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report scam| Country | United States |
| State | North Carolina |
| City | Arden |
| Address | 2602 Hendersonville Rd, , NC 28704, United States +1 |
| Phone | 828-650-6880 |
| Website | http://tonsofrentals.com/ |
TonsOfRentals Reviews
I'd like to file a formal complaint in order to forewarn future renters that they should not do business with Tons of Rentals in Asheville, North Carolina b/c of their unfair business practices.
I received very little of my security deposit b/c they charged me in full for a microwave, a garbage can, and a house # that I qualify as normal wear and tear.
1. We added to our pre-move in inspection report that the broken microwave door handle was previously broken and glued back by the previous tenant, which was missed from the company's original report. We didn't have them fix it b/c the handle is attached to the microwave and you had to replace the entire microwave. So we decided with our property manager to leave it alone b/c it didn't bother us as long as we could open the microwave, which we could even on our move out even though the glue had become loose after living there for 3 years.
They did not have my inspection report on file, so I forwarded my original email to them with the report. So they decided to charge me for 1/2 of the full microwave ($230+) since I did not report that the glue wore off. They did not budge on any other items which included:
2. a garbage can b/c the the lid was cracked, which we believe occurred when the garbage men threw it in the yard after emptying it in the below freezing weather we had this winter.
3. a broken mailbox plastic house # which was already half broken before we moved in but it was not itemized on the inspection report, so I thought nothing of it. It eventually broke I'm sure due to the freezing weather as well.
4. Additionally, I was never told upfront that I had to pay for "re-keying" services?? I thought the owner absorbed that?!
Lastly, I found tenants to move in a month early so we could get our last month's rent paid for. The tenants moved their date out several weeks, but Tons of Rentals neglected to tell us so I moved us out 23 days early and had to pay $400 in airline change fees to cancel a trip when we had an unexpected death in the family a few weeks before our move out date and our vacation. There was no apology because they do not admit to mistakes.