On May 9th 2022, My wife and I went on a presentation with our autistic son at Embassy suites hotel on university blvd, for tripps plus, (who brag about having their presentations in the hotel for years by the way with a typed letter) I, a 65, elderly man, got pressured into buying a vacation discount club membership for $4698 with my credit card, that night, we found hundreds of complaints about them and tried contacting the company via their “contact us” form and the very next day we called the customer service line and tried cancelling it and they told us to send an email ,we did.
They didn't respond our request so the next day May 11th, we emailed them telling them we were coming over to the hotel and went in person where the presentation had been held , looking into our refund , they did stall tactics and threatened the police on us , so we called the police on them.
We called thinking the police could help us and Benjamin with Tripps plus lied and told the police we just had to call the” finance dept” to get a refund, when the police officer asked why I couldn't just get a refund, it had been less than a day of purchase. So we went back to our hotel and called the supposed "finance dept" and was told to send another email, so we sent another email, and no response after that.
The tripps plus employees were rude, cussed at me, threatened to hurt me and caused more a scene than I did, all I did was sit on the couch in the lobby waiting for their boss Jack Keefe, that supposedly was coming over to "help me" but never came.
So we filed complaints with the Nevada state attorney general who says you have 3 days to cancel any purchase contract, back in May 11th 2022. As well as the FTC, and news channel 5 las Vegas and the Nevada Better Business Bureau, our complaints are still pending review. We finally disputed it with our credit card under the guidance of the FTC, but the owner of the company Jack Keefe with Tripps plus says he is pushing back on it and won’t take off the charges regardless.
I have called dozens of times and left messages with no return calls and sent them six emails asking for a refund, they won’t help us, they keep offering me partial refunds in the emails. I really don’t know what to do, I have an autistic son and am elderly and cannot handle any more stress, plus we are both recovering from having Covid. Please help. I have tried everything I can to obtain for a full refund of $4698.
The hotel manager was no help & took their side! This scam company with hundreds of complaints on Yelp, the BBB of nevada and on the rip off report website. They are ruining their reputation. I am letting everyone I know that Embassy suites are letting this fraud company do their scamming in their hotel. This has caused a financial hardship, arguements with my spouse and I and my autistic son to be confused to why mommy and daddy are so sad.
Tripps Reservations Reviews
On May 9th 2022, My wife and I went on a presentation with our autistic son at Embassy suites hotel on university blvd, for tripps plus, (who brag about having their presentations in the hotel for years by the way with a typed letter) I, a 65, elderly man, got pressured into buying a vacation discount club membership for $4698 with my credit card, that night, we found hundreds of complaints about them and tried contacting the company via their “contact us” form and the very next day we called the customer service line and tried cancelling it and they told us to send an email ,we did.
They didn't respond our request so the next day May 11th, we emailed them telling them we were coming over to the hotel and went in person where the presentation had been held , looking into our refund , they did stall tactics and threatened the police on us , so we called the police on them.
We called thinking the police could help us and Benjamin with Tripps plus lied and told the police we just had to call the” finance dept” to get a refund, when the police officer asked why I couldn't just get a refund, it had been less than a day of purchase. So we went back to our hotel and called the supposed "finance dept" and was told to send another email, so we sent another email, and no response after that.
The tripps plus employees were rude, cussed at me, threatened to hurt me and caused more a scene than I did, all I did was sit on the couch in the lobby waiting for their boss Jack Keefe, that supposedly was coming over to "help me" but never came.
So we filed complaints with the Nevada state attorney general who says you have 3 days to cancel any purchase contract, back in May 11th 2022. As well as the FTC, and news channel 5 las Vegas and the Nevada Better Business Bureau, our complaints are still pending review. We finally disputed it with our credit card under the guidance of the FTC, but the owner of the company Jack Keefe with Tripps plus says he is pushing back on it and won’t take off the charges regardless.
I have called dozens of times and left messages with no return calls and sent them six emails asking for a refund, they won’t help us, they keep offering me partial refunds in the emails. I really don’t know what to do, I have an autistic son and am elderly and cannot handle any more stress, plus we are both recovering from having Covid. Please help. I have tried everything I can to obtain for a full refund of $4698.
The hotel manager was no help & took their side! This scam company with hundreds of complaints on Yelp, the BBB of nevada and on the rip off report website. They are ruining their reputation. I am letting everyone I know that Embassy suites are letting this fraud company do their scamming in their hotel. This has caused a financial hardship, arguements with my spouse and I and my autistic son to be confused to why mommy and daddy are so sad.