We booked a limo through a website listing wine tour transportation for Sonoita, AZ. Asked for and was given an email quote including the information to call the company directly and mention the email to ensure we received the "special rate". Booked the limo for 5 hours from Tucson to Sonoita and back again, was told the rate excluding taxes and gratuity. Was told it was no problem to extend if we needed to by an hour or so. Driver arrived promptly at the agreed upon time. We kept the limo for an hour longer than planned. Tipped the driver nicely in cash being that the booking person had told me gratuity was not included. Two days later there is DOUBLE the charges expected on my credit card. I called to ask why and received a snotty email answer explaining that I signed the contract and the limo company is based in Phoenix so I was also paying "garage to garage" service (no one on earth takes 3 hours to get from Phoenix to Tucson by the way). At no point was it EVER mentioned that the company was solely based out of Phoenix and charges to drive to Tucson would apply. On top of that there were an additional $40 in "taxes, fees and gratuities" which the driver acted like was not included. Stay as far away from this company as you possibly can and take a greyhound bus if you are desperate to get somewhere.
BUYER BEWARE! This company is not to be trusted!!!
My friends and I planned a special night out taking our daughters to a concert. We called and got a limo quote over the phone as well as an emailed quote in writing. The night of the concert, we paid the company the amount we were quoted which included gratuity. When we were dropped off, the limo driver said that we were pain in full and asked us to sign that we were dropped off safely.
THEN a few days later the card on file was charged an additional $357.00!!
They advised us it is a "garage to garage" charge. What this means is if it takes the driver an hour or five (in our case 3 hours) to get back to his "garaged location" the customer is responsible! We were never advised anything about driving to their garage and it was never mentioned to us per any conversation or during the service. The disclosure was sent via email and written in fine print. The average consumer would think "garage to garage" is from the time one was picked up and dropped off.
They are a misleading company and I hope this helps the next person from being taken advantage of. What was supposed to be a fun night out with our daughter’s has turned into regrets for trusting in a company as this one.
TransCity Limos Reviews
We booked a limo through a website listing wine tour transportation for Sonoita, AZ. Asked for and was given an email quote including the information to call the company directly and mention the email to ensure we received the "special rate". Booked the limo for 5 hours from Tucson to Sonoita and back again, was told the rate excluding taxes and gratuity. Was told it was no problem to extend if we needed to by an hour or so. Driver arrived promptly at the agreed upon time. We kept the limo for an hour longer than planned. Tipped the driver nicely in cash being that the booking person had told me gratuity was not included. Two days later there is DOUBLE the charges expected on my credit card. I called to ask why and received a snotty email answer explaining that I signed the contract and the limo company is based in Phoenix so I was also paying "garage to garage" service (no one on earth takes 3 hours to get from Phoenix to Tucson by the way). At no point was it EVER mentioned that the company was solely based out of Phoenix and charges to drive to Tucson would apply. On top of that there were an additional $40 in "taxes, fees and gratuities" which the driver acted like was not included. Stay as far away from this company as you possibly can and take a greyhound bus if you are desperate to get somewhere.
BUYER BEWARE! This company is not to be trusted!!!
My friends and I planned a special night out taking our daughters to a concert. We called and got a limo quote over the phone as well as an emailed quote in writing. The night of the concert, we paid the company the amount we were quoted which included gratuity. When we were dropped off, the limo driver said that we were pain in full and asked us to sign that we were dropped off safely.
THEN a few days later the card on file was charged an additional $357.00!!
They advised us it is a "garage to garage" charge. What this means is if it takes the driver an hour or five (in our case 3 hours) to get back to his "garaged location" the customer is responsible! We were never advised anything about driving to their garage and it was never mentioned to us per any conversation or during the service. The disclosure was sent via email and written in fine print. The average consumer would think "garage to garage" is from the time one was picked up and dropped off.
They are a misleading company and I hope this helps the next person from being taken advantage of. What was supposed to be a fun night out with our daughter’s has turned into regrets for trusting in a company as this one.