My computer anti-virus subscription had expired and I was looking for a new provider. I started looking on the internet and came across a company called TOTAL AV and they were offering a special. This is one of those deals where if it sounds to good, it usually is. They were offering a one year suscription for $19.00.
I gave them my info and paid for this service with a credit card. I then went to their web site too download the software, after this was done, I clicked on the scan button and a message came up that this feature was not activated, I clicked on this button and I received another message that I needed to activate the Pro Anti-virus feature and this was going to cost me another $29.00.
I quickly removed this software from my computer and checked my bank statement to see if the $19.00 charge had gone thru and it had. Now they advertise that if you are not fully satisfied with their anti-virus software you can get a full refund, but there is one big ptoblem with this statement, good luck on how to go about filing for a refund. Good luck, no such number, no such zone. Stay away from this outfit, nothing but bad news.
On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email from TotalAV.com notifying me that my subscription would be automatically renewed. I received an email in response asking for the reason for cancellation.
I responded that I am using a different antivirus and to continue with the cancellation. I received ANOTHER email with a link to their site to cancel the subscription, but when I went to the link, it requested the last 4 digits of the credit card that I used to purchase the subscription.
I emailed TotalAV.com again with the following: " I do not remember these details and it's ridiculous that I'm being asked for this information. I have requested that you cancel my subscription and that should suffice. If you do not cancel my subscription and try to charge me for a renewal, I will report you for fraud."
Finally I received this email on May 11, 2019:
"I can confirm that your TotalAV account has been fully cancelled and no further payments will be taken. Please let me know if there is anything else I can help you with. Kind regards,
Matthew Stennett
Customer Service Representative,
TotalAV" Big surprise! On June 12, 2019, I received yet ANOTHER email from TotalAV.com notifying me that my antivirus has been extended and they are charging me $19.95. I've already notified my credit card that this is a fraudulent charge, but really? Why would a company continue to try to charge someone who has repeatedly requested their account to be canceled?
TotalAV.com Reviews
My computer anti-virus subscription had expired and I was looking for a new provider. I started looking on the internet and came across a company called TOTAL AV and they were offering a special. This is one of those deals where if it sounds to good, it usually is. They were offering a one year suscription for $19.00.
I gave them my info and paid for this service with a credit card. I then went to their web site too download the software, after this was done, I clicked on the scan button and a message came up that this feature was not activated, I clicked on this button and I received another message that I needed to activate the Pro Anti-virus feature and this was going to cost me another $29.00.
I quickly removed this software from my computer and checked my bank statement to see if the $19.00 charge had gone thru and it had. Now they advertise that if you are not fully satisfied with their anti-virus software you can get a full refund, but there is one big ptoblem with this statement, good luck on how to go about filing for a refund. Good luck, no such number, no such zone. Stay away from this outfit, nothing but bad news.
On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email from TotalAV.com notifying me that my subscription would be automatically renewed. I received an email in response asking for the reason for cancellation.
I responded that I am using a different antivirus and to continue with the cancellation. I received ANOTHER email with a link to their site to cancel the subscription, but when I went to the link, it requested the last 4 digits of the credit card that I used to purchase the subscription.
I emailed TotalAV.com again with the following: " I do not remember these details and it's ridiculous that I'm being asked for this information. I have requested that you cancel my subscription and that should suffice. If you do not cancel my subscription and try to charge me for a renewal, I will report you for fraud."
Finally I received this email on May 11, 2019:
"I can confirm that your TotalAV account has been fully cancelled and no further payments will be taken. Please let me know if there is anything else I can help you with. Kind regards,
Matthew Stennett
Customer Service Representative,
TotalAV" Big surprise! On June 12, 2019, I received yet ANOTHER email from TotalAV.com notifying me that my antivirus has been extended and they are charging me $19.95. I've already notified my credit card that this is a fraudulent charge, but really? Why would a company continue to try to charge someone who has repeatedly requested their account to be canceled?