I have been more than a week with no network connection. Spoke to 2 or 3 people last Thursday. The last person told me it was a Tmobile problem that would be fixed in 72 hours. Today I have spoken to several people as problem still not fixed, including a supervisor. I have had this phone for my granddaughter for a couple of years now and have had few problems until now. The phone is useless unless I am at home on my wifi which means she uses my phone when she is out. Can anyone give me a person who speaks English and who can fix this problem?
While attempting to purchase a micro sim card; I found later on that the the micro sim card button links to a nano sim card. I purchased the card being unaware of the fraudulent direct. Upon receiving the wrong size card 2 days later I attempted to return it for a refund & was told "no refunds for sim cards"
I ordered a Samsung phone and it came with the back to a ZTE phone. Tracfone would not send the correct back but inisted I return the whole thing for a replacement, leaving me without my cell phone for an estimated two weeks. So I told them I'd just go buy another phone that day, and that would mean I did not have to go without service. They told me I'd get a refund. It's been a month and no refund. Also, since I had to pay them for the phone BEFORE they would ship it to me (standard procedure obviously), why don't they have to pay me back BEFORE I ship it to them? Next time I want a phone from them how about I tell them I want the phone sent now, but will pay them over a month later? I don't think that would fly, so then why are they not refunding? It seems once TRACFONE has your money, they feel no obliigation to give you anything for it. Good for their profits, not so good for my cell service or finances. Pretty neat scam.
I only had a slide Tracphone because I only wanted a simple to use phone for emergencies. I did not want to be enslaved to a "cell phone," its extras, or its bills. Things were basically okay until this past November when Tracphone called me to say my (perfectly working) phone would not work after 12/31 because they were upgrading service in my area.
So, they sent me a "reconditioned" and more complicated phone that I absolutely hated. Notwithstanding that it took 1.5 hours to activate the phone, or that I had to transfer all of my contacts from the old phone, the recon would die out intermittently even after just being charged. The camera was crap. It was also incompatable with the charger I had in my car for my previously perfectly good working phone. Essentially, they sent me a useless piece of junk as an "upgrade." (My husband still had a flip phone and they did not make him upgrade.)
Every time I call Tracphone I can count on the call lasting 1.5-2 hours --- even if it's just to activate the stupid phone. I had to do this on 3 different occasions to try and resolve this issue of having a phone that did not work. They would say they are sending me a new phone or SIM card and that didn't work either. Their own personnel incorrectly activated it and I still could not use it. Then, they said I would get an already activated SIM card which I never received. This is COMKPLETE BS! For a company to be run this way and put customers through this hassle is disgusting beyond belief. I will NEVER DO BUSINESS AGAIN with Tracphone nor would I recommend it to anyone else!
I purchased air time for 3 months and my phone minutes were gone in less than two weeks for the second time; possibly because of all the spam/junk phone calls I receive (that I do not anser.) I question if it is a tracfone scam.
I bought a cell phone from Tracefone online, on January 06, 2017, then wanted to return for a refund, but instead they sent another phone, when trying to return it, They kept switching from department to department even hanging up on me at one point when ask to speak to supervisor they wouldn't do that either.
They would place me on hold for long periods of time, or say the supervisor will will say the same thing. Try getting a return shipping label frome them, they act like they didn't know what I was talking about, it took me about ten more calls, and yelling to get a shipping label, there customer service sinks to hell, and I wouldn't recommend anyone to them.
Now I am trying to get my refund back again they are giving me they run around, the phone was dent back on January 23, 2017, they received it on the, 25tth of January 2017, so now its been a week no money has bee put back in my account, they are telling me it takes up to 30 days or it depends on your bank,my bank takes 3-5 business days.
Tracefone employees where rude and they kept trying to push the phone on me when I didn't want it. Today it is February 4, 2017 and spoke with someone and again I still got the same thing, when I ask again for a supervisor or a manager, she kept putting me on hold then coming back she couldn't get anyone finally I said forget I will call the BBB on them.
Summary of reason for this report: TracFone uses a program called "Triple Minutes For Life" as a promotion to sell their product, which is pay-as-you-go cellular phone service. I purchased an LG-840G phone from them in 2012, and have maintained the service by purchasing annual or quarterly "Airtime Cards" ever since. This program is supposed to give you three times the "minutes" shown on the card. For example, a 60 Minute/90 Day card should give me 180 minutes of airtime, and 90 days of service. For the first couple of years, that's what I was getting.
Then, about 18 months ago, I enrolled in "Automatic Updates". This program automatically charges my credit card once every 90 days, and updates the phone with the number of service days and minutes that was signed up for, in my case, a 90 day/60 minute plan. However, because the phone itself is a "Triple Minutes for Life" phone, I am supposed to be getting 180 minutes for every 60 minute card I purchase. This has never worked properly, from the very first quarterly update. I get the 90 days of service I am supposed to get, but only 60 minutes, not the 180 minutes I am supposed to get with the "Triple Minutes for Life" guaranty that was part of the original purchase of the phone.
The rest of this report is a transcript from this morning (February 3, 2017), of my attempt to resolve Tracfone's error in pushing the wrong number of minutes to my LG-840g phone. This is on Tracfone's Facebook chat system:
You are now chatting with Ashley. Thank you for using our chat support.
[ASHLEY] - My name is Ashley. How can I help you?
[ME] - I have Automatic Refill on my LG840G TracFone service, the 90-day/60minute plan. The most recent update came two days ago, and the 90 days service has updated, but the Airtime minutes did not update correctly. I only received 60 minutes, and this should be 180 minutes with my Triple Minutes For Life. The phone should now have 4356.02 minutes, but is showing only 4236.02 minutes.
Please correct this and push the proper 180 minutes to my phone today. You have charged my credit card, so I expect this correction as soon as possible.
The phone number is [redacted] and the device I.D. number is [redacted].
[ASHLEY] - We're sorry for the trouble. Let me check your account. Please turn the phone off and on.
[ME] - Okay, I have re-booted the phone, it is powering up now.
[ASHLEY] - Please go to Menu > Prepaid > Code Entry Mode > Press *#0 > Press OK. Provide us the number below Parameter 00.
[ME] - the number is "[redacted]"
[ASHLEY] - Please go to Menu > Prepaid > Code Entry Mode > Press *#30 > Press OK. Provide us the number below Parameter 30.
[ME] - The number is [redacted]
[ASHLEY] - I have verified that you have the correct minutes on your phone.
[ME] - The phone Home screen is still showing only 4236.02, not the 4356.02 that it is supposed to have.
[ASHLEY] - That's correct. Our system show you have 4236.02 minutes on your phone.
[ME] - I have Triple Minutes For Life on this phone. The last Airtime purchase was a 60 minute card. With Triple Minutes For Life, that is 180 minutes. The phone only received 60 minutes. It should have received 180 minutes. The Home Screen should now be showing 4356.02 minutes, NOT 4236.02
[ASHLEY] - Yes, you're correct. You the have the Triple Minute Plan on your phone.
[ME] - Yes, I do. So a 60 minute Airtime Card is supposed to push 180 minutes to the phone. So, my phone should now be showing 4356.02 minutes. It is only showing 4236.02.
[ASHLEY] - Allow me a moment. I'll contact another department to verify your minutes.
(At this point, this session has passed the 30 minute mark, and my patience with Ashley's obtuseness is wearing very thin.)
[ASHLEY] - Please turn the phone off and on.
[ME] - Okay, phone has re-booted. The Home screen is still showing 4236.02
[ASHLEY] - I was informed that our system is still verifying your minutes. Please contact us after 48 hours so that we can confirm that 120 minutes were erased on your phone.
[END OF CHAT, TracFone disconnected me a few seconds after this]
That's evidently the end of this "Customer Service" session. It has lasted 37 minutes. I have tried to be very patient and courteous, when my urge to scream at "Ashley", especially after the half-way point, was raising my blood pressure to near-fatal levels. Call back after 48 hours? Really? It takes 48 hours for someone to type a few keystrokes on a computer keyboard? And the last thing that was said: "...so that we can confirm that 120 minutes were erased on your phone", sounds bad, real bad, like I am going to be paying them from now on to actually DELETE minutes from my phone, not add them.
Looking back at this exchange, I have to wonder, was "Ashley" even reading what I wrote? Or are her English Language and Math skills so poor that she was completely overwhelmed by what I wrote? I had no idea that my High School English classes, 40 years ago, had raised my level of English proficiency to such dizzying heights. Or is it that TracFone has abandoned any pretense of complying with their contractural obligations, and is hell-bent on not honoring the Triple Minutes For Life program any more?
The real issue here is that this is the 4th or 5th Quarterly Airtime purchase I have made on this phone, and I have had to contact Tracfone Customer Service about this error every time. Previously, it only took one or two simple emails to [[email protected]] to get this corrected and get my 180 minutes pushed to the phone. This time, I have sent 3 emails: the first one was ignored, TracFone's response to the second one was to tell me to use the Facebook Chat system, and the third email has so far been ignored. I have just about had it with this company, and I am starting to wonder if this is their goal: to suck people into building up excess minutes, then piss them off so much that they simply abandon the phone and move on to another carrier, leaving TracFone with hundreds or thousands of minutes that they can then sell to some other poor chump who can't afford a 2-year contract from one of the mainstream cell phone companies?
I would not ever recommend TracFone or Net10 to a friend again. Their abominable customer service, and the apparent stupidity, or maybe it's just lack of training, in the people they are hiring to do Customer Service, makes this far too frustrating an experience. And it's not like this is the only time this has happened! I have been fighting with them about this glitch in the Triple Minutes for Life program FOR 18 MONTHS!
I purchased a new Tracfone to replace my old Tracfone and it is advertised that all Voice, text, and data minutes will transfer. Before I started the process of switching the phone I went to my Trac Phone account on line to verify the minutes remaining and even screen printed it. After transferring the phone over I went back to verify that all the minutes updated and none of the data minutes transferred 3785.78 and Voice and text were short 600 and 330. After a lot of time on the phone they were unwilling to do anything to fix the discrepancy.
From what I have been reading on other posts this appears to be fairly common practice from Tracfone and believe that a class action lawsuit would more than likely turn up many many more customers that have had this happen to them. This is a dishonest practice the equates to theft!
Tracfone has already had to agree to a 40 million dollar settelment for another dishonest practice prepaidphonerefund.com/ .
I switched my Tracfone from one model, to a smartphone. I then, switched back.
Now, the switchback has been a headache. I had the previous phone listed with them, and it's sim card.
I was told that a new sim card is required. So, during the chat I was told that it was coming via Fedex. LIARS!!
It was sent via US POST OFFICE. It was one that was TOO SMALL.
I then did another online chat with them, and again I was told that the Correct sim card would be sent via FEDEX. Again they are Liars! Again, it was sent via US Postal.
This time the sim card was the right size, but it would not activate. I found this out after called and speaking with someone in Tech Support. It was NOT the Same Model sim card. I was also told that I COULD NOT use the original sim card that I first had with that Tracfone.
So, AGAIN I am to get a different sim card. They said it would not be sent until Monday, 1/16 and received 1/18.
We shall see, as they would not tell me how it is being shipped this time. Third time is a charm?? I doublt it.
Tracfone is cheaper, but the customer service and tech support leave a customer with bad feelings.
Lost my tracfone. Called company asked how long I have to reactivate phone before I would loose the minutes on the phone. Was told on the phone by a tracfone respresentative (of course this is a person in a foreign country all of whom take the name of Tom or Mary with no last names) not to worry that "You will Never Loose Your Minutes on Tracfone no matter how long your phone has been deactivated and it's service date has expired" I found my phone went to store and bought a new minutes card. Charged the phone checked the Airtime info to see how many minutes I have on the phone, the number of minues was 5225.06 (which had cost me $480.00 ) I then added the new minutes and went back to the Airtime info to see that my new minute balance was 180 mintues. I then called Tracfone and was told too bad you lost your minutes we can't do anything to help you. I asked to talk to a supervisor and they said the same thing and hung up on me. Foreign help isn't as polite as it used to be when they first got our American jobs. I am out $480.00 and after these 180 minutes they are out a costomer and I will do my upmost to make sure that everyone on fb and all media that I can tweet knows not to use Tracfone...of which I had been a costumer for over 10 years. Not good buisness customer service or practice.
Number one: all these companies are being paid by our Taxes to supply and service the "Obama phones" which are a real benefit to those who really need them.
Two: my friend, a disabled vet from Korean war time, had his phone for several years until Dec. 2015, when due to circumstances beyond his control, lost his job, and his home as he was manager in a mobile home park which was sold to build million dollar townhouses in Newport Beach, CA.
Three: when he got back on his feet, in an apt with his three teens, with his health back, his government phone was lost or broken, so he used borrowed phones, but that was too expensive because now he was unemployed and also disabled.
Four: in July of 2016 he got word that he needed to recertify for continued go phone qualification, which he asked me to help him do it. It was done but then I needed to find out how he could get a replacement phone.
Five: To make a long story short- it took from July 2016 until Nov. to get him another phone and get that phone activated!
The people I had to deal with included:
Budget mobile who demanded a $20 money order, and then sent it back because now SafeLink was his provider (4weeks) Throw away M.O. because it costs $15 to get a refund.
SafeLink who said it's too early to get a "ticket" we are not set up for these people yet. Call back in 2 weeks.
Net 10, Safelink, and the Tracfone "the parent compancy" jerked me around with promises, asking for more money to purchase a refurnished Allcatel that "couldn't be activated because of an error- doesn't work in that zipcode"
Yadda, Yadda, Yadda! I have all the people i spoke to logged in and the Lies they told me quoted. As a retired teacher I could not believe the degree of INCOMPETENCE and ignorance that I listened to for hours on end. Listening to them following their "script" promising to write a "ticket" and call me back, over and over and over again.
Finally, I got a woman who said she was at "corporate office" and was able to speak english without using the script but she also couldn't activated the Second phone I had purchased from them. I exploded- said I was complaining to my Visa ay my bank, the BBB, and th CA Public Utilities for Tax Fraud! Suddenly she was able to do the trick!
I complained to my bank that only on that day was I informed I could have gotten a refund for first phone but now it was too late- over 30 days. Then I looked carefully at the box the second phone came in. In tiny letters it said peel off this label. On the back, in even tinier font it said, refund within 30 days only. I blame that on myself, in a way. I am 73, but I have 2 college degrees, so I am not so stupid. But, this whole ordeal wore me down - which is just what they wanted!!!!!
PS My friend, the vet, is so happy to be able to keep track of his teens and his appointments with the VA hospital, so it is worth it all. Just should not have happened! My band refunded me the $22 for the first phone within 3 days. The BBB is working on the case, the CA public utilities has not responded.
Tracfone seeks to deceive and scam their customers by providing websites which are riddled with technical problems thus causing payments to go awry. Customers usually end up paying for services and products which they never receive, yet the monies are missing from their accounts.
When confromted with their criminal behavior intsead making recompense for the mistake, they instead give their customers a difficult time in order to elude paying them back their money. Tracfone is a very dishonest and uncooperative company. I would not recommend them to anyone.
I have 2 tracpone & one comes out of my credit card automatically monthly, I tried to delete account & they transposed my other tracpone serial number & deleted wrong account & wouldn't let me delete the one that automatically takes out of my credit card! Finally AFTER about a year or so, I called my bank & disputed the charge, but, THAT'S a pia! It's a rip-off, no one answers the phone when you call the number provided, just rings constantly!
I recieved a new sim card for a tracfone I already had for two years. I registered and activated the new sim card and choose the option to keep the same phone number. Then went online to buy a phone plan. I texted the customer service to see if my phone number was activated and they replied yes it is. So then I purchased a one year phone plan with minutes. Well my phone still did not respond. So I texted the service dept again to ask why. They said the number your give us was activate but it had been given to someone else after the old sim card expired. They said you bought a phone plan for someones else's phone and there was nothing they could do about it. So I called the Executive Resolution Dept and explained to them that I choose the box marked "keep your same number" but they would not help me. They said there was nothing they could do.
The phone was from tracfone, the plan I bought was from tracfone. They could have transferred the purchase to a new number or give me my back the same number I had been using for two years.
One customer service lady yelled at me and disconnected the call after she told me to purchase a card. When communicated by chat I was told someone called in and transfered my phone number to another phone and they kept saying I have another phone. I told them it wasn't me and I don't have another phone. So I filed a complaint with the better business bureau. Finally I got a reply from Shindy at the corporate office with an apoligy. She asked me to call her on a out of state number, so I told her I need a toll free number. When I called her I was transfered to her voicemail. She never returned my call but I got an email from her. She asked for the phone serial number and phone number. The phone still doesn't work to this day and it has been almost a month since I've been having this problem. I spent half a day trying to speak to customer service to resolve the problem.
I purchased a referbished tracfone and minutes online in july 2016. The service was soposed to be active until 09/04/16. The phone stopped working in August 2016 all of a sudden. I contacted tracfone several times by phone and chat. I was yelled and told to purchase another card and hung up on! I was told by chat someone called in and transfered my number to a different phone. I was asked if I have another phone and I said it wasn't me who called them. They said my case was escaluated to corporate office, yet I never heard from another with their company. So I filed a complaint with the better business bureau. After a long wait, I finally heard from a woman from the corporate office. She apoligized and asked me to call her on an out of state number. I replyed and told I need a toll free number since I live out of state. She gave me a toll free number, when I called her and left a message on her voicemail I never recived a call back but got an email. She asked for the phone serial number and phone number. I gave her that and then she asked for the number of minutes. I got the minutes but the phone doesn't work. I emailed her twice to tell her the phone doesn't work and didn't hear back. I was on the phone with the very difficult customer service half a day and was put on hold several times for long periods of time so long that my phone battery went dead. I contacted them by chat and was promised they would change the phone number in 4 hours and it wasn't done at all. I contacted chat again and was told to call and they refused to help me after waiting for a long period of time. their customer service is rude and they don't keep their word. I would not recommend the company to anyone at all! When you tell them that you are going to go with another a company they get very angry and permanantly disabled a phone I had.
I have been a loyal customer with Straighttalk for quite sometime and am signed up for their auto refill program. I have had a clear and steady record in my buisiness with them. Recently, I moved to a new home about 1.5 hours away and changed banks. Removing my old debit card COMPLETELY from my online, straighttalk account (since i exhausted and/or physically switched all the funds in that bank account to the new one) and placing the new card in the account, I wanted to ensure that the old card wasn't charged. I did this on the 12th of Sept. My Ending date of service was not until the 13th. Not only was my old card charged, resulting in an overdraft fee of 30$ and putting me 85$ in the hole on the old account, I rechecked my online account and the old card wasn't even in the straighttalk system!! I doublechecked my dates and my end of service was the 13th. I spoke with Pia, a manager in corporate.
I requested a refund to the old account, the charge to be placed on the new account, and a refund of the overdraft fee since it clearly wasn't my fault. Without acting like she wanted to be talking with me, she told me she'd have to deactivate my account to give a refund and activate it again to charge the new card. When asked if that would change my phone number, She never gave me a straight answer and simply said "i dont know.". I requested a reimbursement on the overdraft fee. She stated the charge authorization is sent the day before the actual end of service date to ensure that the service stays connected and that since they didn't have any documentation of the overdraft charge, they couldn't refund it.
I offered to send her a bank statement and screen shots showing my old card wasn't even in the system. She refused me still stating they couldn't reimburse it back to me. I finally asked to speak to her manager because the situation was not my fault and happened over a technicality in their billing process I wasn't aware. She continued to tell me that she was a manager and after being asked multiple times, she stated that she had no deptartments or supervisors over her. I asked multiple times and she never offered to let me speak to anyone else. After I said, "so if you have noone above you, you are the CEO?" after this, Pia started refusing to answer me at all. After a while of trying to get around the fact she was blatantly lying to me, and when started answering my questions again, she stated she had people over her but they would tell me the same thing. At one point she put her phone on mute and I said "hello?" and it took her about 10 seconds to take her phone off mute. I remained respectful with her and requested an explaination as to why she wasn't demonstrating any type of flexibility, why she never offered to escalate the call to a superior, why she lied, and refused to speak at times. She had zero customer service skills, did not even apologize for the situation, remaining silent on the other line, and most of all LYING to loyal customers.
Finally I was able to call back and speak to someone above Pia to file a complaint against her. I was still refused a refund after explaining the overdraft situation and being treated with zero dignity and a level of disrespect I have never experienced before in my life. The same exact thing happened with another company (audible) the same day and they refunded my overdraft fee as well as refunded the other charge that went through without any questions!
I just wasted over an hour. I purchased the 180 card for the purpose of selling my house only. I have other cell phones. about 20 days into this I noticed that my phone only showed about 31 min of talk left. I had use maybe 10 min. I called and they gave me back 85 min. That day I added an app to track my phone usage. it shows total time for each application, dialing, talking, text, search. On 6/23 balance was 112 min showing about 1 min a day usage. Then on 6/28 my balance droped to 85 min. ( same as they gave me on 6/20. My usage shows only 10 min in the past week. Called and they told me I must be wrong, Asked to speak with supervisor afte 1/2 hr wait was told same thing. Asked for copy of a report, was told i woould talk to a person but got a recording. indicating it would tak a month or more. Wast of my time. Easier to start a class action case then getting a report of eledged usage. Bad suport and stealing my time , They will not have me as a customer Serial number 014389005206678
Purchased a Straight Talk $45 card on 5-31-16 at a local Wal Mart along with a $19.99 phone. The card was installed that Tuesday. Only used maybe 3 minutes to check accuracy of installation. The next day phone went haywire & was returned for refund. Card was not refundable & now representative says card has no credit because it was installed! That's a huge rip off for my measly budget! I'm not happy at all!
I got a new phone and tracfone successfullly transferred my number to the new phone. When I went to use the phone it did not work because all the minutes, text and data had been removed. Now they tell me I have none and will have to purchase airtime. So all the airtime I already had they just stole.
I bought a 1-Year service refill for my tracfone through a seller on eBay offering a discount on the refill.
I paid and the extension of service appeared on my phone airtime minutes and days.
The day after Christmas I tried to use my phone only to be told by a robo that my account was deactivated.
I called customer service and was promised they would get service restored. When they went into the corporate computer system to get details they found that the Stop-Loss Manager (SLM) had placed a block on my account without my knowledge or notifying me of this drastic action, so I only became aware of it when my service stopped.
I told the CS (customer service) that my phone showed over 3000 minutes and 355 days of service remaining. I also stated that I had paid for a refill of 1 year service on October 30 and felt there must be some mistake or misidentification of my account with another.
CS called the SLM who informed me that he had placed the block on my service because I had charged back the cost of the 1-year refill on November 2, and that the only way I could get service restored is to pay $109.68 by certified check or Prepaid refill card from a merchant store such as WalMart or Target.
I replied that I did NOT at any time since paying for the refill charge back the cost. I also stated that I had bought the refill through a third-party seller on eBay, and that if the seller had done the charge-back, then TracFone should go after that criminal for fraud.
It surprises me that TracFone would allow a charge-back in such a short time-frame, especially since the time had been placed on the account. I believe someone at TracFone, perhaps the SLM, had authorized the invalid charge-back and now they are trying to extort their loss from me by holding my phone number hostage.
In the past 3 weeks I have sent proof of the third-party being the buyer who charged-back the payment, even though they did not receive the service.
I have provide the credit card statements showing that no charge-back was done on my MC account Proving that I was not the person performing the invalid charge-back.
I have provided complaint information for eBay and PayPal, the information identifies the party that paid for then charged back the fee.
All three businesses involved on my behalf have reversed the payment to this third party, finding that I was not provided the service for which I had paid.
TracFone, inspite of weeks of emails to [email protected] and [email protected], the customer service departments of TracFone, have not replied or corrected this error.
I bougth a 60 minute card and applied it to my account in order to have valid airtime and days available to continue use until this issue is resolved. TracFone did not reactivate my number for the service time I paid them, and when I called CS I was told that I had to post a full replacement $109.68 payment to restore my service.
I spent over 100 minutes of airtime on a borrowed phone in try to find someone within TracFone who would listen to me and view my documentation in proof of my position as the victim of a fraud and identity theft.
Each time I was handed off to another CS I had to repeated the backstory because nothing of what I have provided had been entered into the complaint file. Each time I was told "you performed an invalid charge-back" which is why your account is blocked. After hearing this for the fifth time in 90 minutes I asked for the supervisor of CS because I needed to speak with someone who could listen and take action based on the facts and not the suppositions of a simple-minded SLM. The supervisor, after hearing my information, attempted to speak with the SLM, and he hung up on her.
I have filed a complaint with IC3, and await their intervention on my behalf. Maybe that idiot of an SLM will listen to the FEDs?
Meanwhile corporate customer service is impotent and non-responsive to my proofs and supplications.
Bought a new tracphone in walmart, bought time, went home , follow the instructions, a nothing happen, after waiting 3 days to activated the phone, I contact the company, and start the worse nightmare ever......they have me following instructions from at least 12 different people .they have me waiting for hrs, cut me off, and starting all over again, they transfer me so many times, thru phone and internet....
First they said the card I bought time wasnt, time but an adding double time card....???????
Why I do that if I buy a phone with triple minutes?....any way they continue saying that I need to buy more time, then I ask if they can transfer the time from another phone, that they inexplicable cut, with more than 300 minutes, that why I bought another in first time....they said yes and then they change their mind....I beg them to do something, activated the old phone again, since I have the number and was still good, they say no because my new pho b e was a smartphone and the old one just a basic phone....
I really need that phone, because was my emergency phone, I work nights as a ems, leave kiddos in the house and need to have constant communication. ....well....finally I agree to buy another card, add to the new phone and.......surprise!!!!....never work....they continue to passing me to different people, guide me thru instructions to configuration the phone, they even said the place I live have a Recent problem, and that why I wasn't getting service....finally I told them to give my money back, they continue passing me to different people...they said they don't refund money, they said the Sim card was bad and send another, nothing..still same, they finally said they will Send a box with a return package, just returned everything and they send me a new one.....
That was weeks ago, now they don't respond, answer, my phone is gone, my money is gone, and those fraudulent people don't have the balls to answer me.....I have all the conversations still on my tablet with all their instructions and the package receipt when I send the phone...we learn our lesson .....Loose many hrs of time dealing with them, they stole my money, abuse my trust, some of them were very rude...and I never being so frustrated and mad.....,,,,but is not fair they get away with that....it's a fraud......my name in Nilse, I live in San Marcos, Tx....
I ordered a bundle (phone + air time) with FEDEX overnight, March 14th at noon CST.
The package nevver came. I couldnt talk to a live person. call was dropped 5 times!
worst part is that I stayed home during the WHOLE day. I needed the phone a few hours ago.
the result was a 68.00 USD taxi fare.
This is unbelievable. I could not get a real person on the phone... and + when we click on LIVE CHAT, it does not appera. it goes on... When we click on "contact us via EMAIL" it leads to a page without any email available. the link is http://www.tracfone.com/contact.jsp?task=contact
My BYOP, had problems from day one, even though I was told that it was compatible. I had to call in weekly to monthly to report problems and certain things (services) not working. sometimes they were fixed and other times I had to call back and call back. Finally one day, I called and they tried to fix the problem, they could not. The operator knew that I was part of the BYOP service as that was stated and I had called into that service line as well. I was informed that my phone was no longer working and that I should return my phone and they would return me that same phone. I was wary of what he had just told me, so I asked him, if he was sure and he reassured me that was the correct, they would send me a new phone,Just like the one I had sent them. I was told they were sending me a new phone within a few days. This was not true. They sent me an envelope to send my phone back to them first and then they would send me a new one when they got mine. A reverse of what I was told. So. in good faith, I sent them my Samsung S4 duos, and was sent an Lg Lucky. That is like sending them a pound of gold and getting and ounce of lead back. Fair trade right?
Now This has been going on for over 3 months, still nothing from them. I have to call them, because they never call you back in 48 hours as they state. I have been on the phone with many different operators, hung up on several times and spent many, many hours on the phone, mostly on hold. just to tell one operator, then the next the same thing over and over and get nowhere. I keep getting told that they are escalating my case each time to the highest level and I would be called within 48 hours. no call ever comes and they have put me off for a few more days. It is convenient that each time the person they need to call, is never there or the line is busy for hours.They will send them an email to let them know about my problem. This has happened At least 6 times now.Tonight after all the escalations, the operator that I was talking to, admitted that my case never got any replies to the case or the emails in over 3 months. So no one every replied to the case, this goes to further prove how much this company cares about their customers, even though the whole time they tell you how much they do! The operators are poorly trained at best, and you are lucky to be able to understand what they are telling you. They care so much, they never care to call when they tell you they will, show by actions that they care and not words. I have been on the phone with them for over a full work week, they do not care about my time, but want their money on time! This is all well and great as I start from square one each time I have to call them, they get paid by the hour, I do not!
Late December 20115 without nocice cell phone voice minutes exhausted at a critical time although I was enrolled in auto add minutes.
I added minutes and was charged but tne voice minutes were not available until ~2 days later.
Attempts to speak to an agent were unsuccessful after several attempts. When I finally contacted an agent [Arvin] on 1/7/16 at 866-806-1840 and demanded a credit for the lack of service at a critical time, I was offered a small number of additional voice minutes, and told that I would be contacted by phone later on 1/7/16. No call came to date.
My attempts to subsequently contact Tracfone were answered by emails that offered gooblegook and did not address problems.
On Dec 30th I called about my defective phone and spoke with Josie and was told that I would have to send in my old one before they would send out the new. I was assured that the new would go out immmediatly(LIE). They received the defective one eith Thur evening or Fri morning (1/7 or 1/8) they told me they got it 1/7 but Fedex shows they signed 1/8.. SO I called in on Monday 1/11/2016 and spoke to Mike. He assured me it was sent out that morning and I should have it by Wed 1/13 and if not to call in Thurs 1/14.(LIE #2) So I called in Thursday and spoke with a woman named Michelle and she said she was the manager and assured me it would be expidited and said would call me with the tracking # on Friday 1/15 (LIE#3) I called in again 1/15 and a women who didn't give a name said that it was waiting for FedEx and I wouldn't be getting my phone back till maybe Thursday 1/21/16....REALLY....I did tell them that I would be filing complaints with the BBB, here and the State Attourney General..(all done today) So basically I'm stuck with nothing but lies and still no phone...so they basically STOLE my phone...
I bought a 1-Year service refill for my tracfone through a seller on eBay offering a discount on the refill.
I paid and the extension of service appeared on my phone airtime minutes and days.
The day after Christmas I tried to use my phone only to be told by a robo that my account was deactivated.
I called customer service and was promised they would get service restored. When they went into the corporate computer system to get details they found that the Stop-Loss Manager (SLM) had placed a block on my account without my knowledge or notifying me of this drastic action, so I only became aware of it when my service stopped.
I told the CS (customer service) that my phone showed over 3000 minutes and 355 days of service remaining. I also stated that I had paid for a refill of 1 year service on October 30 and felt there must be some mistake or misidentification of my account with another.
CS called the SLM who informed me that he had placed the block on my service because I had charged back the cost of the 1-year refill on November 2, and that the only way I could get service restored is to pay $109.68 by certified check or Prepaid refill card from a merchant store such as WalMart or Target.
I replied that I did NOT at any time since paying for the refill charge back the cost. I also stated that I had bought the refill through a third-party seller on eBay, and that if the seller had done the charge-back, then TracFone should go after that criminal for fraud.
It surprises me that TracFone would allow a charge-back in such a short time-frame, especially since the time had been placed on the account. I believe someone at TracFone, perhaps the SLM, had authorized the invalid charge-back and now they are trying to extort their loss from me by holding my phone number hostage.
In the past 3 weeks I have sent proof of the third-party being the buyer who charged-back the payment, even though they did not receive the service.
I have provide the credit card statements showing that no charge-back was done on my MC account Proving that I was not the person performing the invalid charge-back.
I have provided complaint information for eBay and PayPal, the information identifies the party that paid for then charged back the fee.
All three businesses involved on my behalf have reversed the payment to this third party, finding that I was not provided the service for which I had paid.
TracFone, inspite of weeks of emails to [email protected] and [email protected], the customer service departments of TracFone, have not replied or corrected this error.
I bougth a 60 minute card and applied it to my account in order to have valid airtime and days available to continue use until this issue is resolved. TracFone did not reactivate my number for the service time I paid them, and when I called CS I was told that I had to post a full replacement $109.68 payment to restore my service.
I spent over 100 minutes of airtime on a borrowed phone in try to find someone within TracFone who would listen to me and view my documentation in proof of my position as the victim of a fraud and identity theft.
Each time I was handed off to another CS I had to repeated the backstory because nothing of what I have provided had been entered into the complaint file. Each time I was told "you performed an invalid charge-back" which is why your account is blocked. After hearing this for the fifth time in 90 minutes I asked for the supervisor of CS because I needed to speak with someone who could listen and take action based on the facts and not the suppositions of a simple-minded SLM. The supervisor, after hearing my information, attempted to speak with the SLM, and he hung up on her.
I have filed a complaint with IC3, and await their intervention on my behalf. Maybe that idiot of an SLM will listen to the FEDs?
4000 BBB complaints speak volumes about tracfone. They sold me sim cards I did not need and would not work on my phone. I contacted the office in Miami who told me to send the parts back and wait 30 days for a refund. I returned parts via registerd mail, now 60+ days, no refund, no return of my property, will not return my calls or emails. Every person I talk to at the customer service number wants me to repeat my complaint over and over. I have filed BBB complaint and will file FCC, and Fl Dept of Consumer Affairs Office as well as every social media site until Tracphon returns my money, or my property.
I bought a card from Wal-Mart for Straight Talk Hot Spot internet service. and the card number was xxx489 and was only able to use it a couple of day and when I called them nearly a 2 week period the kept lying to me and giving me the run around. I went from customers service to tech support to being hung up on several times. The complaint/ticket number was 1126143183 on hot spot number 501-400-2475. I told them that i needed my internet as part of my income and had to visit my father who's really sick so they call all the children to come down and visit. Because the internet stopped working it destroyed my Holiday time with my father and my brothers and sisters whom i haven't seen in years. I had to deal with hours on the highway as I had to make 5 trips just to enjoy Thanksgiving because my job requires i have internet when off site.
After several times calling and being hung up on I did get frustrated and asked for the supervisors and stilll got the run arounds AND the killing part is 3 of their Techs told me I had Data left but when I checked today after all this time without internet they tell me "ALL my DATA is gone. How can they continually ROB people of their DATA and the Government allows them to stay in business. I don't know what the others are planing but I plan on filing a "Class Action Suit" againg them for illegal business practices and see if there is anything else they can be held accountable for, this just isn't right.
I started trying to upgrade my Samsung phone to a HUAWEI Smart phone on 10-13-2015. I was told the transfer would be completed the same day. The next day I called because I did not have service on either phone. I was told it takes 24-48 hours to complete the transferred. My phone is no longer working, but the phone # is the same one I used on this.
I had my friend help me on Wednesday because I am disabled and had not had service for 2,5 days. My friend has spoken to the company everyday since Wednesday, spending hours with the people at Net 10 promising the transfer would be complete. ! but never delivering. On Friday I told him I needed a phone and to have the company give me my old phone back.
Today is Tuesday, 10-21-2015, and I still do not have phone service after spending hours again trying. Now they want me to pay $40.00 for a free phone and card and try later to have the phone transferred. I refuse to do so because 1) I can't afford it. 2) I don't believe I will ever recover the time i have on the current card which I paid $40.00 for and have never used.
Help please. You and net 10 have my permission to help in any way possible.
I have been in contact with Tracfone since 10/18/2015. I have been on the phone with them for 5 plus hours, now adding 10/19/2015 to that list of time wasted talking to them. My mother's old cell phone had 11292.5 units on it. She just purchased several minutes for it and renewed it. However, first the transfer of the phone did not complete. Now the units didn't transfer over! I spoke with someone from "Corporate New York" on 10/18, only to find out corporate is in Miami today! They were supposed to have corporate IT work on this problem the afternoon of 10/19, but I did not receive a status update of this ticket. They also did NOT complete the minute transfer. I spoke with Corporate in Miami, got someone in Law Enforcement, and she sent me in even more circles to call Pauline the Corporate Manager during 8-5 business hours.
The problem isn't solved. They lied about working on it. They sent me in circles for several days and they need to give me my minutes in order for me to be a satisifed customer.
My wife and I have been a tracfone customer for approximately 15 years. We have seperate accounts. I recently purchased 2 Android phones, one for each of us, from tracfone. We had our account, along with our pre-paid airtime transferred to these new phones. My accumulated airtime amounted to 4000+ minutes, my wifes was 2000+ minutes.
My wife tranferred hers first, and while they did transfer her airtime, she was shorted some minutes(200 or so) for whatever reason was never made clear. A week or so later, as i was having problems with my android, I purchased a new phone identical to my wife's, (both were flip phones) and when we tried to transfer my minutes, were told in no uncertain terms that they couldn't do that. This so-called customer service rep was emphatic, and kept repeating that they would transfer my minutes if I bought ANOTHER android phone from them. otherwise, I would have to start all over on a flip phone, lose my 4,000+ minutes, and begin purchasing airtime all over again, essentially starting from zero while losing my accumulated airtime. When we asked the obvious question, "why did you transfer my wife's time to her new flip phone but won't do mine, they kept repeating it was "protocol". (I am sorry, I am having a problen starting a new paragraph.) I refuse to be ripped off by these people. I know others who are in about the same predictiment and we are banding together to fight these thieves, and they are nothing but corperate thieves. for some reaso, they are only intertested in selling these android phones, and will continue ripping off people if allowed to get away with it. I want my airtime put on the new phone, as is my right, and they have no right to steal 4000+ minutes from me. That is a lot of money and I have paid for it. This is outright theivery. Please help make them give me what I have paid for. thank you. BTW, I was on the phone with them last night (10/12/15) a total of nearly 4 hours, putting me on hold several times, and after I finally was cut off I received a message to contact customer service, (facebook message) which I did and wasted yet ANOTHER hour before being told they wouldn't do anything. I DO have a copy of that "chat" with them. Thank you again. David Dennison
Tracfone carried most times for security in case of a fall. Agents are Filipinos. Hacked twice in 4 months by Filipinos. I refuse to give my credit card to anyone but an American. Get numerous threats and lies from Filipino agents when i try for American contact. Have thousands of tracfone minutes as i use my deskphone mainly. Bought their insurance to save my minutes from being taken away. Faxed several times to corporate and get contacted for more money by Filipinos. No American has ever contacted me.
In March added 120+ had 335 minutes total w/expiration date 11 '15. Just noticed today screen shows 67.30 minutes left w/74 days til expiration! All-calls duration section of phone shows I used only 39 minutes. Rarely use flip cellphone during last 3yrs; always have carryover minutes; I add minutes [double lifetime] before expiration date.
Tracfone tech & tech supv said their codes don't show any minutes disappearing and said they have no records to show how many minutes I had or bought in March nor do they show how many minutes I had on certain days. Also said I should have called sooner so they might have been able to tell me how minutes disappeared--Don't use phone often, and always noticed hundreds of minutes left! They concluded I used them. Told them I don't text, use internet, nor make many calls; and phone was not stolen or in someone else's possession.
To get [irrelevant] record of my calls I have to fax letter and leave cellphone on for 30 days awaiting a response; they aren't able to leave a voicemail. Letter's procedures are issued via fast-speaking taped message...not online. Also the letter will only yield a list of the calls made/received last 90 days--will not give info re number of minutes had at beginning or end of list.
Ridiculous that Tracfone doesn't keep better records and/or admit the possibility of a hacker [or employees] having access to/stealing customers' minutes. The lack of customer records and that fast procedural recording makes it seem like they don't want you to be able to track your minutes.
They're able to add minutes to my phone from their office with the touch of a few buttons; so I'm sure they're able to make minutes disappear. I want my minutes returned! Also, internet is rife w/others' complaining about Tracfone's disappearing minutes!!! Please stop this scam!!!
I purchased a phone with Tracfone and have accumulated over 900 minutes. I decided to get a different phone and now they won't transfer the minutes to my new phone because the original phone is android and the new phone is basic with a SIM card. I called customer support before purchasing the new phone and specifically asked if my minutes would transfer and was told that they would.
I have called Tracfone Support several times hoping to get someone who would be responsive. The first rep had to check with someone and all I heard in the background was a call center with everyone speaking a foreign language. The second rep said she couldn't help me so I asked for a supervisor and she told me she was a supervisor. I asked for her superior and was finally transferred to someone who told me the same story and could do nothing. I emailed a complaint to the company offering to reduce the minutes to 500 so they could give me a minutes card or promotional minutes. No dice.
I paid for these minutes and expect to either transfer them to a new phone or get reimbursed. It's interesting that cell phone companies are happy to take your money for minute overages, but don't consider the minutes you have accumulated as yours. I also think that everyone in the call center was a supervisor, which means there was no supervisor. I wish I hadn't purchased the new phone from Tracfone and would have picked a better company.
They have unscrupulous business practices, basically stole money from me, and are rude and don't really care if you're satisfied or not. DON'T USE TRACFONE - THEY'LL RIP YOU OFF!
TracFone Wireless, Inc. Reviews
I have been more than a week with no network connection. Spoke to 2 or 3 people last Thursday. The last person told me it was a Tmobile problem that would be fixed in 72 hours. Today I have spoken to several people as problem still not fixed, including a supervisor. I have had this phone for my granddaughter for a couple of years now and have had few problems until now. The phone is useless unless I am at home on my wifi which means she uses my phone when she is out. Can anyone give me a person who speaks English and who can fix this problem?
While attempting to purchase a micro sim card; I found later on that the the micro sim card button links to a nano sim card. I purchased the card being unaware of the fraudulent direct. Upon receiving the wrong size card 2 days later I attempted to return it for a refund & was told "no refunds for sim cards"
I ordered a Samsung phone and it came with the back to a ZTE phone. Tracfone would not send the correct back but inisted I return the whole thing for a replacement, leaving me without my cell phone for an estimated two weeks. So I told them I'd just go buy another phone that day, and that would mean I did not have to go without service. They told me I'd get a refund. It's been a month and no refund. Also, since I had to pay them for the phone BEFORE they would ship it to me (standard procedure obviously), why don't they have to pay me back BEFORE I ship it to them? Next time I want a phone from them how about I tell them I want the phone sent now, but will pay them over a month later? I don't think that would fly, so then why are they not refunding? It seems once TRACFONE has your money, they feel no obliigation to give you anything for it. Good for their profits, not so good for my cell service or finances. Pretty neat scam.
I only had a slide Tracphone because I only wanted a simple to use phone for emergencies. I did not want to be enslaved to a "cell phone," its extras, or its bills. Things were basically okay until this past November when Tracphone called me to say my (perfectly working) phone would not work after 12/31 because they were upgrading service in my area.
So, they sent me a "reconditioned" and more complicated phone that I absolutely hated. Notwithstanding that it took 1.5 hours to activate the phone, or that I had to transfer all of my contacts from the old phone, the recon would die out intermittently even after just being charged. The camera was crap. It was also incompatable with the charger I had in my car for my previously perfectly good working phone. Essentially, they sent me a useless piece of junk as an "upgrade." (My husband still had a flip phone and they did not make him upgrade.)
Every time I call Tracphone I can count on the call lasting 1.5-2 hours --- even if it's just to activate the stupid phone. I had to do this on 3 different occasions to try and resolve this issue of having a phone that did not work. They would say they are sending me a new phone or SIM card and that didn't work either. Their own personnel incorrectly activated it and I still could not use it. Then, they said I would get an already activated SIM card which I never received. This is COMKPLETE BS! For a company to be run this way and put customers through this hassle is disgusting beyond belief. I will NEVER DO BUSINESS AGAIN with Tracphone nor would I recommend it to anyone else!
I purchased air time for 3 months and my phone minutes were gone in less than two weeks for the second time; possibly because of all the spam/junk phone calls I receive (that I do not anser.) I question if it is a tracfone scam.
I bought a cell phone from Tracefone online, on January 06, 2017, then wanted to return for a refund, but instead they sent another phone, when trying to return it, They kept switching from department to department even hanging up on me at one point when ask to speak to supervisor they wouldn't do that either.
They would place me on hold for long periods of time, or say the supervisor will will say the same thing. Try getting a return shipping label frome them, they act like they didn't know what I was talking about, it took me about ten more calls, and yelling to get a shipping label, there customer service sinks to hell, and I wouldn't recommend anyone to them.
Now I am trying to get my refund back again they are giving me they run around, the phone was dent back on January 23, 2017, they received it on the, 25tth of January 2017, so now its been a week no money has bee put back in my account, they are telling me it takes up to 30 days or it depends on your bank,my bank takes 3-5 business days.
Tracefone employees where rude and they kept trying to push the phone on me when I didn't want it. Today it is February 4, 2017 and spoke with someone and again I still got the same thing, when I ask again for a supervisor or a manager, she kept putting me on hold then coming back she couldn't get anyone finally I said forget I will call the BBB on them.
Summary of reason for this report: TracFone uses a program called "Triple Minutes For Life" as a promotion to sell their product, which is pay-as-you-go cellular phone service. I purchased an LG-840G phone from them in 2012, and have maintained the service by purchasing annual or quarterly "Airtime Cards" ever since. This program is supposed to give you three times the "minutes" shown on the card. For example, a 60 Minute/90 Day card should give me 180 minutes of airtime, and 90 days of service. For the first couple of years, that's what I was getting.
Then, about 18 months ago, I enrolled in "Automatic Updates". This program automatically charges my credit card once every 90 days, and updates the phone with the number of service days and minutes that was signed up for, in my case, a 90 day/60 minute plan. However, because the phone itself is a "Triple Minutes for Life" phone, I am supposed to be getting 180 minutes for every 60 minute card I purchase. This has never worked properly, from the very first quarterly update. I get the 90 days of service I am supposed to get, but only 60 minutes, not the 180 minutes I am supposed to get with the "Triple Minutes for Life" guaranty that was part of the original purchase of the phone.
The rest of this report is a transcript from this morning (February 3, 2017), of my attempt to resolve Tracfone's error in pushing the wrong number of minutes to my LG-840g phone. This is on Tracfone's Facebook chat system:
You are now chatting with Ashley. Thank you for using our chat support.
[ASHLEY] - My name is Ashley. How can I help you?
[ME] - I have Automatic Refill on my LG840G TracFone service, the 90-day/60minute plan. The most recent update came two days ago, and the 90 days service has updated, but the Airtime minutes did not update correctly. I only received 60 minutes, and this should be 180 minutes with my Triple Minutes For Life. The phone should now have 4356.02 minutes, but is showing only 4236.02 minutes.
Please correct this and push the proper 180 minutes to my phone today. You have charged my credit card, so I expect this correction as soon as possible.
The phone number is [redacted] and the device I.D. number is [redacted].
[ASHLEY] - We're sorry for the trouble. Let me check your account. Please turn the phone off and on.
[ME] - Okay, I have re-booted the phone, it is powering up now.
[ASHLEY] - Please go to Menu > Prepaid > Code Entry Mode > Press *#0 > Press OK. Provide us the number below Parameter 00.
[ME] - the number is "[redacted]"
[ASHLEY] - Please go to Menu > Prepaid > Code Entry Mode > Press *#30 > Press OK. Provide us the number below Parameter 30.
[ME] - The number is [redacted]
[ASHLEY] - I have verified that you have the correct minutes on your phone.
[ME] - The phone Home screen is still showing only 4236.02, not the 4356.02 that it is supposed to have.
[ASHLEY] - That's correct. Our system show you have 4236.02 minutes on your phone.
[ME] - I have Triple Minutes For Life on this phone. The last Airtime purchase was a 60 minute card. With Triple Minutes For Life, that is 180 minutes. The phone only received 60 minutes. It should have received 180 minutes. The Home Screen should now be showing 4356.02 minutes, NOT 4236.02
[ASHLEY] - Yes, you're correct. You the have the Triple Minute Plan on your phone.
[ME] - Yes, I do. So a 60 minute Airtime Card is supposed to push 180 minutes to the phone. So, my phone should now be showing 4356.02 minutes. It is only showing 4236.02.
[ASHLEY] - Allow me a moment. I'll contact another department to verify your minutes.
(At this point, this session has passed the 30 minute mark, and my patience with Ashley's obtuseness is wearing very thin.)
[ASHLEY] - Please turn the phone off and on.
[ME] - Okay, phone has re-booted. The Home screen is still showing 4236.02
[ASHLEY] - I was informed that our system is still verifying your minutes. Please contact us after 48 hours so that we can confirm that 120 minutes were erased on your phone.
[END OF CHAT, TracFone disconnected me a few seconds after this]
That's evidently the end of this "Customer Service" session. It has lasted 37 minutes. I have tried to be very patient and courteous, when my urge to scream at "Ashley", especially after the half-way point, was raising my blood pressure to near-fatal levels. Call back after 48 hours? Really? It takes 48 hours for someone to type a few keystrokes on a computer keyboard? And the last thing that was said: "...so that we can confirm that 120 minutes were erased on your phone", sounds bad, real bad, like I am going to be paying them from now on to actually DELETE minutes from my phone, not add them.
Looking back at this exchange, I have to wonder, was "Ashley" even reading what I wrote? Or are her English Language and Math skills so poor that she was completely overwhelmed by what I wrote? I had no idea that my High School English classes, 40 years ago, had raised my level of English proficiency to such dizzying heights. Or is it that TracFone has abandoned any pretense of complying with their contractural obligations, and is hell-bent on not honoring the Triple Minutes For Life program any more?
The real issue here is that this is the 4th or 5th Quarterly Airtime purchase I have made on this phone, and I have had to contact Tracfone Customer Service about this error every time. Previously, it only took one or two simple emails to [[email protected]] to get this corrected and get my 180 minutes pushed to the phone. This time, I have sent 3 emails: the first one was ignored, TracFone's response to the second one was to tell me to use the Facebook Chat system, and the third email has so far been ignored. I have just about had it with this company, and I am starting to wonder if this is their goal: to suck people into building up excess minutes, then piss them off so much that they simply abandon the phone and move on to another carrier, leaving TracFone with hundreds or thousands of minutes that they can then sell to some other poor chump who can't afford a 2-year contract from one of the mainstream cell phone companies?
I would not ever recommend TracFone or Net10 to a friend again. Their abominable customer service, and the apparent stupidity, or maybe it's just lack of training, in the people they are hiring to do Customer Service, makes this far too frustrating an experience. And it's not like this is the only time this has happened! I have been fighting with them about this glitch in the Triple Minutes for Life program FOR 18 MONTHS!
I purchased a new Tracfone to replace my old Tracfone and it is advertised that all Voice, text, and data minutes will transfer. Before I started the process of switching the phone I went to my Trac Phone account on line to verify the minutes remaining and even screen printed it. After transferring the phone over I went back to verify that all the minutes updated and none of the data minutes transferred 3785.78 and Voice and text were short 600 and 330. After a lot of time on the phone they were unwilling to do anything to fix the discrepancy.
From what I have been reading on other posts this appears to be fairly common practice from Tracfone and believe that a class action lawsuit would more than likely turn up many many more customers that have had this happen to them. This is a dishonest practice the equates to theft!
Tracfone has already had to agree to a 40 million dollar settelment for another dishonest practice prepaidphonerefund.com/ .
It is time to slam them for this too!
I switched my Tracfone from one model, to a smartphone. I then, switched back.
Now, the switchback has been a headache. I had the previous phone listed with them, and it's sim card.
I was told that a new sim card is required. So, during the chat I was told that it was coming via Fedex. LIARS!!
It was sent via US POST OFFICE. It was one that was TOO SMALL.
I then did another online chat with them, and again I was told that the Correct sim card would be sent via FEDEX. Again they are Liars! Again, it was sent via US Postal.
This time the sim card was the right size, but it would not activate. I found this out after called and speaking with someone in Tech Support. It was NOT the Same Model sim card. I was also told that I COULD NOT use the original sim card that I first had with that Tracfone.
So, AGAIN I am to get a different sim card. They said it would not be sent until Monday, 1/16 and received 1/18.
We shall see, as they would not tell me how it is being shipped this time. Third time is a charm?? I doublt it.
Tracfone is cheaper, but the customer service and tech support leave a customer with bad feelings.
Lost my tracfone. Called company asked how long I have to reactivate phone before I would loose the minutes on the phone. Was told on the phone by a tracfone respresentative (of course this is a person in a foreign country all of whom take the name of Tom or Mary with no last names) not to worry that "You will Never Loose Your Minutes on Tracfone no matter how long your phone has been deactivated and it's service date has expired" I found my phone went to store and bought a new minutes card. Charged the phone checked the Airtime info to see how many minutes I have on the phone, the number of minues was 5225.06 (which had cost me $480.00 ) I then added the new minutes and went back to the Airtime info to see that my new minute balance was 180 mintues. I then called Tracfone and was told too bad you lost your minutes we can't do anything to help you. I asked to talk to a supervisor and they said the same thing and hung up on me. Foreign help isn't as polite as it used to be when they first got our American jobs. I am out $480.00 and after these 180 minutes they are out a costomer and I will do my upmost to make sure that everyone on fb and all media that I can tweet knows not to use Tracfone...of which I had been a costumer for over 10 years. Not good buisness customer service or practice.
Number one: all these companies are being paid by our Taxes to supply and service the "Obama phones" which are a real benefit to those who really need them.
Two: my friend, a disabled vet from Korean war time, had his phone for several years until Dec. 2015, when due to circumstances beyond his control, lost his job, and his home as he was manager in a mobile home park which was sold to build million dollar townhouses in Newport Beach, CA.
Three: when he got back on his feet, in an apt with his three teens, with his health back, his government phone was lost or broken, so he used borrowed phones, but that was too expensive because now he was unemployed and also disabled.
Four: in July of 2016 he got word that he needed to recertify for continued go phone qualification, which he asked me to help him do it. It was done but then I needed to find out how he could get a replacement phone.
Five: To make a long story short- it took from July 2016 until Nov. to get him another phone and get that phone activated!
The people I had to deal with included:
Budget mobile who demanded a $20 money order, and then sent it back because now SafeLink was his provider (4weeks) Throw away M.O. because it costs $15 to get a refund.
SafeLink who said it's too early to get a "ticket" we are not set up for these people yet. Call back in 2 weeks.
Net 10, Safelink, and the Tracfone "the parent compancy" jerked me around with promises, asking for more money to purchase a refurnished Allcatel that "couldn't be activated because of an error- doesn't work in that zipcode"
Yadda, Yadda, Yadda! I have all the people i spoke to logged in and the Lies they told me quoted. As a retired teacher I could not believe the degree of INCOMPETENCE and ignorance that I listened to for hours on end. Listening to them following their "script" promising to write a "ticket" and call me back, over and over and over again.
Finally, I got a woman who said she was at "corporate office" and was able to speak english without using the script but she also couldn't activated the Second phone I had purchased from them. I exploded- said I was complaining to my Visa ay my bank, the BBB, and th CA Public Utilities for Tax Fraud! Suddenly she was able to do the trick!
I complained to my bank that only on that day was I informed I could have gotten a refund for first phone but now it was too late- over 30 days. Then I looked carefully at the box the second phone came in. In tiny letters it said peel off this label. On the back, in even tinier font it said, refund within 30 days only. I blame that on myself, in a way. I am 73, but I have 2 college degrees, so I am not so stupid. But, this whole ordeal wore me down - which is just what they wanted!!!!!
PS My friend, the vet, is so happy to be able to keep track of his teens and his appointments with the VA hospital, so it is worth it all. Just should not have happened! My band refunded me the $22 for the first phone within 3 days. The BBB is working on the case, the CA public utilities has not responded.
Tracfone seeks to deceive and scam their customers by providing websites which are riddled with technical problems thus causing payments to go awry. Customers usually end up paying for services and products which they never receive, yet the monies are missing from their accounts.
When confromted with their criminal behavior intsead making recompense for the mistake, they instead give their customers a difficult time in order to elude paying them back their money. Tracfone is a very dishonest and uncooperative company. I would not recommend them to anyone.
I have 2 tracpone & one comes out of my credit card automatically monthly, I tried to delete account & they transposed my other tracpone serial number & deleted wrong account & wouldn't let me delete the one that automatically takes out of my credit card! Finally AFTER about a year or so, I called my bank & disputed the charge, but, THAT'S a pia! It's a rip-off, no one answers the phone when you call the number provided, just rings constantly!
I recieved a new sim card for a tracfone I already had for two years. I registered and activated the new sim card and choose the option to keep the same phone number. Then went online to buy a phone plan. I texted the customer service to see if my phone number was activated and they replied yes it is. So then I purchased a one year phone plan with minutes. Well my phone still did not respond. So I texted the service dept again to ask why. They said the number your give us was activate but it had been given to someone else after the old sim card expired. They said you bought a phone plan for someones else's phone and there was nothing they could do about it. So I called the Executive Resolution Dept and explained to them that I choose the box marked "keep your same number" but they would not help me. They said there was nothing they could do.
The phone was from tracfone, the plan I bought was from tracfone. They could have transferred the purchase to a new number or give me my back the same number I had been using for two years.
One customer service lady yelled at me and disconnected the call after she told me to purchase a card. When communicated by chat I was told someone called in and transfered my phone number to another phone and they kept saying I have another phone. I told them it wasn't me and I don't have another phone. So I filed a complaint with the better business bureau. Finally I got a reply from Shindy at the corporate office with an apoligy. She asked me to call her on a out of state number, so I told her I need a toll free number. When I called her I was transfered to her voicemail. She never returned my call but I got an email from her. She asked for the phone serial number and phone number. The phone still doesn't work to this day and it has been almost a month since I've been having this problem. I spent half a day trying to speak to customer service to resolve the problem.
I purchased a referbished tracfone and minutes online in july 2016. The service was soposed to be active until 09/04/16. The phone stopped working in August 2016 all of a sudden. I contacted tracfone several times by phone and chat. I was yelled and told to purchase another card and hung up on! I was told by chat someone called in and transfered my number to a different phone. I was asked if I have another phone and I said it wasn't me who called them. They said my case was escaluated to corporate office, yet I never heard from another with their company. So I filed a complaint with the better business bureau. After a long wait, I finally heard from a woman from the corporate office. She apoligized and asked me to call her on an out of state number. I replyed and told I need a toll free number since I live out of state. She gave me a toll free number, when I called her and left a message on her voicemail I never recived a call back but got an email. She asked for the phone serial number and phone number. I gave her that and then she asked for the number of minutes. I got the minutes but the phone doesn't work. I emailed her twice to tell her the phone doesn't work and didn't hear back. I was on the phone with the very difficult customer service half a day and was put on hold several times for long periods of time so long that my phone battery went dead. I contacted them by chat and was promised they would change the phone number in 4 hours and it wasn't done at all. I contacted chat again and was told to call and they refused to help me after waiting for a long period of time. their customer service is rude and they don't keep their word. I would not recommend the company to anyone at all! When you tell them that you are going to go with another a company they get very angry and permanantly disabled a phone I had.
I have been a loyal customer with Straighttalk for quite sometime and am signed up for their auto refill program. I have had a clear and steady record in my buisiness with them. Recently, I moved to a new home about 1.5 hours away and changed banks. Removing my old debit card COMPLETELY from my online, straighttalk account (since i exhausted and/or physically switched all the funds in that bank account to the new one) and placing the new card in the account, I wanted to ensure that the old card wasn't charged. I did this on the 12th of Sept. My Ending date of service was not until the 13th. Not only was my old card charged, resulting in an overdraft fee of 30$ and putting me 85$ in the hole on the old account, I rechecked my online account and the old card wasn't even in the straighttalk system!! I doublechecked my dates and my end of service was the 13th. I spoke with Pia, a manager in corporate.
I requested a refund to the old account, the charge to be placed on the new account, and a refund of the overdraft fee since it clearly wasn't my fault. Without acting like she wanted to be talking with me, she told me she'd have to deactivate my account to give a refund and activate it again to charge the new card. When asked if that would change my phone number, She never gave me a straight answer and simply said "i dont know.". I requested a reimbursement on the overdraft fee. She stated the charge authorization is sent the day before the actual end of service date to ensure that the service stays connected and that since they didn't have any documentation of the overdraft charge, they couldn't refund it.
I offered to send her a bank statement and screen shots showing my old card wasn't even in the system. She refused me still stating they couldn't reimburse it back to me. I finally asked to speak to her manager because the situation was not my fault and happened over a technicality in their billing process I wasn't aware. She continued to tell me that she was a manager and after being asked multiple times, she stated that she had no deptartments or supervisors over her. I asked multiple times and she never offered to let me speak to anyone else. After I said, "so if you have noone above you, you are the CEO?" after this, Pia started refusing to answer me at all. After a while of trying to get around the fact she was blatantly lying to me, and when started answering my questions again, she stated she had people over her but they would tell me the same thing. At one point she put her phone on mute and I said "hello?" and it took her about 10 seconds to take her phone off mute. I remained respectful with her and requested an explaination as to why she wasn't demonstrating any type of flexibility, why she never offered to escalate the call to a superior, why she lied, and refused to speak at times. She had zero customer service skills, did not even apologize for the situation, remaining silent on the other line, and most of all LYING to loyal customers.
Finally I was able to call back and speak to someone above Pia to file a complaint against her. I was still refused a refund after explaining the overdraft situation and being treated with zero dignity and a level of disrespect I have never experienced before in my life. The same exact thing happened with another company (audible) the same day and they refunded my overdraft fee as well as refunded the other charge that went through without any questions!
Never returned my phone, or at least sent me my $100 phone since I did not get my minutes and service I paid for.
I just wasted over an hour. I purchased the 180 card for the purpose of selling my house only. I have other cell phones. about 20 days into this I noticed that my phone only showed about 31 min of talk left. I had use maybe 10 min. I called and they gave me back 85 min. That day I added an app to track my phone usage. it shows total time for each application, dialing, talking, text, search. On 6/23 balance was 112 min showing about 1 min a day usage. Then on 6/28 my balance droped to 85 min. ( same as they gave me on 6/20. My usage shows only 10 min in the past week. Called and they told me I must be wrong, Asked to speak with supervisor afte 1/2 hr wait was told same thing. Asked for copy of a report, was told i woould talk to a person but got a recording. indicating it would tak a month or more. Wast of my time. Easier to start a class action case then getting a report of eledged usage. Bad suport and stealing my time , They will not have me as a customer Serial number 014389005206678
Purchased a Straight Talk $45 card on 5-31-16 at a local Wal Mart along with a $19.99 phone. The card was installed that Tuesday. Only used maybe 3 minutes to check accuracy of installation. The next day phone went haywire & was returned for refund. Card was not refundable & now representative says card has no credit because it was installed! That's a huge rip off for my measly budget! I'm not happy at all!
I got a new phone and tracfone successfullly transferred my number to the new phone. When I went to use the phone it did not work because all the minutes, text and data had been removed. Now they tell me I have none and will have to purchase airtime. So all the airtime I already had they just stole.
I bought a 1-Year service refill for my tracfone through a seller on eBay offering a discount on the refill.
I paid and the extension of service appeared on my phone airtime minutes and days.
The day after Christmas I tried to use my phone only to be told by a robo that my account was deactivated.
I called customer service and was promised they would get service restored. When they went into the corporate computer system to get details they found that the Stop-Loss Manager (SLM) had placed a block on my account without my knowledge or notifying me of this drastic action, so I only became aware of it when my service stopped.
I told the CS (customer service) that my phone showed over 3000 minutes and 355 days of service remaining. I also stated that I had paid for a refill of 1 year service on October 30 and felt there must be some mistake or misidentification of my account with another.
CS called the SLM who informed me that he had placed the block on my service because I had charged back the cost of the 1-year refill on November 2, and that the only way I could get service restored is to pay $109.68 by certified check or Prepaid refill card from a merchant store such as WalMart or Target.
I replied that I did NOT at any time since paying for the refill charge back the cost. I also stated that I had bought the refill through a third-party seller on eBay, and that if the seller had done the charge-back, then TracFone should go after that criminal for fraud.
It surprises me that TracFone would allow a charge-back in such a short time-frame, especially since the time had been placed on the account. I believe someone at TracFone, perhaps the SLM, had authorized the invalid charge-back and now they are trying to extort their loss from me by holding my phone number hostage.
In the past 3 weeks I have sent proof of the third-party being the buyer who charged-back the payment, even though they did not receive the service.
I have provide the credit card statements showing that no charge-back was done on my MC account Proving that I was not the person performing the invalid charge-back.
I have provided complaint information for eBay and PayPal, the information identifies the party that paid for then charged back the fee.
All three businesses involved on my behalf have reversed the payment to this third party, finding that I was not provided the service for which I had paid.
TracFone, inspite of weeks of emails to [email protected] and [email protected], the customer service departments of TracFone, have not replied or corrected this error.
I bougth a 60 minute card and applied it to my account in order to have valid airtime and days available to continue use until this issue is resolved. TracFone did not reactivate my number for the service time I paid them, and when I called CS I was told that I had to post a full replacement $109.68 payment to restore my service.
I spent over 100 minutes of airtime on a borrowed phone in try to find someone within TracFone who would listen to me and view my documentation in proof of my position as the victim of a fraud and identity theft.
Each time I was handed off to another CS I had to repeated the backstory because nothing of what I have provided had been entered into the complaint file. Each time I was told "you performed an invalid charge-back" which is why your account is blocked. After hearing this for the fifth time in 90 minutes I asked for the supervisor of CS because I needed to speak with someone who could listen and take action based on the facts and not the suppositions of a simple-minded SLM. The supervisor, after hearing my information, attempted to speak with the SLM, and he hung up on her.
I have filed a complaint with IC3, and await their intervention on my behalf. Maybe that idiot of an SLM will listen to the FEDs?
Meanwhile corporate customer service is impotent and non-responsive to my proofs and supplications.
Bought a new tracphone in walmart, bought time, went home , follow the instructions, a nothing happen, after waiting 3 days to activated the phone, I contact the company, and start the worse nightmare ever......they have me following instructions from at least 12 different people .they have me waiting for hrs, cut me off, and starting all over again, they transfer me so many times, thru phone and internet....
First they said the card I bought time wasnt, time but an adding double time card....???????
Why I do that if I buy a phone with triple minutes?....any way they continue saying that I need to buy more time, then I ask if they can transfer the time from another phone, that they inexplicable cut, with more than 300 minutes, that why I bought another in first time....they said yes and then they change their mind....I beg them to do something, activated the old phone again, since I have the number and was still good, they say no because my new pho b e was a smartphone and the old one just a basic phone....
I really need that phone, because was my emergency phone, I work nights as a ems, leave kiddos in the house and need to have constant communication. ....well....finally I agree to buy another card, add to the new phone and.......surprise!!!!....never work....they continue to passing me to different people, guide me thru instructions to configuration the phone, they even said the place I live have a Recent problem, and that why I wasn't getting service....finally I told them to give my money back, they continue passing me to different people...they said they don't refund money, they said the Sim card was bad and send another, nothing..still same, they finally said they will Send a box with a return package, just returned everything and they send me a new one.....
That was weeks ago, now they don't respond, answer, my phone is gone, my money is gone, and those fraudulent people don't have the balls to answer me.....I have all the conversations still on my tablet with all their instructions and the package receipt when I send the phone...we learn our lesson .....Loose many hrs of time dealing with them, they stole my money, abuse my trust, some of them were very rude...and I never being so frustrated and mad.....,,,,but is not fair they get away with that....it's a fraud......my name in Nilse, I live in San Marcos, Tx....
I ordered a bundle (phone + air time) with FEDEX overnight, March 14th at noon CST.
The package nevver came. I couldnt talk to a live person. call was dropped 5 times!
worst part is that I stayed home during the WHOLE day. I needed the phone a few hours ago.
the result was a 68.00 USD taxi fare.
This is unbelievable. I could not get a real person on the phone... and + when we click on LIVE CHAT, it does not appera. it goes on... When we click on "contact us via EMAIL" it leads to a page without any email available. the link is http://www.tracfone.com/contact.jsp?task=contact
My BYOP, had problems from day one, even though I was told that it was compatible. I had to call in weekly to monthly to report problems and certain things (services) not working. sometimes they were fixed and other times I had to call back and call back. Finally one day, I called and they tried to fix the problem, they could not. The operator knew that I was part of the BYOP service as that was stated and I had called into that service line as well. I was informed that my phone was no longer working and that I should return my phone and they would return me that same phone. I was wary of what he had just told me, so I asked him, if he was sure and he reassured me that was the correct, they would send me a new phone,Just like the one I had sent them. I was told they were sending me a new phone within a few days. This was not true. They sent me an envelope to send my phone back to them first and then they would send me a new one when they got mine. A reverse of what I was told. So. in good faith, I sent them my Samsung S4 duos, and was sent an Lg Lucky. That is like sending them a pound of gold and getting and ounce of lead back. Fair trade right?
Now This has been going on for over 3 months, still nothing from them. I have to call them, because they never call you back in 48 hours as they state. I have been on the phone with many different operators, hung up on several times and spent many, many hours on the phone, mostly on hold. just to tell one operator, then the next the same thing over and over and get nowhere. I keep getting told that they are escalating my case each time to the highest level and I would be called within 48 hours. no call ever comes and they have put me off for a few more days. It is convenient that each time the person they need to call, is never there or the line is busy for hours.They will send them an email to let them know about my problem. This has happened At least 6 times now.Tonight after all the escalations, the operator that I was talking to, admitted that my case never got any replies to the case or the emails in over 3 months. So no one every replied to the case, this goes to further prove how much this company cares about their customers, even though the whole time they tell you how much they do! The operators are poorly trained at best, and you are lucky to be able to understand what they are telling you. They care so much, they never care to call when they tell you they will, show by actions that they care and not words. I have been on the phone with them for over a full work week, they do not care about my time, but want their money on time! This is all well and great as I start from square one each time I have to call them, they get paid by the hour, I do not!
Late December 20115 without nocice cell phone voice minutes exhausted at a critical time although I was enrolled in auto add minutes.
I added minutes and was charged but tne voice minutes were not available until ~2 days later.
Attempts to speak to an agent were unsuccessful after several attempts. When I finally contacted an agent [Arvin] on 1/7/16 at 866-806-1840 and demanded a credit for the lack of service at a critical time, I was offered a small number of additional voice minutes, and told that I would be contacted by phone later on 1/7/16. No call came to date.
My attempts to subsequently contact Tracfone were answered by emails that offered gooblegook and did not address problems.
Unspeakable Ripoff and no palpable service.
On Dec 30th I called about my defective phone and spoke with Josie and was told that I would have to send in my old one before they would send out the new. I was assured that the new would go out immmediatly(LIE). They received the defective one eith Thur evening or Fri morning (1/7 or 1/8) they told me they got it 1/7 but Fedex shows they signed 1/8.. SO I called in on Monday 1/11/2016 and spoke to Mike. He assured me it was sent out that morning and I should have it by Wed 1/13 and if not to call in Thurs 1/14.(LIE #2) So I called in Thursday and spoke with a woman named Michelle and she said she was the manager and assured me it would be expidited and said would call me with the tracking # on Friday 1/15 (LIE#3) I called in again 1/15 and a women who didn't give a name said that it was waiting for FedEx and I wouldn't be getting my phone back till maybe Thursday 1/21/16....REALLY....I did tell them that I would be filing complaints with the BBB, here and the State Attourney General..(all done today) So basically I'm stuck with nothing but lies and still no phone...so they basically STOLE my phone...
DONT DO BUSINESS WITH THESE LIARS AND THEIVES!!!
I bought a 1-Year service refill for my tracfone through a seller on eBay offering a discount on the refill.
I paid and the extension of service appeared on my phone airtime minutes and days.
The day after Christmas I tried to use my phone only to be told by a robo that my account was deactivated.
I called customer service and was promised they would get service restored. When they went into the corporate computer system to get details they found that the Stop-Loss Manager (SLM) had placed a block on my account without my knowledge or notifying me of this drastic action, so I only became aware of it when my service stopped.
I told the CS (customer service) that my phone showed over 3000 minutes and 355 days of service remaining. I also stated that I had paid for a refill of 1 year service on October 30 and felt there must be some mistake or misidentification of my account with another.
CS called the SLM who informed me that he had placed the block on my service because I had charged back the cost of the 1-year refill on November 2, and that the only way I could get service restored is to pay $109.68 by certified check or Prepaid refill card from a merchant store such as WalMart or Target.
I replied that I did NOT at any time since paying for the refill charge back the cost. I also stated that I had bought the refill through a third-party seller on eBay, and that if the seller had done the charge-back, then TracFone should go after that criminal for fraud.
It surprises me that TracFone would allow a charge-back in such a short time-frame, especially since the time had been placed on the account. I believe someone at TracFone, perhaps the SLM, had authorized the invalid charge-back and now they are trying to extort their loss from me by holding my phone number hostage.
In the past 3 weeks I have sent proof of the third-party being the buyer who charged-back the payment, even though they did not receive the service.
I have provide the credit card statements showing that no charge-back was done on my MC account Proving that I was not the person performing the invalid charge-back.
I have provided complaint information for eBay and PayPal, the information identifies the party that paid for then charged back the fee.
All three businesses involved on my behalf have reversed the payment to this third party, finding that I was not provided the service for which I had paid.
TracFone, inspite of weeks of emails to [email protected] and [email protected], the customer service departments of TracFone, have not replied or corrected this error.
I bougth a 60 minute card and applied it to my account in order to have valid airtime and days available to continue use until this issue is resolved. TracFone did not reactivate my number for the service time I paid them, and when I called CS I was told that I had to post a full replacement $109.68 payment to restore my service.
I spent over 100 minutes of airtime on a borrowed phone in try to find someone within TracFone who would listen to me and view my documentation in proof of my position as the victim of a fraud and identity theft.
Each time I was handed off to another CS I had to repeated the backstory because nothing of what I have provided had been entered into the complaint file. Each time I was told "you performed an invalid charge-back" which is why your account is blocked. After hearing this for the fifth time in 90 minutes I asked for the supervisor of CS because I needed to speak with someone who could listen and take action based on the facts and not the suppositions of a simple-minded SLM. The supervisor, after hearing my information, attempted to speak with the SLM, and he hung up on her.
I have filed a complaint with IC3, and await their intervention on my behalf. Maybe that idiot of an SLM will listen to the FEDs?
4000 BBB complaints speak volumes about tracfone. They sold me sim cards I did not need and would not work on my phone. I contacted the office in Miami who told me to send the parts back and wait 30 days for a refund. I returned parts via registerd mail, now 60+ days, no refund, no return of my property, will not return my calls or emails. Every person I talk to at the customer service number wants me to repeat my complaint over and over. I have filed BBB complaint and will file FCC, and Fl Dept of Consumer Affairs Office as well as every social media site until Tracphon returns my money, or my property.
I bought a card from Wal-Mart for Straight Talk Hot Spot internet service. and the card number was xxx489 and was only able to use it a couple of day and when I called them nearly a 2 week period the kept lying to me and giving me the run around. I went from customers service to tech support to being hung up on several times. The complaint/ticket number was 1126143183 on hot spot number 501-400-2475. I told them that i needed my internet as part of my income and had to visit my father who's really sick so they call all the children to come down and visit. Because the internet stopped working it destroyed my Holiday time with my father and my brothers and sisters whom i haven't seen in years. I had to deal with hours on the highway as I had to make 5 trips just to enjoy Thanksgiving because my job requires i have internet when off site.
After several times calling and being hung up on I did get frustrated and asked for the supervisors and stilll got the run arounds AND the killing part is 3 of their Techs told me I had Data left but when I checked today after all this time without internet they tell me "ALL my DATA is gone. How can they continually ROB people of their DATA and the Government allows them to stay in business. I don't know what the others are planing but I plan on filing a "Class Action Suit" againg them for illegal business practices and see if there is anything else they can be held accountable for, this just isn't right.
I started trying to upgrade my Samsung phone to a HUAWEI Smart phone on 10-13-2015. I was told the transfer would be completed the same day. The next day I called because I did not have service on either phone. I was told it takes 24-48 hours to complete the transferred. My phone is no longer working, but the phone # is the same one I used on this.
I had my friend help me on Wednesday because I am disabled and had not had service for 2,5 days. My friend has spoken to the company everyday since Wednesday, spending hours with the people at Net 10 promising the transfer would be complete. ! but never delivering. On Friday I told him I needed a phone and to have the company give me my old phone back.
Today is Tuesday, 10-21-2015, and I still do not have phone service after spending hours again trying. Now they want me to pay $40.00 for a free phone and card and try later to have the phone transferred. I refuse to do so because 1) I can't afford it. 2) I don't believe I will ever recover the time i have on the current card which I paid $40.00 for and have never used.
Help please. You and net 10 have my permission to help in any way possible.
I have been in contact with Tracfone since 10/18/2015. I have been on the phone with them for 5 plus hours, now adding 10/19/2015 to that list of time wasted talking to them. My mother's old cell phone had 11292.5 units on it. She just purchased several minutes for it and renewed it. However, first the transfer of the phone did not complete. Now the units didn't transfer over! I spoke with someone from "Corporate New York" on 10/18, only to find out corporate is in Miami today! They were supposed to have corporate IT work on this problem the afternoon of 10/19, but I did not receive a status update of this ticket. They also did NOT complete the minute transfer. I spoke with Corporate in Miami, got someone in Law Enforcement, and she sent me in even more circles to call Pauline the Corporate Manager during 8-5 business hours.
The problem isn't solved. They lied about working on it. They sent me in circles for several days and they need to give me my minutes in order for me to be a satisifed customer.
My wife and I have been a tracfone customer for approximately 15 years. We have seperate accounts. I recently purchased 2 Android phones, one for each of us, from tracfone. We had our account, along with our pre-paid airtime transferred to these new phones. My accumulated airtime amounted to 4000+ minutes, my wifes was 2000+ minutes.
My wife tranferred hers first, and while they did transfer her airtime, she was shorted some minutes(200 or so) for whatever reason was never made clear. A week or so later, as i was having problems with my android, I purchased a new phone identical to my wife's, (both were flip phones) and when we tried to transfer my minutes, were told in no uncertain terms that they couldn't do that. This so-called customer service rep was emphatic, and kept repeating that they would transfer my minutes if I bought ANOTHER android phone from them. otherwise, I would have to start all over on a flip phone, lose my 4,000+ minutes, and begin purchasing airtime all over again, essentially starting from zero while losing my accumulated airtime. When we asked the obvious question, "why did you transfer my wife's time to her new flip phone but won't do mine, they kept repeating it was "protocol". (I am sorry, I am having a problen starting a new paragraph.) I refuse to be ripped off by these people. I know others who are in about the same predictiment and we are banding together to fight these thieves, and they are nothing but corperate thieves. for some reaso, they are only intertested in selling these android phones, and will continue ripping off people if allowed to get away with it. I want my airtime put on the new phone, as is my right, and they have no right to steal 4000+ minutes from me. That is a lot of money and I have paid for it. This is outright theivery. Please help make them give me what I have paid for. thank you. BTW, I was on the phone with them last night (10/12/15) a total of nearly 4 hours, putting me on hold several times, and after I finally was cut off I received a message to contact customer service, (facebook message) which I did and wasted yet ANOTHER hour before being told they wouldn't do anything. I DO have a copy of that "chat" with them. Thank you again. David Dennison
Tracfone carried most times for security in case of a fall. Agents are Filipinos. Hacked twice in 4 months by Filipinos. I refuse to give my credit card to anyone but an American. Get numerous threats and lies from Filipino agents when i try for American contact. Have thousands of tracfone minutes as i use my deskphone mainly. Bought their insurance to save my minutes from being taken away. Faxed several times to corporate and get contacted for more money by Filipinos. No American has ever contacted me.
In March added 120+ had 335 minutes total w/expiration date 11 '15. Just noticed today screen shows 67.30 minutes left w/74 days til expiration! All-calls duration section of phone shows I used only 39 minutes. Rarely use flip cellphone during last 3yrs; always have carryover minutes; I add minutes [double lifetime] before expiration date.
Tracfone tech & tech supv said their codes don't show any minutes disappearing and said they have no records to show how many minutes I had or bought in March nor do they show how many minutes I had on certain days. Also said I should have called sooner so they might have been able to tell me how minutes disappeared--Don't use phone often, and always noticed hundreds of minutes left! They concluded I used them. Told them I don't text, use internet, nor make many calls; and phone was not stolen or in someone else's possession.
To get [irrelevant] record of my calls I have to fax letter and leave cellphone on for 30 days awaiting a response; they aren't able to leave a voicemail. Letter's procedures are issued via fast-speaking taped message...not online. Also the letter will only yield a list of the calls made/received last 90 days--will not give info re number of minutes had at beginning or end of list.
Ridiculous that Tracfone doesn't keep better records and/or admit the possibility of a hacker [or employees] having access to/stealing customers' minutes. The lack of customer records and that fast procedural recording makes it seem like they don't want you to be able to track your minutes.
They're able to add minutes to my phone from their office with the touch of a few buttons; so I'm sure they're able to make minutes disappear. I want my minutes returned! Also, internet is rife w/others' complaining about Tracfone's disappearing minutes!!! Please stop this scam!!!
I purchased a phone with Tracfone and have accumulated over 900 minutes. I decided to get a different phone and now they won't transfer the minutes to my new phone because the original phone is android and the new phone is basic with a SIM card. I called customer support before purchasing the new phone and specifically asked if my minutes would transfer and was told that they would.
I have called Tracfone Support several times hoping to get someone who would be responsive. The first rep had to check with someone and all I heard in the background was a call center with everyone speaking a foreign language. The second rep said she couldn't help me so I asked for a supervisor and she told me she was a supervisor. I asked for her superior and was finally transferred to someone who told me the same story and could do nothing. I emailed a complaint to the company offering to reduce the minutes to 500 so they could give me a minutes card or promotional minutes. No dice.
I paid for these minutes and expect to either transfer them to a new phone or get reimbursed. It's interesting that cell phone companies are happy to take your money for minute overages, but don't consider the minutes you have accumulated as yours. I also think that everyone in the call center was a supervisor, which means there was no supervisor. I wish I hadn't purchased the new phone from Tracfone and would have picked a better company.
They have unscrupulous business practices, basically stole money from me, and are rude and don't really care if you're satisfied or not. DON'T USE TRACFONE - THEY'LL RIP YOU OFF!