Being trying to receive a new card for two weeks, because they had my old address on file and and every time I called I kept getting the runaround. Nobody know what they were doing and that's why nothing could get done.
I had recently lost my car the beginning of December so I sent fifty dollars to my self. Bill pay. It never made it to me they’ve did what they call a ticket said 3 days. We’ll ever since the 13 of December I have been waiting getting this day that day.
Until I finally got a final date of December 27th by the ending of the business day. So I waited until then we’ll it’s not there we have to send another ticket. Which is making my son more and more sicker needing his medicine. But corporate is the ones that stated the exact day dec 27th so y have I not received my funds.
Filed dispute on 1/17/18. Sent in appropriate paperwork on 1/30/18. Fraudulent transactions were made on my card. They sent a new card but when it comes to the provisional credit as is written in their own cardholder agreement , they refuse to follow it. Calling customer service gets absolutely nothing done. They don’t even know their own agreements which I read cover to cover. They tell me it will take 90 days to get my own money back! This is complete bs and illegal. Regulation E of the FEDERAL banking code states that a provisional credit MUST be given within 10 business days if investigation is not complete by the 10th business day yet they fail to accomplish this. They are going to answer for their deficiencies in Federal Court
On Oct 10, 2017, I made an online payment to my landlord, Independence Woods for $894. After a few weeks, my landlord stated that they still haven't received the money and sent me eviction papers. I called US bank several times and finally, on Nov 7, 2017, I was told that they were going to be doing a stop payment and refunding the money to me within 5-7 business days. On the 7th business day, November 16th, I still had not received the funds and began making more phone calls. I had numerous people tell me that they would look into the matter, but I never got a call back. Finally, one of the workers told me that a third party company Alias Wire issued a check to my landlord and they were waiting for Alias lire to stop payment on the check and they would then refund the money. I emailed Alias wire on that Thursday evening and they stated that the stop payment has already been done and I should receive the funds by Monday, November 20, 2017.
As of today, Monday, 11-20-2017 (which incidently is the last day my landlord gave me to pay the money), I still don't have my funds and no one at the bank can tell me why the money has not been refunded to me. For the last several of weeks, I receive no return calls, and when I call them, all I get is, "we are looking in to it."
On March 3rd, 2016 I attempted to get gas at CIRCLE K . I attempted to get gas at the pump and the screen repeatedly read “CARD REJECTED “, “PLEASE SEE ATTENDANT”. I did not pump any gas and I immediately went into the store to process the transaction at the register and my card was declined several times. I realized that the pump had taken the authorization hold even though it did not allow me to pump any gas. I called the bank and was told to wait 3 days for the transaction to finalize. After 3 days, I called the gas station and US bank and was told it is actually 3 business days. So I called again and was told I could only dispute the transaction AFTER the 3rd business day. So I called this morning, 6 days after my transaction to get resolution and was sought with no resolution. Your company still refuses to lift the Authorization hold even though there was no transaction. [continued below]....
U.S. Bank ReliaCard Reviews
New Card
Being trying to receive a new card for two weeks, because they had my old address on file and and every time I called I kept getting the runaround. Nobody know what they were doing and that's why nothing could get done.
I had recently lost my car the beginning of December so I sent fifty dollars to my self. Bill pay. It never made it to me they’ve did what they call a ticket said 3 days. We’ll ever since the 13 of December I have been waiting getting this day that day.
Until I finally got a final date of December 27th by the ending of the business day. So I waited until then we’ll it’s not there we have to send another ticket. Which is making my son more and more sicker needing his medicine. But corporate is the ones that stated the exact day dec 27th so y have I not received my funds.
Filed dispute on 1/17/18. Sent in appropriate paperwork on 1/30/18. Fraudulent transactions were made on my card. They sent a new card but when it comes to the provisional credit as is written in their own cardholder agreement , they refuse to follow it. Calling customer service gets absolutely nothing done. They don’t even know their own agreements which I read cover to cover. They tell me it will take 90 days to get my own money back! This is complete bs and illegal. Regulation E of the FEDERAL banking code states that a provisional credit MUST be given within 10 business days if investigation is not complete by the 10th business day yet they fail to accomplish this. They are going to answer for their deficiencies in Federal Court
On Oct 10, 2017, I made an online payment to my landlord, Independence Woods for $894. After a few weeks, my landlord stated that they still haven't received the money and sent me eviction papers. I called US bank several times and finally, on Nov 7, 2017, I was told that they were going to be doing a stop payment and refunding the money to me within 5-7 business days. On the 7th business day, November 16th, I still had not received the funds and began making more phone calls. I had numerous people tell me that they would look into the matter, but I never got a call back. Finally, one of the workers told me that a third party company Alias Wire issued a check to my landlord and they were waiting for Alias lire to stop payment on the check and they would then refund the money. I emailed Alias wire on that Thursday evening and they stated that the stop payment has already been done and I should receive the funds by Monday, November 20, 2017.
As of today, Monday, 11-20-2017 (which incidently is the last day my landlord gave me to pay the money), I still don't have my funds and no one at the bank can tell me why the money has not been refunded to me. For the last several of weeks, I receive no return calls, and when I call them, all I get is, "we are looking in to it."
On March 3rd, 2016 I attempted to get gas at CIRCLE K . I attempted to get gas at the pump and the screen repeatedly read “CARD REJECTED “, “PLEASE SEE ATTENDANT”. I did not pump any gas and I immediately went into the store to process the transaction at the register and my card was declined several times. I realized that the pump had taken the authorization hold even though it did not allow me to pump any gas. I called the bank and was told to wait 3 days for the transaction to finalize. After 3 days, I called the gas station and US bank and was told it is actually 3 business days. So I called again and was told I could only dispute the transaction AFTER the 3rd business day. So I called this morning, 6 days after my transaction to get resolution and was sought with no resolution. Your company still refuses to lift the Authorization hold even though there was no transaction. [continued below]....