After reading through all the reviews, which were all negative, I did not find anything significant with which to disagree. Yes, the advertised through put is 6 Mb/Sec. Yes, the best actual throughput is less than 2 Mbit, and often much less. By often, I mean generally throughout the day and evening. Yet, if running a speed test to well-known speed test sites, the rate usually comes back at about 6 Mbit. This can only mean that speed-test sites are allowed through at the rated speed and all the useful internet sites come through at "too bad, so sad."
And yes, the include phone service is unreliable and often, meaning daily, garbled and broken. No, there is nothing useful that will be done about it. Yet the person who comes out on service is courteous and knowledgeable. People always answer the phone politely yet the typical service-call response is "reboot the modem" which is something that we already do multiple times per week.
Courtesy does not count for much when paying $130 per month for a service that can, all too kindly, be described by the word "stinks." If I could run a cable 3 miles, I could get Gbit service for less than I pay TransWorld. Even if I don't work out my own method, sooner or later another company will. I will then have sympathy for the Transworld employees out of work but can only bid good riddance to the company. As soon as I can work out practical replacement, I am gone.
I have had Wi-Power for 5.5 years, because they are marginally better than satellite and neither cable nor DSL are available in this area.
1) Their service is deplorable. I pay for 2Mbs download, and receive 0.5Mbs. Their "technical support" says this is within parameters for "sustained transmission", that the 2Mb refers only to short bursts. In short. Their advertising is deceptive at best.
2) Their technical support is deplorable. Although they claim they have 24/7 technical support, telephoning them and navigating a time-wasting menu, only brings the customer to a recording that they should leave a message which is never returned. When (during 9-5 hours) a technician DOES answer the phone, they are (usually) rude, abusive, and unhelpful.
3) Their service is unreliable. There are frequent outages, and most of them occur on weekends, when no one is their to report the problem to, much less repair it.
4) Their billing is deceptive. They charged me more initially than their salesperson quoted. They don't post payments for over ten days following receipt, and then they have they audacity to charge "late payment fees" when they received them long ago.
5) Their management are dishonest and rude. They deny all of the above, and offer demonstrably false excuses, when complaints are filed with the authorities.
Please contact me if you are interested in joining me in a class action lawsuit.
TransWorld Network Corp. Reviews
After reading through all the reviews, which were all negative, I did not find anything significant with which to disagree. Yes, the advertised through put is 6 Mb/Sec. Yes, the best actual throughput is less than 2 Mbit, and often much less. By often, I mean generally throughout the day and evening. Yet, if running a speed test to well-known speed test sites, the rate usually comes back at about 6 Mbit. This can only mean that speed-test sites are allowed through at the rated speed and all the useful internet sites come through at "too bad, so sad."
And yes, the include phone service is unreliable and often, meaning daily, garbled and broken. No, there is nothing useful that will be done about it. Yet the person who comes out on service is courteous and knowledgeable. People always answer the phone politely yet the typical service-call response is "reboot the modem" which is something that we already do multiple times per week.
Courtesy does not count for much when paying $130 per month for a service that can, all too kindly, be described by the word "stinks." If I could run a cable 3 miles, I could get Gbit service for less than I pay TransWorld. Even if I don't work out my own method, sooner or later another company will. I will then have sympathy for the Transworld employees out of work but can only bid good riddance to the company. As soon as I can work out practical replacement, I am gone.
Wi-Power = Poor service, poor technical support, deceptive billing
I have had Wi-Power for 5.5 years, because they are marginally better than satellite and neither cable nor DSL are available in this area.
1) Their service is deplorable. I pay for 2Mbs download, and receive 0.5Mbs. Their "technical support" says this is within parameters for "sustained transmission", that the 2Mb refers only to short bursts. In short. Their advertising is deceptive at best.
2) Their technical support is deplorable. Although they claim they have 24/7 technical support, telephoning them and navigating a time-wasting menu, only brings the customer to a recording that they should leave a message which is never returned. When (during 9-5 hours) a technician DOES answer the phone, they are (usually) rude, abusive, and unhelpful.
3) Their service is unreliable. There are frequent outages, and most of them occur on weekends, when no one is their to report the problem to, much less repair it.
4) Their billing is deceptive. They charged me more initially than their salesperson quoted. They don't post payments for over ten days following receipt, and then they have they audacity to charge "late payment fees" when they received them long ago.
5) Their management are dishonest and rude. They deny all of the above, and offer demonstrably false excuses, when complaints are filed with the authorities.
Please contact me if you are interested in joining me in a class action lawsuit.