This broker handles loads into HEB in Temple TX everyday. He just neglects to tell the carrier that. If a carrier knew it was only afternoon appointments he or she wouldn't book on a Friday cause it's too late to reload for the weekend. So instead, they wait til your loaded and then drop the afternoon bomb. His way around and shift the blame is to put your time as TBD. The entire time not mentioning it's afternoons only!!!!! And not noon. Like 2 pm and later. So no time to reload which means you're stuck there for the weekend with no load.
Scammers TQL alsways tries to hurt the small trucker that can't fight them in court. Even thou you have $250K cargo coverage, TQL doesn't like to wait 30-60 days until claim is paid and what they do, they freeze the whole account and if you want continue to take new loads, you have to agree to take the claim amount from your account, sign special paper and then move the next load. In order to LOOK GOOD in their customers eyes, they designed extra layer "MINI INSURANCE" with your own money and they use it all the time for their own benefits. Their POLICY says "if CARRIER doesn't have enough DEBTS with TQL, they not allow to give you new load. We had 1 claim with TQL and they froze 34K and their claim representative was not responded and cooperated with me at all. Pretty much there nothing I could do about it, because every time when I called their claim department, they were transferring me to her and she never called me back.
Our insurance adjuster did everything what he was supposed to do from his end and been waiting for only one page "invoice from customer". TQL's customer happened to be in Canada and by Carrier/Broker agreement says that Carrier CAN NOT call directly to their customers. After waited 45 days I decided to take care of this issue myself and just closed my eyes on that agreement. I contacted with Canadian Customer, found the right person and requested that paper that our Insurance adjuster was waiting for. After 3 days Canadian customer sent to me all I was waiting for and I forwarded to my adjuster and then we got check from our insurance to our name. Another issue was that insurance was gonna pay to TQL and it took me a week to resolve the issue with PAY TO because TQL already got paid $10,000 from our own account and insurance couldn't understand why that happened. Basically TQL does not protect carrier's interests at all and they really playing NOT by RULES. From our experience with TQL we found that they very often take salvaged/damaged product and put on a different truck and moving to a different location and then open claims saying that carrier had temperature issue. My suggestion to all CARRIERS is every time you use TQL reefer load, just have Blank Pulp Sheet and Pulp Thermometer and have your drivers check each pallet before they load on the truck, otherwise they will take advantage of you and your insurance company. BUT THE BEST WAY is to AVOID TQL AS MUCH AS POSSIBLE!!!
I contracted TQL in December 2017 for a truckload and an LTL, both going to the same customer. The TL portion of this order arrived as expected and since the majority of TL carriers are independent drivers, they are far more reliable and respectful than commercial carriers.
The LTL contained (3) pallets of power systems with the value clearly noted on the paperwork I submitted to TQL. When the truck showed up at my customers site, one of the systems wasn't just damaged, it was completely destroyed. Not an ounce of doubt this 650 Lb. pallet was thrown around the trailer and clearly fell from a distance smashing the entire chassis and all the electrical devices installed internally. These products are UL924 and UL1778 which means placing the unit into service (trust me, this unit literally fell off the pallet when what was left of the strapping (and the attempts to add packaging) was removed.
On January 3rd, TQL had been notified and were provided pictures by their carrier showing the exact same damage, etc. Upon my notification to TQL, it was crystal clear there was no denying the destruction. On January 4th, I provided every ounce of documentation to Todd of TQL. On January 17th, I followed up with Todd (TQL NEVER FOLLOW UP unless it's for a payment) on the claim and he stated, "I have copied my claims rep (Jessica Shiepe). Can you please advise if this is still a claim?" WHAT????? The single system cost me $10,500 so do I want to file a claim? Seriously? Why would the company you contracted for a service sit on a claim and not confirm how it will be processed? A professional company wouldn't.
On January 19th, now that the claim is actually valid, I get the pleasure of working with Jessica Shiepe - TQL Claims Coordinator. Keep in mind I lost 2 weeks of "allowable claim time" due to the incompetence of TQL. I had to justify every cent, prove the goods were non-salvageable and wait for something to happen.
Followed up with TQL (Jessica and Todd) on February 26th. Per Jessica: "UPS is still reviewing the claim at this time. Once they conclude their review I will update you accordingly." Nice......This correspondence generated a barrage of "I'm sorry you feel that way" and "UPS Freight is the sole cause of the delay in processing this claim and we are doing all we can." And what exactly is that? Anyone.....anyone?
Followed up again with TQL (Jessica and Todd) on March 28th for claim status. Per Jessica: "The claim is still showing as open, I called the adjuster for a more specific update/to see how much longer we can expect and I get her voicemail. I’ve sent an email as well, I’ll let you know when I hear back."
On April 13th, Jessica stated: I just received an update from the adjuster at UPS: “The claim is still under investigation and we will try to conclude within the next 2 weeks."
When I inquired about the 90-day time limit for a claim to be processed, I was informed by Jessica: It hasn’t been 90 days yet. The claim was submitted to them on 1/19, so we are on day 84. They are working to get this resolved as quickly as possible but claims that are high dollar amounts require a longer review period and more management approvals." I have made our LTL manager aware and our contact at UPS aware that we are approaching 90 days.
Um, the claim should have started on January 4th, but my rights don't matter apparently. And, they got paid so the urgency is only on my side.
On 5/2, I was notified by my original account exec, John Stafford that a check was being cut, however, they are going to deduct $1,500 since the weight of the system exceeds the price/lb. This is pure criminal. I was very clear on the true cost of each system and told I did not need additional insurance. Oops, guess I get screwed.
On 5/16, I was told by Jessica: The check should go out by the end of the week. With it being a higher dollar amount it had to go through a few different levels of approvals – I see that the approvals were completed on Monday so accounting should be preparing the check now.
On 5/29 (the day of this complaint) after following up once again, the ever so helpful Jessica stated: "I do not personally write claim checks. Once I submit it for payment, I am no longer personally handling the claim – it goes through approvals, and then once the approvals go through it is sent over to the person in accounting that handles claim payments. I can only give you the updates that I am given. I spoke with a supervisor, and it doesn’t look like the check made it in the mail before the claim payment person went on vacation. They have returned and the check is queued to be issued."
As of this moment, I have yet to receive a dime. I have been given a variety of excuses and the famous tagline: "it's not our fault. It's the carriers fault."
So, as a recap. The claim should have been filed 1/4, but wasn't actually filed until 1/19 so this is the first delay. Assuming the 90 day rule is actually followed, I should have received a check 4/19. If the rule was pushed back to 120 days, I should have had a check 2 weeks ago.
I am a small business owner and to carry $10.5K for 4 months is difficult at best. They caused me to pay my vendor twice for the same system, my customer would not sign off on the invoice until the order was complete and the repercussions of this event continue.
TQL is great.........until you need assistance......And if you push, they place Jessica in front of you and it's at that moment you realize she is quite possibly the worst person to have "helping" you as she has absolutely no authority but tries to play the hard a*s game. Todd is worthless and has very little to contribute now that they owe me money.
Please avoid TQL at all cost!!! My drivers trailer was loaded and mixed up with a different carrier in the dock next to him by accident. The shipper accepted full responsibility and when my driver noticed the different address on the BOL we called into TQL and was left on hold waiting on my carrier rep Jason Bush to answer and give me directions on what to do. As always Jason did not answer and the shipper was now closed for the day and the other truck driver had left with our freight to head to his destination. My driver heads to the receiver the next day as instructed by a TQL representative and was rejected and told that his trailer needed to go another 150 miles up the road. My driver had to wait again 5 hours until my carrier rep came into the office to receive direction on what to do. I told Jason everything that happened and informed him about the shippers errors and he understood. I offered to return the freight back to the shipper and that's when he asked if we could drive 3 hours to deliver the freight where it needed to go and he would compensate us. I asked him will they take us same day and he said yes.
Once we arrived at the receiver they rejected us and said we cannot offload you until the following day at 5am. Jason asked if we could stay the night there and he would compensate us and we agreed. Once the truck was empty we headed home. We submitted our invoice and was paid by TQL as agreed up until 2 months later they filed a claim against my company and held my monies owed to me. They were requesting me to pay $ 1,100.00 back and today I receive an invoice for my monies owed and they deduct $ 1,300.00 from what was owed to me. I have hired an attorney to represent us and will do what I have to do to receive my $ 1,300.00 back in full. They are SCAMS and I will NEVER HAUL for them AGAIN!!
There are so many other companies out there that have better communication and follow up when it comes to carriers!! The claim representative Finnie Brown handled this case horribly and treated me unfairly as she did not want to hear my drivers side of the story. She was focused on the money aspect only!!! My driver was stuck with freight on his back as the shipper was closed and our carrier rep did not follow through and do his job thoroughly just by answering my call so we could have put a plan in place. Horrible Company!!!
WATCH OUT FOR THIS 2 BROKERS IN TQL MEGAN AND RID. THEY ARE LIAR AND SCAM. LAST YEAR, ON DECEMBER 2017 BEFORE CHRIST I BOOKED THIS LOAD FROM TAQ. IT WAS COMING FROM NEW YORK GOING TO TEXAS WITH 4 STORES. LOADS WERE DELIVERED AND BOL WERE SIGNED. FEW DAYS LATER, I FOUND OUT TQL WITHHOLD MY $5400 PAYMENT DUE TO PENDING CLAIM. WHEN I TRIED TO CALL MEGAN AND RID FOR ANY DETAIL ON CLAIM,
THEY REJECTED MY CALLS AND DIRECTED TO THE CALL TO CLAIM DEPARTMENT. I SPOKE SOMEONE IN CLAIM DEPARTMENT AND HE TOLD ME TO TO WAIT 9 MONTHS UNTIL CONSIGNEE FILE THE CLAIM. THE BROKERS LIED THE WEIGH OF THE LOAD WHEN THEY POST ON THE LOAD BOARD AND THEY LIED ON LATE DELIVERED. I AM DONE WITH TQL AND I WILL NEVER PICK UP THE LOAD AGAIN. PLEASE READ TQL CARRIER CONTRACT BEFORE YOU SIGN. IT IS BRUTAL AND SCAM
Total Quality Logistics WILL rip you off. Just give them enough time. After the first sixty days, they will rip you off in small amounts like $200 to $1000 by cheating the trucker out of payments that he is 100% entitled to. If the trucker asks for payment which was promised in writing, the broker will make up lies about the trucker and tell the manager that the trucker violated the contract or stole something when the trucker did not. So they make up lies and threaten to terminate the contract only because the trucker asked for payment for charges that he is 100% entitled to. If they broker's threat to get your contract terminated by lying about you doesn't scare you away from asking for payment to which you are entitled, the company employees will refuse to pay you for totally ridiculous reasons. Any time the trucker simply asks to be paid in accordance with the written agreement, be prepared for TQL employees to accuse you of lying or stealing. If you keep doing business with TQL on the belief that this problem was just one bad broker, be prepared to be ripped off again and again because they are all bad brokers at TQL and the TQL employees believe whatever lies the brokers make up.
In any given 12 month period, TQL will easily deceive a trucker out of thosands of dollars for totally ridiculous reasons. The brokers often post loads on the load board that give the wrong pick up location. Their brokers call you aggressively so that you can easily get 40 calls per day with TQL brokers randomly wanting to know if you have a truck in a certain city even though you don't have a truck posted. This excessive calling makes it very difficult to do your job so we have to block TQL calls sometimes and this is a common complaint about TQL from everyone in the industry where other truckers tell me that they won't contract with TQL just because they call all the time and some of their brokers are so aggressive that they will verbally attack you because you don't want a load that they want to sell you. Really bad company.
Before I even started hauling loads for TQL, I've read some scary insurance claim stories that almost always involved none other than TQL, but as a new carrier starting out I had to get revenues coming in and I gave TQL a shot (grave mistake and lesson to be learned). I did multiple loads for TQL with on time pick ups and on-time deliverys and I was starting to like them. On around May 2014, I did a load for them from Cali to MA. I did as I was told to run my reefer on 35 degrees continuous and pulped the products fine, once I got to my delivery on MA the receiver took off the load and said it was reading hot, they put "under protest" on the bills and sent me out. I went to carrier transicold to get a reefer download and they did a complete inspection on my unit (BTW me only being a the only driver and owner I made sure my reefer was well taken care of), once the mechanics did inspection and downloaded the reading, they found NOTHING wrong with my unit, but TQL already started accusing me of running cycle on the load, guess what? The reading said "CONTINUOUS", I sent my insurance all the documents and they investigated and found out they wouldn't cover the $13K claim because they found nothing wrong on my end. TQL ended up withholding 7200$ from previous other loads, they have the most careless employees you can imagine from the claims dept to all their other do called specialists, me being a small carrier I ended up leaving them my 7200$ and not ever haul for them, 2 yrs later in June of 2016, TQL is trying to sue me for $13K, guess what TQL? I gave you guys my respect and kindness and you guys have mistaken that for weakness, I'm gonna stand up against you crooks and I'm also gonna get a lawyer. You guys have done this to countless small carriers, I'm gonna truly expose your company for what you really are, unprofessional business folks and I will not allow your billion dollar company to bully me anymore, I enjoy my job and the freedom it gives me, and you ppl have made it a living hell. Thanks alot.
We have worked with TQL for over 4 months with no result in sight, this broker gave us a load with no scheduled delivery appointments when we called them about a delivery appointment we were told we would need to just layover for 4 days before anyone would be able to help us, they refused to pay any layover and now they refuse to pay this load or the other 6 they owe us for, the motive of this broker is to have their loads delivered for free and then bog the carrier down by putting them on hold, not returning phone calls or emails, and never paying for the loads that are delivered for them they are a joke and will not pay DO NOT LOAD FOR THEM and especially do not take any loads from John Taylor their so called top dispatcher because he will do nothing to assist in payment for loads delivered for them. BIGGEST CROOKS IN THE BUSINESS DO NOT ACCEPT LOADS FROM THEM
Total Quality Logistics Reviews
This broker handles loads into HEB in Temple TX everyday. He just neglects to tell the carrier that. If a carrier knew it was only afternoon appointments he or she wouldn't book on a Friday cause it's too late to reload for the weekend. So instead, they wait til your loaded and then drop the afternoon bomb. His way around and shift the blame is to put your time as TBD. The entire time not mentioning it's afternoons only!!!!! And not noon. Like 2 pm and later. So no time to reload which means you're stuck there for the weekend with no load.
Scammers TQL alsways tries to hurt the small trucker that can't fight them in court. Even thou you have $250K cargo coverage, TQL doesn't like to wait 30-60 days until claim is paid and what they do, they freeze the whole account and if you want continue to take new loads, you have to agree to take the claim amount from your account, sign special paper and then move the next load. In order to LOOK GOOD in their customers eyes, they designed extra layer "MINI INSURANCE" with your own money and they use it all the time for their own benefits. Their POLICY says "if CARRIER doesn't have enough DEBTS with TQL, they not allow to give you new load. We had 1 claim with TQL and they froze 34K and their claim representative was not responded and cooperated with me at all. Pretty much there nothing I could do about it, because every time when I called their claim department, they were transferring me to her and she never called me back.
Our insurance adjuster did everything what he was supposed to do from his end and been waiting for only one page "invoice from customer". TQL's customer happened to be in Canada and by Carrier/Broker agreement says that Carrier CAN NOT call directly to their customers. After waited 45 days I decided to take care of this issue myself and just closed my eyes on that agreement. I contacted with Canadian Customer, found the right person and requested that paper that our Insurance adjuster was waiting for. After 3 days Canadian customer sent to me all I was waiting for and I forwarded to my adjuster and then we got check from our insurance to our name. Another issue was that insurance was gonna pay to TQL and it took me a week to resolve the issue with PAY TO because TQL already got paid $10,000 from our own account and insurance couldn't understand why that happened. Basically TQL does not protect carrier's interests at all and they really playing NOT by RULES. From our experience with TQL we found that they very often take salvaged/damaged product and put on a different truck and moving to a different location and then open claims saying that carrier had temperature issue. My suggestion to all CARRIERS is every time you use TQL reefer load, just have Blank Pulp Sheet and Pulp Thermometer and have your drivers check each pallet before they load on the truck, otherwise they will take advantage of you and your insurance company. BUT THE BEST WAY is to AVOID TQL AS MUCH AS POSSIBLE!!!
I contracted TQL in December 2017 for a truckload and an LTL, both going to the same customer. The TL portion of this order arrived as expected and since the majority of TL carriers are independent drivers, they are far more reliable and respectful than commercial carriers.
The LTL contained (3) pallets of power systems with the value clearly noted on the paperwork I submitted to TQL. When the truck showed up at my customers site, one of the systems wasn't just damaged, it was completely destroyed. Not an ounce of doubt this 650 Lb. pallet was thrown around the trailer and clearly fell from a distance smashing the entire chassis and all the electrical devices installed internally. These products are UL924 and UL1778 which means placing the unit into service (trust me, this unit literally fell off the pallet when what was left of the strapping (and the attempts to add packaging) was removed.
On January 3rd, TQL had been notified and were provided pictures by their carrier showing the exact same damage, etc. Upon my notification to TQL, it was crystal clear there was no denying the destruction. On January 4th, I provided every ounce of documentation to Todd of TQL. On January 17th, I followed up with Todd (TQL NEVER FOLLOW UP unless it's for a payment) on the claim and he stated, "I have copied my claims rep (Jessica Shiepe). Can you please advise if this is still a claim?" WHAT????? The single system cost me $10,500 so do I want to file a claim? Seriously? Why would the company you contracted for a service sit on a claim and not confirm how it will be processed? A professional company wouldn't.
On January 19th, now that the claim is actually valid, I get the pleasure of working with Jessica Shiepe - TQL Claims Coordinator. Keep in mind I lost 2 weeks of "allowable claim time" due to the incompetence of TQL. I had to justify every cent, prove the goods were non-salvageable and wait for something to happen.
Followed up with TQL (Jessica and Todd) on February 26th. Per Jessica: "UPS is still reviewing the claim at this time. Once they conclude their review I will update you accordingly." Nice......This correspondence generated a barrage of "I'm sorry you feel that way" and "UPS Freight is the sole cause of the delay in processing this claim and we are doing all we can." And what exactly is that? Anyone.....anyone?
Followed up again with TQL (Jessica and Todd) on March 28th for claim status. Per Jessica: "The claim is still showing as open, I called the adjuster for a more specific update/to see how much longer we can expect and I get her voicemail. I’ve sent an email as well, I’ll let you know when I hear back."
On April 13th, Jessica stated: I just received an update from the adjuster at UPS: “The claim is still under investigation and we will try to conclude within the next 2 weeks."
When I inquired about the 90-day time limit for a claim to be processed, I was informed by Jessica: It hasn’t been 90 days yet. The claim was submitted to them on 1/19, so we are on day 84. They are working to get this resolved as quickly as possible but claims that are high dollar amounts require a longer review period and more management approvals." I have made our LTL manager aware and our contact at UPS aware that we are approaching 90 days.
Um, the claim should have started on January 4th, but my rights don't matter apparently. And, they got paid so the urgency is only on my side.
On 5/2, I was notified by my original account exec, John Stafford that a check was being cut, however, they are going to deduct $1,500 since the weight of the system exceeds the price/lb. This is pure criminal. I was very clear on the true cost of each system and told I did not need additional insurance. Oops, guess I get screwed.
On 5/16, I was told by Jessica: The check should go out by the end of the week. With it being a higher dollar amount it had to go through a few different levels of approvals – I see that the approvals were completed on Monday so accounting should be preparing the check now.
On 5/29 (the day of this complaint) after following up once again, the ever so helpful Jessica stated: "I do not personally write claim checks. Once I submit it for payment, I am no longer personally handling the claim – it goes through approvals, and then once the approvals go through it is sent over to the person in accounting that handles claim payments. I can only give you the updates that I am given. I spoke with a supervisor, and it doesn’t look like the check made it in the mail before the claim payment person went on vacation. They have returned and the check is queued to be issued."
As of this moment, I have yet to receive a dime. I have been given a variety of excuses and the famous tagline: "it's not our fault. It's the carriers fault."
So, as a recap. The claim should have been filed 1/4, but wasn't actually filed until 1/19 so this is the first delay. Assuming the 90 day rule is actually followed, I should have received a check 4/19. If the rule was pushed back to 120 days, I should have had a check 2 weeks ago.
I am a small business owner and to carry $10.5K for 4 months is difficult at best. They caused me to pay my vendor twice for the same system, my customer would not sign off on the invoice until the order was complete and the repercussions of this event continue.
TQL is great.........until you need assistance......And if you push, they place Jessica in front of you and it's at that moment you realize she is quite possibly the worst person to have "helping" you as she has absolutely no authority but tries to play the hard a*s game. Todd is worthless and has very little to contribute now that they owe me money.
Please avoid TQL at all cost!!! My drivers trailer was loaded and mixed up with a different carrier in the dock next to him by accident. The shipper accepted full responsibility and when my driver noticed the different address on the BOL we called into TQL and was left on hold waiting on my carrier rep Jason Bush to answer and give me directions on what to do. As always Jason did not answer and the shipper was now closed for the day and the other truck driver had left with our freight to head to his destination. My driver heads to the receiver the next day as instructed by a TQL representative and was rejected and told that his trailer needed to go another 150 miles up the road. My driver had to wait again 5 hours until my carrier rep came into the office to receive direction on what to do. I told Jason everything that happened and informed him about the shippers errors and he understood. I offered to return the freight back to the shipper and that's when he asked if we could drive 3 hours to deliver the freight where it needed to go and he would compensate us. I asked him will they take us same day and he said yes.
Once we arrived at the receiver they rejected us and said we cannot offload you until the following day at 5am. Jason asked if we could stay the night there and he would compensate us and we agreed. Once the truck was empty we headed home. We submitted our invoice and was paid by TQL as agreed up until 2 months later they filed a claim against my company and held my monies owed to me. They were requesting me to pay $ 1,100.00 back and today I receive an invoice for my monies owed and they deduct $ 1,300.00 from what was owed to me. I have hired an attorney to represent us and will do what I have to do to receive my $ 1,300.00 back in full. They are SCAMS and I will NEVER HAUL for them AGAIN!!
There are so many other companies out there that have better communication and follow up when it comes to carriers!! The claim representative Finnie Brown handled this case horribly and treated me unfairly as she did not want to hear my drivers side of the story. She was focused on the money aspect only!!! My driver was stuck with freight on his back as the shipper was closed and our carrier rep did not follow through and do his job thoroughly just by answering my call so we could have put a plan in place. Horrible Company!!!
WATCH OUT FOR THIS 2 BROKERS IN TQL MEGAN AND RID. THEY ARE LIAR AND SCAM. LAST YEAR, ON DECEMBER 2017 BEFORE CHRIST I BOOKED THIS LOAD FROM TAQ. IT WAS COMING FROM NEW YORK GOING TO TEXAS WITH 4 STORES. LOADS WERE DELIVERED AND BOL WERE SIGNED. FEW DAYS LATER, I FOUND OUT TQL WITHHOLD MY $5400 PAYMENT DUE TO PENDING CLAIM. WHEN I TRIED TO CALL MEGAN AND RID FOR ANY DETAIL ON CLAIM,
THEY REJECTED MY CALLS AND DIRECTED TO THE CALL TO CLAIM DEPARTMENT. I SPOKE SOMEONE IN CLAIM DEPARTMENT AND HE TOLD ME TO TO WAIT 9 MONTHS UNTIL CONSIGNEE FILE THE CLAIM. THE BROKERS LIED THE WEIGH OF THE LOAD WHEN THEY POST ON THE LOAD BOARD AND THEY LIED ON LATE DELIVERED. I AM DONE WITH TQL AND I WILL NEVER PICK UP THE LOAD AGAIN. PLEASE READ TQL CARRIER CONTRACT BEFORE YOU SIGN. IT IS BRUTAL AND SCAM
Total Quality Logistics WILL rip you off. Just give them enough time. After the first sixty days, they will rip you off in small amounts like $200 to $1000 by cheating the trucker out of payments that he is 100% entitled to. If the trucker asks for payment which was promised in writing, the broker will make up lies about the trucker and tell the manager that the trucker violated the contract or stole something when the trucker did not. So they make up lies and threaten to terminate the contract only because the trucker asked for payment for charges that he is 100% entitled to. If they broker's threat to get your contract terminated by lying about you doesn't scare you away from asking for payment to which you are entitled, the company employees will refuse to pay you for totally ridiculous reasons. Any time the trucker simply asks to be paid in accordance with the written agreement, be prepared for TQL employees to accuse you of lying or stealing. If you keep doing business with TQL on the belief that this problem was just one bad broker, be prepared to be ripped off again and again because they are all bad brokers at TQL and the TQL employees believe whatever lies the brokers make up.
In any given 12 month period, TQL will easily deceive a trucker out of thosands of dollars for totally ridiculous reasons. The brokers often post loads on the load board that give the wrong pick up location. Their brokers call you aggressively so that you can easily get 40 calls per day with TQL brokers randomly wanting to know if you have a truck in a certain city even though you don't have a truck posted. This excessive calling makes it very difficult to do your job so we have to block TQL calls sometimes and this is a common complaint about TQL from everyone in the industry where other truckers tell me that they won't contract with TQL just because they call all the time and some of their brokers are so aggressive that they will verbally attack you because you don't want a load that they want to sell you. Really bad company.
Before I even started hauling loads for TQL, I've read some scary insurance claim stories that almost always involved none other than TQL, but as a new carrier starting out I had to get revenues coming in and I gave TQL a shot (grave mistake and lesson to be learned). I did multiple loads for TQL with on time pick ups and on-time deliverys and I was starting to like them. On around May 2014, I did a load for them from Cali to MA. I did as I was told to run my reefer on 35 degrees continuous and pulped the products fine, once I got to my delivery on MA the receiver took off the load and said it was reading hot, they put "under protest" on the bills and sent me out. I went to carrier transicold to get a reefer download and they did a complete inspection on my unit (BTW me only being a the only driver and owner I made sure my reefer was well taken care of), once the mechanics did inspection and downloaded the reading, they found NOTHING wrong with my unit, but TQL already started accusing me of running cycle on the load, guess what? The reading said "CONTINUOUS", I sent my insurance all the documents and they investigated and found out they wouldn't cover the $13K claim because they found nothing wrong on my end. TQL ended up withholding 7200$ from previous other loads, they have the most careless employees you can imagine from the claims dept to all their other do called specialists, me being a small carrier I ended up leaving them my 7200$ and not ever haul for them, 2 yrs later in June of 2016, TQL is trying to sue me for $13K, guess what TQL? I gave you guys my respect and kindness and you guys have mistaken that for weakness, I'm gonna stand up against you crooks and I'm also gonna get a lawyer. You guys have done this to countless small carriers, I'm gonna truly expose your company for what you really are, unprofessional business folks and I will not allow your billion dollar company to bully me anymore, I enjoy my job and the freedom it gives me, and you ppl have made it a living hell. Thanks alot.
We have worked with TQL for over 4 months with no result in sight, this broker gave us a load with no scheduled delivery appointments when we called them about a delivery appointment we were told we would need to just layover for 4 days before anyone would be able to help us, they refused to pay any layover and now they refuse to pay this load or the other 6 they owe us for, the motive of this broker is to have their loads delivered for free and then bog the carrier down by putting them on hold, not returning phone calls or emails, and never paying for the loads that are delivered for them they are a joke and will not pay DO NOT LOAD FOR THEM and especially do not take any loads from John Taylor their so called top dispatcher because he will do nothing to assist in payment for loads delivered for them. BIGGEST CROOKS IN THE BUSINESS DO NOT ACCEPT LOADS FROM THEM