I ordered and paid for the Turbo Pro cleaner on 5/10/19 and never recieved. Keep getting same message they will ship. Haven't heard anything from them in probably 90 days from Lester Smith at company. He did try to charge me a 20% restocking fee if I wanted refund.
When I denied them doing that I haven't heard from them at all. I said you failed to meet delivery in timely period therefore I should not be charged restocking fee for a product that was never shipped or possibly made. Prior to that email they kept sending a canned message. Same as what others reported.
I have a 22 email thread starting on May 3,2019 confirming my purchase of a Turbo Clean Pro until last month when they stopped responding.
My emails:
Will someone please respond to me. I ordered this in May. I dont have money to just throw away. Please send me a refund for the product that I paid for and never received. I am no longer interested in your product and I will continue to email until I get some sort of response or refund. This is crazy. Just refund my money!!
Their Response:
Lester Smith (Turbo Clean Pro)
Aug 12, 11:51 PDT
Hi Tina,
We understand your frustration. Allow me to explain that due to the overwhelming response from customers across the globe, we are experiencing a little shortage of supply.
We sincerely apologize for this ongoing delay, and trust that we are doing our best to cater your order. We realize that we still need an extended period to fulfill orders because of our backlogged packing site. We also ought to realize that our item distribution come in batches, and expected delays would occur.
At the moment we could not provide you an exact date of shipping and delivery. However, the bottom line here is, we will definitely and ultimately have the goods shipped successfully. We would then provide you a tracking number, which you can use to track your package online soon. If you're prepared to wait a little longer, we'd be very grateful for your patience.
Ordered product in June and have not received it as of September. Keep getting generic responses. Have requested full refund do to lack of product on their end and they are refusing to deliver product or refund my money.
I keep getting the same response when I contact them:
Your request (4028) has been updated. To add additional comments, reply to this email.
Lester Smith (Turbo Clean Pro)
Jun 21, 04:24 PDT
Hi Linda,
Currently, we're also waiting an update from logistic department with regards to the complete details of your tracking information. Delivery are being processed in batches and same goes with the tracking information. We appreciate your patience.
Regards,
Lester Smith
Customer Service
Turbo Clean Pro
Linda Lawson Bruton
Jun 20, 15:18 PDT
Explain to me why I cannot get a tracking number.
Lester Smith (Turbo Clean Pro)
Jun 20, 13:38 PDT
Hi Linda,
We sincerely apologize for the delay in shipping the product you ordered from us. We were informed by our production team that your order has been dispatched but due to irregularities, this inconvenience has been caused to you. We are flooded with a large number of unexpected orders in the last couple of months and all these have led to this delay.
We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more staff and within the next days we will contact you again with the tracking details of your package.
We hope for your patience.
Regards,
Lester Smith
Customer Service
Turbo Clean Pro
Linda Lawson Bruton
Jun 18, 18:40 PDT
This is a follow-up to your previous request #3433 "I ordered this on May 2nd a..."
If I do not get tracking information on my order by Friday June 20, 2019, I will assume this is a scam and send this information to the proper authorities.
Regards,
Linda Lawson Bruton
510-386-7257
From: Lester Smith (Turbo Clean Pro)
Sent: Tuesday, June 11, 3:44 PM
Subject: [Turbo Clean Pro] Re: I ordered this on May 2nd and it has not arrived y...
Turbo Clean Pro Reviews
I ordered and paid for the Turbo Pro cleaner on 5/10/19 and never recieved. Keep getting same message they will ship. Haven't heard anything from them in probably 90 days from Lester Smith at company. He did try to charge me a 20% restocking fee if I wanted refund.
When I denied them doing that I haven't heard from them at all. I said you failed to meet delivery in timely period therefore I should not be charged restocking fee for a product that was never shipped or possibly made. Prior to that email they kept sending a canned message. Same as what others reported.
I still want a refund.
I have a 22 email thread starting on May 3,2019 confirming my purchase of a Turbo Clean Pro until last month when they stopped responding.
My emails:
Will someone please respond to me. I ordered this in May. I dont have money to just throw away. Please send me a refund for the product that I paid for and never received. I am no longer interested in your product and I will continue to email until I get some sort of response or refund. This is crazy. Just refund my money!!
Their Response:
Lester Smith (Turbo Clean Pro)
Aug 12, 11:51 PDT
Hi Tina,
We understand your frustration. Allow me to explain that due to the overwhelming response from customers across the globe, we are experiencing a little shortage of supply.
We sincerely apologize for this ongoing delay, and trust that we are doing our best to cater your order. We realize that we still need an extended period to fulfill orders because of our backlogged packing site. We also ought to realize that our item distribution come in batches, and expected delays would occur.
At the moment we could not provide you an exact date of shipping and delivery. However, the bottom line here is, we will definitely and ultimately have the goods shipped successfully. We would then provide you a tracking number, which you can use to track your package online soon. If you're prepared to wait a little longer, we'd be very grateful for your patience.
Regards,
Lester Smith
Customer Service
Turbo Clean Pro
This was ongoing for months...
Ordered product in June and have not received it as of September. Keep getting generic responses. Have requested full refund do to lack of product on their end and they are refusing to deliver product or refund my money.
I keep getting the same response when I contact them:
Your request (4028) has been updated. To add additional comments, reply to this email.
Lester Smith (Turbo Clean Pro)
Jun 21, 04:24 PDT
Hi Linda,
Currently, we're also waiting an update from logistic department with regards to the complete details of your tracking information. Delivery are being processed in batches and same goes with the tracking information. We appreciate your patience.
Regards,
Lester Smith
Customer Service
Turbo Clean Pro
Linda Lawson Bruton
Jun 20, 15:18 PDT
Explain to me why I cannot get a tracking number.
Lester Smith (Turbo Clean Pro)
Jun 20, 13:38 PDT
Hi Linda,
We sincerely apologize for the delay in shipping the product you ordered from us. We were informed by our production team that your order has been dispatched but due to irregularities, this inconvenience has been caused to you. We are flooded with a large number of unexpected orders in the last couple of months and all these have led to this delay.
We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more staff and within the next days we will contact you again with the tracking details of your package.
We hope for your patience.
Regards,
Lester Smith
Customer Service
Turbo Clean Pro
Linda Lawson Bruton
Jun 18, 18:40 PDT
This is a follow-up to your previous request #3433 "I ordered this on May 2nd a..."
If I do not get tracking information on my order by Friday June 20, 2019, I will assume this is a scam and send this information to the proper authorities.
Regards,
Linda Lawson Bruton
510-386-7257
From: Lester Smith (Turbo Clean Pro)
Sent: Tuesday, June 11, 3:44 PM
Subject: [Turbo Clean Pro] Re: I ordered this on May 2nd and it has not arrived y...
To: Linda Lawson Bruton