I bought a ring from Tungsten fashions (Cicero) for $44.99 in June of 2016. The ring felt a little tight, so I didn't wear it much. A few months later I got an electronic caliper, and discovered the ring they sent me was a half size smaller than the one I ordered, and it was advertised as 9mm, but the one they sent was only 8mm wide. I contacted them, and they told me to just return it, and they would give me the correct ring. I returned the ring by US mail on April 21st 2017. In June of 2017 they sent me a ring that was much smaller than the one I returned for being too small. When I contacted them about the ring being even smaller then the one I returned, they said I would have to pay to exchange it. The small ring was worthless to me, so I agreed to pay the exchange cost under their lifetime coverage. It is now almost 7 months later, and they haven't replaced the ring which they agreed to exchange.
I have called, and emailed Damien numerous times. He is always polite, and he just tells me the ring will be there in a few days. This has been going on for nearly 9 months. I personally don't think they have the ring in a 9mm width. They are still advertisiing that they have the ring as "in stock", but according to Tungsten Fashions they are waiting for the shippment for over 9 months.
There is not a lot of money involved, but something is obviously wrong here. In my last email to Damien I simply requested that he show me an invoice that he had ever had the ring he is advertising, but he never returned the email. I have saw other similar complaints against Tungsten fashions on other complaint sites. First. Their onsite reviews are cherry picked. They never published mine.
I have never had such a bad on-line experience. Most on-line companies make sure to follow through when a customer orders something because they depend on a good reputation. I will likely never get my ring or the $44.99, but I can at least make the world a better place by protecting others from Tungsten Fashions. They have a nice Website, and they are very polite, but in my case they took my money, they haven't provided me with the product I ordered, and as of today they continue to advertise having the product "in stock" ( I just checked 1/18/2018). You can draw your own conclusion as to if they stole the ring I returned to them. For almost 9 months they have my money and ring, and after repeated promises to send me the correct ring I ordered, I have nothing.
Tungsten Fashions Reviews
I bought a ring from Tungsten fashions (Cicero) for $44.99 in June of 2016. The ring felt a little tight, so I didn't wear it much. A few months later I got an electronic caliper, and discovered the ring they sent me was a half size smaller than the one I ordered, and it was advertised as 9mm, but the one they sent was only 8mm wide. I contacted them, and they told me to just return it, and they would give me the correct ring. I returned the ring by US mail on April 21st 2017. In June of 2017 they sent me a ring that was much smaller than the one I returned for being too small. When I contacted them about the ring being even smaller then the one I returned, they said I would have to pay to exchange it. The small ring was worthless to me, so I agreed to pay the exchange cost under their lifetime coverage. It is now almost 7 months later, and they haven't replaced the ring which they agreed to exchange.
I have called, and emailed Damien numerous times. He is always polite, and he just tells me the ring will be there in a few days. This has been going on for nearly 9 months. I personally don't think they have the ring in a 9mm width. They are still advertisiing that they have the ring as "in stock", but according to Tungsten Fashions they are waiting for the shippment for over 9 months.
There is not a lot of money involved, but something is obviously wrong here. In my last email to Damien I simply requested that he show me an invoice that he had ever had the ring he is advertising, but he never returned the email. I have saw other similar complaints against Tungsten fashions on other complaint sites. First. Their onsite reviews are cherry picked. They never published mine.
I have never had such a bad on-line experience. Most on-line companies make sure to follow through when a customer orders something because they depend on a good reputation. I will likely never get my ring or the $44.99, but I can at least make the world a better place by protecting others from Tungsten Fashions. They have a nice Website, and they are very polite, but in my case they took my money, they haven't provided me with the product I ordered, and as of today they continue to advertise having the product "in stock" ( I just checked 1/18/2018). You can draw your own conclusion as to if they stole the ring I returned to them. For almost 9 months they have my money and ring, and after repeated promises to send me the correct ring I ordered, I have nothing.