We booked a house back in March, for an April 13th through 18th stay. We live in Delaware and the rental is in Cape Cod, Mass, which is 8 hours away. We are now unable to travel there due to a non-essential travel ban as well as the event we were going to was canceled because of the new gathering restrictions.
We aren't even supposed to be there per nationwide instruction! I contacted the company via text as their website suggested and they refuse to refund us. Said they would only credit us but only until April 1 of next year. No one has any idea when this travel ban will end or this virus will be over. They only offered us the exact house we rented and for all we know that's booked up the entire time until their expiration date once this all clears up.
It is unethical and unprofessional. We have paid for goods we will not receive. They told me they appreciate my sentiments but they're keeping their policy. I've read numerous complaints about similar things for this company. There is literally a FB page designated to them called TurnKey Do the RIght thing! That is how badly this place treats people. We are out $1800 and didn't receive a single thing. That is stealing.
We only had one reason to be in Cape Cod and that is now canceled. We have no other reason to go up there and use their "credit" as they call it. They are clearly taking advantage of people during this time. This cancellation is not our doing. It is only due to a global pandemic and national emergency!! We want/need our money back and also want others to know that these people are scam artists. We paid for something we are not getting because we are simply obeying the restrictions our PRESIDENT has put in order. PLEASE HELP US. Our complaint is NOT the first to you guys regarding this, yet they are BBB accredited!
I made two bookings through VRBO and VRBO added another one for the same location and dates that I had booked. The booking was not listed under my reservations either. I did not know to look for a third reservation so I filled out all the paperwork I was given.
I thought the extra money was a refundable security deposit and didn't find out until after when the deposit wasn't returned that a third booking had been made. The rental property, Turnkey Rentals, did not care that a mistake had been made because they had their contracts filled out. VRBO did not have my money and would not communicate its mistake to Turnkey. I am out a lot of money and feel cheated and humiliated.
Turnkey Vacation Rentals Reviews
We booked a house back in March, for an April 13th through 18th stay. We live in Delaware and the rental is in Cape Cod, Mass, which is 8 hours away. We are now unable to travel there due to a non-essential travel ban as well as the event we were going to was canceled because of the new gathering restrictions.
We aren't even supposed to be there per nationwide instruction! I contacted the company via text as their website suggested and they refuse to refund us. Said they would only credit us but only until April 1 of next year. No one has any idea when this travel ban will end or this virus will be over. They only offered us the exact house we rented and for all we know that's booked up the entire time until their expiration date once this all clears up.
It is unethical and unprofessional. We have paid for goods we will not receive. They told me they appreciate my sentiments but they're keeping their policy. I've read numerous complaints about similar things for this company. There is literally a FB page designated to them called TurnKey Do the RIght thing! That is how badly this place treats people. We are out $1800 and didn't receive a single thing. That is stealing.
We only had one reason to be in Cape Cod and that is now canceled. We have no other reason to go up there and use their "credit" as they call it. They are clearly taking advantage of people during this time. This cancellation is not our doing. It is only due to a global pandemic and national emergency!! We want/need our money back and also want others to know that these people are scam artists. We paid for something we are not getting because we are simply obeying the restrictions our PRESIDENT has put in order. PLEASE HELP US. Our complaint is NOT the first to you guys regarding this, yet they are BBB accredited!
I made two bookings through VRBO and VRBO added another one for the same location and dates that I had booked. The booking was not listed under my reservations either. I did not know to look for a third reservation so I filled out all the paperwork I was given.
I thought the extra money was a refundable security deposit and didn't find out until after when the deposit wasn't returned that a third booking had been made. The rental property, Turnkey Rentals, did not care that a mistake had been made because they had their contracts filled out. VRBO did not have my money and would not communicate its mistake to Turnkey. I am out a lot of money and feel cheated and humiliated.