To start with I must commend the sales staff for their ability to eloquently package and offer customer service. Unfortunately, the service stops at the moment of pick-up.
From misquoting me by more than 50% of what the driver picking my items up “determined” was the value that I owed to over $350 worth of upcharges for stairs, even though I very clearly stated the number of flights the movers must carry my items at time of pickup.
Next, there is a “system” so they say, that offered me 30 days of free storage(to which I was grateful for). However, I received a phone call 3 days after pickup stating that my items had been inadvertently loaded onto a truck and that they would give me a $150 discount. I obliged as it was a fair offer. When the driver(with no crew) arrived here in Houston, traveling from Chicago; he stated he was waiting for his CRAIGSLiST laborers to show up to help move the heavy items. (They never showed). I had to help him move my heavy items even though this is a “full service” moving company which had received over $2500 for a small 1 bedroom apartment. The driver and I went back a forth for more than 45 minutes over the fact that he did not have knowledge of the discount offered to me for the early shipping as well as the fact he was charging me an extra 150$ for stairs(also included on the quote but not included on Bill of lading and also not allowed to be forgiven).
10 minutes after He left, I realized that my foot board of my bed had been forgotten and called the dispatch. Rather than dispatch calling the driver, I was told to call back on Monday. It has been four days and no one has offered me help besides the fact of saying that I should not have signed for it if it wasn’t there. I do agree that I should have been more attentive when signing a contract but I frankly wanted the gentlemen out of my house after he had been rude at the beginning and was lacking the labor elp to move a one bedroom apartment in less than three hours.
Unless their customer service standards change, I strongly urge everyone to shop around. I say this as someone who works in the logistics industry... disappointed.
Real customers can only give 1 star. Poor service. Do not opt for this. This company do not ask any fee before the pick up date. But the actual price will be 5 times more than the actual quoted fee.
It doesn't end just spending lot of money. Few items are received damaged. The foremen are not professional. Late delivery. You have to spend all your energy and time to receive the items.
There are a lot of hidden fees. If you don't know what to do with your money then go for this service by paying thousands of dollars to ship your households and trash half of the damaged items. Buy new items. Happy spending...
They put everything on inventory and quoted 1100$ for my move. Idiots came on time and loaded my goods in truck amd then said you have big items and quote is $4000.
I can not beleive jumping cost by 4 times. And reason is your bed has big frame and headboards which was clearly written in inventory. My boxes are big just because it did not say “large” on outside box.
After 2 hrs of argument I cancelled it and they put my furniture in parking lot with attitude.
Beeare of their SALESMANS ( especially GUS) as they talk very nice but has not control on shipment part. They will not even pick ur phones.
The pick up date had been set for Saturday May 26th at my home in Tampa, FL. When I scheduled the appointment, I informed my relocation consultant, Robin that the community where I lived only allowed commercial vehicles are allowed from 8.00 am to 3.00 pm on Saturday. I also communicated about the hours to the person from Transvans who called me the day before . They both assured me that this job would be completed within this time frame. She confirmed that the driver would be there between 9.00 - 11.00 am. On Saturday the driver called me at around 10.30AM to let me know that he was a bit delay and would be there by noon. When he did not show up, I tried calling the office several times to complain, but the operator told me that there is nothing they could do and it was up to the driver. I called Elijah several times to request an ETA, and he kept pushing the ETA, blaming the traffic.
I checked Google maps and showed no traffic whatsoever. However, he did not arrive until 2.45pm, just before the gate was to close. So I asked him to quickly unload the furniture wrapping material and start wrapping the furniture, and took the driver to park the truck outside the community. Then the Elijah requested payment immediately of 70% of the original estimate. They only wrapped the furniture in the first floor and left. I told them that I needed to move out on Tuesday as I was closing on Wednesday and that the new owners would come on Wednesday at 7.00 am and needed the house the house empty. Elijah told me that they would spend Monday night in Tampa so they could be there first thing on Tuesday morning, as commercial vehicles were allowed to 7.00 am to 6.00 pm that day. I also told him that I paid for full packing and he said that another crew would be coming to pack on Tuesday as well.
On Monday afternoon I texted him to check that they were in Tampa, and he texted that he was on his way to Tampa. On Tuesday morning I texted him again and he kept saying that he was in Fort Mayers, and I realized that he was lying. Then he claimed that they be there by 09.00 am, then 11.00 am which turn into 2.00 pm and then finally arrived at 3.30 pm. In the mean time I kept calling the office to complain but the operator would not transfer me to anybody and said that I had to deal with the driver. The operator was really not helpful nor polite. She kept saying that she was only an operator but would not transfer me to anyone so I can check with the responsible. When he arrived he said that he would finish as agreed, and then, to my surprise, realized that he only had the same 2 guys with him, and no one else. I told him that I had paid for full price packing and he did not seem to care, that they would do the packing with no problem.
My stress level increased significantly after I realized that I was dealing with people that had no respect, who did not care and could lie to my face. He kept saying that he will be finishing this day. However, by 6.00 PM they had pack half the furniture and still boxes needed to be packed. They could have stayed to pack as they could have moved the truck outside the community. However, they just left and promised me that they will be there by 7.00 AM. I told them that I needed it to be out by 10.00 AM, and they said they would. The following day, after calling several times early in the morning, they showed up at 9.00 AM. So I had to deal with the new owner, as I knew they were not going to be able to finish, so he reluctantly agreed to move the walk through to 7.00 PM. When he arrived, Elijah went into the fact that he needed to discussed the invoice and said that this was going to cost me twice as much as it was quoted.
I had no way to confirm the volume quoted and did not have time to challenge, as I had to take a flight and needed to leave before 11.00 AM, so I asked a friend to stay and oversee the work Elijah and crew were doing, because I had no way to trust the crew. I tried to reach the office, but the the operator kept saying that I needed to deal with the Elijah, even if he was not competent or professional. When Sergio called me to confirm, I was rushing to leave to the airport, and, as I needed to ensure that everything was taking out the house, I told Sergio to move forward with the charge and left a check but that I needed to review the final invoice. The day after, when I received the final invoice, I realized that I was charged closed to 4000 for packing, at 1.25 per cubic feet. When I was dealing with Robin, she told me that I would be charged 1.00 when I showed her that your competitors charged 1.00. So, the price for packing should have been closer to 3000. Furthemore, Elijah and crew damaged the walls as they were taking furniture down the stairs. In the past, working with other companies, when the movers damage something they informed me right away, but your guys assumed that I would not notice and get away with it. Again, another sign of unprofessionalism from their part.
My friend stayed to check the work of your people. She told me that they had an issue with one of the frames beds and wanted to destroy it. She said no, and they replied "The Gonzalez can pay for a new bed, they have the money". Unbelievable. Not only I had to pack when I paid full price packing because of the pressure of leaving the house and Elijah being late all the time, but also the feeling that Elijah was overcharging me because "I had the money". Realistically, if I had not been under the need to move out of the house in a short frame time, I would have dismissed the unprofessional people you sent me and look for another company.
I had to deal with this because I was under pressure and honestly, this has been the worst move of my life. I have moved from California to Connecticut, to New York, to Florida and even overseas, and I had never encounter a situation like this. All my moves have gone very well with the exception of this one. I trusted the company because Robin made several assurances that I would be taken care of and that I did not need to be concern about your service. She was always available and very nice. Once they got my business I could no longer could talk to her !!!!! I am very disappointed about the pick up process. Furthermore, not only did I pay for packing services that were not provided, but also I was told yesterday that I do not get unpacking services when I get my furniture! WOW!
It is important to remark that I made a lot of calls to the office. The operator mentioned several times that she could not do anything and that the people in charge (Sergio) were busy or unavailable, and that I had to deal with the Elijah (I am not sure why she was not able or willing to help either). My problem with the situation is that Elijah did not show any respect or concern for the situation that his lateness had created, lied several times about completing the job. He did not show any respect and he had the nerve to call me buddy!
The delivery part of the move was not any better. The movers did not bring tools to assemble the furniture, so we spent a lot of time looking for my tools in the boxes. I even had to drive them 20 min to home depot as one of my tools was missing and it was needed for assembly! The worst part was that there was significant amount of damage in the boxes and furniture. I had delicate and expensive ceramic pieces which were packaged carelessly with just a layer of paper and seemed to be just dropped into the box without any concern or care. All our fine vases and decorations were broken! So when we open the boxes there was a lot of damage.
I have moved several times and never experienced work so recklessly done. Some furniture was not disassembled properly, so there was a significant amount of damage. Others had corners damaged, and some of the broken pieces were missing. Furthermore, at the end of the deliver we had several items missing, some of it which took another 3 weeks to be delivered!. Unbelievable lack of concern the packing and the transport was extremely careless, but in addition. To make things worse, I did not receive it all my furniture. When I received the second shipment (about 2 months after the move), there were items that were missing, an aluminum ladder and glass shelves for the china cabinet. In addition, the movers also packed toilet plungers with clothing! They also packed bags full of trash in one of the large boxes, so I actually paid for transporting trash!
I had to call several times the claims department fo finally made a claim. First they they told me that I had to go through the normal process and that I needed documentation which was not provided by the drivers. The representative told me that, as the driver did not hand me the paperwork, I had to wait until the driver provided it within 3 business days. As I did not receive a call from claims department, I called for a follow up a week after, I spoke to Summer, who was rude and apathetic, and told me that it was not her problem and that I had to call back in two weeks. As I did not receive feedback, I called back dispatch who was able to provide the documentation required. I called again, and summer told me that I had to wait 3-5 business days. After 7 business days I call back the office as I knew the customer service and satisfaction is not the priority of TransVan Lines. I am in the process of filing a claim for the broken items, but the claims department is BS.
I used Trans Van Lines to move a small food cart from Miami to Denver and it was a nightmare. First, they quoted me one price based on the size and weight of my cart. I signed a contract based on the dimensions. When the movers showed up, they "estimated in their head" that the cart was actually larger than the measurements... they tried to double my price. I did not pay. Upon delivery in Denver the cart was all scratched up and dented. It has been 4 months and they have yet to answer any of my emails or calls regarding the damage done. I am in the process of filing a lawsuit. Please use my mistake as a lesson, do not use them.
Horrible, disaster, the worst experience ! First of all the quote i received before the move was not close to the actual price. I ended up paying about 40 to 50% more (even though I had less items on the move day than when I got the estimate).
They loaded the truck before they gave me the actual move price and when they hit me with the extra charges they refused to unload. When I called Customer service I was yelled at by the rep.
The company estimate is not even close to what the actual quote was. So many charges for everything they do.
Damaged most of the furniture, sofa, chair, picture frames, Bed is still setting on the floor and Still waiting for insurance claim to be made. Just found out that they don’t repair or replace anything.i think they pay pennies per pound.
One star is too much, it should be a negative 5 stars! They talk a good game on the phone but they are nothing more than shippers that use other vendors to move your personal belongings and do not care about the condition it arrives to your home! My quote for a 2 bedroom townhome started very reasonable at $3300 from Gus as that is how they hook you in to using them. Then after I added a few items on the phone the quote went to $4400. On moving day after they had all my belongings in the truck my price went to $9100! Yes $9100! Also they ask for cashiers checks before they even start packing or unpacking because I am sure people who used their services in the past canceled the credit card payment after they see the horrific condition your items have arrived. The way it works is they have a vendor pick up your items in a smaller truck and unpack it into a warehouse where it sits for a couple of weeks until they move it again into a bigger truck with other peoples items for delivery on the way to your home. Therefore by the time it gets to you your items have been moved 4 times and now destroyed! I am not exaggerating almost all my items have been destroyed or damaged! Please see a few of the pictures to get a small idea on the damage. Do not use a moving company that is nothing more than a shipper, deal with a reputable moving company that will be the only ones moving your merchandise. On top of that they cannot tell you when your items will arrive after weeks of sitting in a warehouse until a day or two before delivery and if you are not there waiting for them they will charge you additional significant fees! I will be having an attorney contacting Trans Van Lines for damages and will not stop until I have been appropriately compensated! DO NOT USE!
I did a long distance move from south Florida to Rhode Island. They destroyed a lot of my property. Must’ve left some of my boxes in the rain because my clothes and linens were wet, bled on by dye, Black from mold, and stunk so bad that I had to throw 3 large boxes of clothes and linens out. I had a 6ft wooden bookcase that was so destroyed that it couldn’t even be taken off the truck. After paying almost $3000.00 once they got my money they changed. If you get the 2nd option on the contract you might as well say goodbye to your stuff because they make it impossible for you to get compensated for their total irresponsibility. They also broke all the glass of my beautiful maple china cabinet. They totally devastated my moving experience.
This is recent so I'll be simple and straight forward. DO NOT USE THIS COMPANY TO SHIP YOUR VALUABLES! Miami to NYC may be a 3 week process. They will promise the world...the mintue they get your money, then your items, you're done. $1200 quote grew to $1600 to now $2200. They're rude, unprofessional and just do not care. Do not use Trans Vans Lines for your shipping. Just don't do it. I'm aligned with the countless of people who've been duped and decieved. Do not sign contract....rent a Uhaul. Look at the damages from other reviews!
Here is a National Victims Hotline
(800) 424-9071. They're are 900 victims nation wide. Call them and make your voices heard about these criminals named: Trans Van Lines.
Trans Van Lines Reviews
To start with I must commend the sales staff for their ability to eloquently package and offer customer service. Unfortunately, the service stops at the moment of pick-up.
From misquoting me by more than 50% of what the driver picking my items up “determined” was the value that I owed to over $350 worth of upcharges for stairs, even though I very clearly stated the number of flights the movers must carry my items at time of pickup.
Next, there is a “system” so they say, that offered me 30 days of free storage(to which I was grateful for). However, I received a phone call 3 days after pickup stating that my items had been inadvertently loaded onto a truck and that they would give me a $150 discount. I obliged as it was a fair offer. When the driver(with no crew) arrived here in Houston, traveling from Chicago; he stated he was waiting for his CRAIGSLiST laborers to show up to help move the heavy items. (They never showed). I had to help him move my heavy items even though this is a “full service” moving company which had received over $2500 for a small 1 bedroom apartment. The driver and I went back a forth for more than 45 minutes over the fact that he did not have knowledge of the discount offered to me for the early shipping as well as the fact he was charging me an extra 150$ for stairs(also included on the quote but not included on Bill of lading and also not allowed to be forgiven).
10 minutes after He left, I realized that my foot board of my bed had been forgotten and called the dispatch. Rather than dispatch calling the driver, I was told to call back on Monday. It has been four days and no one has offered me help besides the fact of saying that I should not have signed for it if it wasn’t there. I do agree that I should have been more attentive when signing a contract but I frankly wanted the gentlemen out of my house after he had been rude at the beginning and was lacking the labor elp to move a one bedroom apartment in less than three hours.
Unless their customer service standards change, I strongly urge everyone to shop around. I say this as someone who works in the logistics industry... disappointed.
Real customers can only give 1 star. Poor service. Do not opt for this. This company do not ask any fee before the pick up date. But the actual price will be 5 times more than the actual quoted fee.
It doesn't end just spending lot of money. Few items are received damaged. The foremen are not professional. Late delivery. You have to spend all your energy and time to receive the items.
There are a lot of hidden fees. If you don't know what to do with your money then go for this service by paying thousands of dollars to ship your households and trash half of the damaged items. Buy new items. Happy spending...
They put everything on inventory and quoted 1100$ for my move. Idiots came on time and loaded my goods in truck amd then said you have big items and quote is $4000.
I can not beleive jumping cost by 4 times. And reason is your bed has big frame and headboards which was clearly written in inventory. My boxes are big just because it did not say “large” on outside box.
After 2 hrs of argument I cancelled it and they put my furniture in parking lot with attitude.
Beeare of their SALESMANS ( especially GUS) as they talk very nice but has not control on shipment part. They will not even pick ur phones.
Reason for the review:
The pick up date had been set for Saturday May 26th at my home in Tampa, FL. When I scheduled the appointment, I informed my relocation consultant, Robin that the community where I lived only allowed commercial vehicles are allowed from 8.00 am to 3.00 pm on Saturday. I also communicated about the hours to the person from Transvans who called me the day before . They both assured me that this job would be completed within this time frame. She confirmed that the driver would be there between 9.00 - 11.00 am. On Saturday the driver called me at around 10.30AM to let me know that he was a bit delay and would be there by noon. When he did not show up, I tried calling the office several times to complain, but the operator told me that there is nothing they could do and it was up to the driver. I called Elijah several times to request an ETA, and he kept pushing the ETA, blaming the traffic.
I checked Google maps and showed no traffic whatsoever. However, he did not arrive until 2.45pm, just before the gate was to close. So I asked him to quickly unload the furniture wrapping material and start wrapping the furniture, and took the driver to park the truck outside the community. Then the Elijah requested payment immediately of 70% of the original estimate. They only wrapped the furniture in the first floor and left. I told them that I needed to move out on Tuesday as I was closing on Wednesday and that the new owners would come on Wednesday at 7.00 am and needed the house the house empty. Elijah told me that they would spend Monday night in Tampa so they could be there first thing on Tuesday morning, as commercial vehicles were allowed to 7.00 am to 6.00 pm that day. I also told him that I paid for full packing and he said that another crew would be coming to pack on Tuesday as well.
On Monday afternoon I texted him to check that they were in Tampa, and he texted that he was on his way to Tampa. On Tuesday morning I texted him again and he kept saying that he was in Fort Mayers, and I realized that he was lying. Then he claimed that they be there by 09.00 am, then 11.00 am which turn into 2.00 pm and then finally arrived at 3.30 pm. In the mean time I kept calling the office to complain but the operator would not transfer me to anybody and said that I had to deal with the driver. The operator was really not helpful nor polite. She kept saying that she was only an operator but would not transfer me to anyone so I can check with the responsible. When he arrived he said that he would finish as agreed, and then, to my surprise, realized that he only had the same 2 guys with him, and no one else. I told him that I had paid for full price packing and he did not seem to care, that they would do the packing with no problem.
My stress level increased significantly after I realized that I was dealing with people that had no respect, who did not care and could lie to my face. He kept saying that he will be finishing this day. However, by 6.00 PM they had pack half the furniture and still boxes needed to be packed. They could have stayed to pack as they could have moved the truck outside the community. However, they just left and promised me that they will be there by 7.00 AM. I told them that I needed it to be out by 10.00 AM, and they said they would. The following day, after calling several times early in the morning, they showed up at 9.00 AM. So I had to deal with the new owner, as I knew they were not going to be able to finish, so he reluctantly agreed to move the walk through to 7.00 PM. When he arrived, Elijah went into the fact that he needed to discussed the invoice and said that this was going to cost me twice as much as it was quoted.
I had no way to confirm the volume quoted and did not have time to challenge, as I had to take a flight and needed to leave before 11.00 AM, so I asked a friend to stay and oversee the work Elijah and crew were doing, because I had no way to trust the crew. I tried to reach the office, but the the operator kept saying that I needed to deal with the Elijah, even if he was not competent or professional. When Sergio called me to confirm, I was rushing to leave to the airport, and, as I needed to ensure that everything was taking out the house, I told Sergio to move forward with the charge and left a check but that I needed to review the final invoice. The day after, when I received the final invoice, I realized that I was charged closed to 4000 for packing, at 1.25 per cubic feet. When I was dealing with Robin, she told me that I would be charged 1.00 when I showed her that your competitors charged 1.00. So, the price for packing should have been closer to 3000. Furthemore, Elijah and crew damaged the walls as they were taking furniture down the stairs. In the past, working with other companies, when the movers damage something they informed me right away, but your guys assumed that I would not notice and get away with it. Again, another sign of unprofessionalism from their part.
My friend stayed to check the work of your people. She told me that they had an issue with one of the frames beds and wanted to destroy it. She said no, and they replied "The Gonzalez can pay for a new bed, they have the money". Unbelievable. Not only I had to pack when I paid full price packing because of the pressure of leaving the house and Elijah being late all the time, but also the feeling that Elijah was overcharging me because "I had the money". Realistically, if I had not been under the need to move out of the house in a short frame time, I would have dismissed the unprofessional people you sent me and look for another company.
I had to deal with this because I was under pressure and honestly, this has been the worst move of my life. I have moved from California to Connecticut, to New York, to Florida and even overseas, and I had never encounter a situation like this. All my moves have gone very well with the exception of this one. I trusted the company because Robin made several assurances that I would be taken care of and that I did not need to be concern about your service. She was always available and very nice. Once they got my business I could no longer could talk to her !!!!! I am very disappointed about the pick up process. Furthermore, not only did I pay for packing services that were not provided, but also I was told yesterday that I do not get unpacking services when I get my furniture! WOW!
It is important to remark that I made a lot of calls to the office. The operator mentioned several times that she could not do anything and that the people in charge (Sergio) were busy or unavailable, and that I had to deal with the Elijah (I am not sure why she was not able or willing to help either). My problem with the situation is that Elijah did not show any respect or concern for the situation that his lateness had created, lied several times about completing the job. He did not show any respect and he had the nerve to call me buddy!
The delivery part of the move was not any better. The movers did not bring tools to assemble the furniture, so we spent a lot of time looking for my tools in the boxes. I even had to drive them 20 min to home depot as one of my tools was missing and it was needed for assembly! The worst part was that there was significant amount of damage in the boxes and furniture. I had delicate and expensive ceramic pieces which were packaged carelessly with just a layer of paper and seemed to be just dropped into the box without any concern or care. All our fine vases and decorations were broken! So when we open the boxes there was a lot of damage.
I have moved several times and never experienced work so recklessly done. Some furniture was not disassembled properly, so there was a significant amount of damage. Others had corners damaged, and some of the broken pieces were missing. Furthermore, at the end of the deliver we had several items missing, some of it which took another 3 weeks to be delivered!. Unbelievable lack of concern the packing and the transport was extremely careless, but in addition. To make things worse, I did not receive it all my furniture. When I received the second shipment (about 2 months after the move), there were items that were missing, an aluminum ladder and glass shelves for the china cabinet. In addition, the movers also packed toilet plungers with clothing! They also packed bags full of trash in one of the large boxes, so I actually paid for transporting trash!
I had to call several times the claims department fo finally made a claim. First they they told me that I had to go through the normal process and that I needed documentation which was not provided by the drivers. The representative told me that, as the driver did not hand me the paperwork, I had to wait until the driver provided it within 3 business days. As I did not receive a call from claims department, I called for a follow up a week after, I spoke to Summer, who was rude and apathetic, and told me that it was not her problem and that I had to call back in two weeks. As I did not receive feedback, I called back dispatch who was able to provide the documentation required. I called again, and summer told me that I had to wait 3-5 business days. After 7 business days I call back the office as I knew the customer service and satisfaction is not the priority of TransVan Lines. I am in the process of filing a claim for the broken items, but the claims department is BS.
I used Trans Van Lines to move a small food cart from Miami to Denver and it was a nightmare. First, they quoted me one price based on the size and weight of my cart. I signed a contract based on the dimensions. When the movers showed up, they "estimated in their head" that the cart was actually larger than the measurements... they tried to double my price. I did not pay. Upon delivery in Denver the cart was all scratched up and dented. It has been 4 months and they have yet to answer any of my emails or calls regarding the damage done. I am in the process of filing a lawsuit. Please use my mistake as a lesson, do not use them.
Horrible, disaster, the worst experience ! First of all the quote i received before the move was not close to the actual price. I ended up paying about 40 to 50% more (even though I had less items on the move day than when I got the estimate).
They loaded the truck before they gave me the actual move price and when they hit me with the extra charges they refused to unload. When I called Customer service I was yelled at by the rep.
The company estimate is not even close to what the actual quote was. So many charges for everything they do.
Damaged most of the furniture, sofa, chair, picture frames, Bed is still setting on the floor and Still waiting for insurance claim to be made. Just found out that they don’t repair or replace anything.i think they pay pennies per pound.
I do not recommend this company to anyone.
One star is too much, it should be a negative 5 stars! They talk a good game on the phone but they are nothing more than shippers that use other vendors to move your personal belongings and do not care about the condition it arrives to your home! My quote for a 2 bedroom townhome started very reasonable at $3300 from Gus as that is how they hook you in to using them. Then after I added a few items on the phone the quote went to $4400. On moving day after they had all my belongings in the truck my price went to $9100! Yes $9100! Also they ask for cashiers checks before they even start packing or unpacking because I am sure people who used their services in the past canceled the credit card payment after they see the horrific condition your items have arrived. The way it works is they have a vendor pick up your items in a smaller truck and unpack it into a warehouse where it sits for a couple of weeks until they move it again into a bigger truck with other peoples items for delivery on the way to your home. Therefore by the time it gets to you your items have been moved 4 times and now destroyed! I am not exaggerating almost all my items have been destroyed or damaged! Please see a few of the pictures to get a small idea on the damage. Do not use a moving company that is nothing more than a shipper, deal with a reputable moving company that will be the only ones moving your merchandise. On top of that they cannot tell you when your items will arrive after weeks of sitting in a warehouse until a day or two before delivery and if you are not there waiting for them they will charge you additional significant fees! I will be having an attorney contacting Trans Van Lines for damages and will not stop until I have been appropriately compensated! DO NOT USE!
I did a long distance move from south Florida to Rhode Island. They destroyed a lot of my property. Must’ve left some of my boxes in the rain because my clothes and linens were wet, bled on by dye, Black from mold, and stunk so bad that I had to throw 3 large boxes of clothes and linens out. I had a 6ft wooden bookcase that was so destroyed that it couldn’t even be taken off the truck. After paying almost $3000.00 once they got my money they changed. If you get the 2nd option on the contract you might as well say goodbye to your stuff because they make it impossible for you to get compensated for their total irresponsibility. They also broke all the glass of my beautiful maple china cabinet. They totally devastated my moving experience.
This is recent so I'll be simple and straight forward. DO NOT USE THIS COMPANY TO SHIP YOUR VALUABLES! Miami to NYC may be a 3 week process. They will promise the world...the mintue they get your money, then your items, you're done. $1200 quote grew to $1600 to now $2200. They're rude, unprofessional and just do not care. Do not use Trans Vans Lines for your shipping. Just don't do it. I'm aligned with the countless of people who've been duped and decieved. Do not sign contract....rent a Uhaul. Look at the damages from other reviews!
Here is a National Victims Hotline
(800) 424-9071. They're are 900 victims nation wide. Call them and make your voices heard about these criminals named: Trans Van Lines.