They advertise 100G of shared data per month, but there is no way to retrieve that data because the speed is so slow. Ive seen DSL lines faster. At first I thought my computer on hotspot was disalowed, but its also the phone itself, speed very slow, wont download apps.
I was paying $70 a month to Verizon for unlimited talk, text, and 1.5 GB of data. I switched to Total Wireless because they had, for $50 a month, unlimited talk, text, and 25 GB of data.
I wish I could say that it was a pleasant experience.
It was horrible. Like with another post, my data speed was stupidly slow. I can add to that, on my part, it was inconsistent. The ONLY place I had reliable internet was at home, connected to my wifi. So, the only place I had reliable data usage wasn't with Total Wireless. If I went out, for example, to the post office, I could sit there and one day it wouldn't work and another day it would. While at the same location, on a day it worked, it started not working, then worked, and then crapped out on me. I fought it for a month and a half. I called tech support. They messed around for a long time (most of my time was on hold) and the problem still wasn't solved. I did my own research and found out about the "prioritization" stuff where they take their prepaid customers and give them the crumbs left over from post-paid customers.
Verizon lured me back with a plan of $70 a month - unlimited talk, text, and UNLIMITED data! I dropped Total Wireless like a hot potato. Verizon checked my IMEI on my phone and it was compatible. Excellent. Or so I thought. Turns out my phone was locked to the TW carrier. In anticipation of going to Verizon, I went ahead a paid off my phone, so it is MY PROPERTY! Thanks to Total Wireless scam (and tactic of questionable legality) of carrier locking phones, they had locked up my property where I couldn't use it and refused to unlock it.
I had to go ahead and get a new phone from Verizon. I test it all out this morning and no problems from Verizon. Total Wireless proved themselves to be, in my opinion, about as useful as a dried dog dung sitting outside on a hot day. I will NEVER do business with Total Wireless as long as I live and I will relate what happened to me to everyone I can to make sure they don't fall for this same money trap! I honestly don't know why Total Wireless hasn't been sued over this mess!
Total Wireless is a totally a disgusting company. Their representatives do not listen and have you on the phone for long periods of time, because of their incomptence. On March 28, 2018 I had purchase a $30 dollar prepaid card. I called to put the $30 on my card, and with no luck they, these IDIOTS had me calling back 2/3 days thereafter, because they could not get the information corrected. From how they was handling my issue, these people do not keep records of customer orders. ##After being with them for only 2 mos. I decided to leave. When I ported my number to another carrier, these bozos had me wait the next day, because there is alot of disorder and confusion in the dept. I would not recommend anyone going to them, because you will be aggravated and frustrated. So I am sparing you, if you are considering using Total Wireless Calling Card think again. They are no good.
Last month I waited until the day the service ran out and they canceled the account, so this month I tried to pay early, The account still had 1 week until it ran out and when I paid on line, it did not add to the time that I already had, the gave me one month from the day that I paid, which shorted me one week of servive. When I contacted them via text, they indicated that they could not do anything about it. I talked to a service provider and a supervisor on Chat and then called them directly and they still indicated that there was nothing they could do about it.
My wife and I switched to Total Wireless on Verizon because Cricket on AT&T did not have a good signal in an area we needed service. Since I use about a gig of data a month and my wife seldom uses any data we got the $25 plan with no data and then purchased add-on data that should have lasted us 6-8 months.
I put two $10 add on data cards on my line and one on hers. Every thing was fine until a couple of days ago I got a text saying I needed to buy more data. I go to 611611 and it says I have 8.29GB data. Since we were out of town I decided to wait until we got home to call.
The next day we stopped in Atlanta for my wife to do some shopping and I asked to use her phone to get on the internet. It would not connect but the app said there was 4.7GB data. About ten minutes later a text says data balance is 0. I spent two hours in chat after getting home to no avail.
The next day I spend three hours on the phone with Tracfone corporate representatives.
They say the data was used. Transferred to multiple supervisory personnel with the same story. I asked when it was used and was told that they can only see I used 1GB on my line in July.
One to 1.5GB a month is our normal usage. They can not provide any info for June, when we switched to them. I looked on the internet and saw this was an issue and asked them to prorate the monthly fee and switch us to the $60 2-line plan with 15GB data although we never need that much. They will not prorate the fee!
They take $26-27 of data and refuse to prorate the service. After looking on the internet I see why Carlos Slim is the world's richest man, data theft! We will put up with the gap in service and switch back to Cricket.
We were fine on their $30 2GB plan and on a couple of occasions I wanted more data I switched to the 5GB plan and when I switched back to the 2GB plan all charges were prorated, all done from the app on the phone. With Cricket and AT&T your money stays in the US and doesn't go to Mexico.
Reason of review: Poor customer service.
Monetary Loss: $27.
Preferred solution: Let the company propose a solution.
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 90407802.
Correspondence regarding this complaint will be emailed to : [email protected]
Please print a copy of this for your records.
Filed on : August 11 2017
Filed by :
Marc Balentine
22 Lexington Court
Napa CA 94559
Filed against :
Total Wireless
9700 NW 112th Ave
Medley FL 33178-1353
Complaint Description:
after about 8 hours over several days, Total Wireless was unable to make LTE voice or multimedia texting work on my stock iPhone 6. my phone has never been jailbroken / rooted, and was completely reset when i activated.
they had me delete a profile (apn) in settings, then download a new one from a url. once this was done, my service was worse, still no LTE voice or MMS, and the place where that profile could be deleted in settings no longer exists. they then instructed me to wipe the phone completely, at which point iTunes prompted me to associate a number i didn't recognize with my iPhone, and upon doing this my number changed. i had to contact legal under threat to sue for the loss of my ported telephone number, which at first they thought they couldn't retrieve.
they said that because my service was activated last month that no refund is a available. not only do they not seem to provide their knowledge base to the representatives they outsource to for technical support, but refuse to accept that they are to blame. they instead point the finger at Apple or Verizon. buffoons.
i'm invoicing their corporate office for my time. reason of review: TOTAL INEPTITUDE. monetary Loss: $235.
Your Desired Resolution:
i want a refund of my $35 plan, and $200 for the hours spent on the phone with them to no avail.
This company has devised a way to commit fraud on it's own customers. When you purchase a new monthly card to add to your current phone service you are given two choices. 1 add it later. 2 add it now. No explanation of either of the choices. If you choose the now choice, it erases any remaining time on the phone. They send you text messages over a week in advance stating that the service is going to end so add a cord to keep from having the service interrupted. Once you have chosen to add now, the balance amount still on the phone is gone and your service is restarted the day you added the new monthly payment. When you call them they say "you are the one who added the card to the phone. The employee supervisor will NOT give his name or ID number. Then they hang up on you.
I purchase a total wireless hot spot from the company web site back in December, I am sure it could be November. I could not get the hot spot to connect at all so I called and the operator after 30 minutes total me I would need to be transfer to a different teck department. I was then put on hold for 1 hour yes 1 hour and I was disconted at that point.
I then called back and was told to give my phone number due to high volume which I did but 3 weeks later nothing. I was very patience.
Now I called and was not very nice. I was then walked threw a process and they told me it would work when I tried it. It did not.
Now I just was fed up and quite for a month or so. I called and called but kept being put on that cycle with teck and giving my phone number so I gave up.
Now it is Feburary and I needed the hotspot so I called and was told my service is expired, I said yes but I have never been able to use it. The supervisor said we have nor recorded of you making any atempt to correct the problem. I said do you have a record of me every using the wirless device data, they told me, now listem to THIS !!! We are unable to to tell if you ever used the device we CAN NOT TRACK DATA!!!. Interesting that they should say suck a thing as I am buying data usage.
I then said by the way why would you bring up the fact that you don't have arecord of me ever calling when I had not even brought up that subject yet, no response.
I purchased the LG Rebel LTE from Walmart in 7/2016, for Total Wireless. By November, immediately following the 90 day window for "accesorries", I began having issues with the phone no longer holding a charge. The phone would be charged to 100%, and I would shut down all background programs and it would quickly run down within less than a two hour window of time.
The battery that comes with the phone is an LG BL-49JHIK120 battery. When I contacted Total Wireless, I explained it had to be a battery issue, the manufacture's date on the battery was 2/2016. They informed me that the 90 day window had expired on the battery, and I would have to ship the entire phone back for a refurbhished phone. Being disabled, I couldn't be without the phone, so I persued other anvenues first.
I did an internet search for the battery, thinking I could just replace the battery. However, I couldn't find it anywhere. I then contacted LG directly. Again, there was no luck in their website for the battery. So I called their customer service #. Without verifying it, because I purchased the phone through Total Wireless, they merely told me that the battery is no longer manufactured. However, similar the Samsung and IPhone battery issues, there are several U-Tube videos available showing that the batteries will cause the phone to be damaged by overheating and or bursting into flames.
LG was kind enough to give me a replacement battery ID that would replace BL-49JKIK120, and I ordered 2 of them off of Amazon. However, the damage to my phone was already done.
I contacted Total Wireless, relaying all of the above information. They didn't want to here it. I had to go out and purchase another phone and activate it so I couldn't be without a phone due to being totally disabled. While, I waited for the shipper to come to send it back, and to await the "refurbished phone". Sure enough, when I got my refurbished LG Reb LTE in the mail and attempted to activate it over the phone, and it was going through the series of updates (of course it had the same type of battery as previously discussed), the phone became extremely hot in my hand. I notified the Total Wireless rep what was happening. Again, as usual, I was ignored. The battery was 100% charged and obviously I hadn't used it prior to activating it.
Word of warning to any Total Wireless customers. These phones are still being sold at Walmart, and on the Total Wireless website. How is it legal? They refuse to comment on any chance of recalls. Look it up on U-Tube or do an internet search. The information is out there.
I ported my number from Total Wireless to AT&T on Sept 15. I also had an auto refill arrangement with Total Wireless. I cancelled/removed the credit card that was on file for my auto refill when the service was ported over to AT&T. I had to call Total Wireless to get the porting info and they had to release my number and info in order to complete the porting to AT&T which in effect terminated the service from Total Wireless. On October 2nd, My credit card, the one that I had removed and cancelled from my auto refill arrangement, was charged byTotal Wireless for the month of October. I called Total Wireless and they said that my number was never ported and was still active on thier network.
However, that is not true, because I did get it ported over to AT&T and have an AT&T sim installed in my phone and billing records from AT&T proving that I have had service since September 15th. I offered them proof, but they refused to listen and kept saying that their records show, etc. etc. The service reps were from off shore and it was hard to communicate. As for the credit card being charged, even though I had cancelled auto pay, when I went online, it showed that it was cancelled and there was no credit card on file and it showed as though auto pay had been removed. The service rep said that I couldn't remove a credit card online, even though their system provied this service and allowed me to, and showed that it was removed. I asked to speak to a supervisor and got nowhere. I offered proof, but got nowhere. Avoid Total Wireless at all costs!
This has been the worst customer experience of my life. I purchased 4 phones and the website said my order did not go through and to try again later. I did try a few times with the same error message. The next day I saw they charged me each time when it clearly said it did not go through. They cleaned out my checking account to the tune of $1400! After about 5 hours on the phone with reps that could barely speak English the end result is that they will not refund my money until the phones are delivered and then I have to return them. Once they are returned it will take 3 to 5 business days for them to credit my account. In short, this will take about 2 weeks for them to return my money. They are not taking any responsibility for the "error" on their own website. The reps are rude and disrespectful and were not concerned at all that they are holding my money hostage. This company is disgusting!
Total wireless mobile broadband purchashed at walmart worked for 2 weeks then tried to refill the data online and it was trying to add extra charges to the bill even tried to charge for 911 calls, this is not a phone and the charges are illegal.
Called customer service and spoke to 3 different people and they are so rude that I finally just hung up on them and reported them to BBB.
Went online and called total wireless and was told my phone is compatible. So I baught 25.00 min card and paid the activation fee. Then they told me my phone was denied. I called my credit card comp and they say total wireless took the money out. I called totalwireless and told them about it. They tell me my phone is activated now,but yet I can't call or receive calls. I called them again and was told it takes 1minute to about 24 hrs to activate . So next day still didn't work. I called again and was told my phone can't be used with total wireless cause I previously has page plus But yet they still added 25.00 min card to my phone that I now can't even use. they wasted hours of my time and money. They are not very knowledgeable either ,how freakin hard can it be to switch a cellphone over to a different carrier ,No matter who my past carrier was.
Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they were.Proceeding to the signup process, it required a street direction in the address field but there is no street direction in my address so it would not let me continue.
Gave me a number to call which I did and explained I was trying to signup online to transfer my 2 devices from Verizon to them. She ran a compatibility check and said yes they were compatible. After taking my information and I was going to pay the activation fee and first month of service with a credit card, she said she got a system error and couldn't proceed with transferring the phone which she was doing first. Told me that it was because I was using a credit card that it was creating problems so I should go to retail store and purchase a service card because that would make the signup process go through without any problem.
Drove 20 miles into town to Walmart, purchased the card which was $60 plus tax ($65) and back home to call the number she gave me to call back to proceed. Second rep and explanation of what has occurred up to that point. She ran another compatibility check for the phone to start and proceeded as before using the pin number from the service card. Another system error.
When I asked her what the system error was she didn't know and transferred me to a third rep to try to get me signed up. This one said she got it to go through and started with the tablet. Reached the point where she told me that I needed to input the network access code into my tablet. When I asked her what the code was and where I was to input it into the tablet she said she didn't know.
I asked if she didn't how was I supposed to know what it was. Then she tells me I would have to check the manual for my device. I said my manual is not going to give me the access code for your network. Then she tells me that my tablet should be working on the network and that once the request succeeded in going through for the phone it would be done.
I asked so the request hasn't even went out for the phone and she said no there was a problem and that it should go out within 24 hours and that if my phone had not transferred to them after that amount of time to call back.
Needless to say at this point I am frustrated beyond belief because I had been lied to twice that I knew of, wasted 6 hours of my time, wasted gas to drive into town to purchase the service card at their request, wasted $65 for the card since she had been unable to activate my devices onto their network, and $20 which she had charged to my credit card for the activation fee. I said apparently you are not able to transfer my devices to your network for whatever reason so just forget it, cancel my request to transfer my service since you are unable to do it anyway and refund my charges and since it was their request that I go buy the service card I should be able to have that money refunded also.
Was told I was out of luck on getting the $65 refunded for the card because they are nonrefundable but the charge to my credit card would be refunded (which it has not).So my recommendation is if the signup process is this horrible, imagine what the customer service would be if you ran into a problem after getting onto their network, STAY AWAY from Total Wireless.
Total Wireless Reviews
They advertise 100G of shared data per month, but there is no way to retrieve that data because the speed is so slow. Ive seen DSL lines faster. At first I thought my computer on hotspot was disalowed, but its also the phone itself, speed very slow, wont download apps.
I was paying $70 a month to Verizon for unlimited talk, text, and 1.5 GB of data. I switched to Total Wireless because they had, for $50 a month, unlimited talk, text, and 25 GB of data.
I wish I could say that it was a pleasant experience.
It was horrible. Like with another post, my data speed was stupidly slow. I can add to that, on my part, it was inconsistent. The ONLY place I had reliable internet was at home, connected to my wifi. So, the only place I had reliable data usage wasn't with Total Wireless. If I went out, for example, to the post office, I could sit there and one day it wouldn't work and another day it would. While at the same location, on a day it worked, it started not working, then worked, and then crapped out on me. I fought it for a month and a half. I called tech support. They messed around for a long time (most of my time was on hold) and the problem still wasn't solved. I did my own research and found out about the "prioritization" stuff where they take their prepaid customers and give them the crumbs left over from post-paid customers.
Verizon lured me back with a plan of $70 a month - unlimited talk, text, and UNLIMITED data! I dropped Total Wireless like a hot potato. Verizon checked my IMEI on my phone and it was compatible. Excellent. Or so I thought. Turns out my phone was locked to the TW carrier. In anticipation of going to Verizon, I went ahead a paid off my phone, so it is MY PROPERTY! Thanks to Total Wireless scam (and tactic of questionable legality) of carrier locking phones, they had locked up my property where I couldn't use it and refused to unlock it.
I had to go ahead and get a new phone from Verizon. I test it all out this morning and no problems from Verizon. Total Wireless proved themselves to be, in my opinion, about as useful as a dried dog dung sitting outside on a hot day. I will NEVER do business with Total Wireless as long as I live and I will relate what happened to me to everyone I can to make sure they don't fall for this same money trap! I honestly don't know why Total Wireless hasn't been sued over this mess!
Total Wireless is a totally a disgusting company. Their representatives do not listen and have you on the phone for long periods of time, because of their incomptence. On March 28, 2018 I had purchase a $30 dollar prepaid card. I called to put the $30 on my card, and with no luck they, these IDIOTS had me calling back 2/3 days thereafter, because they could not get the information corrected. From how they was handling my issue, these people do not keep records of customer orders. ##After being with them for only 2 mos. I decided to leave. When I ported my number to another carrier, these bozos had me wait the next day, because there is alot of disorder and confusion in the dept. I would not recommend anyone going to them, because you will be aggravated and frustrated. So I am sparing you, if you are considering using Total Wireless Calling Card think again. They are no good.
Last month I waited until the day the service ran out and they canceled the account, so this month I tried to pay early, The account still had 1 week until it ran out and when I paid on line, it did not add to the time that I already had, the gave me one month from the day that I paid, which shorted me one week of servive. When I contacted them via text, they indicated that they could not do anything about it. I talked to a service provider and a supervisor on Chat and then called them directly and they still indicated that there was nothing they could do about it.
My wife and I switched to Total Wireless on Verizon because Cricket on AT&T did not have a good signal in an area we needed service. Since I use about a gig of data a month and my wife seldom uses any data we got the $25 plan with no data and then purchased add-on data that should have lasted us 6-8 months.
I put two $10 add on data cards on my line and one on hers. Every thing was fine until a couple of days ago I got a text saying I needed to buy more data. I go to 611611 and it says I have 8.29GB data. Since we were out of town I decided to wait until we got home to call.
The next day we stopped in Atlanta for my wife to do some shopping and I asked to use her phone to get on the internet. It would not connect but the app said there was 4.7GB data. About ten minutes later a text says data balance is 0. I spent two hours in chat after getting home to no avail.
The next day I spend three hours on the phone with Tracfone corporate representatives.
They say the data was used. Transferred to multiple supervisory personnel with the same story. I asked when it was used and was told that they can only see I used 1GB on my line in July.
One to 1.5GB a month is our normal usage. They can not provide any info for June, when we switched to them. I looked on the internet and saw this was an issue and asked them to prorate the monthly fee and switch us to the $60 2-line plan with 15GB data although we never need that much. They will not prorate the fee!
They take $26-27 of data and refuse to prorate the service. After looking on the internet I see why Carlos Slim is the world's richest man, data theft! We will put up with the gap in service and switch back to Cricket.
We were fine on their $30 2GB plan and on a couple of occasions I wanted more data I switched to the 5GB plan and when I switched back to the 2GB plan all charges were prorated, all done from the app on the phone. With Cricket and AT&T your money stays in the US and doesn't go to Mexico.
Reason of review: Poor customer service.
Monetary Loss: $27.
Preferred solution: Let the company propose a solution.
I liked: Coverage.
I didn't like: Data theft.
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 90407802.
Correspondence regarding this complaint will be emailed to : [email protected]
Please print a copy of this for your records.
Filed on : August 11 2017
Filed by :
Marc Balentine
22 Lexington Court
Napa CA 94559
Filed against :
Total Wireless
9700 NW 112th Ave
Medley FL 33178-1353
Complaint Description:
after about 8 hours over several days, Total Wireless was unable to make LTE voice or multimedia texting work on my stock iPhone 6. my phone has never been jailbroken / rooted, and was completely reset when i activated.
they had me delete a profile (apn) in settings, then download a new one from a url. once this was done, my service was worse, still no LTE voice or MMS, and the place where that profile could be deleted in settings no longer exists. they then instructed me to wipe the phone completely, at which point iTunes prompted me to associate a number i didn't recognize with my iPhone, and upon doing this my number changed. i had to contact legal under threat to sue for the loss of my ported telephone number, which at first they thought they couldn't retrieve.
they said that because my service was activated last month that no refund is a available. not only do they not seem to provide their knowledge base to the representatives they outsource to for technical support, but refuse to accept that they are to blame. they instead point the finger at Apple or Verizon. buffoons.
i'm invoicing their corporate office for my time. reason of review: TOTAL INEPTITUDE. monetary Loss: $235.
Your Desired Resolution:
i want a refund of my $35 plan, and $200 for the hours spent on the phone with them to no avail.
This company has devised a way to commit fraud on it's own customers. When you purchase a new monthly card to add to your current phone service you are given two choices. 1 add it later. 2 add it now. No explanation of either of the choices. If you choose the now choice, it erases any remaining time on the phone. They send you text messages over a week in advance stating that the service is going to end so add a cord to keep from having the service interrupted. Once you have chosen to add now, the balance amount still on the phone is gone and your service is restarted the day you added the new monthly payment. When you call them they say "you are the one who added the card to the phone. The employee supervisor will NOT give his name or ID number. Then they hang up on you.
I purchase a total wireless hot spot from the company web site back in December, I am sure it could be November. I could not get the hot spot to connect at all so I called and the operator after 30 minutes total me I would need to be transfer to a different teck department. I was then put on hold for 1 hour yes 1 hour and I was disconted at that point.
I then called back and was told to give my phone number due to high volume which I did but 3 weeks later nothing. I was very patience.
Now I called and was not very nice. I was then walked threw a process and they told me it would work when I tried it. It did not.
Now I just was fed up and quite for a month or so. I called and called but kept being put on that cycle with teck and giving my phone number so I gave up.
Now it is Feburary and I needed the hotspot so I called and was told my service is expired, I said yes but I have never been able to use it. The supervisor said we have nor recorded of you making any atempt to correct the problem. I said do you have a record of me every using the wirless device data, they told me, now listem to THIS !!! We are unable to to tell if you ever used the device we CAN NOT TRACK DATA!!!. Interesting that they should say suck a thing as I am buying data usage.
I then said by the way why would you bring up the fact that you don't have arecord of me ever calling when I had not even brought up that subject yet, no response.
DONT WASTE YOUR TIME AND MONEY WITH THIS COMPANY.
I purchased the LG Rebel LTE from Walmart in 7/2016, for Total Wireless. By November, immediately following the 90 day window for "accesorries", I began having issues with the phone no longer holding a charge. The phone would be charged to 100%, and I would shut down all background programs and it would quickly run down within less than a two hour window of time.
The battery that comes with the phone is an LG BL-49JHIK120 battery. When I contacted Total Wireless, I explained it had to be a battery issue, the manufacture's date on the battery was 2/2016. They informed me that the 90 day window had expired on the battery, and I would have to ship the entire phone back for a refurbhished phone. Being disabled, I couldn't be without the phone, so I persued other anvenues first.
I did an internet search for the battery, thinking I could just replace the battery. However, I couldn't find it anywhere. I then contacted LG directly. Again, there was no luck in their website for the battery. So I called their customer service #. Without verifying it, because I purchased the phone through Total Wireless, they merely told me that the battery is no longer manufactured. However, similar the Samsung and IPhone battery issues, there are several U-Tube videos available showing that the batteries will cause the phone to be damaged by overheating and or bursting into flames.
LG was kind enough to give me a replacement battery ID that would replace BL-49JKIK120, and I ordered 2 of them off of Amazon. However, the damage to my phone was already done.
I contacted Total Wireless, relaying all of the above information. They didn't want to here it. I had to go out and purchase another phone and activate it so I couldn't be without a phone due to being totally disabled. While, I waited for the shipper to come to send it back, and to await the "refurbished phone". Sure enough, when I got my refurbished LG Reb LTE in the mail and attempted to activate it over the phone, and it was going through the series of updates (of course it had the same type of battery as previously discussed), the phone became extremely hot in my hand. I notified the Total Wireless rep what was happening. Again, as usual, I was ignored. The battery was 100% charged and obviously I hadn't used it prior to activating it.
Word of warning to any Total Wireless customers. These phones are still being sold at Walmart, and on the Total Wireless website. How is it legal? They refuse to comment on any chance of recalls. Look it up on U-Tube or do an internet search. The information is out there.
I ported my number from Total Wireless to AT&T on Sept 15. I also had an auto refill arrangement with Total Wireless. I cancelled/removed the credit card that was on file for my auto refill when the service was ported over to AT&T. I had to call Total Wireless to get the porting info and they had to release my number and info in order to complete the porting to AT&T which in effect terminated the service from Total Wireless. On October 2nd, My credit card, the one that I had removed and cancelled from my auto refill arrangement, was charged byTotal Wireless for the month of October. I called Total Wireless and they said that my number was never ported and was still active on thier network.
However, that is not true, because I did get it ported over to AT&T and have an AT&T sim installed in my phone and billing records from AT&T proving that I have had service since September 15th. I offered them proof, but they refused to listen and kept saying that their records show, etc. etc. The service reps were from off shore and it was hard to communicate. As for the credit card being charged, even though I had cancelled auto pay, when I went online, it showed that it was cancelled and there was no credit card on file and it showed as though auto pay had been removed. The service rep said that I couldn't remove a credit card online, even though their system provied this service and allowed me to, and showed that it was removed. I asked to speak to a supervisor and got nowhere. I offered proof, but got nowhere. Avoid Total Wireless at all costs!
This has been the worst customer experience of my life. I purchased 4 phones and the website said my order did not go through and to try again later. I did try a few times with the same error message. The next day I saw they charged me each time when it clearly said it did not go through. They cleaned out my checking account to the tune of $1400! After about 5 hours on the phone with reps that could barely speak English the end result is that they will not refund my money until the phones are delivered and then I have to return them. Once they are returned it will take 3 to 5 business days for them to credit my account. In short, this will take about 2 weeks for them to return my money. They are not taking any responsibility for the "error" on their own website. The reps are rude and disrespectful and were not concerned at all that they are holding my money hostage. This company is disgusting!
Total wireless mobile broadband purchashed at walmart worked for 2 weeks then tried to refill the data online and it was trying to add extra charges to the bill even tried to charge for 911 calls, this is not a phone and the charges are illegal.
Called customer service and spoke to 3 different people and they are so rude that I finally just hung up on them and reported them to BBB.
I do not recommend any one using this company
Went online and called total wireless and was told my phone is compatible. So I baught 25.00 min card and paid the activation fee. Then they told me my phone was denied. I called my credit card comp and they say total wireless took the money out. I called totalwireless and told them about it. They tell me my phone is activated now,but yet I can't call or receive calls. I called them again and was told it takes 1minute to about 24 hrs to activate . So next day still didn't work. I called again and was told my phone can't be used with total wireless cause I previously has page plus But yet they still added 25.00 min card to my phone that I now can't even use. they wasted hours of my time and money. They are not very knowledgeable either ,how freakin hard can it be to switch a cellphone over to a different carrier ,No matter who my past carrier was.
Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they were.Proceeding to the signup process, it required a street direction in the address field but there is no street direction in my address so it would not let me continue.
Gave me a number to call which I did and explained I was trying to signup online to transfer my 2 devices from Verizon to them. She ran a compatibility check and said yes they were compatible. After taking my information and I was going to pay the activation fee and first month of service with a credit card, she said she got a system error and couldn't proceed with transferring the phone which she was doing first. Told me that it was because I was using a credit card that it was creating problems so I should go to retail store and purchase a service card because that would make the signup process go through without any problem.
Drove 20 miles into town to Walmart, purchased the card which was $60 plus tax ($65) and back home to call the number she gave me to call back to proceed. Second rep and explanation of what has occurred up to that point. She ran another compatibility check for the phone to start and proceeded as before using the pin number from the service card. Another system error.
When I asked her what the system error was she didn't know and transferred me to a third rep to try to get me signed up. This one said she got it to go through and started with the tablet. Reached the point where she told me that I needed to input the network access code into my tablet. When I asked her what the code was and where I was to input it into the tablet she said she didn't know.
I asked if she didn't how was I supposed to know what it was. Then she tells me I would have to check the manual for my device. I said my manual is not going to give me the access code for your network. Then she tells me that my tablet should be working on the network and that once the request succeeded in going through for the phone it would be done.
I asked so the request hasn't even went out for the phone and she said no there was a problem and that it should go out within 24 hours and that if my phone had not transferred to them after that amount of time to call back.
Needless to say at this point I am frustrated beyond belief because I had been lied to twice that I knew of, wasted 6 hours of my time, wasted gas to drive into town to purchase the service card at their request, wasted $65 for the card since she had been unable to activate my devices onto their network, and $20 which she had charged to my credit card for the activation fee. I said apparently you are not able to transfer my devices to your network for whatever reason so just forget it, cancel my request to transfer my service since you are unable to do it anyway and refund my charges and since it was their request that I go buy the service card I should be able to have that money refunded also.
Was told I was out of luck on getting the $65 refunded for the card because they are nonrefundable but the charge to my credit card would be refunded (which it has not).So my recommendation is if the signup process is this horrible, imagine what the customer service would be if you ran into a problem after getting onto their network, STAY AWAY from Total Wireless.