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report scam| Country | New Zealand |
| City | Lambton Wellington |
| Address | Wellington Hp Tower,Level 15 171 Featherston Street |
| Phone | 642108536417 |
| Website | https://www.tradeguy.co.nz/ |
Trade Guy Reviews
5 stars
Why is my review, from 21 march only got 1 star, and why is it here? I wrote it on another site!!!!!
I made a purchase from their website on 2/17/2016. After about a month or so, I contacted them, and was informed that it can take upwards to 30 business days for items to ship (fair enough). After this time period came and wen, I still had not recieved any shipping/tracking number, or any other indication that my items had left. I tried to contact the company several times, and was told that my package should be with me soon, and that if there were any issues with shipping, they would let me know right away. After several weeks of no responses via their Facebook page, and getting only generic emails saying my "request has been recieved and will be reviewed", and at one point requesting a refund of the $108 and change I paid, I posted a poor review on another, 3rd party site.
After initially saying they had no record of me ordering anything, I finally was able to hold a conversation with an employee, where I was accused of recieving the packaage, keeping it, and wanting money back (see "unfulfilled" order staus). They then posted pictures of emails from Pete (a Trade Guy employee) which I never recieved, on their website. Even though they claim they starting getting my order together a 2nd time to make it right, I never recieved any emails regarding this or a shipping/tracking number.
To be fair, I have used this company once in early 2015 with little to no trouble. But to be blown off like this, accused of lying, and keeping my money for goods not delivered is completly unacceptable.
In September last year I purchased 3 items of clothing online from Tradeguy.co.nz. When they finally arrived, all 3 items had some defect in some way or form. After 6 emails and various Facebook postings, I got no replies for my request to send the items back for their 100% money back guarantee. I resorted to Hellopeter.com and posted a negative review about their lack of customer services, distribution of very poor quality items and not replying to customer query emails. Only then did I get a reply from Trade Guy. They then said my review was unfair but they would still refund me, as the defects weren't as serious as I was making them out to be. A defect is a defect and I am entitled to a refund on poor quality goods.
In November they said the refund had been processed, they lied, it never had been processed. From November to February I was emailing to get an update, never got a reply, I received 1 reply to say they would look into it, but nothing came of that.
Second negative review, I then get a reply. They have since managed to get the second negative review deleted off Hellopeter.com. They were then saying my reason for return wasn't warrented, that there was no fault in the clothing (after saying that there was) but would still process refund if I removed the negative review.
We are now 7 months down the line from my initial emails wanting to return the items, which they now have. They are claiming the clothing was worn and my refund is hence null and void. The levels that this company has stooped to in order to not have to refund a customer are shameful. I was entitled to post a negative review as they don't respond to emails, facebook posting or messages, due to them being ignored. Numerous other people on Hellopeter.com have reported exactly the same problem, that they don't respond to customer email enquiries. There has always been some excuse. I was blamed for purchasing "low budget" items from their website, though never advertised as such. They blamed their software for spamming my emails, hence they never knew I had emailed them. One would think that if this was an ongoing problem with Zendesk, that they would have sorted the problem out.
So as a result of me not removing the negative review, they have changed their story from "yes you will get a refund if you remove the negative review", to "there was nothing wrong with the clothing you returned, but will still refund you". lying about actualy refunding me, to "we feel you have worn the clothes already and hence no longer qualify for the 100% money back guarantee." How convenient that this is their conclusion after 7 months.
They now have their clothing back, and my money and I sit empty handed. But have the audacity to say they will send the clothing back to me, at MY expense. Total disgrace of a company. How many other customers have been bullied into removing negative reviews in order to get their refunds? I would never advise purchasing from this website.
I’ve bought loads of stuff off Trade Guy and thought I’d already review them, but apparently not. Congratulations on keeping free shipping and moving up a notch as of this month. Obviously free shipping ain’t free as it’s all part of the price but compared to other sites the net effect is saving me money. I like that LOL. I must have saved over $200 by now on shipping costs, for the dummies who don’t want to wait or are too tight to pay - go to amazon haha. I did have one problem on a delivery, something had gone wrong and they honored their replacement policy. I had to wait all over again but I didn’t have to pay anything. There are no hidden charges or whatever.
Obviously these clothes are not the kind you’re gonna get in the mall or Walmart and that’s why I shop at Trade Guy when I see something I like. You know it’s not going to be generic and you get a bit of an edge without standing out like some fashion peacock if you know what I mean.
I would recommend Trade Guy but they are not without their problems. I know they are a long company and I think there is only a handful of guys in Customer support so amazon it is not. But that’s a good thing in a way too because when you get it, it’s different and snazzy.
If it’s true that they are getting free shipping down to a shorter timespan as of now, they are likely to see a lot more guys like me jumping from the likes of amazon to this little company. One last suggestions. You should really have more social interactive stuff on your site, not just a blog. Maybe where we can leave comments or upload photos? Friendly suggestion! Later boys!