I’ve had several issues with this credit union. But I must first say Kevin Fitz is an A+++ guy to work with in their Business Banking department. I have no complaints with the Business department only praise. For a few other departments I can’t say the same. Mortgage department Renee Freeman is who helped me with purchasing my home. I needed flood insurance because my home is in the flood zone. She referred me to their in house insurance department. I was given a price of around $800 and wrote a check to them for the year, this had to be done before signing papers on the house I needed a policy in place. I thought it wasn’t too bad of a price because the previous home owners were paying around $600. 2 weeks after closing I get a call from them and an email saying there was a mistake your flood insurance it’s actually going to be $8,600!!! A bit off from $800 they wrote the policy for. Now since I was closed on the home I come to find out after the fact Renee should have had me have the previous owners transfer their policy to me . Well that could no longer be done now because I closed on the home so I’m stuck paying $8,600 for flood insurance or make the lender force coverage which that is what I did and they bill me for it. Do you think I received one apology or anybody stood up to take responsibility, NO! So I get screwed over and everyone else bears no accountability.
Problem number 2. So every bank I’ve ever banked at if you have items posting and debiting your account as long as you make a deposit by a certain cutoff time you don’t incur any overdraft fees. Not TCCU, I emailed them on 3 occasions asking them what their policy is so it doesn’t happen again because I don’t understand and it’s nowhere in their TOS online. My question wasnt answered, they replied with something that was completely off base, and it was ignored. I like email because there is no mistaking hearing something wrong, but I had to call and complain to finally get the answer. So if an ACH comes in at 6AM before the bank opens before you can get a deposit it you are screwed!!! But get this, I have 2 business accounts for 2 companies. If my one company has drawn negative they do a sweep from the other account at the end of the day to cover the drafts but they don’t charge a NSF for all those overdrafts before the sweep is done. I don’t see that any different than making deposit before closing. Bad policy, bad customer service, and AWEFUL insurance and mortgage department! Made a report on google reviews. They reply to their positive feedback but do you think they contacted me on my negative review. No. They would rather ignore me than face me and own up to something
Town & Country Credit Union Reviews
I’ve had several issues with this credit union. But I must first say Kevin Fitz is an A+++ guy to work with in their Business Banking department. I have no complaints with the Business department only praise. For a few other departments I can’t say the same. Mortgage department Renee Freeman is who helped me with purchasing my home. I needed flood insurance because my home is in the flood zone. She referred me to their in house insurance department. I was given a price of around $800 and wrote a check to them for the year, this had to be done before signing papers on the house I needed a policy in place. I thought it wasn’t too bad of a price because the previous home owners were paying around $600. 2 weeks after closing I get a call from them and an email saying there was a mistake your flood insurance it’s actually going to be $8,600!!! A bit off from $800 they wrote the policy for. Now since I was closed on the home I come to find out after the fact Renee should have had me have the previous owners transfer their policy to me . Well that could no longer be done now because I closed on the home so I’m stuck paying $8,600 for flood insurance or make the lender force coverage which that is what I did and they bill me for it. Do you think I received one apology or anybody stood up to take responsibility, NO! So I get screwed over and everyone else bears no accountability.
Problem number 2. So every bank I’ve ever banked at if you have items posting and debiting your account as long as you make a deposit by a certain cutoff time you don’t incur any overdraft fees. Not TCCU, I emailed them on 3 occasions asking them what their policy is so it doesn’t happen again because I don’t understand and it’s nowhere in their TOS online. My question wasnt answered, they replied with something that was completely off base, and it was ignored. I like email because there is no mistaking hearing something wrong, but I had to call and complain to finally get the answer. So if an ACH comes in at 6AM before the bank opens before you can get a deposit it you are screwed!!! But get this, I have 2 business accounts for 2 companies. If my one company has drawn negative they do a sweep from the other account at the end of the day to cover the drafts but they don’t charge a NSF for all those overdrafts before the sweep is done. I don’t see that any different than making deposit before closing. Bad policy, bad customer service, and AWEFUL insurance and mortgage department! Made a report on google reviews. They reply to their positive feedback but do you think they contacted me on my negative review. No. They would rather ignore me than face me and own up to something