification I was met with silence. Finally after asking on five different occasions they sent me another termination notice. Thoughtout this time working for UBER I consistently asked for clarification on their rating system and was stonewalled every time.
I believe that UBER does not care one bit about their drivers or about being honest with them as their "partners" because they feel that they don't have to be that way. There will always be another driver willing to step up after you so you are treated as a dime a dozen. They think that passengers are the "holy grail" of the ride share industry and with the intense conpetition they are getting from LYFT they have to believe what their passengers say whether it is the truth or not. My recomendation to anyone wishing to drive for UBER is to keep moving because if you sign up it is guaranteed you will be screwed over hard with little you can do about it.