I called to have my car towed to Toyota of Seattle for a diagnostic test. I authorized a $195 charge over the phone.
I have two complaints:
1. Extortion
2. Unauthorized 3% "Misc. Charge"
1. Extortion
After the diagnostic test results came back, JT Medrano from Toyota of Seattle threatened to charge me with a $350 car storage fee if I did not authorize $1316 of "further diagnostic tests." He said he wouldn't charge this fee if I did agree to authorize the further diagnostic tests. Plainly and simply, this is extortion.
2. Unauthorized additional 3% charge
When I received the invoice for the initial diagnostic exam, the amount was more than I authorized over the phone. JT Medrano secretly added a 3% "Misc. Charges" to the bottom of the invoice. JT Medrano did not mention the charge, and the charge is not explained on the invoice itself. I understand that it is common practice for dealers to add superfluous and deceitful charges like this, but it is not acceptable when I had authorized a specific amount over the phone.
Toyota of Seattle Reviews
I called to have my car towed to Toyota of Seattle for a diagnostic test. I authorized a $195 charge over the phone.
I have two complaints:
1. Extortion
2. Unauthorized 3% "Misc. Charge"
1. Extortion
After the diagnostic test results came back, JT Medrano from Toyota of Seattle threatened to charge me with a $350 car storage fee if I did not authorize $1316 of "further diagnostic tests." He said he wouldn't charge this fee if I did agree to authorize the further diagnostic tests. Plainly and simply, this is extortion.
2. Unauthorized additional 3% charge
When I received the invoice for the initial diagnostic exam, the amount was more than I authorized over the phone. JT Medrano secretly added a 3% "Misc. Charges" to the bottom of the invoice. JT Medrano did not mention the charge, and the charge is not explained on the invoice itself. I understand that it is common practice for dealers to add superfluous and deceitful charges like this, but it is not acceptable when I had authorized a specific amount over the phone.