I bought a 2003 Texas Iron Horse Custom Chopper from Tri-City Motors , After the sale was final I was told I could not take the bike, because they needed to replace the clutch. Which turned out to be fine, once I finally was able to take the bike. I bought the warranty from Tri-City Motors which included free oil changes and two major tune ups. I took the bike in for an oil change approx May 25, 2015. Tri City recommended doing one of the tune ups to get the bike ready for the summer. I agreed to this. While going through the bike they said they had found an electrical short and I should consider replacing the back tire. Half of the cost for repairing the electrical short would be covered under the warranty, so I agreed to this repair, however not to replacing the tire. My bike was in their custody for at least a month. When I was finally able to pick up my bike I was informed I owed $100.00 dollars for them to change a fuse and the warrenty covered none of that for the so called eletrical problem.
Then the speedometer was broken, which it was not when I had dropped it off. When I called to inform them the speedometer was not working I was told moisture may have got in to the unit when they washed the bike and once it dried should work fine. I allowed time for it to dry and the speedometer did not start working, so I took the bike back a couple days later. This took another week to two weeks to diagnose. The recommended repair was to replace the speedo sensor, and was told it would be covered by the warranty.
Once this repair was complete I picked up the bike again and I didn't even make it home. There was a horrible ticking/knocking coming from the motor. I parked it on the side of the road and had to pick it up with my trailer and trailer the bike back to Tri-City the next day due to business hours. After another long period of time with the bike in their custody the diagnoses was that the rear piston was about to seize. They told me that the warranty would cover half. I then chose to speak with management, since I had brought the bike in running good, and was not receiving it back in the same manner. When I spoke with management (Dave) after a service rep spoke with him, he said to me "We just need to get you out of this bike because it is going to cost us a lot of money". He also stated that he was going to fix it and send it off to auction so they would be done with it. I considered trading it back to them, until they made an offer that would cost me an additional 6,000.00 on the deal. I declined this offer.
I was then told by Dave they would tear it down and diagnose the problem at their cost, and if one piston was bad they would have to rebuild both or the motor would be unbalanced. I also had this recommendation from a couple other local shops. I received a phone call from the service department stating there was carbon build up and the chain in transmission was hitting the cover which was adjusted by them and was causing the cylinder to hit the top of the motor, at this time they offer to do the job but would cost me about $390.00. I told the service rep to order the parts and I would discuss payment with Dave. I did not feel responsible for these charges since the work that needed done was due to a problem they created. A week later I received another phone call that the bike was ready. When picking up the bike I listened to it before riding it and heard the same noise as before.
I asked the mechanic what was done and he informed only the rear piston was fixed. I then went to speak with Dave I told him it was making the same noise and they only did one side and I was told by him both sides would be done. He then stated only the rear one was the problem, I then brought up the previous conversation that he agreed both would need to be done so the motor would be balanced. He then denied that was true. I again told him that it what was recommend by other shops as well. He stated that "They didn't know what they were talking about". I told him i was upset and would need to discuss this matter another day and would not be taking my bike. After I said that Dave then said "that's fine but when you come back I am going to be more combative and to ride it until it breaks".
With that comment made I decided he was not taking the responsibility for this matter that needed to be taken, and that I could not work with him on it any longer. So I paid the bill so I didn't have any outstanding charges with Tri-City and took my bike. On the ride home the knocking/ticking noise grew louder, it started to sputter then died and the oil light came on. I was on the street I live on so I walked it the rest of the way home. I called Dave to inform him the bike didn't even make it home, he then stated that's a service department problem and didn't have time for me. During this process I have been very patient and tried to work with Tri-City. I do not feel Tri-City is being held accountable for this situation. Dave did not reach out to me once. I always had to approach him. When the problem first occurred, Dave seemed to be aware that this was a mistake on their end and it would be resolved.
I have since been contacted by the owner Brady finally, we have meet and he claimed to be taking responsibility for this inccident. He stated that he wanted to make this right and for us to be happy customers, however this meeting took place in September and there has been no resolution or direct contact from Brady. We have given them pleaty of resolution options and ample time to resolve this, I feel if he truely wanted to make us happy we would not still be waiting. I am still making payments on a motorcycle they broke that sits in my garage that I have to register and insure due to having a loan and can not even use my bike. For whatever reason we are still thinking they might resolve this matter even though it's been 5 months and I've only put 800 miles on a bike I've almost owned almost 2 years and soon the warrenty will soon expire which may be the reason for them doing nothing.
Tri City Cycle Reviews
I bought a 2003 Texas Iron Horse Custom Chopper from Tri-City Motors , After the sale was final I was told I could not take the bike, because they needed to replace the clutch. Which turned out to be fine, once I finally was able to take the bike. I bought the warranty from Tri-City Motors which included free oil changes and two major tune ups. I took the bike in for an oil change approx May 25, 2015. Tri City recommended doing one of the tune ups to get the bike ready for the summer. I agreed to this. While going through the bike they said they had found an electrical short and I should consider replacing the back tire. Half of the cost for repairing the electrical short would be covered under the warranty, so I agreed to this repair, however not to replacing the tire. My bike was in their custody for at least a month. When I was finally able to pick up my bike I was informed I owed $100.00 dollars for them to change a fuse and the warrenty covered none of that for the so called eletrical problem.
Then the speedometer was broken, which it was not when I had dropped it off. When I called to inform them the speedometer was not working I was told moisture may have got in to the unit when they washed the bike and once it dried should work fine. I allowed time for it to dry and the speedometer did not start working, so I took the bike back a couple days later. This took another week to two weeks to diagnose. The recommended repair was to replace the speedo sensor, and was told it would be covered by the warranty.
Once this repair was complete I picked up the bike again and I didn't even make it home. There was a horrible ticking/knocking coming from the motor. I parked it on the side of the road and had to pick it up with my trailer and trailer the bike back to Tri-City the next day due to business hours. After another long period of time with the bike in their custody the diagnoses was that the rear piston was about to seize. They told me that the warranty would cover half. I then chose to speak with management, since I had brought the bike in running good, and was not receiving it back in the same manner. When I spoke with management (Dave) after a service rep spoke with him, he said to me "We just need to get you out of this bike because it is going to cost us a lot of money". He also stated that he was going to fix it and send it off to auction so they would be done with it. I considered trading it back to them, until they made an offer that would cost me an additional 6,000.00 on the deal. I declined this offer.
I was then told by Dave they would tear it down and diagnose the problem at their cost, and if one piston was bad they would have to rebuild both or the motor would be unbalanced. I also had this recommendation from a couple other local shops. I received a phone call from the service department stating there was carbon build up and the chain in transmission was hitting the cover which was adjusted by them and was causing the cylinder to hit the top of the motor, at this time they offer to do the job but would cost me about $390.00. I told the service rep to order the parts and I would discuss payment with Dave. I did not feel responsible for these charges since the work that needed done was due to a problem they created. A week later I received another phone call that the bike was ready. When picking up the bike I listened to it before riding it and heard the same noise as before.
I asked the mechanic what was done and he informed only the rear piston was fixed. I then went to speak with Dave I told him it was making the same noise and they only did one side and I was told by him both sides would be done. He then stated only the rear one was the problem, I then brought up the previous conversation that he agreed both would need to be done so the motor would be balanced. He then denied that was true. I again told him that it what was recommend by other shops as well. He stated that "They didn't know what they were talking about". I told him i was upset and would need to discuss this matter another day and would not be taking my bike. After I said that Dave then said "that's fine but when you come back I am going to be more combative and to ride it until it breaks".
With that comment made I decided he was not taking the responsibility for this matter that needed to be taken, and that I could not work with him on it any longer. So I paid the bill so I didn't have any outstanding charges with Tri-City and took my bike. On the ride home the knocking/ticking noise grew louder, it started to sputter then died and the oil light came on. I was on the street I live on so I walked it the rest of the way home. I called Dave to inform him the bike didn't even make it home, he then stated that's a service department problem and didn't have time for me. During this process I have been very patient and tried to work with Tri-City. I do not feel Tri-City is being held accountable for this situation. Dave did not reach out to me once. I always had to approach him. When the problem first occurred, Dave seemed to be aware that this was a mistake on their end and it would be resolved.
I have since been contacted by the owner Brady finally, we have meet and he claimed to be taking responsibility for this inccident. He stated that he wanted to make this right and for us to be happy customers, however this meeting took place in September and there has been no resolution or direct contact from Brady. We have given them pleaty of resolution options and ample time to resolve this, I feel if he truely wanted to make us happy we would not still be waiting. I am still making payments on a motorcycle they broke that sits in my garage that I have to register and insure due to having a loan and can not even use my bike. For whatever reason we are still thinking they might resolve this matter even though it's been 5 months and I've only put 800 miles on a bike I've almost owned almost 2 years and soon the warrenty will soon expire which may be the reason for them doing nothing.