Unprofessional, ignorant, borderline criminal property managers Although the contract states that a single lockbox would be placed on the property at owner’s expense, they placed and charged me for two. Asked why I was incurring a charge for a second box, I was told all the keys wouldn’t fit in a single box. Lies! What TH didn’t count on was that I’d visited the home myself to find the second lockbox completely empty. They did lift this charge, but only because I could fly over from several states over to check behind their work. Who has time to micromanage long distance? - In showing me the condition of a vacated apartment, they sent me pictures of broken glass in a hallway. Two weeks later I visit the property and find that their staff stepped right over this hazard and potential lawsuit and the broken glass remained. I promptly asked them to clean it up, only for my partner to find it was still there another three weeks later. After my partner vacuumed it himself, wouldn’t you know TH still had the nerve to send me a bill and pictures pretending they did the work? They did not refund that charge either. The final straw for me was finding that even with TH listing nearly no explicit obligations to service properties in their contract, they still managed to breach it by not fulfilling the few responsibilities they did include. They don’t arrange for alterations, repairs, etc. as stated in their contract, but I was not so much bothered by that since their markup is considerable. The primary issue was the fact that they specifically stated that they would change over utilities when apartments were vacated. Because they didn’t actually do this, a refrigerator/freezer in a unit that was vacated on their watch defrosted and leaked when the power was cut. Instead of having Lowes haul away for the appliance for free when I was swapping it out, they claimed there was evidence of mold and it would be against their policy to take it into their warehouse. For that reason I had to pay (you guessed it) True Home to haul away instead at cost ($$$). This, on top of the water damage to the kitchen floor. You’d think they at least offer an apology, but the very polite, yet misinformed women manning their support line tried for months to convince me that I was misinterpreting the very clear contract clause regarding utilities. I was not. I wasn’t even planning to write a negative review, despite an extremely negative experience until their troglodyte of a boss left a rude message revealing, that he too didn’t know how to read a contract. Imagine my surprise when the owner called me to accuse me of attempting to "weasel out of a $300 contract cancellation fee” for a contract that he breached! Even when he finally admitted that his team did not fulfill the terms of his contract, he merely badgered me asking "why should he [honor clause 2c of the contract]?”. Perhaps I should’ve asked "why should I honor the cancellation fee?” since we’re cherry-picking which parts of the contract we’d like to ignore. That’s when this amateur "businessman” offered to "talk it over with his partners”, since he didn’t "see it as a breach of contract”. Good thing nobody cares how you see it. Shockingly his "partners” reduced the cancellation fee by half, which I reluctantly paid because I didn’t want to wind up in collections over the principle. I shudder to think what other ripoffs awaited, had I stayed with True Home longer. I happened to connect with other long distance landlords in Dayton who not only confirmed True Home’s incompetence and laziness, there’s also seems to be a pattern of them not placing tenants at vacant properties…ever.
True Home Ohio Property Management Reviews
Unprofessional, ignorant, borderline criminal property managers Although the contract states that a single lockbox would be placed on the property at owner’s expense, they placed and charged me for two. Asked why I was incurring a charge for a second box, I was told all the keys wouldn’t fit in a single box. Lies! What TH didn’t count on was that I’d visited the home myself to find the second lockbox completely empty. They did lift this charge, but only because I could fly over from several states over to check behind their work. Who has time to micromanage long distance? - In showing me the condition of a vacated apartment, they sent me pictures of broken glass in a hallway. Two weeks later I visit the property and find that their staff stepped right over this hazard and potential lawsuit and the broken glass remained. I promptly asked them to clean it up, only for my partner to find it was still there another three weeks later. After my partner vacuumed it himself, wouldn’t you know TH still had the nerve to send me a bill and pictures pretending they did the work? They did not refund that charge either. The final straw for me was finding that even with TH listing nearly no explicit obligations to service properties in their contract, they still managed to breach it by not fulfilling the few responsibilities they did include. They don’t arrange for alterations, repairs, etc. as stated in their contract, but I was not so much bothered by that since their markup is considerable. The primary issue was the fact that they specifically stated that they would change over utilities when apartments were vacated. Because they didn’t actually do this, a refrigerator/freezer in a unit that was vacated on their watch defrosted and leaked when the power was cut. Instead of having Lowes haul away for the appliance for free when I was swapping it out, they claimed there was evidence of mold and it would be against their policy to take it into their warehouse. For that reason I had to pay (you guessed it) True Home to haul away instead at cost ($$$). This, on top of the water damage to the kitchen floor. You’d think they at least offer an apology, but the very polite, yet misinformed women manning their support line tried for months to convince me that I was misinterpreting the very clear contract clause regarding utilities. I was not. I wasn’t even planning to write a negative review, despite an extremely negative experience until their troglodyte of a boss left a rude message revealing, that he too didn’t know how to read a contract. Imagine my surprise when the owner called me to accuse me of attempting to "weasel out of a $300 contract cancellation fee” for a contract that he breached! Even when he finally admitted that his team did not fulfill the terms of his contract, he merely badgered me asking "why should he [honor clause 2c of the contract]?”. Perhaps I should’ve asked "why should I honor the cancellation fee?” since we’re cherry-picking which parts of the contract we’d like to ignore. That’s when this amateur "businessman” offered to "talk it over with his partners”, since he didn’t "see it as a breach of contract”. Good thing nobody cares how you see it. Shockingly his "partners” reduced the cancellation fee by half, which I reluctantly paid because I didn’t want to wind up in collections over the principle. I shudder to think what other ripoffs awaited, had I stayed with True Home longer. I happened to connect with other long distance landlords in Dayton who not only confirmed True Home’s incompetence and laziness, there’s also seems to be a pattern of them not placing tenants at vacant properties…ever.