My wife and I were tired of the loose cushions on our old sofa and decided to find a new sofa specifically with attached cushions. ATTACHED CUSHIONS!
After three visits to Tyndall Furniture, each time speaking with "Don the salesman," explaining over and over that we wanted a conversation sofa with attached cushions. We decided to order the sofa from a picture on Tyndall's website. Don ordered us a sofa and a recliner and paid $5900 upfront. Tyndall doesn't take deposits, you have to pay in full, upfront. Don assured us that the furniture would be delivered in 6 weeks.
On September 15, 10 weeks later, the furniture was delivered. The sofa showed up with loose cushions. The same day of delivery I called Don who said that I signed off on the order so it was my fault. I should have read the fine print. I told Don that I wanted a refund. He said, "I hope you don't smoke or have pets." The sofa was in my house less than 24 hours and this is what Tyndall says to a customer who paid up front!
I then spoke to, "Steve the store manager," this guy is evasive, defensive and has no people skills whatsoever. No apologies, in fact, Steve told me Tyndall never gives refunds on special orders. BUT EVERYTHING YOU BUY FROM TYNDALL IS SPECIAL ORDER! Not even an apology from these clowns. I just gave up and decided to keep the furniture.
Then, three weeks later, my wife noticed that the sofa was making a clanking noise when she sat down or stood up.
On Monday, October 9, 2017, I called the Tyndall Furniture Customer Service department. They are closed on Monday's so I left a message for a return call about the problem. At 12 pm the next day, I called the customer service number again because I received no return call. I left another message. At 4:00 pm I called again and spoke to the entire customer service deparment. Her name is Donna. Donna told me that she was the entire customer service department. When I voiced my frustration with no return call backs, she said,"I am sorry that YOU FEEL that our customer service is lacking."
After speaking with Donna, I called Steve back. When I reminded Steve of who I was, he immediately said, "We are not taking back your furniture. We don't know what you've been doing to it." I told Steve, I did not want a refund. I just need help with the noise. I asked Steve for the owners contact information and he asked why I needed that. I told him that I was going to file a complaint with the owner. Steven told me that people complain about him all of the time. He's been with Tyndall for 22 years. He refused to give me the owners name or contact information.
Eventually, Tyndall sent a service tech to inspect the noise in the sofa. Finally, this guy was nice and knowledgable.
He listened to the noise. He turned over the sofa and found a shipping clasp that was not removed by the delivery people. He removed the clasp and noise was solved.
This is my point.
None of the people at Tyndall Furniture care anything about the customer. From the salesman to the manager they all evade and deny.
DON'T GIVE THEM YOUR MONEY UNTIL YOU SEE THE FURNTURE!!!
I paid extra $495 for the 5 year warranty, but how good is that if Tyndall won't even address issues 3 weeks after the delivery.
Tyndall Furniture Galleries Reviews
My wife and I were tired of the loose cushions on our old sofa and decided to find a new sofa specifically with attached cushions. ATTACHED CUSHIONS!
After three visits to Tyndall Furniture, each time speaking with "Don the salesman," explaining over and over that we wanted a conversation sofa with attached cushions. We decided to order the sofa from a picture on Tyndall's website. Don ordered us a sofa and a recliner and paid $5900 upfront. Tyndall doesn't take deposits, you have to pay in full, upfront. Don assured us that the furniture would be delivered in 6 weeks.
On September 15, 10 weeks later, the furniture was delivered. The sofa showed up with loose cushions. The same day of delivery I called Don who said that I signed off on the order so it was my fault. I should have read the fine print. I told Don that I wanted a refund. He said, "I hope you don't smoke or have pets." The sofa was in my house less than 24 hours and this is what Tyndall says to a customer who paid up front!
I then spoke to, "Steve the store manager," this guy is evasive, defensive and has no people skills whatsoever. No apologies, in fact, Steve told me Tyndall never gives refunds on special orders. BUT EVERYTHING YOU BUY FROM TYNDALL IS SPECIAL ORDER! Not even an apology from these clowns. I just gave up and decided to keep the furniture.
Then, three weeks later, my wife noticed that the sofa was making a clanking noise when she sat down or stood up.
On Monday, October 9, 2017, I called the Tyndall Furniture Customer Service department. They are closed on Monday's so I left a message for a return call about the problem. At 12 pm the next day, I called the customer service number again because I received no return call. I left another message. At 4:00 pm I called again and spoke to the entire customer service deparment. Her name is Donna. Donna told me that she was the entire customer service department. When I voiced my frustration with no return call backs, she said,"I am sorry that YOU FEEL that our customer service is lacking."
After speaking with Donna, I called Steve back. When I reminded Steve of who I was, he immediately said, "We are not taking back your furniture. We don't know what you've been doing to it." I told Steve, I did not want a refund. I just need help with the noise. I asked Steve for the owners contact information and he asked why I needed that. I told him that I was going to file a complaint with the owner. Steven told me that people complain about him all of the time. He's been with Tyndall for 22 years. He refused to give me the owners name or contact information.
Eventually, Tyndall sent a service tech to inspect the noise in the sofa. Finally, this guy was nice and knowledgable.
He listened to the noise. He turned over the sofa and found a shipping clasp that was not removed by the delivery people. He removed the clasp and noise was solved.
This is my point.
None of the people at Tyndall Furniture care anything about the customer. From the salesman to the manager they all evade and deny.
DON'T GIVE THEM YOUR MONEY UNTIL YOU SEE THE FURNTURE!!!
I paid extra $495 for the 5 year warranty, but how good is that if Tyndall won't even address issues 3 weeks after the delivery.