Why do you not disclose on your printed information that those of us whom are covered by insurance will be required to have our after-care billed separately to our insurance??? That we are not covered for the 1 year maintenance after surgery? I was never told this by ANYONE!!! I did not know I had to pay co-pays for having "Fills" after I elected to have this surgery!!! I was very clear prior to having surgery my concerns in having it was having to pay an excessive amount for fills I was assure that at the very minimum I would be recieving twelve fills for free I only received one file right after surgery and was told I must pay 75.00 per fill each time after that so I gave up on using them feeling like I had been lied to 5 months after surgery I contact them in questions about their broken promise and it was advised no that is incorrect you should In fact be getting those fills free so now I have gone 6 months no fills no follow up calls no nothing after asking the Plano location time and time again to review it instead of offering me the twelve fills since they failed to honor that they gave me a half assed apology and told me they could only honor 6 now as if it was my fault to begin with them they cancel two appointments last minute only to call and say we no longer offer after care in Fort Worth you must get it in Plano I agree as long as I get the 6 fills because hey 6 beats none right only to receive a call that I am being pushed off on another doctor to have it done and now his clinic charges 150. [continued below]....
I have been trying to get my sleeve surgery since January. When I first went into the office they said I would need to get a EGD to see if I had a hernia. I was told that they accept my insurance, but that my insurance didn't cover the surgery. I was told don't worry because they could figure something out and offered several different alternatives as far as self pay went. I was told they have special pricing and financing for self pay patients. I continued on with True Results because of this informaiton given to me.
I was told I would have to have a sleep study done and then I could schedule my surgery. I was then told that someone in coprorate made a mistake and that they did not accept my insurance, but don't worry, I could go to the Dallas location because they do accept my insurance. I was told I could get on a grant progam that would cover all but $2500 worth of my surgery. I was also told I would have to get more labs done and see a cardiologist to get medical clearance since I was traveling to Dallas. I was not really happy about having to go to Dallas, but they also told me they would pay for the hotel stay and give me $250 travel expense. I should've known it was too good to be true.
About a month later I was told that they stopped paying for the hotel and the $250 travel expense, but that I would still have to go there for my surgeries. I of course was not happy, but was still going to go through with the surgery since it took me a few years to decide to convence myself to even do the surgery at all.
I finally got my EGD scheduled and was told that I'd have to once again get more labs done. A day or two before I was suppose to go to Dallas to get the EGD done I got a call saying that I was actually going to have the surgery here in Houston. I was excited that i wouldn't have to travel to Dallas, but asked to make sure I would still be able to get the discount I was told I would get in Dallas. I was told I would still get the discount from the grant program, so I went and got my EGD done. I not only had a verbal contract that I was in the grant program, but I also have it in writing.
I got the call that my EGD came back showing that I don't have a hernia. I thought this was good news, but evidently it was not because that's how they would be able to do my surgery at a lower cost. I said well that's okay because I'm under the grant program anyway. At that time I was told they no longer offer the grant program anymore. I was very upset and asked if I could speak with someone higher up to see if there was anything they could do. I had already incurred hundreds of dollars worth of extra labs and doctor visits to prepare for the surgery.
I was told today that there is nothing they can do for me eventhough I had a verbal and written statement stating that I was in the grant program. I have been emotionaly and physically stressed about all of this for the last 5 months and feel like I have been taken advantage of. I was so excited to start a new chapter in my life and trusted this company would honor their agreements.
I received a letter from True Results today it was dated Aug. 20 ,2015 I received in mail on 9/8/2015 it stated that my account balance is not resolved and to do the following : update billing info, establish new payment terms, or pay outstanding balance. Well the problem is I was finished paying this auto deduction over a year ago and before receiving this letter today I have not received anything stating I still had a balance owed or any statement. I tried contact the number they left and the end of their letter but it just rang and then hung up after it rang about 12 times. I tried calling it 3 times , they had no voice mail either or website to contact, nor did this letter state a balance owed and said it would be turned into collection company Quantum Collective Service if not heard from in 10 days . I did not receive this letter in 10 days. I would really like some answers and proof that I still owe anything because my contract I had was up last year and nothing was sent to me about it so I assumed it was finished.
I had the surgery on 12-2012 and have paid any balances they have alerted me too. This letter is out of the blue and I don't want a negative report on credit . They sent to collections without giving me a bill or a chance to clear up any unpaid balances if any. I think they should of notified me atleast once in the past year if they weren't receiving my payments. I don't think I should owe anything. I have paid them thousands already as well as my insurance company. I hope someone can clear this misunderstanding up because clearing true results finance office doesn't . I also called their business office and got a voice mail with no call back.
True Results Reviews
Why do you not disclose on your printed information that those of us whom are covered by insurance will be required to have our after-care billed separately to our insurance??? That we are not covered for the 1 year maintenance after surgery? I was never told this by ANYONE!!! I did not know I had to pay co-pays for having "Fills" after I elected to have this surgery!!! I was very clear prior to having surgery my concerns in having it was having to pay an excessive amount for fills I was assure that at the very minimum I would be recieving twelve fills for free I only received one file right after surgery and was told I must pay 75.00 per fill each time after that so I gave up on using them feeling like I had been lied to 5 months after surgery I contact them in questions about their broken promise and it was advised no that is incorrect you should In fact be getting those fills free so now I have gone 6 months no fills no follow up calls no nothing after asking the Plano location time and time again to review it instead of offering me the twelve fills since they failed to honor that they gave me a half assed apology and told me they could only honor 6 now as if it was my fault to begin with them they cancel two appointments last minute only to call and say we no longer offer after care in Fort Worth you must get it in Plano I agree as long as I get the 6 fills because hey 6 beats none right only to receive a call that I am being pushed off on another doctor to have it done and now his clinic charges 150. [continued below]....
I have been trying to get my sleeve surgery since January. When I first went into the office they said I would need to get a EGD to see if I had a hernia. I was told that they accept my insurance, but that my insurance didn't cover the surgery. I was told don't worry because they could figure something out and offered several different alternatives as far as self pay went. I was told they have special pricing and financing for self pay patients. I continued on with True Results because of this informaiton given to me.
I was told I would have to have a sleep study done and then I could schedule my surgery. I was then told that someone in coprorate made a mistake and that they did not accept my insurance, but don't worry, I could go to the Dallas location because they do accept my insurance. I was told I could get on a grant progam that would cover all but $2500 worth of my surgery. I was also told I would have to get more labs done and see a cardiologist to get medical clearance since I was traveling to Dallas. I was not really happy about having to go to Dallas, but they also told me they would pay for the hotel stay and give me $250 travel expense. I should've known it was too good to be true.
About a month later I was told that they stopped paying for the hotel and the $250 travel expense, but that I would still have to go there for my surgeries. I of course was not happy, but was still going to go through with the surgery since it took me a few years to decide to convence myself to even do the surgery at all.
I finally got my EGD scheduled and was told that I'd have to once again get more labs done. A day or two before I was suppose to go to Dallas to get the EGD done I got a call saying that I was actually going to have the surgery here in Houston. I was excited that i wouldn't have to travel to Dallas, but asked to make sure I would still be able to get the discount I was told I would get in Dallas. I was told I would still get the discount from the grant program, so I went and got my EGD done. I not only had a verbal contract that I was in the grant program, but I also have it in writing.
I got the call that my EGD came back showing that I don't have a hernia. I thought this was good news, but evidently it was not because that's how they would be able to do my surgery at a lower cost. I said well that's okay because I'm under the grant program anyway. At that time I was told they no longer offer the grant program anymore. I was very upset and asked if I could speak with someone higher up to see if there was anything they could do. I had already incurred hundreds of dollars worth of extra labs and doctor visits to prepare for the surgery.
I was told today that there is nothing they can do for me eventhough I had a verbal and written statement stating that I was in the grant program. I have been emotionaly and physically stressed about all of this for the last 5 months and feel like I have been taken advantage of. I was so excited to start a new chapter in my life and trusted this company would honor their agreements.
I received a letter from True Results today it was dated Aug. 20 ,2015 I received in mail on 9/8/2015 it stated that my account balance is not resolved and to do the following : update billing info, establish new payment terms, or pay outstanding balance. Well the problem is I was finished paying this auto deduction over a year ago and before receiving this letter today I have not received anything stating I still had a balance owed or any statement. I tried contact the number they left and the end of their letter but it just rang and then hung up after it rang about 12 times. I tried calling it 3 times , they had no voice mail either or website to contact, nor did this letter state a balance owed and said it would be turned into collection company Quantum Collective Service if not heard from in 10 days . I did not receive this letter in 10 days. I would really like some answers and proof that I still owe anything because my contract I had was up last year and nothing was sent to me about it so I assumed it was finished.
I had the surgery on 12-2012 and have paid any balances they have alerted me too. This letter is out of the blue and I don't want a negative report on credit . They sent to collections without giving me a bill or a chance to clear up any unpaid balances if any. I think they should of notified me atleast once in the past year if they weren't receiving my payments. I don't think I should owe anything. I have paid them thousands already as well as my insurance company. I hope someone can clear this misunderstanding up because clearing true results finance office doesn't . I also called their business office and got a voice mail with no call back.