I want to make it very clear that I am not reacting irrationally and I have given Escondido Toyota every opportunity to make my experience right over several weeks. I think it's important to let other consumers know what is going on at this dealership. At best, they are dishonest. And at worst, they are trained and directed to steal from their customers. To make a very long story short, I was tasked with helping one of my employees purchase a new 2017 4runner. She has excellent income, good credit and had up to 15k cash down payment. This should have been the easiest deal this sales team had ever come across.
Instead, they attempted to absolutely rob this girl blind. Lorenzo, who is the assistant sales manager can only be described as a total scumbag. It's guys like him that give care salesmen bad names. He qouted this girl almost a $900 monthly payment on a 35k loan. When I asked him to break down the costs for me, he refused. I asked him for the rate? He refused. I asked him for the amount financed. He refused. In short, he couldn't describe to me why the payment was so high because he simply didn't want to. This dealership is totally predatory. They feed on people who have no knowledge of math or who will not question them on their shady numbers. Eventually, after refusing to actually answer my questions, outside of their scripted 3 lines they are taught to say to defuse a customers questions, he simply walked out of the room and said he was done.
I was shocked to see such a large dealership for such a large manufacturer act in this manner. In other words, if they couldn't rip me off, they'd rather just not sell me a car. I spoke to the GM, and while he seemed like he was going to be helpful, he didn't really put in the effort to help me or fix the situation. The problem with this dealership is the culture they are breeding there. It runs all the way down from the owner/GM to the sales managers, to the finance managers down to the sales people.
Lorenzo in particular is a total scumbag, who wouldn't even look me in the eye because he was lying to blatantly. We decided to go to Carlsbad Toyota and she was driving her new 4runner within an hour or two. Carlsbad did not have the car she wanted but they were able to get one from a nearby dealer within about an hour. I'd like to show you the details and differences of the two deals below:
Summary: Anyone who buys a car from this dealership should have their head examined. They are crooks. They are breeding a culture of dishonesty that runs so deep, they would need to clean out their entire sales and management staff and wait a few years before they can clean off the stink that is attached to them. This group of misfits have no business representing a fins company like Toyota, one in which my father in law worked for almost 20 years. It's obvious that management reads these reviews but has absolutely no plans on changing the culture there. Hey Lorenzo, I'm sure I'll see you at some Job Fair soon because with an attitude like yours, not only will you soon be unemployed, but your chances of success in ANY industry are nill. Thank you Carlsbad Toyota for treating my employee with the respect and dignity she deserves. Not only will I never recommend this Escondido dealership to anyone I know, I will go out of my way to make sure nobody I know every buys a car or gets service from this wasteland.
Toyota Escondido Reviews
I want to make it very clear that I am not reacting irrationally and I have given Escondido Toyota every opportunity to make my experience right over several weeks. I think it's important to let other consumers know what is going on at this dealership. At best, they are dishonest. And at worst, they are trained and directed to steal from their customers. To make a very long story short, I was tasked with helping one of my employees purchase a new 2017 4runner. She has excellent income, good credit and had up to 15k cash down payment. This should have been the easiest deal this sales team had ever come across.
Instead, they attempted to absolutely rob this girl blind. Lorenzo, who is the assistant sales manager can only be described as a total scumbag. It's guys like him that give care salesmen bad names. He qouted this girl almost a $900 monthly payment on a 35k loan. When I asked him to break down the costs for me, he refused. I asked him for the rate? He refused. I asked him for the amount financed. He refused. In short, he couldn't describe to me why the payment was so high because he simply didn't want to. This dealership is totally predatory. They feed on people who have no knowledge of math or who will not question them on their shady numbers. Eventually, after refusing to actually answer my questions, outside of their scripted 3 lines they are taught to say to defuse a customers questions, he simply walked out of the room and said he was done.
I was shocked to see such a large dealership for such a large manufacturer act in this manner. In other words, if they couldn't rip me off, they'd rather just not sell me a car. I spoke to the GM, and while he seemed like he was going to be helpful, he didn't really put in the effort to help me or fix the situation. The problem with this dealership is the culture they are breeding there. It runs all the way down from the owner/GM to the sales managers, to the finance managers down to the sales people.
Lorenzo in particular is a total scumbag, who wouldn't even look me in the eye because he was lying to blatantly. We decided to go to Carlsbad Toyota and she was driving her new 4runner within an hour or two. Carlsbad did not have the car she wanted but they were able to get one from a nearby dealer within about an hour. I'd like to show you the details and differences of the two deals below:
Summary: Anyone who buys a car from this dealership should have their head examined. They are crooks. They are breeding a culture of dishonesty that runs so deep, they would need to clean out their entire sales and management staff and wait a few years before they can clean off the stink that is attached to them. This group of misfits have no business representing a fins company like Toyota, one in which my father in law worked for almost 20 years. It's obvious that management reads these reviews but has absolutely no plans on changing the culture there. Hey Lorenzo, I'm sure I'll see you at some Job Fair soon because with an attitude like yours, not only will you soon be unemployed, but your chances of success in ANY industry are nill. Thank you Carlsbad Toyota for treating my employee with the respect and dignity she deserves. Not only will I never recommend this Escondido dealership to anyone I know, I will go out of my way to make sure nobody I know every buys a car or gets service from this wasteland.